ITS America 2005

Enhanced Transit Information

CIN RTO

Consumer Information Network

Regional Transit Organization

Presented by: Jesus A. Martinez, P.E.

Advanced TravelerInformation System

Advanced Traveler Information for

Broward,

Miami-Dade, Monroe

and Palm Beach Counties

PALM BEACH

BROWARD

MIAMI-DADE

Advanced Traveler Information Systems (ATIS)

• Use ITS technologies to minimize urban congestion problems in South Florida.

• Public partners are FDOT and MDX along with SmartRoute Systems as the ISP

• Partners on the CIN Project include: Miami-Dade Transit, Broward County Transit, Palm Beach County Transit and South Florida Regional Transportation Authority

What is CIN RTO?

• An integrated regional public transportation database and system.• Incorporates routing, scheduling, fare information and transportation modality for Miami-Dade, Broward, and Palm Beach counties.• Better enhances and coordinates public transportation for the consumer.

The FDOT 511 and CIN Connection

•The CIN transit information system will be available through the 511 IVR as well through the FDOT Smart Traveler web site. • Combining traffic and public transit information better facilitates the goals of both organizations and provides the consumer with centralized traffic and transit information.

System Features

•A centralized database for Miami-Dade, Broward and Palm Beach Counties as well as the Tri-Rail commuter rail system.

•Regional and local trip planning by live operators using the INFO application.

• Complaints and Lost and Found information managed by live operators using the COM application.

• Regional and local trip planning by the consumer using a fully integrated web module.

• Stops and Fares available to the consumer via IVR.

Integrated Data

• Integrated regional public transportation database that contains routes, schedules and fares for all four Transit organizations.

• Allows for sharing of data for regional trip planning and fares between the transit agencies.

• Provides the consumer with a centralized point to fully and accurately plan trips across counties.

INFO Trip Planning Module

• Allows agents to schedule, trip plan and provide service policy inquiries.

• Includes features to ensure agents have the ability to replicate the way in which they search for and provide information to the riders without the assistance of computerized tools.

• Capitalizes on the data contained within the agency's computerized scheduling system to enable call takers to deliver accurate and useful information to riders in a time efficient manner.

INFO Trip Planning Module

Complaints and Lost and Found

• Complaint and recommendation system that will provide the consumer with a means for providing feedback on travel issues.

• Discourteous behavior or exceptionally helpful behavior by transit employees, vehicle stop requests, and the failure of scheduled vehicles to show up at a scheduled location can all be reported and tracked.

• Provides a means of recording, tracking, and responding to lost and/or found articles.

Complaints and Lost and Found

Trip Planning via the Internet

• Consumer has direct access to trip and fare planning via the internet at the CIN RTO website.

• Utilizes the same precise algorithms and integrated data as the INFO application.

• Consumers have the same tools available to plan trips that live transit agents do.

CIN RTO Web

IVR

• Integrated into the regional 511 Traffic System IVR

• Consumers can plan trips among the three counties participating in the CIN project .

• Provides stop locations and times as well as fare information and the ability to be transferred to a live operator at any of the regional transit agencies.

Lessons Learned

• Integration of data from multiple data formats.

• Regional testing / lack of people with experience planning trips that cross multiple counties.

• Algorithm complexity

• Data Updates in rapidly changing transit environments.

• Institutional issues

Future Plans

• Go – Live Summer 2005

•Availability of complaints module on the web

• Full trip planning for the IVR

• Merging of traffic data to provide schedule updates for transit customers based on traffic conditions.

Jesus A. Martinez, P.E.

Florida Department of Transportation

ITS Administrator, District 6

(305) 499-2446, SC429-2446, (305) 470-5832 Fax jesus.martinez@dot.state.fl.us