itil v3 program catalog2

8/8/2019 ITIL v3 Program Catalog2

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ITIL v3 Program Catalog

The Authority in Service Management

44075 Pipeline Plaza, Suite 120, Ashburn, VA 20147

Phone: 703-297-4600

Email: [email protected]

www.GetITILtraining.com



www.GetITILtraining.com

ServiceDesign

ServiceTransition

Continual ServiceImprovement

LifecycleStream

Managing Across theLifecycle

ITIL Expert

ITIL v3 Foundation

ITILMaster

ServiceStrategy

ServiceOperation

ServiceOerings &Agreements

Planning,Protection &Optimization

CapabilityStream

Release,Control &Validation

OperationalSupport &

Analysis

2credits

2credits3credits

6credits

22credits

Service

Design

Service

Strategy

Continual ServiceImprovement

C o n t i n

u a l S

e r v i c

e

I m p r o v e

m e n t

C o n t i n

u a l S e r v i c e

I m p

r o v e m e n t

Service

Operation

Service

Transition

Knowledge Center is a global independent Service Management specialist having undertaken transformation

engagements in over 50 countries. Recognized as the premier supplier of consultancy, education and tools

Knowledge center in partnership with Fox IT has the most extensive ITIL based ITSM and Governance practice in the

world. The company has been at the forefront of practical implementation of Service Management techniques since

1981 during which time it has established a world-wide delivery network.

ITIL v3 Certication Pathway

ITIL Certication is a world recognized qualication

in the IT Service Management industry. The ITIL

Version 3 (V3) Qualications scheme provides a

modular approach to ITIL certication, and is

comprised of a series of certications focused on

dierent aspects of ITIL Best Practice, to various

degrees of depth and detail. Knowledge Center Inc

is officially accredited as Accredited CoursewareProvider EXIN, the Examination Institute for

Information Science.

The ITIL V3 Qualication Scheme introduces a modularcredit system for each of the V3 certications. All modulesare given a credit value, and candidates meeting therequisite entry criteria and accumulating the requirednumber of credits (22) can apply for ITIL Expert level

certication. ITIL v3 Foundation is a mandatory rst stepis worth two points and ve must be from “ManagingAcross the Lifecycle” which is a mandatory last step. Youcan choose from the Capability stream (4 credits permodule) or Lifecycle stream (3 credits per module) to gainthe other 15 credits, but you are expected to choose abalanced program overall.

Those who hold a v1 or v2 Managers Certicate (17credits) must attend the mandatory v3 Managers Bridgeprogram and pass the exam (5 credits) will also obtain theITIL Expert Certication.

3 Days Yes Yes Yes 2

2 Days Yes Yes Yes 0.5





5 Days Yes Yes Yes 45 Days Yes Yes Yes 4




ITIL v3 Foundation

ITIL v2-v3Foundation Bridge

ITIL v3 ServiceStrategy and Design

ITIL v3 Service Transition andOperations

ITIL CSI

ITIL v3 OSA

ITIL v3 RCVITIL v3 PPO

ITIL v3 SOA

ITIL v3 ManagingAcross the lifecycle

ITIL v2-v3Managers Bridge

Program Duration Publicclasses

Onsite(At your location) eLearn Points



ITIL v3 PROGRAM OVERVIEW

ITIL v3 Foundation

The ITIL Version 3 (V3) Qualications scheme provides a modular

approach to ITIL certication, and is comprised of a series of

certications focused on dierent aspects of ITIL Best Practice, tovarious degrees of depth and detail.

There are four levels of certication within the V3 scheme:

• ITIL Foundation Level

• ITIL Intermediate Level - Service Lifecycle & Service Capability

Streams

• ITIL Expert Level

• ITIL Master (currently in the nal stages of development)

ITIL V3 Foundation Certicate

The Foundation Level of the ITIL Qualication Scheme focuses on

providing knowledge and comprehension of the key concepts,

structure, terminology and processes of ITIL This entry level

certication offers candidates a general awareness of the keyelements of the ITIL V3 Service Lifecycle, including the linkages

between Lifecycle stages, the processes used and their contribution

to Service Management practices. The Foundation examination

consists of 40 multiple choice questions, where only one option can

be correct and will be awarded a mark. The pass mark for this

examination is 65% (26/40) and the exam duration is 60 minutes.

ITIL V3 Intermediate Level

The ITIL Intermediate Level oers two principle streams of

education; Lifecycle and Capability - each with their own series of

certications - and a nal rationalization module, Managing Across

the Lifecycle.

Each of the Intermediate certications provides candidates with theknowledge, skills and competencies required to apply or manage

the application of specic areas of ITIL Best Practice, in a Service

Management environment.

The following entry criteria must be met by candidates who intend

to take any Intermediate certications:

• Candidates must hold the ITIL Foundation Certicate or V2-V3

Bridge equivalent

• Candidates must attend an Accredited Training Course or

Accredited equivalent

• Pass the exam - The pass mark for this examination is 70% (28/40)

and the exam duration is 90 minutes.

The ITIL Lifecycle Stream

The ITIL Lifecycle Stream consists of ve individual certications,

each based on one of the Service Lifecycle phases. This stream will

be of interest to candidates looking to focus on the Lifecycle itself,

the use of process and practice elements used within it and the

management capabilities needed to deliver quality Service

Management practices.

The ITIL V3 Intermediate Lifecycle stream consists of ve individual

certications or modules, each based on one of the ITIL Service

Lifecycle phases, built around the guidance within each of the OGC

core ITIL titles:

• Service Strategy

• Service Design• Service Transition

• Service Operation, and

• Continual Service Improvement

At 3 points per course this will give you 15 points and enough to go

to the MALC course.

The ITIL Capability Stream

The ITIL Capability Stream consists of four individual certications,

which focus on a series of clustered process activities, their

execution and use throughout specic phases of the ITIL ServiceLifecycle. This stream will be of interest to candidates who wish to

gain a deep level understanding of V3 processes and roles, how they

are implemented and how they interact.• Service Offerings and Agreements (SO&A)

Primarily covering Service Strategy and Design processes,including; Portfolio, Service Level, Service Catalogue, Demand,Supplier and Financial Management

• Release, Control and Validation (RC&V)Primarily covering Service Transition and Operation processes,including; Change, Release and Deployment, Service Validationand Testing, Service Asset and Conguration, Knowledge, RequestManagement and Service Evaluation

• Operational Support and Analysis (OS&A)Primarily covering Service Operation and Continual ServiceImprovement processes, including; Event, Incident, Request,Problem, Access, Service Desk, Technical, IT Operations andApplication Management

• Planning, Protection and Optimization (PP&O)Primarily covering Service Design processes Capacity, Availability,Continuity, Security, Demand and Risk Management

At 4 points per course this will give you 16 points and enough to goto the MALC course.

ITIL Managing Across the Lifecycle

The ITIL Managing Across the Lifecycle Certication completes the

Intermediate stream, by focusing on the ancillary knowledge

required to implement and manage the necessary skills associated

with use of the Lifecycle practices. This particular module is aimed at

those candidates interested in achieving ITIL V3 Expert Level, for

which this module is a key requirement.

Achieving ITIL Expert Level

For those candidates who decide to aim for ITIL Expert, the possible

module combinations are many; however, there are some key

requirements all candidates must meet, which are:

1. All candidates must hold the V3 Foundation certicate or V2-V3Bridge equivalent

2. A total of 22 credits minimum must be achieved from ITIL V3Intermediate Level or earlier ITIL certications

3. The Managing Across the Lifecycle module must be taken andpassed once 17 credits have been earned, and

4. Candidates should achieve a balanced knowledge base across thefull ITIL V3 Service Lifecycle.

Need More Information?If you would like more information about these programs, visit our

website www.GetITILtraining.com or call us at 703-297-4600.

ITIL® is a Registered Trade Mark, and a Registered Community Trade

Mark of the Office of Government Commerce, and is Registered in

the U.S. Patent and Trademark Office.



Knowledge Center in partnership with FoxIT has grown to become recognized globally as

The Authority in Service Management and is very proud of its commitment to IT best practice

frameworks. FoxIT is proud to be celebrating 20 years of ITIL® experience. Operating through

many oces across the globe, we are the world’s #1 supplier of ITIL and ITSM education andconsulting services.

Over 200,000+ delegates trained in over 55 countries & 15 languages - including

employees from over 450 of the Fortune 500 companies – more than any other

organization worldwide.

Over 26 years experience in IT Service Management gives us the experience to

understand your needs and requirements

Delivery Capacity and Capability: Team of over 100 practicing Consultants, all fully

ITIL qualied to ITIL Expert level and working with best practice frameworks and

techniques, helping to deliver above average pass rates

Implementation Accelerators: Range of Toolkits (Implementation Accelerators),

foxPRISM and foxFLOW, that speeds and simplies the implementation of Service

Management giving faster results and better returns on investment

Contribution Authors: Involved in the inception of ITIL, authoring many of the original

modules, ITIL v1, v2, v3, ISO20000 and the Microsoft Operations Framework.

Global Coverage: Fox have delivered training in over 55 countries and in 15 dierent

languages. Fox also works with worldwide partners to deliver our products and services

as part of our worldwide network

ITIL V3 (Published in 2007):

Lead Author of the ITIL v3 Service Design core volume (Vernon Lloyd)

Member of ITIL V3’s international exam qualication panel

Delivered the world’s rst ITIL V3 Foundations and Intermediate course

Trained more students in ITIL V3 than any other organization (Foundations,

V2-V3 Foundations Bridging and V2-V3 Service Manager Bridging) with pass

rates that exceed the industry average by double-digits

ITIL V2 (Published in 2000):” Lead Author of ITIL V2’s core books: Service Support and

Service DeliveryitSMF Trainer of the Year 2007 - John Griths

ITIL v1, v2, v3 Lead Author - Vernon Lloyd

Material developed and delivered by practising consultants with real life experiences

EXIN, ISACA & ITSMF Accredited

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itil v3 program catalog2

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