© 2009-2012 National Recovery Agency. All Rights Reserved.®1

VOLUME 7, ISSUE 1January 2012The Official Newsletter of National Recovery Agency

NRA Today

2007 thru 2011

“A Responsible Revenue Recovery Company™”

Published on 30. Jan, 2012 by Collections Recon in Collection News, Press Releases

MINNEAPOLIS, Jan. 30, 2012 /PRNewswire-USNewswire/ — Third-party debt collection has an important impact on America’s national, state and local economies, according to a new study by ACA International and global advisory firm Ernst and Young (www.acainternational.org/impact) based on 2010 data. “These findings reinforce the critical role the third-party debt collection industry plays as a service provider in recovering unpaid consumer debt on behalf of the public, private and non-profit sectors,” said ACA International CEO Pat Morris. “Moreover, third-party collectors are actively engaged in their local communities as employers, volunteers, philanthropists and taxpayers.” Key national findings of this landmark survey include:* Recovering Assets: A total of $55 billion was recovered on behalf of creditor clients. The collection of consumer debt also provides a valuable benefit to American households. Based on a net of $44.6 billion recovered, third-party debt collection efforts represent $396 in

New Study Shows Third-Party Debt Collection Positively Impacts the National and State Economies

savings on average per household by keeping the costs of goods and services lower. * Job Creation: Third-party collection agencies directly employed 148,272 people with a payroll of $5 billion. Indirectly, the industry influenced creation of more than 300,000 jobs with a payroll of $10 billion. * Paying Taxes: Third-party collection agencies and their employees paid $495 million in federal taxes, and $509 million in state and local taxes. The ancillary impact of the industry generated a total $970 million in federal taxes paid and $1 billion in state and local taxes. * Giving Back: Third-party collection agencies and their employees contributed $85.2 million and volunteered 652,000 hours to charitable community causes. “Our nation was built on the premise that those who provide credit, goods and services to consumers have the expectation of being repaid,” said ACA International President Mark Neeb. “Recovering these debts helps organizations survive; prevents layoffs; keeps cost down and credit, goods and services available; and reduces the need for tax increases to cover government budget shortfalls.” To review the complete ACA

/ Ernst and Young report, “The Impact of Third-Party Debt Collection to the National and State Economies,” please visit www.acainternational.org/impact. ACA International is the comprehensive, knowledge-based resource for success in the credit and collection industry. Founded in 1939, ACA brings together more than 5,000 members in the United States and abroad, and their employees, including third-party collection

Inside this issue:

Third Party Debt CollectionPositively Impactsthe Economy P.1 Top 25 Most Influential Collection Professionals P.2

NRA Blood Drive P.2

NRA Toy Drive P.3

DBA InternationalMember Alert P.3

Upcoming Events P.3

Sustainable Paper Practices In the Office P.4

Continued to page 3

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© 2009-2012 National Recovery Agency. All Rights Reserved.®

January 2012 Volume 7 Issue 1

NRA TODAY

Steve Kusic, CEO of NRA Group, LLC Named to Top 25 Most Influential Collection Professionals 2011

Published by Collection Advisor Magazine

Harrisburg, PA, December 2011 - NRA Group LLC, a Harrisburg-based receivables management company, announces that Chief Executive Officer Steve Kusic has been named one of the Most Influential Collection Professionals of 2011 by Collection Advisor Magazine. Kusic was one of 25 industry specialist honored by the national collection magazine for his outstanding accomplishments, performance and contributions to the collection industry.

An influential professional is not only driven by a powerful return on investment but the methods by which it is achieved. An influential professional knows that in successfully settling a debt, three parties must be satisfied: the debtor, the account holder and the governing body that protects both parties. This in mind, an influential professional understands that compliance is not the most loudly spoken party but is ever looming and must be respected and embodied through the entire collection process. It is for this reason that the Top 25 Most Influential Collection Professionals of 2011 have provided their personal creed on compliance.

The Top 25 Most Influential Collection Professionals of 2011 is the summation of many conversations with professionals all over the country. These conversations have taken place at conventions, for various articles and for the creation of lists such as this. The Collection Advisor staff has reviewed previous top professionals from the last six years and professional profiles from the last two years. We have also approached ACA International’s unit presidents for recommendations based on their dealings as presidents and as collection professionals themselves.

The list does not include every collection professional that embodies these virtues as the industry’s current level of professionalism is due to the collective decision to continually raise that level through the adversity of a recession. Rather, the list is an assemblage of professionals who have without cue and often recognition, led the way for the collective.

PLATTSFebruary 29th - March 2ndOrlando Florida

STAY TUNED FORMORE EVENTS COMING

IN 2012!!

UPCOMING EVENTS

http://www.linkedin.com/groups?gid=2403635&trk=hb_side_g

visit us on Linked in. The Art of Collections282 Members and growing

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© 2009-2012 National Recovery Agency. All Rights Reserved.®

January 2012 Volume 7 Issue 1

NRA TODAY

Continued from page 1

agencies, asset buyers, attorneys, creditors and vendor affiliates. ACA establishes a wide variety of products, services and publications. For more information on ACA International, visit www.acainternational.org. Information on consumer rights is available at www.askdoctordebt.org.

Contact: Mark Schiffman, PR DirectorTel. (952) 259-2124 or schiffman@acainternational.orgSOURCE ACA Internationalhttp://www.acainternational.org

DBA International Member Alert1/11/12

California Increases Small Claims Jurisdiction to $10,000As of January 1, 2012, the state of California increased its small claims jurisdiction to $10,000, from $7,500, and the new limits may result in more California consumers challenging debt obligations in the Small Claims Court.

In 2011, California saw an increase in small claims filings, especially in the Los Angeles area, involving allegations of insufficient validation or improper credit reporting. However, since attorneys cannot appear in Small Claims Court, DBA International expects that the vast majority of cases involving the FDCPA and FCRA will continue to be brought in either the California Superior Court or Federal Court.

DBA International would welcome any additional feedback on the experiences that members are having in small claims venues so we may assess whether there are any trends similar to those in the Los Angeles area. Please feel free to contact DBA Director of Government Affairs David Reid at dreid@dbainternational.org if you have insight you would like to share about this topic.

The text of Chapter 64 of the laws of 2011 can be found at: http://www.leginfo.ca.gov/pub/11-12/bill/sen/sb_0201-0250/sb_221_bill_20110708_chaptered.pdf

On January 17, 2012 - 45 individuals registered to donate blood at our Paxton Street office. 27 pints of blood were collected

On January 26, 2012 - 21 individuals registered to donate blood at our Crossgate Office. 13 pints of blood were collected

Become an every day supporter Every two seconds, someone in the United States needs blood. In fact, 44,000 units of blood are needed every day to meet these needs

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© 2009-2012 National Recovery Agency. All Rights Reserved.®

January 2012 Volume 7 Issue 1

NRA TODAY

Sustainable Paper Practices in the OfficeTop Ten Tips to Go Green with Paper Products at the Office

NRA is committed to saving the environment by practicing a number of “go green” initiatives within the organization. We have partnered with Shred it in providing our shredding services. NRA elects to promote a paperless environment to also protect the confidentiality of our clients consumers. Here are some ways we practices “going green” within our organization:

1. Keep Files in a ComputerWith today’s modern technology, paper files are really useless, computers have a neat filing system with a search feature that can find a file you have misplaced within seconds. Most network systems have backup servers where even if you lose the file, it can be recovered with a little bit of ease or you are able to search for the file. Losing a paper file might not be so easy to find.

2. Send Emails Instead of PaperEmail is a great way to communicate what you have to say. - and it is much faster than the traditional fax and sending paper letters. Emailing information is a great green paper practice, and doesn't have the same risk of errors and distortions like faxing and mailing. Email is becoming more professionally acceptable, and a grammatically correct email with a company letter head is oftentimes just as appropriate as a letter would be.

3. Buy Recycled PaperNRA purchases only recycled paper for its printing needs. Recycled paper uses 55 percent less water, and 60 to 70 percent less energy to produce than non recycled paper. Imagine how many forest you could save as well as how much paper you could prevent from ending up in a landfill.

5. Use Misprints as NotepaperMistakes happen and not even printers are perfect, but before tossing those blank pages into the shredder.. use them as notepads. If you have a paper cutter within your office you can make your own notepads.

6. Reuse Shredded Waste Paper as Packing MaterialAll that paper that goes into the shredder makes great packing material. NRA finds this useful in preventing damaged material and information to its clients.

7. If You Have To Get Rid of Paper, Recycle itSometimes you just have no other use for old paper,

and it has to go. NRA has within its facilities multiple shredding bins that are locked to prevent removal of materials.

8. Reuse Boxes to Store FilesThere's absolutely no reason why you should be buying those pre made cardboard boxes to store files when shipments come in boxes every day. Most of the files put into long term storage are rarely accessed and don't need fancy labeling or bright white

boxes. If you can't reuse the box for filing, why not use is as a shipping box or an office supply box instead?

9. Print in Black and WhiteUse as little ink as possible by printing in black and white unless absolutely necessary. It's also more efficient to buy a printer with separate color cartridges. This is because the combo color cartridges have to be replaced whenever one color runs out, even if the other two are still full.

NRA GROUP LLC is proud of the positive impact it has made

in saving our environment. NRA participates in the Shred-it

shredding and recycling program and has saved 138 trees in 2011.