jan-feb-mar 2017 - cofely besix facility management€¦ · e-mail: [email protected]...

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RONS:INNOVATIVE SOLUTIONS FOR ECO-FRIENDLY SPECIALISED SERVICES

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CONTENTSFM TODAY

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General ManagementPublisherMedia Fusion LLC, P.O. Box: 80260Dubai, UAETel.: +9714 2970512Fax: +9714 2970513,Website: www.mediafusionme.com

CEODr. Kayyum Ali BohraE-mail: [email protected]

EditorialEditor Megha S Anthony E-mail: [email protected]

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06. REGIONAL NEWS

12. INTERNATIONAL NEWS

16. COVER STORY

22. BLOGGING POINT

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26. TALKING POINT

28. OPINION

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Reproduction in whole or in part of any matter appearing in FM today magazine without the prior written permission of the publishers is prohibited by law. Opinions and views expressed in FM today do not represent the views of the publishers and the editorial staff of the magazine. The publishers do not guarantee the accuracy of the information; neither will they indemnify any losses arising through the use of the information. All marketing information is subject to approval by clients.

Dear Readers,

Welcome to a whole new version of FM today. The last few months, we have been busy designing something different and original for you. As you can see, we have revamped the magazine with a modern design that reflects the sensibilities and the needs of the market in the region in the best way possible.

Entering our third year into the industry we aim to evolve and continue bringing in fresh content in terms of the latest projects in the region and internationally. We have introduced many new elements such as a dedicated section for FM technology, more in-depth features, solutions by experts to emerging challenges and site visits. We may have turned quarterly, but our presence online will be more prominent and we will be bringing out special reports based on our roundtable discussions that we will be organizing for the industry on the current themes and key topics relevant to this region.

Coming back to the issue, the Cover Story talks about the current challenges and technology in Specialised Services. Rons Enviro Care, a market leader in this segment, provides their insight into the specialised service market and how they have evolved over the years.

Training has always been an integral part of providing FM, and taking it to a whole new level is Cofely Besix Facilities Management. Read about it in our Facility Focus column. Also, don’t miss out on our ‘Tech Trends’ column where experts share their opinion on the scope of CAFM in the market today.

In the vision of incorporating intelligent technology into cities and infrastructure, Hochiki Middle East discusses the changing role of life safety systems within the global smart cities movement, in a special opinion piece. Also find an interesting compilation of new projects set to complete in 2017.

With an aim to make the magazine more interactive, do send in your comments and suggestions to [email protected], until then…

Happy Reading,

Megha S AnthonyEditor

Web DesignerFaraz SirajE-mail: [email protected]

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36. ADVANCED ENERGY

36. HIGH-RISE SOLUTIONS

58. PRODUCTS TODAY

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FROM THE EDITORTODAY

JAN-FEB-MAR 2017

NEWS TODAYREGIONAL

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ENOC Group achieves record sales volume in 2016

Emirates National Oil Company (ENOC) announced a record volume of sales of petroleum products of 245 million barrels, reflecting a 5-year roll-ing average growth of 9 percent, despite the challenging macroeco-nomic situation.

The announcement was made during the Group’s board meet-ing, which took place in February to discuss 2016 performance, including Dragon Oil, and finalise 2017 plans and budgets in align-ment with the Group’s strategic direction. As part of the five-year strategy, ENOC will

focus its efforts and investments on fulfilling Dubai’s energy needs through the expan-sion of its refinery and service station network, building terminals storage capacity, and increasing its market share in the marketing of diesel, jet fuel and Liquefied Petroleum Gas (LPG). Addressing the board, His Excellency Saeed Al Tayer, ENOC’s Vice Chairman, said,“As the UAE economy grows the demand for energy is expected to grow gradually. Therefore, it is crucial that national oil companies focus on investing in projects that contribute to the UAE’s

global energy leader-ship and commitment to green and sustainable growth while ensuring its energy security.” Over the next five years, the Group will focus on expanding capacities to support domestic energy demand in align-ment with Dubai Plan

2021 and in preparation for EXPO 2020. This includes a 50% capac-ity increase of ENOC’s Jebel Ali refinery to reach 210,000 barrels per day, as well as the construction of Project Falcon’s 19km jet fuel pipeline extension to Al Maktoum Airport by end of 2018.

Masdar City awards FM contract to CBFM

Cofely Besix Facility Management (CBFM) has been awarded the facilities management contract to provide total facility management services to Masdar City. Masdar City is a sustain-able urban development that fosters an innovation ecosystem, connecting education with research and development and business with investment opportunities. The project is home to the first clean-tech cluster in the Middle East integrated with a world-class research institute, the Masdar Institute of Science and Technology.

The initial contract is for a 3-year period, and in-cludes full hard, soft and civil facility management

services including opera-tions and maintenance of electrical systems, HVAC and ventilation systems, potable water, fire detection systems, life-safety critical sys-tems, elevators, BMS, low voltage systems and civil infrastructure work. Cooling of the buildings is provided via an energy efficient district cool-ing plant located within the confines of the site to assist natural cooling

elements of the building design.

“Energy Management plays a key role in the scope of work, and we will be introducing several innovative forms of technology and ideas to continually improve our efficiency and service delivery,” explained Ian Harfield, CEO of CBFM.“It is very important for us to be part of the evolution of the Masdar

project, especially now as it starts to mature as a concept. For CBFM to be aligned with a customer that is dedicated to the making the principals of energy efficiency in a living city environment, really applies a test to our operations and mainte-nance teams to ensure that it all works towards a common goal, and the results merely reinforce the sustainable vision set by Masdar.”

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One of the region’s leading FM companies, Al Fajer Facilities Management (Al Fajer FM), par-ticipated in the 20th UAE National Environment Day celebrations in February with a pledge to reduce its environmental footprint by 20% by the end of 2017.

Sustainability is a core pillar of Al Fajer FM’s operations. In 2016, the company implemented several initiatives to reduce water usage, re-duce chemical usage, ensure correct disposal of used chemical containers and paints, and reduce the energy consumed throughout every depart-ment within the company.

Al Fajer FM is using the UAE Environment Day to kick-start a two-month training programme for all its staff – from cleaning opera-tives, MEP engineers, painters and drivers right through to office staff and management - to educate them to ‘Reduce, Recycle, Reuse’ – a training programme that not only ensures improved sustainability but makes strong business sense too.

Al Fajer FM CEO, Mohammed Al Beloushi, says, “Recently we have adopted a technology-based fleet management system across all company vehicles and have a planning team to map all routes of the company’s vehicles. Already over the last three months we have reduced fuel consumption by 16% through educating our drivers in better driving, switch-ing off engines and adhering to planned routes, which also means less mileage. By continuing in these efficiencies, our target for 2017 is a 20% reduction in fuel usage, which in turn reduces our carbon emis-sions – this is part of Al Fajer FM’s contribution to making Dubai’s smog-free goal achievable."

"Within our operations, we are researching and identifying ways to improve our sustainability and environmental footprint. In the

cleaning division, we have reduced water consumption in certain areas by up to 80% by switching to an efficient mopping system which kills 98.8% of bacteria without adding cleaning detergents; within our staff accommodation blocks, we have increased efficiencies within the kitchens to reduce fuel consumption by 23%. We have invested money to switch to main gas and establish main sewer-age connections which means we are minimising heavy-industry vehicles on the roads visiting our premises."

“Throughout the months of Febru-ary and March, we have a series of both compulsory and optional training sessions, running evenings and at the weekends. For every session attended, the certificates of attendance and skills competency will be awarded,” he added.

The month-long train-ing programme,run by the company’sQHSE managers, HR teams, andguest-trainers will cover environmentand sustainable subjects fordepartments, including ensuringthe Landscaping teams are usingand recommending to clients thebest systems and prac-tices for irrigation,mulching, and minimisingwater loss; the Pest Control teamsare using the correct chemicaldosing, as well as having alreadyidentified the latest chemi-cals thatgive optimum results with the leastchemical usage.

Al Fajer FM targets 20 % reduction in fuel usage in 2017

Rosmiman expands and optimises its cloud infrastructureThe Rosmiman SmartCloud ser-vice platform currently provides service to customers in more than 15 countries, manages over 150 million of client assets and more than 50,000 smartphones and tablets.

Rosmiman Software Corpora-tion strengthens its cloud busi-ness line thanks to the expan-sion and optimisation of its own Data Centers and also due to its recent partnership agreement with ITQAN Global for Cloud and Digital Computing Systems L.L.C., UAE (IGCDCS), local company subsidiary of Emirates Advanced Investments Group (EAIG Group), a business group with over 20 successful com-panies established since 2006 in the UAE, more than 5,000 employees, of which, over 30% are Emiratis and one of the fast-est growing UAE businesses in the past years.

With this agreement, Rosmiman expands its cloud infrastructure, offering local hosting through the IGCDCS’s high-performance and maximum-security Data Center infrastructure. Moreo-ver, the expert European team of Rosmiman’s engineers has been responsible for providing the methodology, knowledge sharing and technology trans-fer to IGCDCS’s technical and commercial team, all based on its over 20 years of experience in the Facility Management sector implementing and executing complex FM projects for both private companies and public administrations. Thanks to this, IGCDCS has been able to provide customers professional consultancy, support services and technical assistance in the Rosmiman system through its local HelpDesk service in both English and Arabic languages.

Mohammed Al BeloushiCEO, Al Fajer FM

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NEWS TODAYREGIONAL

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EFS Facilities Services, a regional leader in delivering integrated fa-cilities management services across the Middle East, Africa, South Asia and Turkey, today announced ma-jor contract wins worth AED 450 Million in UAE and Qatar. The company has secured contracts to manage the premises of a major government entity in UAE as well as projects in Qatar.

The contract wins enhance the considerable gains secured by the company in 2016, where it achieved 15 % year-on-year growth to raise the ongoing pro-jects backlog to an all-time high of

AED 3.5 Billion. EFS’ track record of consistent client satisfaction, as evidenced by the industry high

FCW organises fire safety and prevention training

Falconcity of Wonders LLC, the developer of Falconcity of Won-ders (FCW), the multipurpose megaproject currently being built in Dubai, recently conduct-ed comprehensive fire safety training for its managers, execu-tives and employees. The ses-sion was organized to provide all participants with valuable information about fire safety in the workplace equip them with essential safety knowledge, arm them with practical techniques for minimizing fire risk, and teach them how to effectively respond should a fire or any emergency occur.

The training was organized at the FCW premises to ensure not only the safety and well-being of everyone but also their pre-paredness in case of emergency. All FCW employees, including

managers from various depart-ments, attended the highly interactive session conducted by Dubai’s strategic emergency management organization.

H.E. Salem Ahmad Almoosa, Chairman and General Man-ager, FCW, said, “This training comes in line with our efforts to help build a safer environ-ment in Dubai and the rest of the UAE. Educating our citizens and residents about the impor-tance of assessing hazards and threats to people and property, especially in the workplace, is key to attaining our vision and mitigating unnecessary risks. We must do our part to ensure that the entire UAE lives up to its reputation as one of the world’s safest nations. We look forward to organizing similar initiatives in the near future.”

EFS wins AED 450 Million contract in UAE and Qatar client retention rate of 97%, helped the company grow its clientele to span more than 300 prominent multinational conglomerates, managing more than 300 million Sq. Ft. of built up space globally.

Terming the contract wins a “positive development”, Tariq Chauhan, Group CEO stated, “We are delighted to start 2017 on a strong and positive note. The AED 450 Million contract wins are a vindication of the trust our clients have reposed in us. Despite the challenging conditions and cau-tious market sentiment prevailing in our region, we are confident of building upon the successes of 2016 and progressing in our long-term objectives globally. Our strategy for 2017 will rest on the twin pillars of consolidation and growth. We remain determined in our endeavor to emerge as a leader in Total Facilities Man-agement across all sectors and verticals in which we operate. We expect most of our growth to arise from our key markets UAE, India, Qatar, and KSA.”

“Our strategic global footprint, sustained investments in the training and development of our skilled and experienced personnel, and unmatched track record of consistent client satisfaction, gives us a leading edge over our com-petitors. We derive our strength from our talented, skilled, moti-vated and experienced workforce (spanning more than 15,000 global professionals) who are the bedrock of our historic success,” he adds.

“We are convinced that the dynamic $1.2 Trillion FM market (as per an IFMA study) is poised for a significant growth curve, particularly in our key markets. We remain well placed to address the growing need for globally renowned quality facilities man-agement services, and our client centric operations and people ori-ented management will fuel our ambitions and nurture our expan-sion beyond existing horizons.”

Tariq Chauhan, Group CEO. EFS

JAN-FEB-MAR 2017

NEWS TODAYREGIONAL

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Imdaad reveals AED 60 million investment plan for 2017

Imdaad, the GCC’s leading integrat-ed facilities management company based in Dubai, has revealed that it will invest AED 60 million this 2017 to achieve growth via targeted acquisition of local firms.

In 2016, Imdaad acquired a firefighting company and a lifts, installations and maintenance firm as part of its comprehensive expansion approach to widen its scope and services. The AED 60-million investment plan will carry on the objectives of its growth strategy this year. Addi-tionally, the company expects to perform strongly yet again after sealing new major deals with key organizations and renewing agree-ments with top long-time clientele.

Its new contracts include a deal with the Islamic Affairs and Chari-table Activities in Dubai (IACAD) for the upkeep of all mosques under its mandate; Mashreq Bank; Dubai Parks and Resorts; the posh Palazzo Versace hotel; Lapita Hotel; TECOM; the Dubai Opera house; Be’ah (Oman Environmen-tal Services); Investment Corpo-ration of Dubai (ICD); Nakheel; Wasl; Al Fattan Properties; King-field Owner Association Manage-ment Services; and ENOVA.These new developments alongside Imdaad’s latest achievements and

industry expectations for 2017 were announced against the background of a rising FM sector in the UAE. Industry estimates put the GCC’s cumulative FM spend at USD 892 billion over the last 25 years, with Saudi Arabia, Qatar and the UAE as leaders. Globally, as per a market research report released by Global Industry Analysts, Inc., the FM industry is seen to be worth USD 394.69 billion by 2017.

Jamal Abdullah Lootah, CEO, Imdaad, said, “Although the UAE FM industry is still in its infancy when held up against mature markets such as Europe and North America, it is nonetheless accel-erating at unprecedented rate. To

capitalize on considerable oppor-tunities in the local and regional FM sectors, we at Imdaad are intensifying our efforts to keep up with the latest trends and develop-ments in these markets, especially in terms of technological innova-tions. For 2017, we have laid out an all-encompassing roadmap that will ensure both exceptional delivery of services to our clientele and significant contributions to the Emirates’ socio-economic prosper-ity in line with the goals of UAE Vision 2021. With our new agree-ments and key investment strat-egy, we are keen on working with all our partners from the public and private sectors to achieve our development objectives.”

Jamal Abdullah Lootah,CEO, Imdaad

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JAN-FEB-MAR 2017

NEWS TODAYREGIONAL

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‘Smart Block’ launched in Qatar

TRL, the global cen-tre for innovation in transport and mobility and Qatar's Minis-try of Municipalities and Environment (MME) has launched ‘VegeBlock’, a new innovative building block designed to help increase sustainability across the country's construction segment, in a special seminar held at the Ministry of Municipality & Envi-ronment Tower.

Present during the launch were Dr. Mohammad bin Saif Al-Kuwari, Head of the Environmental and Municipal Studies Institute - MME and Dr Khaled Hassan Coun-try Director and Head of Middle-East Infra-structure, TRL, along with key stakeholders in the construction industry.

The launch of Vege-Block, also described as ‘Smart Block’, repre-sents the latest stage in an ongoing program of collaborative work be-tween MME and TRL to improve the sustain-ability and adoption of green construction in Qatar and the rest of the region. Previous projects have focused on the use of locally

available recycled and secondary aggregates in place of imported primary aggregate.

VegeBlock is composed entirely of recycled aggregates and used vegetable oil, and is manufactured in a similar way to conven-tional concrete blocks, except that they are cured at higher tem-peratures for longer periods. The product has similar properties to low strength con-crete and is suitable for use as non-load bear-ing blocks in build-ings. By using recycled materials and avoiding the use of cement, the cost of production and the carbon footprint of VegeBlock are signifi-cantly lower than that of conventional con-crete blocks being used today.

A preliminary econom-ic analysis indicated that the production costs (materials plus operational costs) for VegeBlock could be significantly lower than concrete blocks. The material and operational cost for manufacturing is estimated to be two thirds the cost of conventional concrete blocks. However, there is a need to develop a bespoke system for full-scale production of VegeBlock, which may impact on the capital cost. A more detailed economic analysis should be carried out when a specific plant is under consideration.

Dubai Opera is one of the world’s smartest and most energy efficient performance spaces, thanks to an almost invisible - but extremely powerful - building management platform from Siemens. The dhow-shaped building is a multi-format performing arts theater and accommodates up to 2,000 spectators.

The day-to-day operations of the 2,000 spectator-capacity building are monitored and controlled by Siemens’ Desigo CC building management platform and its Desigo SCADA Management System.The system generates resource savings by integrating the management of energy, air conditioning, ventila-tion, and water consumption into a customised 3D graphical interface.

Desigo CC also integrates 14 additional subsystems, in-cluding access control, CCTV, lighting control, elevators and escalators, the emergency central battery system, and an uninterrupted power supply, giving operators total control over Dubai Opera’s performance.

Dubai Opera can switch between three modes – theatre, concert hall, and flat-floor, the latter entailing the hall's seating to be folded away and allow the space to be used as a banquet or event space.

Siemens' systems are able to automatically switch the air-conditioning system's cooling logic between each mode for user comfort and energy efficiency. Remarking on Siemens' involvement with Dubai Opera, Koen Bogers, senior executive vice president for Siemens Middle East's building technologies division, said the architectural landmark's adoption of digital BMS tech is "a key part of Dubai's drive to become a truly smart city".

He added, "The design of the building, the number of integrated systems and its use as a performance space presented some unique challenges for our team and technology, demanding a complex and highly cus-tomised solution. In a performance space like Dubai Opera it’s especially important that the building tech-nology functions discreetly in the background, without compromising the audience experience or the integrity of the design."

Siemens makes Dubai Opera a smart concert space

JAN-FEB-MAR 2017

NEWS TODAYREGIONAL

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Philips Lighting appoints new head IFMA, RICS launch FM event for first time in DubaiPhilips Lighting (Eu-

ronext Amsterdam ticker: LIGHT), a global leader in lighting, announced the appointment of Gok-tug Gur as the new leader for its Middle East (ex-cluding KSA) and Turkey operations.

He replaces Rami Haj-jar, General Manager of Philips Lighting Middle East (excluding KSA) who has been appointed as Country Leader for Indonesia, which is the fourth biggest market in the world.

Gur’s appointment coincides with a brand new re-gional mandate, combining the Middle East (exclud-ing KSA) and Turkey under one leadership to further increase synergies and fasten execution of Philips Lighting’s regional initiatives.

The International Facility Management Association (IFMA) has partnered with the Royal Institution of Chartered Surveyors (RICS) to bring the World Workplace Forum, a dedicated event for the facilities management industry, to Dubai for the first time.

World Workplace Forum: Middle East will bring together senior level FM experts, strategies and solu-tions in an interactive, one-day learning and network-ing event at the Shangri-La, Dubai on 18 May, 2017.

The event will explore how international best prac-tices can influence asset management strategies in the region. Robert Jackson, RICS regional director, said, “To enable the region to manage its ambitious growth and the increase in asset stock effectively, it is essen-tial that the industry embraces a model of strategic asset management. This change in approach will have a direct impact on the efficiency of buildings and ulti-mately corporate performance and profitability.

Saudi Arabia is the largest facili-ties management (FM) market in the Gulf, representing some 55 percent of spending on the indus-try in the region, a top FM expert said at the Facilities Management Leaders’ Summit that opened there.

Richard Naylor, CEO of DTZ, said during the first session of the event, which took place at the Jeddah Center for Forums and Events, that there is huge poten-tial for FM service-providers in the coming years.

The FM market in Saudi Arabia has attracted international new-comers since 2010. “When I first arrived here (in 2010) there were only two other international FM providers, but now there are at least 10 or 12,” Naylor was quoted in a leading daily. “They see the potential in the market and they want to take advantage of it.”

According to Credo Consulting, the FM market in Saudi Arabia is worth $20-$29 billion per annum. There is 10 percent yearly growth. One of the tools that are deemed to

move the industry forward is the use of technology, which Alistair Stranack, partner and head of Cre-do Consulting’s Dubai office, said is yet to improve in Saudi Arabia.

He said that the first thing that needs to change is the way FM contracts are structured in the Kingdom.

“What is missing here is the incentive to improve the way you do something to benefit from,” Stranack said. “Technology only works if you use it to improve the way you do things.”

He added that many of contracts now require companies to have a computerized system to record how FM services are provided in real time. “If you have a system like that, you have to understand how you change your business process in order to become more efficient. If you cannot get any benefit from productivity, there is no point in investing in it,” Stranack said.

The summit comes as part of a three-day event dedicated to FM, cleaning and hygiene in Saudi Arabia.

Saudi's FM market is the largest in the Gulf

JAN-FEB-MAR 2017

NEWS TODAYINTERNATIONAL

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India’s Elevator & Escalator Market to grow CAGR of 8.1% during 2017-23

Elevator & Escalator market in India has registered growth in last few years on the back increase in number of high rise buildings, expansion and construc-tion of airports and metros, construction of malls and hotels across the country especially in tier 1 & 2 cities, and increasing acceptance in residential sector.

According to 6Wre-search, India Elevator & Escalator Market is projected to grow at a CAGR of 8.1% dur-ing 2017-23. In the year 2016, the market declined and a similar trend is expected in 2017 due to decline in construction industry and demonetization of the Indian currency. Demonetization is likely to impact the spending, which would further affect the purchasing decisions of the end users; however, market

is expected to recover in 2018.

Major market of eleva-tor & escalator is driven by new installations, but maintenance segment is also recording growth due to increasing num-ber of installed base across the country. West-ern region dominates the market followed by Southern region. In the coming years, eastern region is expected to witness key growth as a result of new develop-ment projects.

According to Shefali Goel, Research Analyst, Research and Consult-ing, 6Wresearch, “Gov-ernment investments for the development of new airports and metros in different cities has given the major boost to the market demand for el-evators and escalators.”“Further, government of India projects such as Smart City and AMRUT

would create additional market for elevators and escalators across the country,” Shefali further added.

According to Aditi Sharma, Research Associate, Research and Consulting, 6Wre-search, “The usage of destination dispatch technology is antici-pated to improve the ef-ficiency of the elevators. The usage of this tech-nology becomes more critical in high rise buildings. In the fore-cast period, the adop-tion of this technology would surge owing to

increase in number of high rise buildings in the country.”

“Along with the dis-patch technology, the market is exhibited to witness demand for high speed elevators to improve the overall performance and ef-ficiency of elevators,” Aditi concluded.

Key players in India’s elevator & escalator market includes- Kone, Schindler, ThyssenK-rupp, Otis, Mitsubishi, Toshiba, Hitachi, Fu-jitec, Kinetic Hyundai, and Johnson Lifts.

Interserve wins Network Rail stationfacilities management contract

Skanska Renews M&E deal with Metropolitan Police

Network Rail has awarded Interserve a five-year con-tract to manage facilities at 11 major stations, the first time the infrastructure manager has awarded one large facilities management contract rather than multiple separate deals.

The £65m agreement announced recently covers waste management, landscaping, pest control, adverse weather management and toilet facilities at London’s Waterloo, Victoria, Liverpool Street, London Bridge, Charing Cross, Euston, Paddington, King’s Cross and Cannon Street stations, as well as Reading and Bristol Temple Meads.

Interserve said it would introduce initiatives to improve waste recycling and new equipment to enhance stand-ards and productivity. It also plans to support appren-ticeships, training and work experience programmes.

Skanska has been awarded a one-year extension to its existing contract with the Metropolitan Police in Lon-don. Skanska will maintain the fabric of, and carry out mechanical and electrical engineering at more than 300 Metropolitan Police buildings and sites, including police stations and training centres.

The contract’s total value is about £12 million. The exten-sion runs until April 2018 and builds on Skanska’s existing relationship with the police force, which began in 2014. Skanska’s managing director Katy Dowding added, “We will continue to work collaboratively with the Metropoli-tan Police and their facilities management integrator (KBR) to deliver an excellent service and best value for money.”

JAN-FEB-MAR 2017


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Patricia Ann Engle joined Oakland University as associ-ate vice president for facilities management. She replaced Terry Stollsteimer, who retired.

Engle previously served as ex-ecutive director of administra-tive services at Lansing Com-munity College, where she oversaw facilities operations. Before that she held leadership positions in facilities manage-

ment with the State of Michi-gan, Kettering University and the University of Michigan.

She had also served as a senior environmental engineer. Engle is a registered professional engineer.

She has a bachelor of materials engineering from the Uni-versity Patricia Ann Engle of Michigan.

Oyster boosts facilities management team

New Zealand property and fund manager, Oyster Group, has started 2017 strongly with two key Facilities Management ap-pointments reflecting growth of the company’s property assets under management.

Greg Wilder has been appointed as Facilities Manager for Oyster’s Auckland ‘southern corridor’ properties. He will be based on-site and be primarily focused on the Millennium Centre business park in Greenlane.

The Millennium Centre property, encompassing a commercial hub of seven office buildings totaling 43,500sqm in net lettable area, was purchased unconditionally by Oyster last year in New Zea-land’s biggest ever single office transaction. It is currently being syndicated as a wholesale invest-ment fund with settlement on the purchase scheduled to occur on 28 February 2017.

Greg joins Oyster from Jones Lang LaSalle (JLL) where he was the onsite Facilities Manager for Eden Business Park, with op-erational responsibility for five buildings across a net lettable area of 19,069sqm. He was also the acting facilities manager for a further three buildings, compris-ing a diverse mix of commercial, industrial and retail assets. In

2016, he won the FMANZ Facili-ties Manager of the Year award, recognising his leadership, pro-fessional management and tenant liaison skills in facilities manage-ment.

Craig Nicholson also joins Oyster as Retail Facilities Manager supporting onsite management teams across the company’s na-tional shopping centre portfolio which includes the Dress-Smart outlet centres, Coast Plaza in Whangaparaoa, newly developed Tauranga Crossing, Morrison Square in Nelson and Meridian Mall in Dunedin.

Craig has extensive experi-ence in facilities management. Most recently he was a Regional Property Manager for Ryman Healthcare, responsible for 12

residential retirement villages throughout New Zealand. Prior to that Craig was Property and Facilities Manager for the Mu-seum of Transport and Technol-ogy (Motat) and previously a Facilities Manager for Urban Partners, managing a portfolio of commercial properties compris-ing shopping centres, restaurants and a cinema.

Oyster Group is a leading com-mercial property company in New Zealand and, following the settlement of the purchase of the Millennium Centre business park, will have around $NZ1.2 billion of property assets under management through a combi-nation of public and wholesale property funds, and institutional and private investor property management mandates.

Craig Nicholson Retail Facilities Manager, Oyster Group

Greg Wilder Facilities Manager for Oyster Group

Oakland University names associate VP of facilities management

Patricia Ann Engle

JAN-FEB-MAR 2017


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TFL re-awards asset maintenance contracts to Lanes Group

Transport for London (TFL) has re-awarded contracts to Lanes Group to maintain structure and drainage assets associated with the Jubilee, Northern and Picca-dilly [JNP] Underground lines.

The awards, made under Lot 3 of TFL's asset maintenance procure-ment process, mean Lanes Group has retained all contracts it cur-rently holds.

Under TFL's new procurement regime, designed to streamline its maintenance supply chain, it also means Lanes Group can now bid for more work across all transport infrastructure.

Matthew Todd, commercial direc-tor of Lanes Rail division, said, "This gives our teams work for the next five years, with an option

for TFL to extend the contract for another three. We also hope it will result in us significantly increas-ing the volume of work we do for TFL over the duration of the contract."

He added, "Our approach is

always to combine a very strong health and safety regime with a can-do approach to solving the most challenging maintenance problems on London Under-ground.”

The contracts will be managed by Tube Lines, a subsidiary of TFL, which is responsible for the main-tenance of the JNP lines.

Lot 3 is split into three options. Lanes Rail will now share the work available in Option 1, civils and structures maintenance, and Option 2, drainage maintenance, with three other contractors on a framework. Option 3, reactive civils and structures maintenance, has been re-awarded to Lanes Group as a sole supplier. All op-tions are due to start operating from April.

Matthew ToddCommercial director of Lanes Rail division

Medirest wins deal with London North West Healthcare NHS Trust

London North West Healthcare NHS Trust has awarded a five-year contract worth an estimated £19 million in turnover a year to Me-direst, part of Compass Group UK & Ireland.

According to an online report, the company will now streamline and improve the trust’s outsourced soft facili-ties management ser-vices, across its hospital and community sites.

Works will start in March, when a team of around 600 people will carry out cleaning, pa-tient catering, portering and security services. Medirest will introduce a number of innova-tions such as improved meal choices, better portering response

times and enhanced cleaning provision in both clinical and non-clinical areas. London North West Healthcare is one of the largest integrated care trusts in the country, bringing together hospital and community services across Brent, Ealing and Harrow. The new contract for soft FM ser-vices will cover several hospital sites including Northwick Park, Ealing, and Central Middlesex, as well as commu-nity sites at Clayponds Rehabilitation Hospital and Meadow House Hospice, both in Ealing.

Since London North West Healthcare was formed in 2014 it has outsourced soft FM services to several sup-pliers, with Medirest

working at Ealing Hos-pital. This partnership signifies the first time these contracts will sit with one supplier and the two organisations will standardise and enhance services where possible.

Nigel Myhill, Director of Estates and Facilities at London North West Healthcare, said, “We

have taken the opportu-nity to bring the vary-ing standards of these services under a single contract. This will improve the quality of the services we cur-rently offer in patient meal choice, portering and cleaning standards while also achieving savings to help further improve the care and experience of patients.”

JAN-FEB-MAR 2017


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TCFM cleans up at Whole Foods Market

TC Facilities Management (TCFM) is now playing a part in helping Whole Foods Market satisfy, delight and nourish their customers. The contract being delivered by a team from TCFM started recently and is providing cleaning services to the 8 Whole Foods Market stores within England.

The team from TCFM, led by Cosmin Tecuta, TCFM Divisional Director, will ensure that the impeccable standards that TCFM have become known for in other retail settings will be replicated. This, in turn, will en-able Whole Foods Market to meet or exceed customer expectations on every shopping trip, which is one of its core values.

Having been able to demonstrate the ability to be an invaluable member of the team in other cleaning and FM contracts within a variety of sectors, the contract was awarded based on TCFM’s proven track record within the retail sector. Clients in this sector include a range of food retailers. Coupled with this was the de-sign of a bespoke solution, based on the Whole Foods Market’s core values that form the backbone of the company’s culture and how they aspire to do business every day.

The contract sees the use of tried-and-tested equip-ment by TCFM that they know will deliver the quality and consistent standards that Whole Foods Market is looking for. Cosmin Tecuta, Divisional Director, TCFM commented, “We are delighted to have been awarded this contract and to be given the opportunity to be considered part of the team at Whole Foods Market. We are looking forward to bringing our proven ex-pertise in cleaning to life to enable the best possible In-Store experience to be achieved and with it enable Whole Foods Market to satisfy, delight and nourish their customers.”

JAN-FEB 2017

RONS:INNOVATIVE SOLUTIONS FOR ECO-FRIENDLY SPECIALISED SERVICES

JAN-FEB-MAR 2017

COVER STORYSPECIALISED CLEANING

17

In the realm of facilities man-agement, soft services is an ever expanding market. While

the rapid growth of the region is sets the segment’s dynamics, the expansion of specific sectors drives the creation of specialised cleaning practices applicable in diverse sectors including hospital-ity, construction, residential and commercial centers. Conceived on the fundamentals of sustainability and mandatory requirements, Specialised cleaning services is a comprehensive cluster of speciali-sations to provide FOG, drain, sewage, kitchen exhaust, HVAC and Waste Management solutions. Capitalizing on the rising oppor-tunities in the segment is special-ised cleaning service provider Rons Enviro Care. Its staggering market experience approaching 20 years backed with highly skilled professionals with vast experience in the field, Rons Enviro Care has amassed numerous prestigious projects that include government institutions, hotels, and shopping malls, residential and commercial complexes. The organisation’s outstanding performance has made Rons as a proud recipient of Award of Excellence bestowed by Dubai Municipality for 2 consecu-tive years from 2015 – 2016.

The year 2016 was exceptionally significant for Rons in facets of long term business expansion plans and subsequent realization. The acquisition of a service-fo-cused company engaged in Waste Management (Hazardous and Non Hazardous) culminating to

securing high profile projects such as multinational restaurant chains i.e. Tim Hortons and Coldstone Creamery. The company’s reten-tion rate peaking at 98% which include Dubai’s foremost consum-er cooperative Union Cooperative Society and hypermarket for its respective branches spread across the UAE and other prestigious projects, elevated Rons’ pinna-cle of success to unprecedented heights while maintaining the integrity of pre-existing commit-ments to other clients.

The amplification of high value contracts is indicative of a ben-eficial gain of at least 48% – 52% in annual revenue as compared from the preceding year. Part of the landmark operations executed by Rons include services provided for Burj Khalifa, Jumeirah Lake Towers, Jumeirah Beach Resi-

dence, Palm Jumeirah, Dubai Mall and other prominent projects. So what is specialised cleaning? Specialised Cleaning Services is an integration of various services vital to asset management. While each segment of the services are unique in terms of methodology and approach, these services bear affinity in providing solutions specifically to facilities manage-ment. As implied, specialised cleaning services are generally focused on addressing require-ments outside the purview of conventional cleaning wherein legislation, local and international standards serve as acceptance criteria for such activities. In full-ness, specialised cleaning services encompass all grease, sewage and waste management solutions in-cluding sensitive services such as water tank, AC duct and kitchen exhaust cleaning. These services converge on perceptions of hy-giene, health, safety and compli-ance performed independently or in phases.

Talking to FM today about Spe-cialised cleaning service, Joseph John, Managing Director of Rons Enviro Care, says that specialised cleaning is the collective represen-tation of Rons’ service spectrum. “As such, it is essential to classify services viewed for compliance and deemed mandatory. How-ever, in a cost sensitive service environment, asset management is essential thereby establishing Rons’ Specialised Cleaning Ser-vices as an integral segment of the Facilities Management industry.

With experience verging to 20 years in the market backed with a team of professionals having vast experience in the field, Rons Enviro Care have consistently dominated the Facilities Management Specialised Cleaning Support Services and remained a market leader in diverse segment of the FM industry. FM today speaks to Joseph John, Managing Director of Rons Enviro Care, about Specialised services as a vital catalyst of the sector and the wide spectrum of services the company offers.

Joseph JohnManaging Director & Founder,

Rons Enviro Care

JAN-FEB-MAR 2017


18

The guideline set forth for several specific services e.g. Grease Trap Cleaning, Water Tank Cleaning, Kitchen Exhaust System Clean-ing etc. are designed to preserve equipment life as well as promote sustainability. Dubai Municipal-ity’s recommended cleaning frequency of 15 days for Grease Traps has evidently proven effi-cacy eradicating drain blockages, mitigating foul odours, reduce deterioration factors of drain lines and other adverse effect of FOG’s and reducing maintenance costs, inherently increasing revenues,” adds John.

Technology Rons has instrumentally used the most technically advanced equip-ment and methods for its services. However, John explains that the methodologies employed depend on the type of facility classifica-tion and work area. “For instance, Rons generally utilize pick-up mounted vacuum type tanker explicitly designed to provide ser-vices at inaccessible sections of a building such as basements. Fus-ing common sense and technolo-gy, this innovation has augmented efficacy and convenience. The approach for internal cleaning varies and formulated in congru-ence to a Client’s requirement. For establishments where discretion is absolute, the equipment used may vary from portable wetvac to robot tractor cleaner depending on the required activity designed to be inconspicuous” he says. John goes on to add that, Rons has successfully integrated robot-ics in its inspection and cleaning activities which is now an essen-tial part of its services. “The use of robot tractor cameras /cleaners in inspection and actual cleaning activities is a testament to the di-verse application of robotics and automation in the industry. The company is currently set to invest and obtain supplementary state of the art equipment for its scope of services which include railed ‘in-tellibots’ for kitchen duct cleaning and other ventilation ducts. These

enhanced methodologies and approach densely increases ef-ficacy of cleaning activities while mitigating risks dramatically,” he says. The incorporation of tech-nological advancements extends to Rons’ other services as well. The top management of Rons believes that the benefits of the latest advancements in technol-ogy are facets that the company is currently mapping out as a viable development aspect which is a fundamental catalyst towards achieving operational excellence.

Challenges The existence of a myriad of detri-mental factors to every business is apparent. An example of which is the unrestricted rise of overheads and operational costs. However, these constrictions can be eas-ily neutralized by a company’s sound financial status through efficient execution, effective sales generation and payment recover-ies. Looking back in the last few years, John has observed that the supply and demand ratio in the market has drastically changed

over the years. “The number of competitors consistently rises altering the complexion of the industry. This phenomenon neces-sitated reciprocal enhancements in marketing strategies focused on customer retention and strength-ening business relationships. The implementation of online bidding at Client’s end is a cognizable change in the recent years indicat-ing cost consciousness at con-sumer ends seeking transparency in pricing.” He also adds that the challenge of satisfying a vast clientele is chiefly attributed to the limited time allocations in the execution of works.

“Rons employs a precisely specific schedule with due consideration on travel time to and from site, cleaning times and geographical planning. The slightest change in this timetable would result in a chain reaction to the entire programme. This would further require the compartmentalization of services in order to bridge gaps resulting from service deference and delays,” explains John.

Rons has successfully integrated robotics in its inspection and cleaning activities which is now an essential segment of its services

Rons Management and Staff.

JAN-FEB-MAR 2017


19

Rons has recently completed specialised cleaning work at the Burj Khalifa. The task perceivably demanded higher standards of quality and presented unprece-dented challenges. Equipped with the necessary skills and techni-cal experience, the organisation took on the task executing it with utmost precision.

Health and Safety Measures As a health and safety con-scious organization, the welfare of its employees and clients’ constituents are paramount in Rons’ policies. Hence, when it comes to best practices, Rons always adheres to international standards of providing services. Giving reference to recognized international standards, and de-termine the type of waste the op-erations generate. Cleaning and disinfection agents are circum-spectly selected in criterion that deems them as Green, Organic or Natural. “In retrospect, water is one of the primary media uti-lized in the specialised cleaning industry. Rons employs method-ologies that optimize fundamen-tals of service provision entail quality, customer care and safe execution of works. Adherence to client policies is second na-ture to Rons wherein Health and Safety procedures are observed with absolute compliance. Initia-tives are taken to provide Clients with technical information and facility assessments, due date of services and legislative amend-

ments. The management identi-fies the risks and disseminates such life altering information

to concerned personnel. “While compliance is compelled from operatives, the company pro-vides appropriate engineering controls and safety equipment. Discourses are conducted prior to the commencement of works with emphasis on methodolo-gies and contingency measures in the event of incidents.

Trends The UAE more particularly Dubai is considered to have the most diversified economy in the GCC. For the greater part, the thriving services sector has infused signifi-cant revenue gains. According to John, for the past two decades, the facilities management industry has consistently demonstrated

Rons Enviro Care ensures that their services are all eco-friendly in nature, including grease trap cleaning

Joyce JosephDirector of Operations

Rons Enviro Care

Professional Tanks CleaningAC Duct Cleaning Grease Trap Cleaning

RONS - Specialists and Fleet

JAN-FEB-MAR 2017


20

About Rons Enviro CareConceived at the height of Dubai’s development age in 1997, Rons has metamorphosed as a forerunner in the Specialised cleaning industry gaining accreditation from Regulating Authorities such as Dubai Mu-nicipality and Trakhees. Built on the foundations of integrity, reliabili-ty, professionalism and efficiency the organization has positioned itself to seize lionshare of the market with a current clientele exceeding 2400 establishments. After two decades of providing excellent Specialised cleaning and integrated facilities management services in the UAE, Rons remains a dominating entity in the industry. Meeting the endless challenges of evolving Client requirements in line with government directives with its core values, the company has flourished in a com-petitor crammed industry. With a wide spectrum of FM services such as Grease Trap, Kitchen Exhaust System, AC Duct, Tanks Cleaning, High Pressure Drain Line Jetting and other Cleaning Services, Rons has long since catered to various sectors. As new requirements arise, Rons is gearing up to broaden its horizons through enhancements in its scope and clientele with emphasis in exceptional customer ser-vice and operational excellence. While other entrants in the industry endeavour to comply, Rons takes each opportunity to go beyond client expectations.

While an independent entity, Rons Enviro Care L.L.C. is an integral organization in a Group of Companies with conglomerates in various sectors and industries. The company’s associates extend to:

Eat & Treat Catering Services L.L.C.A reputed organization in the Food Supply and Catering Industry un-dertaking Industrial Catering. Its ultramodern Central Kitchen located at Ras Al Khor – Dubai has a production capacity of 8000 meals per day.

Al Safooh Cleaning Services L.L.C.A well-reputed company established 34 years ago specializes in the field of Waste Management and collection, transportation / disposal of “Liquid Hazardous Wastes”.

UNIK Plus Technical Services L.L.C. A professional company focusing on Home Repairs and Building maintenance.

Clear Steam Cleaning Services L.L.C.A company that offers innovative techniques in steam car washing. A groundbreaking and unique concept in the UAE.

Grease Trap Cleaning

Lift Station & Sump Pit Cleaning

Grease Eradication &

Dosing System

A/C Duct Cleaning

Kitchen Duct Cleaning

Water Tank Cleaning

Waste Water Removal

CCTV inspectionof Drain Lines

Sewer Drain Line Jetting

Sewage Tank Cleaning

Hazardous Waste Transportation

Solids

Hazardous Waste Transportation

Liquids

Home Maintenance

Automobile Steam Cleaning with Paint Tec

Swimming Pool Cleaning

Portable Toilet Rentals

trends of an upward trajectory. Dubai Government’s initiatives in the promulgations of policies and guidelines for sustainability and environmental protection have facilitated the continual growth of the specialised clean-ing industry constantly bolster-ing the services sector. With sus-tainable practices being one of the major trends in the market, Rons ensures that their services are all eco-friendly in nature. Their approach towards achiev-ing established environmental objectives necessitates the use of eco-friendly materials, which ultimately the consumption of such resources during our ac-tivities. This involves systematic execution, which eliminates the redundancy of any service seg-ment and conserves resources such as electricity, water, clean-ing and disinfection agents and other related materials. In most circumstances, several of the services we offer include waste disposal wherein guidelines have been established by the lo-cal authorities,” adds John.

Future Several reliable economists and financial analysts dub the UAE as one of the most investable countries in the world. Keeping this in mind, the future certainly looks bright for Rons Enviro Care. The organisation envisions future growth culminating to the establishment of an independent Facilities Management company which involves total market domination, human resources development, broadening of service profiles through strategic acquisition and securing trade lead contracts. “In a short period of time, Rons aims to provide a more extensive range of services such as engineering services, sourcing and supply chain sup-port, waste management. With an expected GDP growth of between 4-5 % for the 2017- 2020 period, we are certainly gearing up to secure a greater part of the future market,” says John.

RONS offers multi-specialty comprehensive services such as:

WITNESS THE MEGA EVENTIN THE CLEANING INDUSTRY

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DUBAI WORLD TRADE CENTRE

Booking and sponsorship opportunities, Contact:Sunu.S.Nair, Mob: +971 55 8232 157, Email: [email protected]

Taher Patrawala, Mob: +971 55 1091 443, Email: [email protected] www.mectw.com

JAN-FEB-MAR 2017

PEOPLE TODAYBLOGGING POINT

22

The cries of “Happy 2017” continue to reverberate as we start planning our course for

the new year. Within the industry however, the dominant feeling seems to be “Careful in 2017”.This sense of caution is pervasive in our region which is still treading the uncertain socio-economic landscape quite gingerly.

The global economy remainsmostly stagnant with a few bright spots of development.The FM industry, hearteningly, seems to be one of these exceptions. Industry analysis reports suggest that FM will continue to enjoy a period of robust growth, particularly in the Middle East and Asian markets (According to an IFMA study, the size of the global FM industry is currently $1.2 Trillion).

The critical need of the hour for our industry, is to tap into the potential of this opportunity while reinforcing our capabilities in the face of lower margins due to current economic situation as well outpacing strong regional competition. To cope with the challenge of assuring growth in the current scenario, innovation, strategy and lean operational footprint are crucial. I can think of six interlinked factors that can help us thrivein these testing times. In my opinion, these pillars of “out of the box” thinking will be essential as we devise innovative strategies to succeed in the new year.

Lean Service Organization: The eternal challenge in our industry is the increasing demand from clients

to reduce the costs of our services, while maintaining high levels of service standards. The key to overcome this is to expertly manage client expectationsby creating alean and tactical service oriented organization. Clientsshould be providedimproved value through lean and efficient service organizations by passing on the benefits ofstandardized processes andskilled resources.

Value Engineering: Value Engineering is a novel and widely adopted strategy in achieving costs rationalization. Companies are increasingly focusing on reduced costs in energy, occupancy, logistics and supply chain management. IFM plays a significant role in managing these expectations and helps to reduce overhead costs by leveraging efficient methodologies.

Technology Innovation: Our industry needs to invest in Innovative technologies and systems. We believe that in times of austerity, technology will be a key driver to keep us ahead of competition whilst also sustaining our bottom lines. To implement this, we must maintain robust cash flows which requires dedicated and smart capital investment. Striking the perfect balance between costs andinvestments, to achieve critical massis crucial for sustained organizational growth.

Training & Development: Paucity of skilled resources is another key challenge that our industry must deal with. There is an imminent need to align

loftyproductivity goals with growing clients’ demands to raise the services quality bar. Rapid changes in building technologies, new compliance standards and requisite certifications are some of the other factors that influence the demand for continuous education and training initiatives.

Compliance: Our services portfolios must meet global standards of compliance and newly introduced regulations. We must emphasize the implementation of requisite regulations and standards by enforcing heightened measures and informing clients about the implications of the latest regulations and compliance and generate demand for the same.

Sustainability: Sustainability must evolve beyondcorporate social responsibility or meetingclient requirements. Suitability initiatives such as energy savings, waste recycling and green consumables can realize bonus financial gains that can help in mitigating risks due to the low margins prevailing in our industry.

(The blog is written by Tariq Chauhan, Group Chief Executive Officer, EFS Facilities Services. Find the online version in www.fm-today.com)

The Six Steps for Success

Tariq ChauhanGroup Chief Executive Officer, EFS Facilities

Services

Everything negative - pressure, challenges - is an opportunity for me to rise -Kobe Bryant

JAN-FEB-MAR 2017

SHOW PREVIEWMEFMA CONFEX

23

In its 6th year, the MEFMA Con-fex is back with a bang in Dubai after two years! The 3-day Con-

fex will showcase the latest prod-ucts, and services in the industry, interactive workshops along with experts sharing their best practices at the conference. Alaa AlBoali, Act-ing Director, Middle East Facility Management Association speaks to FM today about the show that will be held on March 12, 13 and 14, 2017 at The Address Hotel, Dubai Marina… Tell us about MEFMA Confex 2017?The MEFMA Confex, now in its 6th year, has been the fundamental source for the FM industry in un-derstanding the concerns faced by our industry and provides a plat-form for our members, alongside other stakeholders, to share their opinions on the industry, while also presenting our own insights on everything from sustainability to the effects of digital transformation.

This year’s edition will look in depth into ‘the multi facets of FM and the people who connect it’. The conference will also include a small exhibition showcasing the latest products and services in the market, and workshops to educate and share the best practice in FM.

The Confex is back in Dubai after 2 years, what are some of the changes (if any) in this edition and how has the Confex grown since its inception?This year’s edition will span over

three days with the first day dedi-cated to two workshops, ‘Success-ful implementation of stakeholder management in FM’, and ‘Career development- surviving and thriv-ing in the FM world’. The following two days will witness the confer-ence on which panels and keynotes will address the key themes and issues affecting the FM industry.

Running concurrently throughout the three days will be the exhibition whereby FM stakeholders will have a chance to showcase their latest solutions and services.

What are some of the highlights of the Confex this year?This year we will be welcoming participants and speakers from a number of high profile entities such as EMAAR, Meraas, Initial Saudi, Royal Commission of Jubail and Yanbu, CREDO and many more.

Speakers and panelists will discuss the following topics over the course of the two day Confex:• Stakeholder management in

FM• Innovation & Technology in

FM• Creating synergy through

TFM• Leadership in FM• FM with the Owners Associa-

tion Industry

Their underlining theme will be centered around people within the FM industry and their career and education.

Who are some of the key speak-ers at the Coference?We are very pleased to welcome Duncan Wadelle, Chairman of Global FM as well as Stan Mitch-ell, Founder of Global FM to the Confex.

We will also hear from Abdulla Al Wahedi from Emaar; Sultan Al Khuraissi from the Royal Com-mission of Jubail and Yanbu; Mohd Bundakji from Initial Saudi; Alistair Stranack from CREDO; Michael Dalton from Meraas Holdings.

What are your expectations from this edition to the last one?Following our two-year hiatus, we have returned with further backing and partnerships in place with Dubai Chamber of Commerce and DTCM which will boost our efforts moving into the future. With that said, we look forward to welcom-ing our members as well as the wider FM community to the Confex.

A SHOW FOR THE FM COMMUNITY!

Alaa AlBoaliActing Director, Middle East Facility

Management Association

JAN-FEB-MAR 2017

PEOPLE TODAYFACE-TO-FACE

24

‘Hard work and perseverance does not fail anybody’

What was your first job like?Way back in 1985, I completed my graduation and was still exploring where my life would take me. To keep myself busy and start earning and contributing, I started working in a travel agency. From the outside one would think that travel related services would be great as you plan holiday itineraries to exotic locations, look for the best options to stay in glamorous hotels, fly from world capitals to another etc. The reality was far from it. Going through the drill of checking route codes, confirming ticketing instructions, struggling to get the cheapest fare and getting shouted at because a certain flight was not available, was mind numbing. In those days there was no internet. So you had to go through IATA directo-ries to find the right coding to cre-ate the proper tickets. That required sustained level of focus to get all the details right and ability to connect the various dots. However, I did get to learn a lot from it.

Who was your mentor while grow-ing up?There have been many great managers and peers who have helped shape that way I think and work. I was fortunate that at almost every stage of my career, I had a great manager or a co-worker who forced me to think outside my comfort zone. However during my formative years in school and college, an uncle of mine, Mr. Shyam Parwani was a great mentor. He used to teach marketing at UC Berkeley and he gave me exposure to a broader view of the world. He is the one who encour-aged and motivated me to read books

covering a wide range of topics and introduced me to “In Search of Excel-lence”. To discover the secrets of the art of management, the authors, Peters and Waterman, studied more than 43 successful American companies. The companies specialised in a number of areas: consumer goods, high technolo-gy, and services. What they discovered was that regardless of how different each company was, they shared eight basic principles of management that anyone can use on their way to suc-cess. That had a lasting impact on me.

What triggered your interest in the FM industry?Many in the industry, including myself, are accidental Facilities Man-agers. Imagine 20 years ago when FM was still in its infancy stage or not even known as a vocation. That is the time when I was approached by CBRE to join their team in India. Their philosophy was that they want to manage buildings and spaces like one manages five-star hotels. A lot of work gets done in the back-of-the-house while the guest experience is non-intrusive services. That excited me and here I am.

What has been the highlight of your career so far?Though each of my experience has been extremely rewarding, my most memorable one was my contribution in setting up Sodexo’s FM services in India. Taking it from 65 staff to over 6000 over a span of 3 years while I was there was truly satisfying. Most recently I was involved in the mobi-lization of services across 7 countries within the MENA region for one of

Having started his career in the travel industry, Sanjay Bhatia, General Manager, Concordia, says his entry into the FM industry was ‘accidental’. However, in all these years, he has more than proved his mettle in the industry. Megha S Anthony talks to Sanjay Bhatia about his journey and his vision for the company…

Sanjay Bhatia

JAN-FEB-MAR 2017

PEOPLE TODAYFACE-TO-FACE

25

the largest IT companies and another mobilization last year for multiple services across 19 sites with the UAE felt great.

What has been the most challeng-ing aspect of your career and how have you overcome it? FM is a people business. From staff, clients, vendors, authorities to various other stakeholders. Manag-ing people from such diverse back-grounds is the greatest challenge. Getting them all to understand the main objectives while each of them having different needs and wanting different outcomes can be daunting and getting them to work together to achieve common goals is a wonderful challenge. My experience working and managing in various markets and cultural environments have cer-tainly helped me reach where I am.

If you weren't working in this field where would you be?If I was not in FM, I would certainly be in some kind of service field – maybe hospitality or airlines where you have to connect various dots to reach a com-plete picture.

Do you get enough me time?Time is a very valuable asset. Manag-ing time in such a dynamic and the ever demanding environment is cer-tainly a challenge which we all strive for. There are good days and then there are bad days. The trick is to try and balance it as much as you can.

Your advice to youngsters in this line of work?Hard work and perseverance does not fail anybody. You have to pay your dues before getting any oppor-tunities that could put you on a path of growth. I do have a favorite adage that I try to live by – If you don’t like something, change it. If you can’t change it then change the way you think about it.

What is your vision for Concordia?To be the leading integrated facilities management service provider within the UAE by using its portfolio of ser-vices to differentiate itself from others while managing communities and other developments and by making a difference with a sense of warmth, friendliness, individual pride, and Company values.

FM today is a premier publication that serves as a voice to the facility management

industry in the Middle East region. With a keen eye on the market, we devote

ourselves to disseminating information and knowledge about the sector by opening

up discussions and roundtables on relevant FM issues in various fields, throwing

light on cutting-edge technology and best practices adopted worldwide and

establishing a strong with FM professionals.

Sunu.S.Nair E: [email protected], M: +971 55 8232 157FOR ADVERTISING ENQUIRIES:

FOR EDITORIAL ENQUIRIES: Megha S Anthony E: [email protected], M: +971 552662 102

JAN-FEB-MAR 2017

PEOPLE TODAYTALKING POINT

26

Much commentary sup-ported by case studies exists for ‘Outsourc-

ing’ within the FM Market, but I would challenge that the subject of outsourcing is so wide and varied, classifying it under one title does a disservice to the options available.

Outsourcing is a journey that the FM industry as a whole is taking, not only in the Middle East but also internationally: this journey includes both clients and service providers.

Often conversations start with the benefits of different contract-ing models and need for out-sourcing in general. All organi-sations that require or provide Integrated Facilities Manage-ment require a level of outsourc-ing; if nothing else but to pro-vide specialist systems support or to comply with the local legal and licencing obligations.

This journey starts with the customer, the first stage of this journey is ‘Tactical Outsourc-

ing’, traditionally known as an insourced model but even when a large percentage of services are delivered in house the need for specialist service contracts still exists. The traditional route takes us through ‘Labour Outsourcing’ where all manage-ment is retained in the client’s organisations and labour suppli-ers are used to fulfil the require-ments largely on an input-based contract. The next step would be ‘Single Service Outsourcing’ whereby clients have specific requirements and outsource each service line to varied suppliers with contracts starting to become more output based. Then there is ‘Service Outsourcing’ whereby the FM provision is outsourced by the client to a single organisa-tion, largely driven by output-based requirements.

However, the next tier in the provision of FM Services is often overlooked, being the first tier contractor. Are they a managing agent type organisation that they themselves outsource the service via one of the models above, or

OUTSOURCING WITHIN FM

By Alex Davies

Alex DaviesManaging Director of Emrill Services LLC

JAN-FEB-MAR 2017

PEOPLE TODAYTALKING POINT

27

are they an Integrated Facilities Management Company that offers all but the most specialist of services in-house? Or do they operate a hybrid business model whereby some services are in-house while others are subcon-tracted out, so this continues throughout the supply chain?

The choice of these models by the customer on the level of out-sourcing is further compounded by their selection of service provider and the type of model deployed. For each organisa-tion’s needs, sector, goals and strategic intent, the various busi-ness models have differing suit-ability. The evidence is such that increased levels of outsourcing can drive cost benefits to a busi-ness while providing strategic advantage, allowing businesses to focus on their core business. The benefits of not being dis-tracted by their contextual needs for FM services are clear.

As an outsourcing market, the various regions in the Middle East are at differing stages of

development, with some organi-sations taking initial tentative steps on the outsourcing journey while others are striding forward with great ambition. Having said this, the fact remains that outsourcing levels within the FM sector will increase into the fu-ture leading to a growing market and requirement for competent service providers.

The future remains one of excit-ing possibilities. As a provider of Integrated Facilities Manage-ment Services, Emrill works with a range of customers delivering ‘Single Service Outsourced’ contracts through to ‘Service Outsourcing’, and many hybrids in between. To truly drive an integrated approach to delivery, Emrill endeavours to“insource” as many services as possible in order to deliver a cohesive, qual-ity service to the end user, while ensuring that the Emrill Centre’s of Excellence delivers stafftrain-ing and subject matter expertise in each of the services offered. But suffice it to say, Emrills’ jour-ney does not stop there.

To achieve full scale outsourcing, I firmly believe that formal part-nerships are required. For exam-ple, two organisations working as one for a common set of goals, where KPI’s are lean and focused on what really matters, and always centred on the stra-tegic objectives of the client. To achieve and maintain these types of partnerships, maturity and trust from both parties involved is required. ‘Partnership Out-sourcing’ is a set of behaviours more so than a written agree-ment, benefiting all parties and with objectives clearly aligned on the end game of the delight-ing the customer and end-users. The seeds of such partnerships have definitely been sown in the Middle East region but all industry stakeholders must fo-cus on the advancement of these models and partnership options to fully unlock the full benefits possible from the outsourcing journey. (The author, Alex Davies is the Managing Director of Emrill Services LLC)

FM SOLUTIONSOPINION

28

STAYING SAFE IN SMARTER CITIES

As we move further into 2017, the services, devices and components used within our buildings are becoming increasingly intelligent. From coffee machines to control

panels, products in a variety of industries are continually being developed to be more connected, efficient and responsive.

The widespread adoption of these ‘smarter’ products has had a significant impact on the way towns and cities are planned, de-veloped and maintained, resulting in the creation of so-called ‘smart cities’ around the world.

These technologically advanced urban areas – such as The Lusail City, a smart development in Qatar – are built with occupant health and wellbeing in mind. Lusail for example,

The development of smart technology is an exciting area in modern urban planning with many countries across the Middle East incorporating intelligent technology into cities and infrastructure. Here, Hochiki Middle East’s Assistant Managing Director, Robert Head, discusses the changing role of life safety systems within the global smart cities movement.

Robert HeadAssistant Managing Director,

Hochiki Middle East

FM SOLUTIONSOPINION

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comprises man-made islands, as well as commercial and residen-tial zones, and has a central com-mand and control centre (CCC) catering to a population of up to 450,000 people.

Lusail’s CCC helps manage the city’s traffic as well as municipal systems like water, waste and telecommunication. It also pro-vides a centralised monitoring system for law and order, ensur-ing emergency services can be deployed quickly in the event of an incident to keep residents as safe as possible.

An unstoppable movementAs the prominence of smart cities in the Middle East becomes more apparent, many are asking about the future of the life safety indus-try and whether the sector is to able respond to a rising demand for more intelligent services.

A recent survey of life safety professionals from across EMEA and India, carried out by Hochiki Europe, suggests that there is a lack of understanding as to what a smart city is and its potential impact on urban planning and development. The report, which predominantly surveyed security installers, found that more than half (57 per cent) of respondents had not even come across the

term “smart city”, and only a third (33 per cent) could accu-rately define it.

However, following an explana-tion of the concept, participants revealed they were confident about the future of the industry, with only 14 per cent express-ing concern about their ability to adapt.

Keeping things centralised In terms of the current state of life safety technology in urban areas, it seems that manufac-turers are keeping ahead of the trend. A key characteristic of smart cities is the control of systems and services from a single location. The advanced life safety systems we have in to-day’s marketplace already allow all of the fire safety and emer-gency lighting equipment in a building to be managed from a single control panel.

As a result, duty holders can monitor the performance and status of their entire life safety network from a single location, which can lead to significant improvements in operational ef-ficiency and productivity. Safety during an emergency can also be boosted using today’s smart life safety technology. For exam-ple, smart linear heat detection

products are capable of pinpoint-ing the location of an incident. This data, when combined with targeted fire suppression systems like sprinklers, can help stop a fire in its tracks as well as prevent unnecessary water damage in a building.

It goes without saying that allow-ing emergency services access to the information provided by smart life safety systems can also result in a reduced response time and a decreased likelihood of injury or loss of life during an incident.

2017 and beyond Smart cities present an exciting opportunity to improve the stand-ard of living in major cities across the globe. With more than two thirds of the world’s population expected to live in urban areas by 2050, everyone involved in city development needs to ensure they are up to speed with the latest smart processes and trends taking place within our cities.

By increasing their own aware-ness of smart technology and its wider role in urban areas, those in the life safety industry can futureproof their businesses and take advantage of the latest innovations that the market has to offer.

JAN-FEB-MAR 2017

SPECIALISED SERVICESLANDSCAPING

30

SUSTAINABLE TRENDS

With an abundance of open spaces, the UAE presents a wealth of opportunity for landscape professionals throughout the

country. Landscaping emphasises and complements the grandeur of a building or green space. When well planned, designed and executed, landscaping translates into a long term value added investment. A successful landscaping project is harmoniously balanced with the surrounding elements, increasing in value and improving over time. It sets the tone and helps creates that all important first impression. The climate in the UAE doesn’t make things easy but with considered planting plans and a thorough understanding of the local demands on resources, landscape architects are able to fine tune modern architecture with a local natural flavour.

Best Practices The main motive behind landscaping itself is to ben-efit the environment. The utilisation of plants helps decrease pollution and dust and enhances the qual-ity of life of its users by creating a visually stimulat-ing and pleasant environment. Landscape design may address environmental concerns by integrating sustainable development at different stages, resulting in a cost-effective solution for both client and builder.

Sustainable development affects the environment, the use of human resources, and feasible economic savings. Practices in landscape developments that achieve an acceptable level of sustainability are based on many decisions, from sourcing, selection

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and supply of plants and materials, to irrigation techniques, to management and maintenance of completed landscapes, says Nev Connell, Principal, UAE Practice Lead, Landscape Architecture from AECOM Design + Planning. “The obligation of sus-tainability is a fact of life in our global environment. Authorities are increasingly embracing strategies and policies designed to maximise the sustainable nature of development in the region’s evolving ur-ban communities,” adds Connell.

In a desert environment—especially one which uses desalinated water—conserving water is the overriding consideration for sustainable landscap-ing. Which is why, Keith Culhane, Landscape Manager, Khidmah, says that sustainability in landscaping starts with plant selection. “Based on

the site location and soil (coastal, inland, sabkha, etc.) sun orientation, and other conditions a sustain-able design uses those plants which need the least amount of water to achieve the desired effect and utility,” he adds.

One of the Best Practices often used in landscap-ing is Xeriscaping. It is a type of landscaping that utilizes low-water-use plants. Says Culhane, “These designs incorporate as many of the seven principles of Xeriscaping as possible, including soil improve-ment/use of mulch, type of irrigation, plant selec-tion, limiting or eliminating turf areas, and proper maintenance. The use of Xeriscaping principles will help lower water use, while increasing sustainability and lowering water costs as well.”

When it comes to one’s personal space, Culhane suggests to search the nursery for low water use plants and group them in the garden according to water use. He insists that one must conduct re-search on the cultural aspect of the plant you are choosing and to use native plants whenever possi-ble. “Avoid using hedges or other design elements that increase the amount of green waste; recycle the green waste that you do produce by mulching it at home or separating it so it can be sent to a green waste recycler,” he adds.

Benjamin Heydon, Landscape Consultant, Munici-pal Infrastructure & Assets Section, explains that where possible designers aim to balance project out-comes of aesthetic, cost and time. “More recently the requirement for landscape and public realm to be-come more sustainable has become a topic of discus-sion with industry professionals and asset owner/operators. Sustainability is now being considered throughout the whole lifecycle of a project where each phase from design and construction through to the operation and maintenance of landscape assets,” he adds. The realm of sustainability in Abu Dhabi has been categorized within the vision of Estidama, a framework that identifies sustainability with a four angled approach; environmental, economic, social and cultural. “By considering all aspects of the seven categories one can start to understand the require-ments of what is considered sustainable and relevant to the Abu Dhabi climate,” says Heydon.

TerraVerde has successfully built a region-wide recognition for creating exceptional award winning landscapes, garden and interior designs based on a philosophy of enhancing the environment and sustainability. They approach the idea of sustainabil-ity in three stages. Starting with the design process; where they specify robustly, long lasting materials to the landscape design as well as ensuring that practi-cally, the layout and systems proposed work effec-tively. “We then focus our interests on the execution

The main motive behind landscaping itself is to benefit the environment. Landscape designs may address environmental concerns by integrating sustainable development

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32

of the project. If project management is coordinated, organised and working in compliance with our own high stand-ards, then the timescale and resources planned for the project will be accurate. This results in no excessive use of trans-portation or on-site construction,” says Nehme Moujaess, Managing Director, TerraVerde. Beyond project completion, the most significant factor in achieving good sustainability with landscape design is the forthcoming maintenance required to preserve the project’s condition. “Each stage of TerraVerde’s sustainable practice consecutively links together; if the design and execution stages have been followed accordingly then the quality of the land-scape can be successfully maintained and, therefore, sustainability is accomplished,” adds Moujaess.

New Technology and Products Landscaping is a constantly evolving market. Keeping up to date with recent technological and equipment innova-tions provides the builder with the proper tools required to improve on delays, costs, environmental impact, and to evaluate the investment return on equipment costs. An interesting product in the market is Zeoplant. This is a water retaining soil amendment which is completely natural and treated with organic components. It’s a “desert proofed” substance and has a 420% water holding capacity.

This ultimately means that as a mini-mum, 50% less water and fertilizer is required, saving money, time, resources, and energy, overall increasing sustain-ability. Ralf Stahl, Managing Partner, Zeoplant, says that most people connect the sustainability aspect to a differ-ent plant selection by using more local plants. “But it’s also about using locally produced compost, recycled materials for hardscaping or advanced, modern

irrigation systems with central control units and moisture sensors. Peat moss is disappearing more and more from the soil specifications of landscape architects and is replaced successfully by mineral based products with a far higher life span,” he adds.

BIM is also being adapted to landscap-ing and Connell states that BIM has the potential to be as revolutionary in the design industry as switching from Rotring pens and trace paper to com-puter aided design/ drafting, as most businesses did more than two decades ago. “Clever technologies enable more efficient and accurate delivery of com-plex projects, especially when multiple design disciplines are involved. The use of BIM is not suitable for all landscape design projects, but when applied has the benefit of providing consultants, contractors and clients with a greater level of accuracy in all aspects of de-sign, construction, and financial surety,” he adds.

Challenges The UAE’s arid environment and sub-tropical climate provide some of the most extreme conditions in which to cre-ate urban landscape developments. The constraints of water budgets, of soils low

There has been a concentrated shift towards developing and implementing native species of plants within landscapes.

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in organic qualities, and of punishing high temperatures during summer are some of the major physical challenges faced in landscaping. Connell points out that the mere perception of life in the desert can also be challenging. “Many clients and end users of urban develop-ments desire landscapes which convey a character reminiscent of lush tropical and ornamental sanctuaries. For the de-signer, this tests many of the criteria for sustainability. The challenge is creating landscapes that meet clients’ aspirations

as well as environmental influences,” he says. Moujaess also agrees that the biggest challenge faced as landscape contractors are dealing with the harsh weather conditions.

“Agriculturally it is imperative to use trees, shrubs and plantation that can withstand this type of environment. We rarely use seasonal plantation unless it is requested by the client and even if we do, it will be located in an area where they are easily interchangeable. The sand and dust in the atmosphere mean that materials are more prone to weather-ing, again highlighting the importance of specifying strong resilient products,” adds Moujaess.

Culhane states that one of the key chal-lenges is educating the public about the need for water conservation in landscap-ing. The Environmental Agency of Abu

Dhabi says that approximately 30% of the water used in the UAE is consumed in homes, businesses, and urban land-scaping. One of the major environmental problems of the over-consumption of water is the discharge of the saline waste into the ocean—this is making the ocean water progressively saltier.

“In addition, the over-consumption of water will continue to drive up water costs as new desalinization plants are built to meet increased demand. New projects and those being replanted must be designed in such a way that they miti-gate water consumption by using low-water-use plants, using reclaimed water and subterranean drip irrigation wher-ever possible, utilizing designs that mini-mize Euro-centric turf and hedges, and maximizing the use of natives to achieve the desired effect,” adds Culhane. Another challenge most face is with clients appointing landscape contractors with the lowest bid. “The cost factor is still dominantly influencing projects and project execution. Unfortunately, deci-sion making is still too much focussed on Capex and the often wrongly interpreted value engineering aspect. Most clients prefer to cut budgets and save money during project execution and tend to ignore future O&M cost which is later a manifold higher than using proper prod-ucts from the beginning. If one has the option of spending some extra money now, but saving this extra within a year and gain the coming years, you should normally expect a clear decision; mostly we can observe unreasonable decisions which are far from the sustainability idea,” adds Stahl.

Trends Heydon observes that in the last five years there has been a concerted shift to-wards developing and implementing na-tive species of plants within landscapes. “There have been many pilot projects which have tested the management re-sponse and social response to these pilot projects with positive results. As the idea of using native planting becomes a more commonplace we are starting to see more nurseries increasing native plant-ing stocks and varieties. There has also been a shift towards procuring locally manufactured materials, as the UAE

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A new irrigation system installed in Abu Dhabi farms has started to save about 46 per cent wa-ter. The initiative is relevant because agriculture and related sectors consume about 72 per cent of the total water consumption in the emirate. Groundwater accounts for 94 per cent water consumption in the agriculture sector in the emirate. But the current usage of groundwater reservoirs is about 15 times more than the natu-ral recharge rates, according to the Environment Agency-Abu Dhabi.

The irrigation systems used by farmers and practices followed by workers were causing overwatering, according to the Abu Dhabi Farmers Service Centre (ADFSC), an Abu Dhabi Government organisation. To reverse the trend, the centre started introducing new irrigation systems and providing training to farm workers.

The new irrigation systems, namely, “inline pressure compensating dripline” and “adjust-able online drip system”, installed at two dem-onstration farms in the Western Region have started saving 46 per cent water.These systems continuously adjust to varying water pressure, ensuring a constant flow rate. The results at feed grass demonstration farms in Madinat Zayed since early this year also showed that the same yield was gained with less water, an official spokesman was quoted in a leading daily.The centre has distributed efficient irrigation systems to over 90 per cent of farms in the

Western Region in the emirate and trained more than 6,000 workers in water-saving techniques. The workers were given reference cards that indicate watering times for date palms based on seasonal requirements. “In some circumstances there have been cases of farm workers overwa-tering date palm trees 20 times more than the recommended amount. ADFSC is distributing a number of posters in Arabic and Urdu to farm workers and separate posters to farm owners that outline steps to avoid overwatering,” the spokesman said.

The centre has been supplying efficient irriga-tion systems to date palm farm owners also as part of the Efficient Irrigation Fund that was established in 2010. More than 6,550 farms in the Western Region have received new water-saving irrigation systems.

“ADFSC has set a goal to reach a 40 per cent re-duction in agricultural water usage. We are cur-rently offering advice and technical assistance to reach this goal,” Chris Hirst, Chief Executive Officer, ADFSC, said. However, witnessing the performance first-hand is the most important way to effect long-term change and ensure that water-saving techniques are adopted, he said. The training sessions ensure that the materials supplied by ADFSC are installed and operated correctly and workers are not overwatering the crops. “By educating farm workers on the disadvantages of overwatering, stopping leaks and modernising equipment, we aim to reduce agricultural water usage,” Hirst said.

Abu Dhabi’s new irrigation system

46% 72% 94% 90%

water saved by new irrigation system

Water consumed by agriculture and related sectors in Abu Dhabi

water used in agriculture is groundwater

farms received efficient irrigation systems

industry becomes more mature, manufacturers are becoming spe-cialised and producing landscape products which are of the same quality and cost competitive, this is especially notable through landscape furniture items, such as bench seating, litter bins, planters and the like,” he observes.

Technology has changed the landscaping industry as well. People are able to use smart-phones with applications that allow them to monitor precipita-tion rate, send a receive infor-mation to other smart devices in their home or office. Connell says that while there are many

criteria used in creating impres-sionable landscapes, the most important factors are that the design is appropriate and that it creates solutions for the project; is cultural, environmentally and socially responsible; and that cli-ents and endusers are delighted with the result.

JAN-FEB-MAR 2017

FM ENVIRONMENTADVANCED ENERGY

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THE ENERGY THAT WE DON’T USE!

With the ongoing fast-paced development of the region, the demand for energy contin-ues to grow at a rapid rate, highlighting the

ongoing need for more dynamic energy management strategies. To meet the changing dynamics of how we consume energy, there must be a transition towards sustainability which combines smartness, flexibility and environmental performance, while engaging with the end-users. This shift has led to larger quanti-ties of renewable energy technologies, such as solar cells and wind power, being deployed globally to try and address the need to reduce our demand on fossil-dominated energy supplies. Solar and wind energy are becoming more accessible by the day, as techno-logical advances reduce their lifecycle environmental impact and operation costs. Yet, these renewable energy sources get their full power when they are leveraged by a highly advanced and sustainable fuel: building energy efficiency.

The key approach when talking about sustainable energy consumption is first reduce then replace. The most sustainable energy is the energy we do not use: it does not pollute or consume finite resources, there are no CO2 emissions. However, achieving and sustaining significant energy savings over the long term requires an advanced and innovative approach, involving technology, financial models, and end-user engagement. Typically, Energy Performance Con-tracts (EPC) deliver substantial results, provided that they are properly implemented. Since the principle of these contracts is that the necessary investment is paid through the savings, it is important that they are based on an accurate audit of the building, so the right energy conservation measures (ECMs) can be properly identified, and a robust financial model can be built. The second step is the proper implementa-tion of the ECMs, through supervision of the works

By Francisco Silverio Marques

THE MOST TECHNOLOGICALLY ADVANCED ENERGY?

Francisco Silverio Marques Director Business Development & Marketing, Enova

JAN-FEB-MAR 2017

FM ENVIRONMENTADVANCED ENERGY

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and performance-based commissioning. The third step is then to operate and maintain the equipment over the long term, and closely monitor the energy consumption, so as to be able to quickly react to any changes, immediately bringing the consumption back on track if and when a drift is detected.

ECMs can be of a very wide range of categories, from light replacement to network balancing, from façade insulation to chiller replacement to name but a few. Some have immediate pay-back some are only viable on the longer term. However, at each of the three steps of the project, audit, implementation, and operation/monitoring, innovative technologies allow Energy Services Companies (ESCOs) to more accurately identify, select, implement, maintain and monitor the ECMs. Namely, easier access to sensors, communicating meters, and development of data science have significantly reduced the uncertainty of energy performance projects, allowing bolder busi-ness models, and therefore providing higher savings. Sustainable energy savings are therefore an advanced renewable energy.

This is a fact that has been clearly recognized and is demonstrated through the Dubai Supreme Council of Energy’s ambitious target to significantly reduce energy and water consumption by 30% by 2030. The UAE now has more EPC in place than ever before, but whilst there has been significant progress made by the industry to date, there is more to be done across the wider region if we are to deliver against both global and local energy efficiency targets. Enova has successfully implemented EPCs for a wide range of clients across multiple sectors, and we now man-age more than 6,000 data points providing real-time energy and water data to our Energy Saving Center.

We are also presently completing, with Etihad ESCO, the implementation of the largest energy retrofit pro-ject in the Middle East, which will bring 30% guaran-teed energy savings for JAFZA labor accommodation over the next 6 years - this translates to 132mAED in guaranteed savings across the 157 buildings for 42,000 end users.

With global investment in the energy efficiency of buildings expected to grow by over a third in the next three years to approximately $125billion, energy per-formance programmes are no longer ‘a nice to have’ and are becoming an integral part of business strate-gies for companies in the UAE and wider region. This transition shows the power of energy savings as advanced and sustainable energy.

(The author, Francisco Silverio Marques is the Director Business Devel-opment & Marketing, Enova by Veolia, Leader in energy and multi-technical services)

The key approach when talking about sustainable energy consumption is first reduce then replace.

JAN-FEB-MAR 2017

FM ENVIRONMENTHIGH-RISE SOLUTIONS

38

THETALL

ORDER

FM companies dealing with high-rise buildings are constantly applying new innovative methodologies and solutions to ensure that their facilities are as clean on the outside as they are on the inside

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The Middle East’s penchant for scraping the sky is well known. The UAE is currently home to the world’s tallest manmade structure in the form of Emaar’s Burj Khalifa.

The developer also announced their plans to break its own record with a $1bn tower for Dubai Creek Harbour – a structure that will be taller than its counterpart.

Saudi Arabia, meanwhile, is looking to one-up its neighbour with the construction of Kingdom Holding Company’s (KHC) Jed-dah Tower. The height of the structure, which was known until recently as Kingdom Tower, is set to top 1 km.

Even when it comes to Gulf-located developments that aren’t likely to grace the pages of Guinness World Records anytime soon, loftiness is still prevalent. To provide context, according to data released by the Council on Tall Buildings and Urban Habi-tat (CTBUH), 106 structures with heights of 200m or above were completed globally in 2015.

However, last year UAE, which usually leads the region in super-tall buildings, there were only two skyscrapers handed over, compared with four in Qatar.

The 2016 Year in Review report by Chicago-based CTBUH high-lighted the 235 metre-high Regent Emirates Pearl in Abu Dhabi as the tallest building in the Middle East to be completed last year, but it ranked only joint 27th worldwide. The 212 metre-high

The 118 Tower in Dubai was the only other 200 metres-plus building finished in the UAE.

With this in mind, FM companies dealing with high-rise buildings are constantly applying new innovative methodologies and solutions to ensure that their facilities are as clean on the outside as they are on the inside. FM today speaks to experts, who give insights into the equipment market and the latest solutions that are being applied to high-rise buildings.

With over 20 years of experience operat-ing in the UAE, Megarme was founded as a professional inspection, repair, and maintenance (IRM) provider. Though the bulk of its work is focused within the con-struction and petrochemical sectors, the company also supplies support services to a number of the region’s FM providers. Daniel Gill, Head of Business Develop-ment and Marketing, Megarme, observes that the High Rise Cleaning and Equip-ment Market has advanced over the last few years. “Construction of complex high rise structures requires advanced clean-ing and access techniques. The equipment currently used by Megarme are sup-plied by industry leading manufacturers who continually advance the design and functionality of their products to improve efficiency and safety. The market also required to provide innovative hybrid ac-cess solutions to increase the efficiency of productivity,” adds Gill.

In March 2015, DTZ was awarded the commission to provide ‘full service’ FM consultancy for the Kingdom Tower. And over the last few years, Michael Moore, Operations Director- KSA, DTZ, has witnessed a noticeable move to rope ac-cess as opposed to Building Maintenance Unit (BMU) style cleaning techniques in the Kingdom. “This in itself is quite interesting as rope access is becoming the ‘method of choice’ for both existing and in some instances new projects. Although I wouldn’t like to do the job myself, I can see there are a number of potential advantages to using this cleaning meth-odology. Particularly in the relatively new FM market of Saudi Arabia, it takes time for new concepts to be accepted so I guess it will be some time before we see a drone or robotic cleaning over here,” says Moore.

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Trends and InnovationGiven the fact that the market is evolving there is no doubt that there many new trends and in-novations entering the high-rise industry. Nanotechnology is one of the biggest changes that have taken place in respect to innova-tion in this sector, especially with the self-cleaning glass, paints that reduce heat and chemicals that can increase the lifespan of vari-ous surfaces. However, experts believe that these are in the early stages of development but over time will become a major source of building fabric protection. Hav-ing received an innovation award for the self-cleaning glass, Moore explains that it has been extreme-ly effective on super high-rise buildings as well. “This innova-tion coupled with the harvest-ing of AC condensation would effectively allow the building to ‘wash its own face’ on a daily basis. This would not only save the developer hundreds of mil-lions of Riyals across the whole life of the building, more impor-tantly, it would achieve a signifi-cant reduction in the exposure of the workforce and public to the risks associated with working at heights,” adds Moore.

New smart technology allows monitoring of user movement, light levels, air quality, etc. pro-viding data that allows optimal working environment without energy wastage. David Pine-Cof-fin, National Director – Property & Asset Management, JLL, says that developers, occupiers, and managers try out new technolo-gies and start to understand how to use the resultant data so that buildings and occupants can intelligently interact with each other. Coffin points out another innovation that has helped in the efficiency of the service – Smart Watch Technology. “This is capa-ble of feeding data directly into company’s pay roll information bypassing the need to fill time sheets etc. Greater transparency on an employee’s movements and

durations taken to complete tasks assigned. There are options to up-load training videos on Standard Operating Procedures or Health & Safety issues, virtual tool box talks etc,” he adds.

When it comes to equipment, Gill points out one innovation that has helped in the efficiency of the services provided by Megarme is ‘Tensioned Netting and Deck Sys-tems (work positioning platform) with Rope Access System. The innovation provides many benefits like a suspended flexible modular work platform, access to areas which were previously only acces-sible using rope access techniques, minimum on-site equipment is required, etc.

Gill also goes on to observe an in-crease in demand within the mar-ket to involve rope access service providers during the construction phase and assist with various con-struction works with minimum disruption to client scope, result-ing in faster handover of assets by the contractors to the client. “Megarme have been involved with various technical projects in the region providing consultancy, construction, providing Hybrid

Access Solutions (stabilized suspended work platforms, rope access) which saves client costs for scaffolding, cranes and cherry picker rental,” says Gill.

As with most things robotics is something most believe will eventually play a part in automat-ing some aspects of the cleaning industry but that is a few years away and at present many experts say that it is in its infancy stage. However, they all agree to the fact that robotics entering high rise cleaning will affect the market to an extent. “We believe robotics

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entry into the market will boost the productivity and potentially reduce asset owners’ costs for the high rise cleaning market, how-ever, the innovation will take the time to perfect and require a lot

of input from the current market leaders. We also believe that not all structures and facades will be suitable for robotic cleaning and maintenance meaning that the requirement for hands on people based access will exist long into the future,” says Gill.

According to Coffin, robotic systems can offer a faster more efficient service saving time and money and does not put workers at risk.

“It (Robotics) is able to work in higher wind speeds and tempera-tures and on vertical, horizontal and slanted facades but is most effective on flat surfaces. It cannot address cleaning of complicated facades or address issues such as

checking, repair, and replacement of aviation lights, silicon, glass and lighting systems or cleaning/maintenance of other types of building fabric,” he adds. When it comes to Saudi Arabia, Moore says that use of robotics for high rise structures has a long way to go. “The mindset is still very much to use low-cost labour as the ‘go to‘ solution. I do think robotic systems will become more popular in other more mature FM markets where labour is more expensive and there is increased recognition and focus on high standards of health and safety,” he adds.

ChallengesSkyscrapers create diverse verti-cal communities, which impose social, operational and economic challenges. High rise structures accommodate thousands of office

workers/families or visitors and have always had logistical chal-lenges that vary from building to building but the most common issues are Environmental, Health & Safety Management. Says Coffin, “This does not just mean complying with the annual fire drills and implementing a rigor-ous system of preventive/reactive maintenance but ensuring that all mandatory certifications are in place, ensuring proper supervi-sion of any works/fit out in the building and insisting proper fire & risk assessments are actioned.”

The more recent challenge, Coffin points out is in supporting the emergence of these vast vertical urban communities is accommo-dating changing customer expec-tations. “High rise communities are now expected to provide not just a vertical community but an environment that is optimal for the occupants’ health and well-being, less demanding on the environment and sustainable in terms of operations,” he adds. Access and particularly safe access is always the challenge, says Moore. “We have witnessed extensive systems installed then abandoned; we have seen other instances of BMU systems failing with disastrous sometimes tragic consequences. As always, the key to success is a thorough and professional FM design review to consider and optimise mainte-nance in terms of material/equip-ment selection and of course safe access and appropriate mainte-nance techniques,” he adds.

However, at Megarme, Gill says that they working hard to bring awareness to the market to in-volve IRATA certified company during the consultancy/design stage of the project which enables to develop a unique access and cleaning strategy for the mainte-nance cleaning of the structures. “This helps clients make educated decision to invest in the most appropriate access system for the cleaning works,” adds Gill.

Nanotechnology is one of the biggest changes that have taken place in respect to innovation in this sector. However, experts believe that these are in the early stages of development but over time will become a major source of building fabric protection

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FACILITY FOCUSSITE VISIT

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TRAINING ON WHEELS…

Today’s fast-paced business culture demands professional service in the shortest possible time, indicating the need for staff to work smarter and harder. The facilities management

business is just the same, where productivity and efficiency of the staff is what matters within the time frame that is allotted to them. A tool that has time and again proven to increase efficiency and pro-ductivity of the staff is training. FM companies have always strived in bringing in new innovative methods to train their staff to the optimal level. And taking it to the next level is Cofely Besix Facility Management, who launched ‘Al Mareefa’ (Training in Arabic) Bus - a purpose-built mobile training facility to provide on-site training to all the company staff - last November.

During a Site Visit to the ‘Al Mareefa’ bus, stationed near Discovery Gardens, ‘FM today’ got an exclusive tour of the bus and an insight into this out-of-the-box training method. “The aim was to find the most efficient method of conducting training,” says Ian Harfield, CEO, Cofely Besix. He goes on to add, “So by creating it in a mobile platform, in this case a bus, we were able to bring the training to the staff instead of the other way round.”

The bus was created by a team of in-house carpenters and electricians who renovated a second-hand school bus. The bus will visit approximately 50 sites across the UAE managed by the company

By Megha S Anthony

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FACILITY FOCUSSITE VISIT

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The bus was created by a team of in-house carpenters and electricians who renovated a second-hand school bus, and included the removal of 75% of the bus seats in order to build workbenches for the training. The bus has also been modified with a mini-theatre style seating arrangement and TV monitor for class-room type training delivery.

Simulation panels, such as electrical distri-bution boards for the practical part of the training were also installed. The bus also boasts a state-of-the-art vehicle fire sup-pression system, and has its own inde-pendent power supplier via an on-board generator.

“The training provided on board the bus, will be technical in nature with a focus on mechanical, electrical, HVAC and plumb-ing, hence we had to make sure the bus was fully-equipped with all the necessary equipment required, as well as adequate space to conduct practical training too,” explains Harfield.

Approximately 14 people can be training simultaneously on the bus, and all the training will be conducted whilst the bus is stationary. The training is conducted in two stages. In the first stage, the theory is covered. Once the staff has understood that they move on to the second, which is the practical aspect. Here the trainees will get to use what they learned on a more practical level at the mock up stations.

“The mockup stations enable the trainees to experiment on real problems/situations that they face on the job. So instead of trying to figure it out on site, they can try to find a solution at these sta-tions to save time,” adds Harfield.

The training bus will regularly visit approximately 50 sites across the UAE providing training on-site for all staff located at the vari-ous projects managed by Cofely Besix Facility Management. In a month the bus aims to visit all the sites and the training module changes each time the bus visits the same site.

The beauty of this concept, says Harfield, is the fact that ‘bus’ does not affect the training methods in any way. “Hence, there are not many challenges here, in fact it’s more like we have gotten rid of the obstacles to training,” he adds. When it comes to training, one of the biggest obstacles is for the Supervisor to let go of his staff for training sessions. But now there are no excuses because, with the help of this bus, the training can be conducted at their site. “So the bus has kind of undone the challenges for the clients. The only other challenge that we have is the actual physical attribute of parking the bus at the facility,” adds Harfield.

The team has given utmost importance to safety precautions as well. There are two types of safety systems installed in the bus. Be it personal, fire or gas, the training bus is well-equipped to handle any dangerous situation.

In just a few months the ‘Al Mareefa’ bus has made a huge impact on not just the staff but also with the clients. The innovation has eliminated all the excuses to give training sessions amiss and moreover new modules can be taught to the staff sooner as well. Clients of Cofely Besix Facility Management have also responded positively towards this initiative and have also taken a keen inter-est in being a part of the training sessions themselves.

The future certainly looks bright for the ‘Al Mareefa’ bus. “I am extremely proud of my team for developing such a unique innova-tion that adds real value to our customers.”

The team soon plans to bring training at every doorstep. They aim to reach out to their labour camps and remote areas as well. “By providing training at our labour camps we are also enabling our non-skilled employees to learn basic skills, skill which they will keep and take to their home countries which will transform their lives and the lives and their families and localities,” says Harfield while adding, “We also want to open the training bus to the entire staff, for instance, if our office boy wants to get trained in his free time, he should be able to do so through this bus.”

A team of Cofely Besix FM volunteers will also visit remote farming areas in the UAE in Al Mareefa where for the first time some of the Asian sub-continent workers in farming will have access to a be-spoke training centre, showing them how to deal with basic electri-cal wiring, air conditioning, plumbing as well as water hygiene, as part of the company’s Corporate Social Responsibility initiative.

While there is just one bus on the field, Cofely Besix soon plans to add more buses to the fleet, in the hope that training can be ac-cessed easily by one and all.

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Over the years, structured intelligent data has played a key role in the progress of new developments, from conception and design to

construction, and in a building’s lifecycle. And Com-puter Aided Facility Management (CAFM) has time and again proved to be the best platform positioned to deliver a multi-dimensional view of the 21st-centu-ry estate, building, and asset management.

A look at the three key influencers on the evolution of CAFM technology will show you the scale of the op-portunity for developers, owners, and service provid-ers to take ownership of the data that holds the key to a successful, dynamic FM strategy. As a result, there are now more informed constructors, developers and owners, who are waking up to the fact that a carefully chosen CAFM system, implemented at the beginning of a project or a relationship with a new FM provider – will give them the key to unlock the value of the data that will accumulate right from the start.

While there has been integration between the build-ings and the commissioning of services that allow them to be maintained and managed effectively and efficiently, experts believe that the scope of CAFM is still to be completely understood by its users. FM today speaks to experts in the industry to understand how the market has evolved with CAFM and how one must approach in selecting the right CAFM sys-tem for themselves.

Scope of CAFM

CAFM has time and again proved to be the best platform positioned to deliver a multi-dimensional view of the 21st century estate, building, and asset management.

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Lack of Awareness?Core CAFM requirements in the region remain as the capability to handle hard and soft reactive requests through a helpdesk and planned maintenance regimes against MEP assets. Many organi-zation simply consider the basic elements of these functions when implementing CAFM and forget to contemplate the evolution of their businesses in the medium and longer term. A mature CAFM solution will offer flexibility in terms of data structures and proven features which is often not obvious in the first instance but which will provide significant benefits in time.

So the question remains, whether end-users are utilizing CAFM to its full capacity or is there still a

lack of awareness? According to Adrian Jarvis, General Manager, FSI Middle East, there is a lack of awareness in many organiza-tions about what functionality CAFM can offer and its potential benefits to their business. “There is still a “tick the box” approach by many when selecting a solu-tion and unless there is a proper consideration of their business requirements the potential to miss an essential feature is high. With some systems, what you see is what you get others allow your CAFM strategy to evolve as your business evolves. That being said, a lack of quality data is probably one of the biggest factors that negatively impact any CAFM solution. Carefully considering the coding of asset and structures in CAFM is important and is often not fully considered,” says Jarvis.

Imran Akram, Director of fm24, Macro’s own CAFM and help-desk service, says that a lot de-pends on the organization itself. “I would say that there is a lack of adoption in terms of making greater use of CAFM. The reasons behind this are either a lack of time or financial investment. This is unfortunate as the pay-off if the CAFM set-up is done correctly is significant,” says Akram.

While Javier Mora, COO Mid-dle East, Rosmiman Software Corporation, believes that the key to greater awareness is to present a user-friendly environment and fully flexible solution to provide the end-users the functionalities that are really necessary. “When it comes to company workers, the possibility to create multiple user profiles, assures an easy way to take advantage of those func-tionalities directly related to their roles or positions in the com-pany. Regarding technicians and subcontractors, we can provide specific web portals and apps. Moreover, similar solutions are available to interact with tenants, citizens, municipalities, etc.,” he adds.

There is a lack of awareness in many organizations about what functionality CAFM can offer and its potential benefits to their business.

Adrian JarvisGeneral Manager, FSI Middle East

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Selecting the right CAFM systemCAFM systems today have evolved to a great extent and can do many things that one couldn’t have thought of before. In re-cent years cloud hosting, BIM to CAFM integration and a rapid increase in the use of mobility by the workforce with tailored apps on smartphones and tablets de-vices have been trends. Mobility is now extending to provide apps, integrated with CAFM and IoT (Internet of Things)/sensors, for use by all stakeholders in a facility including the executives, custom-ers, suppliers and the workforce to drive measurable and sustain-able facilities services.

Hence, it’s very important to choose the right CAFM system for your organization. Jarvis says that when it comes to picking the right system one must consider

the capability and experience of the CAFM vendor in terms of the technology they offer and their knowledge of facilities manage-ment plus their ability to provide complete service delivery to your organization.

“First identify your in-house requirements and processes, un-derstand what you need from the technology in the short, medium and long term and look for a vendor and system that will be able to move with you as your re-quirements and processes change. Consider how you will manage the technology in your business going forward and whether an in-house on-premise or cloud hosted solution is the right choice for your business,” adds Jarvis. Nowadays the market offers a huge number of CAFM solutions,

making it difficult for customers to choose. Mora too agrees with the fact that a CAFM solution must cover the company functionalities, “But with enough flexibility to not to penalize the customer’s pockets with unnecessary ones and at the same time, capable of including new modules and functionalities in the future,” he adds.

Akram, on the other hand, feels that there should be an assessment workshop, and this is not just with the FM operational teams. “For example, if there is a need to integrate the CAFM system with the organization’s finance system, then it is highly likely that both the finance and IT departments will need to be involved. Following this, a CAFM functionality docu-ment is produced and this forms part of the RFP during the pro-curement process,” says Akram.

Javier MoraCOO, Middle East, Rosmiman Software

Corporation

Imran AkramDirector, fm24, Macro

TrendsThe adoption of technology in all forms in the Middle East facilities management market space contin-ues to evolve as the industry itself evolves within the region.

FSI Middle East has seen a marked increase in the take-up and use of mobile technology, both for mobilization of services as a data collection tool and for re-coding of service delivery by the workforce. Tailored applications being key to the success of these mobile solutions.

Mora observes that mobility, cloud-based system and system integration have been some of the trends in the Middle East nowa-days. ‘Rosmiman Smart Mobil-ity’ provides both real savings and measurable benefits with

low investment and fast ROI for organizations that decide to in-corporate these technologies into their processes and provide them to their users.

Akram says that it is becoming common for end-users or custom-ers in this region to interface with the CAFM system, where they are able to log requests through a portal and monitor the progress. Greater functionality is being add-ed to such portals such as making online payments against a specific activity logged.

“By having a CAFM system set-up and managed correctly, you have a powerful business tool. It is, there-fore, critical that the investment (both the resource and the finan-cial one) is committed not just to the initial start-up, but that it’s also ongoing,” concludes Akram.

CAFM systems today have evolved to a great extent and can do many things that one couldn't have thought of before.

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Innovative retail solutions shine at Smart Stores Expo

The first edition of Smart Stores Expo that con-cluded early this year in Abu Dhabi, hosted several local and international retail solution

providers and attracted numerous attendees in the three-day event. Inaugurated by H.E. Mohamed Helal Al Muhairi, Director General, Abu Dhabi Chamber, the show received an overwhelming response from industry peers and visitors alike, with exhibitors delighted with the quality of the visitors.

The inaugural expo brought together the region’s most influential retailers and solution providers under one roof. Names like Business DNA, Samsung SoluM, Infoquest, MTF Contractors, I Solve IT, Sigma Racking, etc. graced the exhibition space.

The event also played host to a number of live prod-uct demos and an industry specific conference for re-tail sector. Several prominent speakers from reputed brands like Paris Gallery LLC, McArthur+Company, Safeer Group, Chalhoub group, NCC Group, Axiom Telecom, Sedar, Elo Touch Solutions, Xplace GmbH, Philips Lighting, Umdasch Shopfitting LLC and Re-tail Arabia took part in the Smart Stores Expo Con-ference during the first two days, held as part of the event. A number of topics, such as big data analytics, digital integration of instore and online technolo-gies, omnichannel retail, and innovative store de-sign concepts, were discussed by the experts in the market and the delegates certainly went back richer in knowledge.

Mohamad Jaber, Group Marketing and Commu-nications Manager, Paris Gallery LLC, one of the leading retailer for multinational beauty brands,

A show like this provides both sup-pliers and retailers a chance to meet each other and explore new technolo-gies entering the market. This is the first time I have been a part of a con-ference that is specific to Smart Stores for retailers and from that perspective, I think it is interesting to have the opportunity to speak here and meet other suppliers in the industry. -Olav Scholte, Senior Marketing Manager, Philips Lighting

Olav Scholte, Senior MarketingManager, Philips Lighting

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illustrated the strategies of boosting B2C sale to the region in the internet era, in his opening address at the two-day conference and the session received overwhelming responses. Taiyab Ghafoor, Coun-try Head, Axiom Telecom, who opened the session on the second day, shed light on the digital era and how it is essential to devise strategies and pro-active solutions that will help retailers across the region to provide an ideal shopping experience to its custom-ers. He also highlighted how Smart Stores Expo has provided retailers an ideal platform to discuss ideas and explore new ways and means to keep up with the rapid advancements in the digital space.

Exhibitors and visitors hailed the show a resounding success, and expressed their confidence in the Middle East as one of the key growth markets for latest retail technologies. The show not only focused on the fast growing online shopping and innovative last mile delivery solutions, but also presented concepts like connected stores, virtual fitting rooms, and self-serve technologies that are taking over brick and mortar stores. One witnessed the latest offerings from the LED Lighting solutions, POS Software and Hard-ware, Electronic Shelf Labels, Shelves and Racking Solutions, Barcode Scanners, Security Systems, Retail Designs, Signages and interactive kiosks. The show certainly had an element of innovation in each one of the products.

Prashant Menon, Director – Projects, iSolve IT, leading providers of retail solutions including POS systems, ELS, and asset tracking, said, “Smart Stores Expo is a platform to network with the regional retail sector. We are showcasing some really interesting concepts like digital signage, mobility devices, par-ticularly the industrial models. As we all know, retail market is ever-changing and consumers are constant-ly on the lookout for superior shopping experience. Our stand has been designed to offer the visitors a unique experience, and showcase the benefits of using in-store technologies. Customer buying habits have changed tremendously and the retail environ-ment is definitely set to see a huge change. People are going smart, and this certainly calls for use of smart technologies.”

Smart Stores Expo will reflect the capabilities of the market in Abu Dhabi and UAE and, also by bringing vari-ous solution providers under one roof will certainly help develop better best practices in the industry. The show has helped people to look at what one can expect in 2017 and also which direction it is headed in. -Tarek Al Goweiny, CEO, NCC Group

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I visited the exhibition to understand what exactly a smart store is. Our company has always believed that any touch point should be a sales point. We expected the show to have just digital in-teractive solutions but we were pleased to see that there were lot more innova-tions that are in line with our vision of making our customers’ shopping ex-perience more interactive in-store and online. The biggest take away from the show and the conference are that we cannot ignore the human factor, so we need to combine both online and brick-and-mortar to achieve what we want to do in the retail industry. Manoj Vijayan, IT Director, Aswaaq Supermarket

According to Emil Zagirov, Director International Expansion, Xplace GmBH, "The retail sector is increasingly focusing on adopting new and smart technologies and working to improve consumer experience, but there is no common platform to share knowledge and showcase developments in the sector. We see Smart Stores Expo as an ideal stage to share knowledge and latest innovations that can significantly contribute to enhancing efficiencies and improve services in the retail sector."

Several prominent retail chains that visited the event found it to be extremely informative, offering them a rare opportunity to learn about the latest trends and innovations in retail technology. With technology influencing customer purchase decisions, visitors also noted that incorporating it in store will help retail-ers in providing added value to customers and help drive profitability.

Manoj Vijayan, IT Director, Aswaaq Supermarket, said, “The biggest take away from the show and the conference are that we cannot ignore the human factor, so we need to combine both online and brick-and-mortar to achieve what we want to do in the retail industry.”

This being just the first step towards the vision of bringing in better and more innovative solutions to retailer, Smart Stores Expo has already started work on the next edition with more industry leaders ex-pected to be part of the event.

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PEOPLE TODAYBLOG

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NEW DUBAI LANDMARKS on the horizon

Dubai expects a number of iconic projects to be completed this year. Here’s where you can find them

The construction sector stands front and centre in Dubai’s long-term growth plan. With significant investments al-ready announced, the emirate remains committed to large-

scale infrastructure development, which is eyed as an economic growth driver in the next few years, according to a Cavendish Maxwell report. The new budget approved in December shows a 27 percent increase in infrastructure spending compared with last year. This paves the way for various large-scale construction projects in the lead-up to the World Expo 2020.

Some 61,000 residential units are scheduled for completion this year, according to Cavendish, although delays may affect ac-tual delivery. Nearly 13,000 units scheduled for completion last year were already pushed to this year. The majority of residen-tial units set to be delivered this year are located in Dubailand, followed by Business Bay and Dubai Sports City. Apartments comprise approximately 76 per cent of the residential supply to be delivered this year.

Among the many developments scheduled for delivery this year are a number of landmark projects. Many of these iconic devel-opments are in line with the government’s strategy of attracting more tourists to the emirate. Here are a few of the landmark projects that will be completed, in full or partly, this year.

Bluewaters Island

Jewel of the Creek

Dubai Frame

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Bluewaters IslandA project by Meraas Holding, Bluewaters Island is a man-made island off the coast of Jumeirah Beach Residence. The project will feature the world’s tallest Ferris wheel (210m), Ain Dubai, with a capacity of 1,400 people. The project will also feature retail, residential, hospitality and entertainment zones — as well as a boutique five-star hotel. It will be connected to the mainland by bridges for cars and pedestrians and a monorail.

Jewel of the CreekLocated between Creek Golf Club and Al Maktoum Bridge, Jewel of the Creek is a waterfront development spread over an area of 123,995 sq m. The project includes four- and five-star hotels, a convention centre, office buildings and furnished serviced apartments. The property also features the largest swimming pool in the Middle East, with a width of 400m and depth of 4m.

The project is being developed in phases. Phase one includes the five-star, 460-key Roda Hotel and four serviced apartment towers. Phase two will include a 389-room, non-alcoholic hotel, a 445-room four-star fashion hotel, a 405-room three-star plug-and-play hotel, and the Dubai Dome, a multi-purpose hall with a capacity of 3,000 people.

Dubai FrameComprising two vertical pillars linked by a 93m glass bridge, the 150m Dubai Frame

is under construction in Zabeel Park. The project will serve as an observatory providing views of New and Old Dubai. Dubai Frame will also include a museum on the ground floor, showcasing the emir-ate’s rapid transformation from a fishing village to a metropolitan city.

MBR City — District OneDistrict One is the first mixed-use devel-opment in Mohammad Bin Rashid Al Maktoum (MBR) City. Spread over 440 hectares with more than 60 per cent of the total area being allocated to green space, the mixed-use project is being developed in four phases and will include 1,600 luxury villas and the 7km Crystal La-goons, the world’s largest artificial beach walk stretching 14km. The development will also feature a number of retail zones and leisure and sports facilities. An 8.8km cycling and jogging track was opened to public in December.

Al Habtoor CitySituated on Shaikh Zayed Road, Al Hab-toor City is multi-use development along the bank of the Dubai Water Canal. It already has three operational hotels — the first St Regis hotel in Dubai, the UAE’s first W Hotel and the Middle East’s largest Westin Hotel. A tennis academy opened last month.

The development will also feature two 74-storey and a 52-storey residential tower with deluxe apartments, lofts and penthouses. These residential towers are

MBR City — District One

Bvlgari Resort Hotel and Marina Village

Dubai Frame

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expected to be handed over in the fourth quarter. The project will also have a dedicated theatre for a Franco Dragone Entertainment Group water-themed the-atrical show, La Perle, which is expected to open in the second quarter. The devel-opment will also house dining venues, a French-inspired garden and the world’s first Bentley café.

Bvlgari Resort Hotel and Marina VillageDesigned by Italian architectural company Antonio Citterio Patricia Viel and Partners in the shape of a titanic seahorse, Bvlgari Hotels and Marina Village is being devel-oped off the coast of Jumeirah Beach Road. It will be connected to the mainland by a single carriageway bridge. The property will feature a Bvlgari-branded five-star hotel and 20 villas to be operated by Mar-riott’s Ritz-Carlton, 165 apartments, eight penthouses and 15 mansions. The project will also accommodate a 50-berth marina and a Bvlgari yacht club. The project will be the sixth Bvlgari Hotels and Resorts property in the world, following Milan, Bali, London and Shanghai.

Jafza Convention Centre ComplexJebel Ali Free Zone Authority (Jafza) is developing a convention centre complex targeting both businesses and tourists from around the world. Developed in phases, the project involves the construc-tion of a commercial complex of inter-connected, 34-storey twin commercial towers.On completition, the Jafza Convention Centre Complex will offer 1,274 office units, an exhibition centre, a convention

centre, a 600-seat auditorium and a 322-room four-star hotel.

It will also feature a dedicated podium car parking that can accommodate 4,000 cars. The convention centre will also house 22 meeting and conference rooms, a food court with 22 outlets, two terrace restau-rants, a fitness centre and a recreational area.

Marsa Al SeefA 1.8km stretch of mixed-use development along the Dubai Creek in Bur Dubai, Marsa Al Seef will showcase Emirati heritage and culture through a mix of shops, market stalls, hotels and promenades. The project comprises three hotels with a combined 550 rooms (a 200-key heritage hotel, a 150-key upscale hotel and a 200-key luxury hotel), a floating market, restaurants, art galleries and shops for local handicrafts.

The project will host abra stations, dhow and private yacht moorings and 700,000 sq ft of leasable area. (Source: GN Property)

Marsa Al Seef

Jafza Convention Centre Complex

Rons Enviro Care L.L.C.P.O. Box: 52580, Dubai - United Arab Emirates

Toll Free: 800 RONS(7667), Tel: +971 4 3207 678, Fax: +971 4 3339 605Email: [email protected], Website: www.ronsenvirocare.com

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POST SHOWINTERSEC 2017

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Global product launches, live demonstrations, new bilat-eral agreements, and up-

dated UAE fire safety codes were among the many highlights that shared centre-stage, as the curtains came down on the world’s leading trade show for security, safety, and fire protection.

Intersec 2017 concluded at the Dubai International Convention and Exhibition, with a new record in exhibitor and visitor participa-tion ensuring the three-day event wrapped up proceedings on an all-time high.

According to organiser Messe Frankfurt Middle East, Intersec 2017 attracted 33,501 visitors from 129 countries, as they sourced solu-tions and networked with 1,304 ex-hibitors from 58 countries spanning 56,300sqm of exhibition space.

The five per cent year-on-year growth in both visitor numbers and exhibition size underlined the international importance of the an-nual showcase, where more than 150 exhibitors launched products across the seven show sections of Commercial Security, Fire & Res-cue, Safety & Health, Homeland Security & Policing, Information Security, Smart Home & Build-

ing Automation, and Physical & Perimeter Security.

“The Middle East commercial security, homeland security, and fire safety market continues to grow, and consequently there’s a strong need for technological advance-ments in solutions in terms of fea-tures, specifications, and upgrades,” said Ahmed Pauwels, CEO of Messe Frankfurt Middle East.

“In an industry that is constantly evolving, and where more and more projects are being released into the market, the need of the hour is to be present at the right time with the right solution.”“With its wide spectrum of the latest safety and security solutions and varied range of cutting-edge products from leading internation-al brands, Intersec plays a crucial role by putting global and local providers directly in touch with regional and international buy-ers. The show’s success is due to it being able to efficiently provide market-specific solutions.”

Intersec 2017 featured 17 of the world’s top 20 security solutions providers, including Avigilon, a Canadian-based full solutions pro-vider of video analytics, network video management solutions,

surveillance cameras, and access control solutions. Dave Dalleske, Vice President of EMEA Sales at Avigilon, spoke of the latest developments in Avig-ilon’s Appearance Search video analytics technology, a sophis-ticated search engine that sorts through hours of footage to locate a specific person of interest across an entire site.

“For example, you have a situ-ation where someone leaves an unintended bag in a public place,” he said. “That on its own is not all that intelligent. With Avigilon Appearance Search, you can take your video management system, see a bag, and identify the person that left it there, as it allows users to search all cameras across an entire site.”

“That’s fine but what if that took place 20 minutes ago? The real question is where is that person now? Avigilon Appearance Search technology allows you to click on that individual and say not only where they are but where he or she came from, by identifying previ-ous and last-known locations.” “It enables you to complete an entire story and use that intelligent aspect of your system to assist in

DUBAI SECURITY SHOWCASE Attracts visitors from 129 countries

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investigations with real time event response, and hopefully be able to prevent something potentially catastrophic from taking place,” added Dalleske.

Elsewhere, CP Plus, a global manufacturer of advanced secu-rity and surveillance solutions, launched Cosmic and Astra, two high definition (HD) cameras with Uni+ technology, offering compatibility across all previous and current technologies in CCTV surveillance.

Gaurav Khemka, Director of CP Plus commented on its mutu-ally beneficial relationship with Intersec over the years. “Our as-sociation with Intersec spans many years now, and it goes without saying that it has always been a great platform to showcase our technologies and solutions,” said Khemka.

“Our presence over the years has given us numerous clients and we are appreciative of that. We look forward to continued association fuelled by a similar goal and mu-tual growth.”

Intersec is held under the patron-age of His Highness Sheikh Man-soor bin Mohammed bin Rashid

Al Maktoum, and supported by the Dubai Civil Defence, the Dubai Police, and the Dubai Police Academy.

The Dubai Civil Defence had a ma-jor involvement in the 19th edition of the annual exhibition, where it announced the latest updates in the UAE Fire Protection and Life Safety Codes, along with several other major initiatives.

His Excellency Major General Rashid Thani Al Matrooshi, Direc-tor General of the Dubai Civil Defence, said, “At Intersec 2017, we’re showcasing three key initia-tives; the first is the floating fire-fighting systems for water bodies that are used by the Civil Defence and Marine Rescue sectors.”

“The second is the Dolphin, a firefighting system that incorpo-rates a jetski and a jetpack that will allow Civil Defence to tackle blazes from the water. These are in addition to the smart services working with a dashboard system to collect data from all the centres in Dubai and delivering it to the decision makers to apply it in their daily actions.”The Dubai Civil Defence also signed an MOU with 911 Chal-lenge Events Management, to

jointly organise and host the 1st GCC Firefighters Challenge Championship 2018 in Dubai. The initiative is in line with the vision of UAE’s leadership that aims to innovate and modernize all sec-tors and areas, including safety and security.

The 1st GCC Firefighters Chal-lenge Championship 2018 aims to promote the competitive spirit among civil defence individuals and the public, as well as to em-power firefighters and rescuers to further develop their competences and be ready to face challenges and overcome risk factors to pro-tect lives of individuals and their properties.

With 83 per cent of exhibitors based outside of the UAE, Inter-sec’s international participation was spearheaded by a 10 per cent year-on-year increase in exhibitors from Germany and the UK, as 82 German companies (64 pavilion and 18 standalone exhibitors) lined-up alongside 143 British companies (86 pavilion and 57 standalone exhibitors).

Adam Thomas, Spokesman for the UK Department for Interna-tional Trade's Defence and Security Organisation, said, “Intersec 2017 was an excellent opportunity for UK companies to profile their capabilities in the fire and security sector and identify joint venture partnerships. It also provided a valuable opportunity for UK com-panies to network with companies in the UAE and across the world. We were delighted to have the opportunity to launch the UK Fire Resilience Offer and express our aspirations to continue to work with the Dubai Civil Authorities.”

A three-day conference pro-gramme meanwhile was spear-headed by the Fire Safety Confer-ence and the Security Industry Regulatory Agency (SIRA) Forum, where details about Dubai’s new Regulation of Security Industry Law was provided.

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‘Security within the UAE is constantly evolving’

According to a Frost & Sullivan research if the Middle East’s security market grows at its anticipated CAGR of 23.7% between 2015 and 2020, then it could represent almost 10%

of the overall global physical security market by the latter year. FM today talks to Tim Mundell, Chief Security Officer, Transguard, about the kind of challenges involved in delivering effective secu-rity services, the trends and technology that is entering the market now.

Tell us about the security services provided by the company.Transguard is a Tier one UAE wide security company focussing on a higher quality service that is underpinned by professional security management and technology. Providing a full security life cycle of security products and services like security consult-ing through installation and systems integration and the contract operation, including system maintenance.

Apart from Manned Guarding, Certified Explosive Detection Canine, and Event Security, Transguard is also expanding to the next generation of Smart Guarding solutions for clients who require a fully integrated guard management system. Our system enables the monitoring, reporting and managing of clients’ specific security operations. It allows guards to conduct patrol tasks, report incidents and activities in real time to the operations centre at Transguard and to the client’s site. The system ensures transpar-ency and the ability to respond to events as they occur. It provides security efficiency, accountability and a quantifiable return on the solution to the end user.

Tim MundellChief Security Officer, Transguard

World Expo 2020 has ensured that the construction, financial, retail and hospitality sectors, continue to show growth, which continues to drive the increase of electronic security systems

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FM SOLUTIONSSECURITY SYSTEMS

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What are the challenges in delivering effective security service?The challenges we face are similar to most service delivery organisations, which find themselves driven by end users that may not properly understand their actually needs, as well as experience of the some of the complexities of delivering and operating such a service. All too often regulatory requirements are ignored.

To make matters worse, poorly managed and cheaper secu-rity providers whom themselves may not consider regulatory requirements before mobilizing a contract dilute the marketers reputation or don’t provide what Transguard believes to be key mandatory value added skills for all security personnel, such as fire safety and awareness training.

Over the years how has the security service changed in the industry?The security within the UAE is constantly evolving. In the first instance more regulation of security providers is expected. Transguard expects and welcomes even more regulation in order to keep improving the standards of security services. Technology too will play a big role within the market.

What kind of technology is entering the security market?The so called “smart guarding” applications, edge devices and the ability to receive and push real-time security data will only enhance the security provision, whilst driving operational costs down. Another interesting technology is facial recognition and the tying into UAE biometric system.

What are some of the trends seen in the market lately? Middle East governments and the private sector are looking for new and future technologies to invest in, to better protect their people, assets, operations, and borders. This has seen an increase in major investment in projects to upgrade criti-cal national infrastructure. World Expo 2020 has ensured that the construction, financial, retail and hospitality sectors, con-tinue to show growth, which continues to drive the increase of electronic security systems within the UAE. The largest market share for electronic security is amongst the government and transportation sectors, with greater investment in the metro and the Dubai World Central (DWC).

The market which includes CCTV surveillance, Access Control Systems, Intrusion Detection, Perimeter Security and Hostile Vehicle Mitigation, is expected to be worth US$10.2 billion by 2020, growing annually by 24% from its US$3.8 billion value in 2015. Homeland security is expected to grow annually by 21% up to 2020 (approximately, US$34.2 billion). The increase in use of Internet of Things (IoT) and smarter networked systems are becoming prevalent, with the adoption of IoT solutions increas-ing in the public and private sectors as immediate returns on investment are realised.

Where do you see the security industry growing in the next few years?Internet of Things (IoT) – Currently there are around 5 billion devices connected to the internet with this number growing

rapidly, and expected to be at around 25 billion by 2020. Whilst the consumer market is currently the largest grow-ing area for IoT, we will see a greater increase in the commercial and gov-ernment sectors implementing IoT to improve business efficiencies.

Biometrics – In access control tech-nologies, biometrics are likely to see an increase as reliability and security issues continue to improve. Whilst fingerprint based technologies will maintain the market share, greater demands for iris, facial and multi-modal biometrics tech-nologies will see biometrics flourish.

Augmented / Virtual Reality – This market is expected to reach $120 billion by 2020, and is incredibly exciting for managing real-time events and train-ing purposes. The ability for a security manager to put on his smart glasses to observe an incident remotely in real-time could potentially see video walls and workstation practically obsolete in the future. There is also the potential for overlaying digital visions on a building, giving the impression of X-ray vision, allowing security personnel/systems integrators to identify cabling, pipes, and other equipment. AV/VR will also bring about precision movements using GPS tracking and sharing of other person’s visions through video capture through glasses.

Cyber Security – Between now and 2021, the Cyber Security market is predicted to reach $1 trillion as cybercrime, ransom-ware, malware, lack of security on IoT devices, and sophisticated cyber-criminal groups target consumers, governments, education and healthcare, and critical national infrastructure.

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Siemens’ 3D printed gas turbine bladesSiemens has achieved a break-through by finishing its first full load engine tests for gas turbine blades completely produced us-ing Additive Manufacturing (AM) technology.

The company successfully vali-dated multiple AM printed tur-bine blades with a conventional blade design at full engine condi-tions. This means the components were tested at 13,000 revolutions per minute and temperatures be-yond 1,250 degrees Celsius. Fur-thermore, Siemens tested a new blade design with a completely revised and improved internal cooling geometry manufactured using the AM technology.

The blades were installed in a Siemens SGT-400 industrial gas turbine with a capacity of 13 megawatts (MW). The AM turbine blades are made out of a powder of high performing polycrystalline nickel superalloy, allowing them to endure high pressure, hot temperatures and the rota-tional forces of the turbine’s high speed operation.

Additive Manufacturing is a process that builds parts layer-by-layer from sliced CAD models to form solid objects. Also known as ‘3D print-ing’ it especially provides benefits in rapid prototyping.

KLEEN ambiente 10

KLEEN ambiente 10 is a highly ac-tive cleaner, which is ideal for glass and surface clean-ing. Quick drying and streak-free, it can be used on waterproof sur-faces such as stone, marble, linoleum, PVC, rubber, varnished wooden tops, glass, mirrors, and stainless steel.

The presence of a special active agent in the cleaner enables it to work well for wet and damp cleaning. It is a highly effective in preventing the formation of new stains while its fresh citrus scent presents a lingering, pleasant aroma. KLEEN ambiente 10 is rec-ommended for daily maintenance cleaning through mopping and spray methods. It must be stored in a well-ventilated place with lid tightly closed. The product is available in package size of 10 litre canisters and 1 litre bottles.

Environment-friendly LED spotlight

Nakashi Superla-tive Luminaires’ LED Spotlight, model TP216, is a patented design, housing the CREE LED (American) and made up of highgrade Alumin-ium for optimum

heat dissipation.

The size and base of the product are similar to that of halogen spotlights, ensuring perfect replacement in order to save on power consumption. Not only does this reduce electricity bills by a considerable amount, but also is environmentally friendly and has a lifespan of over 30,000 hours (L70 rated).

Hako's New Citymaster 2200The Citymaster 2200, by Hako, has been developed to meet the ever-increasing demands in mu-nicipal applications, equipped with trendsetting technology and components that make the machine top of the range in the 2-cubic-metre class.

The Citymaster 2200 can be used in inner-city areas as well as for supra-regional operations and – thanks to its top speed of 62 km/h – can be driven on urban motorways.

Equipped with a two- or three-broom system and the largest dirt hopper capacity in its class, the Citymaster enables particu-larly time-efficient sweeping of both small and large areas. The sweeping brooms can easily reach even difficult-to-access

areas, so that no manual rework-ing is required. Moreover, the broom’s height offset of up to 250 mm enables easy cleaning of traffic islands. The suction noz-zle sucks debris directly into the large dirt hopper while the cir-culating water system provides direct and efficient dust control.

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