ivr service provider in delhi

IVR SERVICE PROVIDER IN DELHI

What Is IVR?ibizfone, Hosted Interactive Voice Response (IVR)

solution is a cloud-based EPABX for businesses. ibizfone comprises of an IVR installed on a hosted platform at a remotely located server and allows

businesses to access the application through a user-friendly web panel and serves as a low-cost reliable business phone system with the added advantage of

scalability, flexibility, and zero capex.

https://www.go2market.in/


Why your Business needs Go2Market’s Cloud IVR Solution

◦ Handle Call VolumeDo you get a large volume of calls? Our IVR solution helps you to handle the high call volume. You don’t need to worry about losing leads. Just sit back and relax. Let the IVR handle your calls.

◦ Create a Personalized ExperienceGreet your callers by their names. Record as many greeting messages as you need and keep swapping them. Give your customers's fresh and unique feel every time they call. Direct them to relevant agent/team.

◦ Build a Professional Brand ImageIVR helps you to improve your professional image and creating different departments will heighten your brand image among your customers.

◦ Improve Customer ServiceIVR makes it easy to solve your customers’ queries. Let them divert to the concerned department in the first attempt. Give your customers a hassle-free experience and build trust.



◦ Improve Your Team ProductivityThe goal of IVR is to reduce agent handled call volume – by increasing self-service success and by routing

more calls to the right team or department. It will improve your agents’ efficiency.

◦ Cost EffectiveYou don’t have to spend much. We offer affordable plans to SMBs. No hidden cost or extra money. Just

choose the plan which suits best.



Our Hosted IVR Solution Has Powerful Plug and Play Features

◦ Customize IVR FlowDefine the call flow on the user-friendly web-based panel through simple drag and drop. You can customize your IVR flow in real-time.

◦ Multi-level IVR SystemsLet your customers decide who they would like to speak to without any manual intervention. Receive calls on unlimited extensions anywhere in the world at any time.

◦ Smart Call RoutingDefine the Call routing based on the skill level, event, department, and time-based or any other business need. Call routing can help priorities the calls and route to the right person.

◦ Real Time Analytics and ReportOur powerful dashboard helps you understand what is happening to your business calls in real time. You can check and download all the current and previous calls statistics.



◦ Call RecordingYou can easily Check (and download) all your incoming and outgoing conversations any time. And store these for future use and you may delete these at any time.

◦ CRM IntegrationIntegrate our API with your favorite CRM tool. An integrated view of your clients, sales, and marketing efforts. Engage with your customers right from lead to after sales support.

◦ Sticky AgentsOur Sticky agent feature allows the caller to be automatically connected to the same person who knows the customer recent history. It will help to improve customer experience.

◦ Email and SMS NotificationsNever miss a business lead, get end to end call tracking through SMS and email notifications. Get detailed call reports via email.



How IVR Works?

The interactive Voice response system is a

technology which allows users to obtain information

over a phone system without manual assistance, IVR

receives inputs from callers by pressing of phone keys

as well as voice inputs, kindly refer to the flow chart for

understanding call flow and the functionalities of a

hosted IVR system.



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Contact us◦Email:- [email protected]

◦Mobile No:- +91 8595 08 08 08

◦Address:- D-14/234, Sector-8, Rohini, New

Delhi-110085

◦Website:- https://www.go2market.in/hosted-ivr/


mailto:[email protected]

https://www.go2market.in/hosted-ivr/


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