jasper sonnevelt pitfalls of a large kanban implementation
Post on 13-Sep-2014
2 views
DESCRIPTION
TRANSCRIPT
Pitfalls of a large kanban ImplementationJasper SonneveltEmail: [email protected] | [email protected]: @jaspersonnevelt
Content
Context Status Challenges Observations Conclusions
Context
Benelux Insurance Company Employees:
– ICT: 800– Total: 4000– Technology based teams
- Maintenance- Small changes
Kanban Pilot
Characteristics Both new features & incidents Not fully multidisciplinary
– No Infrastructure and operations– Business commitment mostly best effort
Better performance– Increased transparency– Reduced defects– Better prioritized backlog– Higher throughput
Teams asked to adopt Kanban
Kanban team
Kanban team
Kanban teamKanban
teamKanban teamKanban
teamKanban team
Kanban team Kanban
teamKanban team
August ‘09 December ‘09
Pilot success factors
Start out small
Increased personal responsibility
Increased team member involvement
Multi disciplinary teams
Coaching
Status
December 2010 20 dedicated teams 200 people High pressure Only facilitators were trained
Kanban is the new standard way of working for development and operations teams
Challenges and pitfalls
Rapid Expansion Multidisciplinary
Teams End-to-End Collaboration
(Out)Sourcing Budgets Changing
organization Crisis Next Generation Work
Culture Management Digital Boards
One change at a time Knowledge levels Time
Rapid Expansion Multidisciplinary
Teams End-to-End Collaboration
(Out)Sourcing Budgets
Changing organization Crisis Next
Generation Work Culture Management Digital Boards One
change at a time Knowledge levels Time
Rapid expansion
Management just promoted Kanban to a standard…
End to end collaboration
We can’t get everybody in our team. Let’s start anyway…
(out) Sourcing
So what if half our team is in a different country?
Not enough budget
It’s crisis. Lets see how far we get on the money we have…
Next Generation Work
It’s ok if you work from home...
Knowledge levels
Educate only the facilitators… They’ll teach the team members
Cultural change
Its only a different way of working…
At least management doesn’t have to change…
Digital vs physical boards
There is no difference between physical and digital boards…
Digital vs physical boards
“Cards and the Wall are not just visible signs of progress for visitors, managers and team members” […] “they are also an information-rich focal point for co-ordination and collaboration which work in a complementary manner.”
Helen Sharp, Hugh Robinson - Collaboration and co-ordination in mature eXtreme programming teams (2007)
One change at a time
We have some other organizational changes at the moment, but that’s no problem
Give it time
We have been doing this for almost half a year… Why are not all teams perfect yet???
Kanban in all teams?
Kanban will fix all our problems. It worked in the other teams didn’t it?
Every team is different
“Don’t expand unless you know why something is a success. If you don’t know how it works you cant scale it up or down.”
Dave Snowden (2011)
In conclusion
Involve (middle) management Educate (management too!) Understand the dynamics of a Kanban
team Scale consiously
Thank you