PTC WARRANTY AND CONTRACT MANAGEMENT SOLUTION

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PTC Warranty and Contract Management SolutionBest-in-class warranty management and analytics

The PTC Warranty and Contract Management solution defines, manages, and analyzes all warranty processes from initial product registration through the end of the standard or extended warranty period, providing a single-view of product performance across the install base. This unique approach to warranty and Service Lifecycle Management (SLM) lever-ages a product-centric data model to manage and capture service/warranty history as it relates to product configuration, allowing important data to feed back into the enterprise for continuous product and service improvement.

Key Benefits

Increases operational efficiency and minimizes risk

Accelerates time to value and ensures maximum return on investment

Improves contract opportunities and renewals

Enhances product and service performance

Reduces service and warranty costs

Improves customer satisfaction and retention

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Comprehensive Capabilities:

Transactional tools for claims processing and tracking, parts returns, supplier recovery, and other functions have deliv-ered productivity gains and reduced cost. But those tools are limited in how much more value they can deliver. Lack of visibility into a products performance and service history can make the management of warranty and service contracts unpredictable and unprofitable. PTC Warranty and Contract Management defines, captures, and analyzes warranty out-comes throughout the products serviceable life, enabling early issue detection and corrective action resulting in limited warranty exposure and improved contract profitability.

Increasing customer value should be the primary driver for organizations seeking to improve their warranty and contract performance. PTC Warranty and Contract Management is the only solution that puts the product at the center of an automated, closed-loop system to cap-ture, analyze, and correct high cost warranty and service issues. Making a strategic investment in product-centric warranty and contract management will deliver:

Higher service revenue, lower service costs, increased profitability and market share

Automated and improved warranty lifecycle employing

Analytics to capture warranty and service outcomes in context of product configuration

Ability to identify root causes of service and quality issues facilitating real-time resolution of those issues

Standardized warranty coverage and business rules with product-centric approach

Centrally managed warranty claims, returns, and supplier recovery

Closed-loop warranty analytics to analyze and correct high-cost warranty issues from both a service (for service improvement) and product development (for product improvement) perspective

A single view into product performance and service history across the entire install base

PTC WARRANTY AND CONTRACT MANAGEMENT SOLUTION

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Transforming Service with PTC Service Lifecycle Management

The potential for service revenue continues to grow, and a consolidated view of service that connects service planning, delivery, and analysis will ensure that companies achieve maximum value of a products entire lifecycle. The PTC approach to Service Lifecycle Management (SLM) optimizes the system of people, processes, and technology to enable greater service performance and improvement. As a result, service organizations are more strategic and can focus on growth and profitability.

PTC Global Services Value Centric Engagement Model: Ensures cross-organizational alignment on key business objectives, a

detailed roadmap that connects business need with technical feasibility, and clear accountability for program governance and decision making

Ensures that PTC technology is aligned with your strategic business requirements, best practice processes, and organizational constraints

Adapts to your priorities while minimizing deployment risks, accelerating time to value, and increasing flexibility for future organizational needs

Role-based adoption programs enable a customized approach tied directly to the deployment roadmap and to individual and work group needs for process improvement

TO LEARN MORE about the PTCs Warranty and Contract Management solution please visit: PTC.com/go/warranty-contract-management

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We provide technology solutions that transform how customers create, operate, and service products

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2014, PTC Inc. All rights reserved. Information described herein is furnished for informational use only, is subject to change without notice, and should not be taken as a guarantee, commitment, condition or offer by PTC. PTC, the PTC logo, Product & Service Advantage, Creo, Elements/Direct, Windchill, Mathcad, Arbortext, PTC Integrity, Servigistics, ThingWorx, ProductCloud and all other PTC product names and logos are trademarks or registered trademarks of PTC and/or its subsidiaries in the United States and other countries. All other product or company names are property of their respective owners.