james miller, gbg – hr tech
TRANSCRIPT
![Page 1: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/1.jpg)
Scaling vs culture: the employee engagement conundrum
March 2017
James MillerChief People Officer
![Page 2: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/2.jpg)
Introductions
2
About me
![Page 3: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/3.jpg)
3
Our journey
![Page 4: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/4.jpg)
Our business
4
![Page 5: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/5.jpg)
GBGIdentity Data Intelligence
• Data validation
• Enhancement
• ID Assurance
Registering identities
• Application fraud
• ID fraud
• Goods Lost In Transit (GLIT)
• Investigations
• Fraud bureaux
• Internal fraud
• Transactional behavioural analysis
• Monitoring interactions in real-time
• Keeping data up to date
• ID verification
• Document validation
• Credit risk management
• KYC compliance
• AML compliance
• Age verification
• Employee screening
• Online criminal record checks
• Driving licence checks
• Right to Work checking
Managingrisk
Building relationships
Fightingfraud
Locating people
Employing People
• Tracing lost people
• Investigating crime
• Debt management
• Open source intelligence
![Page 6: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/6.jpg)
Our people
6
![Page 7: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/7.jpg)
The challenge
7
![Page 8: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/8.jpg)
The opportunity
8
![Page 9: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/9.jpg)
Communication is key
9
![Page 10: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/10.jpg)
Solving the problem
10
• Wider talent pools
• Direct savings of £300k in 6 months
• Glassdoor scores up
• Online learning
• Automated cascade of strategy / objectives
• 98% useage
• 50% share save participation
• Personalisation & Choice
• Consistency & Comms
• Social platforms & relevant comms
• Virtual (11) kick-offs
• Engagement scores
![Page 11: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/11.jpg)
Solving the problem
11
• Wider talent pools
• Direct savings of £300k in 6 months
• Glassdoor scores up
• Online learning
• Automated cascade of strategy / objectives
• 98% useage
• 50% share save participation
• Personalisation & Choice
• Consistency & Comms
• Social platforms & relevant comms
• Virtual (11) kick-offs
• Engagement scores
![Page 12: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/12.jpg)
be hired
12
![Page 13: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/13.jpg)
Solving the problem
13
• Wider talent pools
• Direct savings of £300k in 6 months
• Glassdoor scores up
• Online learning
• Automated cascade of strategy / objectives
• 98% useage
• 50% share save participation
• Personalisation & Choice
• Consistency & Comms
• Social platforms & relevant comms
• Virtual (11) kick-offs
• Engagement scores
![Page 14: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/14.jpg)
be developed
14
![Page 15: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/15.jpg)
Solving the problem
15
• Wider talent pools
• Direct savings of £300k in 6 months
• Glassdoor scores up
• Online learning
• Automated cascade of strategy / objectives
• 98% useage
• 50% share save participation
• Personalisation & Choice
• Consistency & Comms
• Social platforms & relevant comms
• Virtual (11) kick-offs
• Engagement scores
![Page 16: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/16.jpg)
be rewarded
16
![Page 17: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/17.jpg)
be rewarded
17
![Page 18: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/18.jpg)
be rewarded
18
![Page 19: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/19.jpg)
Solving the problem
19
• Wider talent pools
• Direct savings of £300k in 6 months
• Glassdoor scores up
• Online learning
• Automated cascade of strategy / objectives
• 98% useage
• 50% share save participation
• Personalisation & Choice
• Consistency & Comms
• Social platforms & relevant comms
• Virtual (11) kick-offs
• Engagement scores
![Page 20: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/20.jpg)
be connected
20
Helping our globally dispersed and highly diverse team to communicate and collaborate effectively
![Page 21: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/21.jpg)
The results
21
• 55% headcount growth
• Integrated 2 acquisitions
• Restructured the business
• High levels of employee engagement in bi-annual surveys
• 89% of team members would recommend GBG to a friend
• Glassdoor score lifted from 1.7 to 4.2
![Page 22: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/22.jpg)
Closing thoughts
22
Technology should be at the heart of your HR strategy
Choose and prioritise strategies based on ROI, not external recognition
Ensure everyone understands the journey, and constantly update on progress
![Page 23: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/23.jpg)
Thank you
Q&A
23
![Page 24: James Miller, GBG – HR Tech](https://reader030.vdocuments.site/reader030/viewer/2022021507/58ea15c61a28ab064e8b5b87/html5/thumbnails/24.jpg)
Contact
Want to know more about our products, solutions and services? Sometimes there’s no substitute for a conversation. Get in touch. We’ll be glad to help...
James Miller
Chief People Officer
Presentation Title24
+00 (0) 0000 00000 [email protected]