j g=js report... · waypoint centre | annual report 2019/2020

ANNUAL

REPORT

2019/2020W

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These are interesting and challenging times, and it hasnever been more evident that we are stronger together. Wehave seen compassion, dedication and perseverance shinethroughout the last year as our leaders, staff, andvolunteers exemplified our mission, vision and values in thecare and treatment of patients. Together we achieved manyaccomplishments including being awarded exemplarystanding from Accreditation Canada, continuing our clinicaltransformation with the electronic health record, makingthe final plans to move into the new Community Health Huband strengthening our partnerships with Indigenouscommunities. We also launched a new Strategic Plan toguide us for the next five years as we continue to grow andlearn together how to move forward in this new reality. A heartfelt thank you to our many partners, donors and thepeople in our communities dedicated to reducing stigmaand advocating for our patients, clients and their families.That support was reflected in the participation we saw inour events. Not only are these activities raising funds forour hospital, they are bringing people together as a voicefor those who often suffer in silence. We don’t know what the next year will bring us. We arecurrently focused on the safety and wellbeing of ourpatients and staff, and ensuring we are prepared for theadditional waves of this pandemic. We are also continuingto find innovative ways to work provincially and regionallywith our partners to support those who are experiencingincreasing mental health and substance use problemsbecause of COVID-19, such as the new COVID FrontlineWellness program for healthcare and frontline workers. We hope you enjoy reading about our efforts to advanceunderstanding and improve the lives of our neighbours,family members, colleagues and friends on their mentalhealth and addiction journey. We are Stronger Together. Carol Lambie John Barrett-HamiltonPresident and CEO Board Chair

WAYPOINT CENTRE | ANNUAL REPORT 2019/20202 |

A MESSAGE TO

OUR COMMUNITY


Serve, Discover, Lead – these three boldwords will take Waypoint into the future. Waypoint’s Board of Directors and Presidentand CEO unveiled the hospital’s newStrategic Plan during Mental IllnessAwareness Week in October 2019.

ACHIEVING EXEMPLARY STANDINGFROM ACCREDITAT ION CANADA

NEW STRATEGIC PLAN

MENTAL I LLNESS AWARENESS WEEK 2019

MARKS THE LAUNCH OF WAYPOINT 'S

The board spent many months reviewingfeedback from all levels of staff,stakeholders and partners. With inputfrom the voices of over 400 people, thenew plan focuses on the three strategicdirections – Serve, Discover and Lead -for the hospital to focus on as itcontinues to improve experiences andoutcomes for patients, families, staff andpartners. With an emphasis on buildingtrust, leveraging our expertise, workingwith others, and using the latesttechnology, the plan sets out theobjectives and measurements for thenext five years.

Thanks to our employees' promise toprovide safe, high quality mental healthservices, Waypoint is proud to haveachieved Accreditation with ExemplaryStanding in June 2019. This designation isthe highest award available through thehospital accreditation program.

Feedback from the surveyors highlighted the hospital’s strengths and challenges, withparticular recognition for our strong safety culture, a fantastic team and the strongpartnership with the Patient/Client and Family Council and community partners. Accreditation Canada also states our hospital has “gone beyond the requirements of theQmentum Accreditation program and demonstrates excellence in quality improvement.”Waypoint is now accredited until 2023. This success is a testament to the hospital’s commitment to continuous improvement –having met 100 per cent of the Required Organizational Practices as well as 99.7 percent ofAccreditation Canada standards - the criteria and guidelines required to provide high-qualitycare and service.

http://www.waypointcentre.ca/cms/one.aspx?portalId=10043&pageId=11963

Results from the Trauma among Psychiatric Workers study conducted jointly byWaypoint and The Royal, show 16 per cent of staff responding to the survey metthe cutoff for PTSD. Critical events increased the risk of PTSD, but chronicstressors made an equally important contribution. The study also found that otherworkplace characteristics, such as workload, were associated with an increasedrisk of PTSD symptoms.

Safe&Well Waypoint is more than just a logo - it’s an opportunity for everyone at thehospital to see how we each play a unique role in the commitment to the health, safetyand wellness of staff and patients. Every member of our organization plays a part inbalancing safety and clinical needs, as well as demonstrating respect for each other toprovide the best patient experience. Waypoint has been using the Safe&Well brand as a way to promote continuousconversations about staff and patient health and safety, and to link wellness to safety. Using this brand at the onset of the COVID-19 pandemic has provided staff with a singlearea of focus for our communications – something they asked for to make it easier toknow where to go for the most up to date information. Safe&Well has helped reinforceour commitment to safety, identify challenges and is being used as a foundation andmeans to implement ways to promote change, understanding and wellness.

2019/2020

TRAUMA AMONG

PSYCHIATRIC WORKERS

The study resulted in a report with 12 detailedrecommendations for psychiatric hospitals tobuild workplace plans to reduce trauma-relatedproblems and support psychiatric workersseeking help. To read more about this project andthe recommendations, please visit. www.traumaamongpsychiatricworkers.net.


STUDY TO IMPROVE RESPONSES TO TRAUMA

RECOMMENDATIONS FROM

SHARED VIS ION TO BE 'SAFE&WELL ' AT

WORK DRIVES CAMPAIGN

http://www.traumaamongpsychiatricworkers.net/

Staff engagement and organizational culture is a strategic priority for the hospital. We arecommitted to putting the wellbeing of our people first, so they can deliver compassionatehigh-quality care for our patients and our community. Because of this focus, Waypoint wasselected by the Ontario Hospital Association, in collaboration with the Yale Center forEmotional Intelligence (YCEI), to participate in a research project addressing staffengagement, burnout and emotional intelligence. Emotional intelligence is a set of abilities to help better understand emotions and reasoningwith and about emotions. Research confirms that emotional intelligence predicts importantlife outcomes, such as quality of relationships, decision-making, academic and workperformance, satisfaction, and health-related behaviours. Ultimately, individuals coming together within an organization defines its collective valuesand culture. The results of this survey will help the hospital understand how staff areexperiencing and relating to their environment, colleagues, managers and patients, with agoal to build a better future. The results will support the development of action plans tocontinue improving our workplace which in turn benefits our patients.

CBT is a structured, t imelimited therapy that isproblem-focused and goal-oriented, and teaches practicalstrategies and skil ls.

Waypoint has been the regional lead for theOntario Structured Psychotherapy program(formerly Increasing Access to StructuredPsychotherapy) since August 2017 inpartnership with community providers. The program began as a demonstrationproject and achieved strong clinicaloutcomes, helping clients develop cognitiveand behavioural skills to manage theirmental health, and improve their quality oflife. The success of the project wasrecognized when it was included as part ofthe province’s Roadmap to Wellness: A Planto Build Ontario's Mental Health andAddictions System launched in March 2020.


In North Simcoe Muskoka, the program isdelivered in a wide-range of settings,including primary care, community mentalhealth, family services agencies and atWaypoint.

WITH THE ONTARIO STRUCTURED

PSYCHOTHERAPY PROGRAM

IMPROVING CLINICAL OUTCOMES

The program is intended to increaseaccess for all eligible individuals includingIndigenous peoples and people whoidentify as Francophone.

PARTNERING WITH YALECENTER FOR EMOTIONAL INTELL IGENCE TO ASSESS

STAFF ENGAGEMENT , BURNOUT AND EMOTIONAL

INTELL IGENCE

Alzheimer Society of Simcoe County

Canadian Mental Health Association Simcoe

County of Simcoe Long Term Care and Seniors Services, Health and Emergency Services

Dr. Rob Meeder, Pediatrician

Hands, the Family Help Network

Mamaway Wiidokdaadwin Indigenous Interprofessional Primary Care Team

New Path Child and Youth Mental Health Services

North Simcoe Muskoka Hospice Palliative Care Network

Patient/Client and Family Council

Pine River Institute

Waypoint, including North Simcoe Muskoka Specialized Geriatric Services

Waypoint is one of multiple partners working together to develop a regional OntarioHealth Team (OHT) to improve system integration for vulnerable populations in CentralOntario. The goal for Ontario Health Teams is to bring healthcare service providerstogether in a more integrated way. Following a self-assessment submission in May, theCentral Ontario Regional OHT for Specialized Populations received notice from theMinistry of Health that this group is one of a small number of submissions which have beencategorized as an Innovative Model. The Central Ontario Regional OHT for Specialized Populations proposed a network ofagencies in Central Ontario providing person centered care for vulnerable people and theirfamilies/caregivers with highly complex needs who require specialized intensive servicesthrough their lifespan. This will be with a lens of trauma, mental health and addiction,senior’s health services and palliative care services. We are committed to collaborating to better integrate our services in order to buildcapacity for a full continuum of services and ensure access to specialized services forpopulations whose care exceeds the capacity of local OHTs. The proposed regional OHT for Specialized Populations will support the local OHT teams in order to provide access tohighly specialized regional services.


TO SUPPORT VULNERABLE POPULATIONS

IN CENTRAL ONTARIO

BUILDING AN ONTARIO HEALTH TEAM

THE PARTNERS ARE :

With significant investments from theGovernment of Ontario, the County of Simcoe,and the Town of Midland, the CommunityHealth Hub has become a reality. CHIGAMIK Community Health Centre andWaypoint’s outpatient and communityprograms moved into the hub in late May,2020. Consolidating many healthcare servicesunder one roof including primary care andmental health supports, youth programming,traditional healing and walk-in services willallow for more collaborative growth andprovide clients and residents with more accessto quality, client-centred care. While all services and programs from eachorganization will remain the same, the 40,000-square-foot facility has a number of commonelements such as a reception area, meetingrooms, a community kitchen and physiotherapyfacilities. Several rooms are designated for“smudging” to serve the Indigenous community. Other community organizations will also sharethe space including the North Simcoe YouthWellness Hub, the Patient, Client and FamilyCouncil, the Rapid Access Addiction Medicine(RAAM) clinic (facilitated by the Royal VictoriaRegional Health Centre), the Mental HealthWalk-In Clinic (facilitated by the CatholicFamily Services of Simcoe County), the MidlandMidwives By the Bay and more. To ensure the safety of all staff, clients andcommunity members during the COVID-19pandemic, enhanced health and safetymeasures have been implemented andfollowing the advice of public health, physicaldistancing will remain in place with limited foottraffic in the new building.


COMMUNITY HEALTH HUBBECOMES A REAL ITY

Schizophrenia is a complex mental illnessthat affects how a person thinks, feels,behaves and relates to others. The illnessoccurs in both men and women, andtypically arises in the late teens to earlytwenties, but can also develop later in life.Nearly 20 per cent of Waypoint patientshave a primary diagnosis of schizophrenia. We know there are significant gaps in thequality of care that people withschizophrenia receive in Ontario. Theyalso encounter stigma or beliefs andattitudes that lead to negativestereotyping of them and their illness.Stigma, or the perception of stigma, cannegatively affect their ability to tellfriends and family about their illness, andto seek help. Stigma may also impact theirability to access health care services.

For the 2nd year in a row, a local radio station aired from the hospital’s lobby on Bell Let’sTalk Day to help raise money and awareness about mental health and mental illness. PureCountry’s Carey Moran and Jason McCoy spent the morning talking to Waypoint expertsabout Mental Health First Aid, our services for both adults and youth and our research.


WITH SCHIZOPHRENIA

HEALTH QUALITY ONTARIO STANDARDS

SUPPORTING PATIENTS

BELL LET 'S TALK DAYRAISES MONEY AND AWARENESS FOR MENTAL HEALTH

In the summer of 2019, Waypoint beganthe implementation of four of the elevenstandards related to Schizophrenia Carefor Adults in Hospitals from HealthQuality Ontario. In addition to providinglong–acting injectables and clozapine,best-evidence medications, we trainedten clinicians to begin offering cognitivebehavioural therapy for psychosis (CBTp)and family intervention therapy (FIT). Thisstandardized therapy is being offered on avariety of programs and will help patientsdevelop skills and strategies to get andstay healthy, and provide family memberswith the skills to help them.

This is just one initiative that is helping toaccomplish our communications andengagement plan goals to help increase thepublic’s understanding of who we are, what wedo, and the people we serve, as well as raisingawareness to end the stigma anddiscrimination associated with mental illness.

Waypoint, Ontario Shores Centre for MentalHealth Sciences, The Royal Ottawa, and Centrefor Addiction and Mental Health (CAMH) havebeen collaborating for many years onbenchmarking to improve care and services forour patients and clients, and last year the fourhospitals formally launched Mental HealthPartners. Mental Health Partners aims forexcellent mental health care for all and is focusedon quality, access, standardization and advocacy.


ENHANCING OUR PARTNERSHIPSTO IMPROVE PATIENT OUTCOMES PROVINCIALLY

Creating art is an empowering act that brings participants a sense of accomplishment andimproves an individual’s quality of life. With funding from the Huronia CommunityFoundation, Waypoint collaborated with the Midland Public Library and Quest Art School &Gallery to offer an art program, at little to no cost, to anyone interested in the community. The inclusive program ran once a week for nine months with a mix of professional artists andcommunity volunteers providing guidance in multiple modalities to the participants. A successful year of programming was capped off by an art show and celebration at Quest,where all the amazing artists showcased their creations. Thanks to Waypoint’s Tamara Burke,Faith Roebuck Shergold from the Midland Public Library and Andrew Maize from Quest forbringing this amazing program to our community.

COLLABORATIONHELPS MAKE COMMUNITY ART PROGRAM A REAL ITY

The Royal also formally joined Waypoint and Ontario Shores in a shared electronic healthrecord enabling each hospital to leverage the EHR to improve patient outcomes andsupport collaboration in developing and implementing best practices, evidence-basedcare and common clinical standards. The implementation at all three hospitals wassuccessful due to the leadership and the support of the team of experts from ClinicalInformatics. With this success, the hospitals are further strengthening the partnership byharmonizing into one shared team. Together they will be able to drive best practicesacross the three organizations and the broader mental health care system. Over the next year, the team will be working on upgrading to MEDITECH Expanse with afocus on improving system access and clinical workflows, resulting in a better patient andclinician experience.


As the hospital’s longest serving donor, theWaypoint Volunteer Association has fundedexciting and noteworthy excursions alongwith much needed patient programming and equipment for many years. More recently,an effort was made to find innovativerecreation and leisure opportunities forpatients who are unable to participate inexisting day trips, special events, recreationactivities and rehabilitation services due tophysical and/or psychological barriers. In June 2019, the Volunteer Associationexecutive welcomed staff and patients fromthe Bayview Program to present a $25,000cheque for a Snoezelen Room. A SnoezelenRoom is a multisensory, therapeuticresource for patients who requirestimulation, leisure and recreation, but areunable to participate in traditionalrecreation and therapeutic programs. The Bayview patients are some of our mostvulnerable, highest need patients and as aresult finding meaningful, impactful andenjoyable therapeutic opportunities can bechallenging. The Snoezelen Room will fillthis gap and transform their lives on a dailybasis, providing consistent, ongoingrecreation and therapeutic opportunities.We are so grateful for this support from theVolunteer Association (as well ascommunity sponsors and donors). With thisand other investments, many doors havebeen opened for our patients, providingremarkable opportunities for personalgrowth, healing, skills development, andincreased overall happiness. Thank you.

WAYPOINT VOLUNTEER ASSOCIATIONMAKES S IGNIF ICANT INVESTMENT IN BAYVIEW PATIENTS

FINANCIALS

Salaries, wages and benefits

Drug, medical and surgical supplies

Supplies

Amortization and loss on disposal of equipment

Amortization of Capital and Fund type 2 expenses

19%

1%

2%

8%70%


EXPENSES

REVENUES

Ministry of Health and Long-Term Care

Recoveries

Deferred Contributions and Fund type 2

Other Revenue

7%

8%

3%

82%

*actual financial breakdown available upon request

WaypointCentreForMentalHealthCare

WaypointCtr


WaypointCentre


A Waypoint is a reference point for navigation, whethernautical or in finding your way on a road or journey. Waypoint Centre for Mental Health Care is situated onbeautiful Georgian Bay, a nautical location that captures thehealing power often associated with water. It represents a safe harbour, a guiding light or safe stoppingpoint during a storm, helping define the hospital's role in thejourney of treatment and recovery from mental illness.

Waypoint Centre for Mental Health Care500 Church StreetPenetanguishene, ON L9M 1G3Phone: 705.549.3181Toll-free: [email protected]

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