James Joseph Hernandez 6263 Holloway Dr.

Liberty Township, OH 45044

Phone (513) 543-9109

E-mail: jamesjhernandez85@gmail.com

Core Proficiencies

Skilled in design tools and software including but not limited Photoshop, and Illustrator

as demonstrated in my portfolio sample.

Knowledge of HTML and CSS.

Successful working within a team environment and adaptable to work independently as

necessary. Recognized as team Logistics Coordinator of the Year two years running.

Creative strategic thinker and problem solver.

Excellent communication, interpersonal, and customer service skills. Recognized as Top

Sales Representative three consecutive quarters.

Bilingual, English/Spanish

Professional Experience

SRA International, Cincinnati, OH

October 2015 - Present

In-Person Assister

Work one-on-one with consumers needing assistance with the Health Insurance

Marketplace. Provide consumers with unmatched customer service. Provide all services ina manner that is culturally and linguistically sensitive to meet the

consumer's needs while demonstrating respect for diversity. Assist with outreach events to promote the Enrollment Assistance Center as needed and

travel to those events. Deliver general education about the Affordable Care Act and Healthcare Exchange. Comply with federal privacy laws and regulations in regards to personal identifiable

information. Assist consumers through the application process, eligibility determinations, and plan

selection. Refer consumers with appeals, grievances, and complaints to the appropriate agency. Comply with SRA's Standard Operating Procedures. Answer incoming phone calls, set up appointments as needed, and perform greeter

responsibilities as assigned. Always display professionalism when interacting with the consumer, supervisor and

other in-person assistance staff. Complete a minimum of 15 consumer enrollments into a QHP each week.

Total Quality Logistics, Milford, OH

December 2011 – August 2015

Logistics Coordinator II

Support Logistics Account Executive in managing a portfolio of customer accounts

transporting merchandise from California and Florida to Canada.

Assist in developing relationships and maintaining communication with quality carriers

that are called upon to meet the transportation needs of customers.

Coordinate and track daily freight activities to ensure merchandise is picked up and

delivered on time.

Train incoming Logistics Account Executive Trainees on how to manage accounts so

they are prepared for sales training.

Verizon Wireless, Cincinnati, OH

September 2008 – March 2011

Retail Sales Representative

Successfully generated new product sales and services, as well as product and

service renewals with a focus on customer retention. Identified products and services to best fit

customers’ needs.

Helped customers understand the products and services being purchased by demonstrating features

and functionality.

Conducted trouble shooting of technical issues on phones and several operating systems, including

Android, Windows and iOS.

Maintained a broad knowledge of new products and industry trends to help promote the company’s

merchandise and services while responding to customers’ requests.

Buffalo Wild Wings, West Chester, OH

August 2004 – September 2008

Manager (last position held)

Supervised a team of 10-15 ppl.

Provided excellent customer service while interacting with guests and employees.

Worked to ensure the happiness and comfort of all customers and employees.

Ensured store cleanliness, safety, and cash accountability of all funds in the store.

Managed store marketing, interacted with multiple vendors and company representatives, and

oversaw the proper opening and closing of the store to ensure the overall successful operation of

the business.

Highest revenue generating store in 2008 & 2009.

Education

DeVry University, Cincinnati, OH

October 2010 – Present

Web Graphic Design

Associates Degree with a 3.49 GPA