jd qs manager

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TS/JD/QSC/03: Revision: V2: Effective Date: 12/03/2012

JOB DESCRIPTION

Job Purpose(Summary of what the job exists to accomplish)Quality Systems Coordinator is responsible to spearhead theimplementation of Colgate Quality Standards in the manufacturing

facility with coordinated & collaborative efforts from peerfunctions/individuals within the manufacturing facility. He is alsoresponsible for identifying appropriate tasks, external/internalresources & provides leadership in driving implementation of newquality standards or to effectively execute changes to existingquality standards.

Job Dimensions (Impact of the job measured in quantitative terms)1. Manpower /

SubordinatesNos. Remarks

S & C 4 In absence of Manager Technical serviceshis/her direct reports will report to thisposition

Associates -

Contract / 3Presources

-

2. Other Parameters(Revenues/Volume/Budget)

To deliver Plant KPIs Will support efforts from peer functions in

achieving plant KPIs on EOHS, Quality,Productivity, Cost & People Development

Company Marginstarget

-As above- -As above-

Job Context & Challenges(Indicate type and complexity of the challenges)Lead the plant efforts in implementing Quality Standards. Interface with Subsidiary, Divisional & Global

Quality/Technology teams for guidance /support & drive implementation programs.

Roll out Quality Internal Audit program & ensure timely closure of internal audit observations.

Responsible for managing quality systems documentation at the facility.Responsible for Implements change control quality standard

Responsible for Technology transfer process to ensure new or changed product or processes are well

transferred between technology and manufacturing

Drives continuous improvement projects on Process, Quality, Manufacturing Systems & procedures

Support execution of Quality Training initiatives

Supports execution of Corrective & Preventive actions for Quality issues

Undertakes validation of Process. Testing equipment Critical utilities & Control systems

Participate to integrate between Quality and EOHS and FP&R

Functional linkages (Indicate the frequency and nature of linkage )

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A] POSITION DESCRIPTIONPOSITION TITLE: Quality Systems Manager

FUNCTION: Product Safety Regulatory & Quality

DEPARTMENT &SECTION:

Plant Quality

MANAGER: Manager Technical Services

MANAGERSMANAGER:

Technical Services Manager

SALARY GRADE: 13

LOCATION : Sanand , Gujarat


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Internal:Operations Making, Finishing, Utilities,

Materials & Logistics Receiving & Despatches

Human Resources Training & People development

Corporate Quality & Regulatory

India Global Technology Centre I&S , Analytical Sciences

External:Suppliers Raw Materials, Packaging Materials & Co-packers

Regulatory bodies - Weights & Measures , FDA

Key Accountabilities (A collection of duties and/orresponsibilities assigned)Accountability Related ActivitiesLead the plant efforts in implementing

Quality Standards. Interface with

Subsidiary, Divisional & Global

Quality/Technology teams for

guidance /support & drive

implementation programs. Ensure the

new & revised quality standards are

rolled out & implemented in a timely

manner

Conduct Quality System Gap Assessment

Develop Quality Management Plan for the facility

Review plant resources to meet the plan

Publish Quality KPIs

Conduct periodic quality review meetings

Follow up on action plan & publish status updates

Monitor progress of implementation

Conduct APR & publish report

Roll out Quality Internal Audit program

& ensure timely closure of internal audit

observations.

Develop an internal audit plan

Develop internal audit teams

Lead internal audits

Follow up on Internal audit action plan & publish status

update

Responsible for managing quality

systems documentation at the facility.

Explores/ bench mark best practices

from other CP Plants /Industry practices

& continuous improvements in

documentation

systems/procedures/practices

Standardise system for like documents: SOPs, WPI,

Record formats

Implement system to manage control documents

Implement document change control & document review

protocol

Undertakes periodic review of quality documents for

revision/up gradation

Ensure quality system documents are controlled,

maintained and updated on regular basis.Responsible for Implements change

control quality standard Ensure the changes affecting Quality are documented,

reviewed & approved prior to implementation

Responsible for Technology transfer

process to ensure new or changed

product or processes are well transferred

between technology and manufacturing

Drives product, material, process, and package

standardization and simplification process

Coordinate bundle development activities across all

functions

Partner with Central quality group & IGTC for EMOs,

New product launches, Issues relating to

commercialisation of new products, change in MFG. SPIs

Share technical data, performance results, product and

package evaluations, product timelines, risk, and otherinformation

Document and communicate the technical transfer bundle

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to the plant floor for effective implementation

Shares and applies product commercialization lessons

learned

Drives continuous improvement projects

on Process, Quality, Systems &

procedures

Integrates and applies CI tools to drive KPI improvements

Exploits data and information to identify and measure

potential improvements

Conducts Continuous Improvement Reviews to identify

best practices and opportunities for improvement

Facilitates sharing of ideas, knowledge and best practices

to improve processes and solve problems

Support execution of Quality Training

initiatives Identify training needs

Develop training modules/programs

Deliver/Impart Training

Evaluate training effectiveness & retraining

Supports execution of Corrective

& Preventive actions for Quality issues

Under takes instigation, root cause analysis of quality

non-conformances, Consumer & customer complaints

Develops corrective & preventive action plans with site

teams.

Ensures that the corrective & preventive actions are

appropriately implemented in a timely manner

Ensures proper documentation of Corrective & Preventive

actions.

Undertakes validation of Process.

Testing equipment Critical utilities &

Control systems

Understands the requirement for Design, Installation, and

Operational & Performance qualification.

Prepares & approves validation Master plan & the relevant

validation protocols

Undertakes qualification activities

Reviews & Monitors on-site activities to ensures

validation protocol are appropriately followed

Ensures , that the interpretation of the data is correct and

that the results are effectively documented.

Participate to integrate between Quality

and EOHS and FP&R Leads by example and demands safe behaviours and

awareness, sound environmental practices and

commitment to Quality

Develops and executes strategies to consistently

manufacture and ensure the quality of finished goods

Understands technical processes in the factory

Understands Supply Chain constraints such as product

release, manufacturing, distribution, and customer

requirements

Understands the Product Recovery and Recall procedure

Identifies and communicates equipment capabilities and

constraints

Ensures that equipment and processes are capable of

meeting production schedules, customer demands and

Quality and Microbiology targets

Understands supplier capabilities to meet cost and Quality

targets.

Develops mutually beneficial relationships with suppliers

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and contract manufacturers

Applies the Supplier Certification/Continuous

Improvement Process

Supports standardization and simplification initiatives for

materials, services and finished goods

Provides continuous insights on costs and cost drivers toother business and Supply Chain partners

Organizational Chart

Professional Qualification, Experience & TrainingEssential:Master degree in Chemistry or related major

Desirable:Candidates performing similar role in FMGC companies would be an added advantage.

No. of Yrs of Exp reqd.:A minimum of six to seven years of experience in lead role in quality organisation.

Professional Qualifications & TrainingEssential:

Understanding the technical requirements of Environmental, Occupational, and Health &

Safety.

Understands the technical requirements of Product Safety, Regulatory, Quality Control, QualityAssurance and Microbiology in factories, laboratories, and research facilities.

Understands the requirements of Factory Performance & Reliability (Asset effectiveness

Model, 5S, Visual Work Place, Autonomous Maintenance, Preventive Maintenance, Total

Quality Management, cost of quality e.t.c)

Understands the requirement of Total delivered cost structure of products, Cost margin

improvement programs, Return on Investment (ROI) e.t.c)

SkillsEssential:

Possesses good understanding & expertise in C-GMP, Basic Statistic, SPC, Control Charts,

FMEA, Six-Sigma, Process Capability, Process Validation, Root cause analysis tools, Makingof SOPs /OPLs/PPMs,/Kiazens

Should possess the competency of data collection, analyse the trends, draw conclusions &

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Manager Technical Services

Quality Systems

Coordinator

Techni Services Manager


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suggests improvement actions

Generic Competencies(Use the Personal Leadership Competencyframework)

Essential: Expert in use of Microsoft office tools (World, Excel Power point, Project)

Expert in use of Excel spread sheet for data collection, trending & analysis

Excellence in communicable & written English

Excellence in Presentation skills.

Desirable: Use of Minitab, SAP , ERP tools.

Functional & Personal Leadership (Use the Personal LeadershipCompetency framework)

Function-Specific CompetenciesDeveloping, interpreting and applying regulations, standards & guidelines to ensure the integrity of

operations and products.

Understands the technical requirements of Quality and Microbiology in factories . Develops and drives strategies to ensure conformance to Quality and Microbiology

requirements.

Understands and interprets governmental policies and regulations to ensure Colgates

compliance with them

Understands and communicates the business and financial consequences of not conforming to

standards

Works with facility leadership team to identify and provide resources and guidance that will

ensure conformance with regulations and requirements.

Develops networks to foster teamwork in the management of requirements.

Provides direction for improving quality-conscious behaviour in factory.

Personal Leadership Competencies Self-awareness/Personal Impact: Understanding and managing ones own emotions and impact

on others; demonstrating strong character.

Relationship Building: Establishing trust, initiating and developing long term relationships and

networks as a key priority.

Managing People: Providing opportunities and personal career growth; taking timely action to

address performance issues.

Influence/Negotiation: Developing an environment that facilitates cooperation; seeking

mutually beneficial solutions; persisting in the resolution of important issues.

Innovation: Encouraging creative thinking; challenging established ways of doing things with

resourceful ideas and solutions; pushing forth into Continuous Improvement in all ways of

doing business.

Analytical/Decision Making: Gathering relevant information efficiently; applying logic in

solving problems and making decisions; using data to support recommendations; weighing risks

and predicting benefits and costs.

Feeder Positions Career Development positions

Area Leader-Analytical or Area

leader Microbiology or Quality

professionals from technology

Technical Services/ Quality Manager within the Manufacturing

facility or an equivalent position with increased responsibilities in

Corporate Quality organization.

Author : Prashant P Kamat Approver: Dr. VS ShenoyTechnical Service Manager AD Technical Services

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jd qs manager

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