VolunteerMatchWhere volunteering begins.

Volunteer

It’s Alive! Tools to Piece Together Your Volunteer Engagement Frankenstein#12NTCfrank

Shari IlsenRachael CaineDaniel Marlay

VolunteerMatchWhere volunteering begins.

Volunteer

Evaluate This Session!Each entry is a chance to win an NTEN engraved iPad! 

or Online at www.nten.org/ntc/eval

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VolunteerMatchWhere volunteering begins.

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Presenters• Shari Ilsen– Online Communications Manager, VolunteerMatch– www.volunteermatch.org– @silsen– @VolunteerMatch

• Rachael Caine– Volunteer Program Coordinator, Kiva– www.kiva.org– @kiva

• Daniel Marlay– Volunteer Manager, Greater Bay Area Make-A-Wish Foundation®

– www.SFWish.org– @sfwish

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VolunteerMatchWhere volunteering begins.

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Why are we here?

FACT: 2/3 of volunteers donate to the org they serve.

FACT: They donate on average 10X more than non-volunteers.

Fidelity® Charitable Gift Fund “Volunteerism and Charitable Giving in 2009”#12NTCfrank

VolunteerMatchWhere volunteering begins.

Volunteer

Technology is Your Game Changer

80% of internet users participate in voluntary groups…

compared to 56% of non-internet users.

The Social Side of the Internet, Pew Internet & American Life Project, 2011

Technology increases:

• Visibility

• Accessibility

• Overall capacity

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VolunteerMatchWhere volunteering begins.

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Agenda

• Volunteer lifecycle

• Real-life stories

• Solutions salons

• Final inspiration

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VolunteerMatchWhere volunteering begins.

Volunteer

Volunteer Lifecycle

Recruit

RetainRecognize

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There is No 1-Stop Shop

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VolunteerMatchWhere volunteering begins.

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How do find what’s right for you?

• Learn from experts

• Try stuff out

• Talk to each other

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VolunteerMatchWhere volunteering begins.

Volunteer

Experts• #vmlearn

• Jayne Cravens

• Energize, Inc.

• Idealist

• CyberVPM

• AL!VE (Association of Leaders in Volunteer Engagement)

• Volunteering Resource Library on IdeaEncore Network

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Using Technology in Volunteer Management

Cycle of Volunteer Engagement

• Recruitment• Screening• Training• Placement• Management• Recognition• Ending a volunteer relationship

Volunteer RecruitmentMost volunteers these days find volunteer opportunities online,

so what are the best resources for volunteers?

• Your organization’s website• Google – make sure your organization’s website is search

engine optimized• VolunteerMatch• Idealist• Local volunteer centers • Craigslist• Facebook/Twitter

PAWS website

Screening

• Online Background Checks

Screening

• Online Background Checks• Phone Interviews

Screening

• Online Background Checks• Phone Interviews• Applications

Screening

• Online Background Checks• Phone Interviews• Applications• Online aptitude tests?

Training

• Powerpoint• Videos• Hands-on computer training

Placement

• Google Maps• Website with stories• Website with job descriptions

Volunteer Databases

• Raiser’s Edge• Salesforce• Volgistics• http://www.coyotecommunications.com/

tech/volmanage.html

Volunteer Newsletters

• Keep your organization fresh in people’s minds• Recognize/thank volunteers for their special

help• Calls to action for upcoming volunteer needs

Volunteer Recognition

• Retain your volunteers by letting them know you appreciate them

• Help recruit volunteers by showing them stories of volunteers in action

• Shift the focus to volunteers, not the organization

• Allow volunteers to tell their stories

Ending Volunteer Relationship

• Good Terms or Bad Terms?• Recognize volunteer in e-news, website,

Facebook, etc.• Keeping in touch via the database• Document reasons for ending relationship in

database

KIVA VOLUNTEER PROGRAMS AND THE

TECHNOLOGY USED TO SUPPORT THEM

Rachael Caine: Volunteer Program Coordinator

Kiva’s Volunteer Programs

Kiva Internship Program

Kiva Review and Translation

Program

Kiva Fellows Program

Kiva Fellows Program Technology

Kiva’s global network of Kiva Fellows rely heavily on

technology to stay in contact with each other, Kiva staff,

and the broader Kiva community while in the field.  

Kiva Fellows Wiki: A collaborative history of documents, policies and lessons learned.

Smartsheet: Fellows online work plan used to monitor their work in the field as well as organize/maximize their time.

PA2: A Kiva System used bye fellows, built for MFI Partners to communicate with Kiva.

Kiva Fellows play a key role in making sure our field partners know how to use PA2. This is where a

Fellow would find out info about their field partner's loans and access reports.

Kiva Fellows Blog: A collective blog written by the Fellows (back to 2007), powered by Wordpress.

Fellows You Tube Channel: An online host for fellows to share videos from the field.

The Review and Translation Team

The Review and Translation Team’s

Volunteer Program is an

online community made of over 300

volunteer editors and translators

based all around the world.

WIKI: An online body consisting of policy

and system support FAQ’s. 

VIVA: Self-serve system for taking on loans to edit and translate.

Review and Translation Forum

The Review and Translation forum is an online pool of knowledge where volunteers can post anything from what does this word mean to what kind of loans are

you attracted to and why etc. 

Kiva’s Internship Program

• Kiva’s Internship

Program hosts about

35 interns per quarter

to work in office on

high value projects

with Kiva Teams.

• Kiva’s internship

program provides

Micofinance Education,

Staff and Intern brown

bags, and Professional

Development events. Interns volunteer approximately 82,320 hours per year.

Salesforce: Kiva’s applicant tracking system.

LinkedIn and Facebook: Used to engage Kiva Alumni

Intern Match: A dynamic community page that hosting Kiva’s Internship Opportunities

VolunteerMatchWhere volunteering begins.

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Free Stuff

• Social Media– #VolunTweet– Facebook– YouTube– Flickr– Blogs– LinkedIn– Pinterest

• Recruitment Sites– VolunteerMatch– Idealist– Sparked.com– Onlinevolunteering.org

• Widgets– &you

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VolunteerMatchWhere volunteering begins.

Volunteer

VolunteerMatchWhere volunteering begins.

Volunteer

VolunteerMatchWhere volunteering begins.

Volunteer

VolunteerMatchWhere volunteering begins.

Volunteer

VolunteerMatchWhere volunteering begins.

Volunteer

VolunteerMatchWhere volunteering begins.

Volunteer

Stuff with a Cost

• Email– iContact– Emma– MailChimp

• Texting– Software

• Software– VolunteerMatters

– Convio– Salesforce.com– Volunteer2– VolunteerSpot– VolunteerHub

TechSoup

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VolunteerMatchWhere volunteering begins.

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Talk to Each Other

• Who are you?

• What do you do?

• What technology do you use for volunteer engagement?

• What challenges are you facing with volunteer engagement (and how could technology help)?

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VolunteerMatchWhere volunteering begins.

Volunteer

Evaluate This Session!Each entry is a chance to win an NTEN engraved iPad! 

or Online at www.nten.org/ntc/eval

#12NTCfrank

VolunteerMatchWhere volunteering begins.

Volunteer

Final Inspiration

Keep up the great work!

Special code for free VolunteerMatch Premium Tools:

VolunteersRock

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