@jennita

Building a High Perfomance Community Team JENNIFER SABLE LOPEZ

#theinbounder Ponencia en inglés - Ponte los

Building a High Performance Community Team

Jennifer Sable Lopez Director of Community at Moz

@jennita

2011

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2011

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Today

Start with YOU

Understand your goals

@jennita #TheInbounder

Focus on your strengths

@jennita #TheInbounder http://mz.cm/1LlTfB3

Gallup StrengthFinder

@jennita #TheInbounder https://www.gallupstrengthscenter.com/

Gallup StrengthFinder

@jennita #TheInbounder

What? You’re a manager… of Community?!

Break up tasks by type

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Create a calendar

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Create backups & train

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Use this template

@jennita #TheInbounder http://mz.cm/personaltasks

Take an actual vacation

Use this process with the team

Love/Like/Hate

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Learn each person’s tasks

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Painful process caused this “hate”

Learn each person’s tasks

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We found tasks that weren’t

needed!

Discover openings

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Discover openings

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Someone out there who *loves* this?

Break down team tasks

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Backups for EVERY task

@jennita #TheInbounder

Download this template

@jennita #TheInbounder

http://mz.cm/teambackup

Combine your strengths

@jennita #TheInbounder

Combine your strengths

@jennita #TheInbounder

Combine your strengths

@jennita #TheInbounder

Remember, as an individual I was 0% Relationship

Building

Get your job done AND have a life

Now you can GROW the team

No budget?

Find someone internal!

What skillsets are needed?

@jennita

Remember these?

Too task focused?

@jennita

Too task focused?

@jennita

Continuous Process

@jennita #TheInbounder

Take all these tasks

Check in each

quarter

Make necessary

changes

Do it all again

q  Know yourself

q  Know yourself

q  Know the team

q  Know yourself

q  Know the team

q  Grow the team

Lay the foundation

Build your high performing Community team

Ø  Personal Task Worksheet http://mz.cm/personaltasks

Ø  Team Backup Worksheet http://mz.cm/teambackup

Ø  Gallup StrengthFinder Test https://www.gallupstrengthscenter.com/

Resources

Jennifer Sable Lopez Director of Community at Moz

@jennita ""

Thank You

GRACIAS THANK YOU

#theinbounder

@jennita

JENNIFER SABLE LOPEZ