Achieve ITIL® Expert Level

Open doors you never thought possible!

The ITpreneurs Expert Program is the ultimate program for aspiring IT professionals to achieve the ITIL Expert Level!

The ITpreneurs Expert Program will take you to the Expert level in one-go, making you part of a select group of ITIL Experts. By signing up for this intensive and innovative program, which combines modern learning technologies with energy-packed classroom sessions, you will have guaranteed fun and an incredible learning experience along the way. Grab this oppor-tunity and open new doors for your career with the ITpreneurs ITIL v3 Expert Program.

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Accelerate your career

Smart use of technology and innovative course design

An effective blend of delivery methods – including high quality e-learning, group work, virtual coaching and traditional classroom sessions.

Intensive classroom sessions with your peers

A journey with a group of like-minded professionals results in an intense group experience, the perfect climate for knowledge and experience sharing.

Access to an Experts Community of peers

Become part of a global community of ITpreneurs Expert Program alumni and let the network work for you in pursuing information and career opportunities.

Achieve ITIL Expert Level in half the time it would normally take

The Expert Program contains sessions over a period of 10 or 12 weeks. The program reduces the effective time in class and travel by more than 50% while giving you more flexibility and control.

Accelerated path to certification

Intense group experience

Innovation in design

Access to Experts Community

Why become an ITIL Expert?

The ITIL Expert status replaces the popular and revered ITIL Service Manager Certification, with the migration to ITIL version 3. ITIL Experts are recognized and respected in the industry for their knowledge and skills. The status is considered a unique achievement and can enhance your professional status as well as your career prospects significantly.

Are you:

Motivated to enhance your career prospects as a leader and a manager in the IT governance, IT operations and/or IT •infrastructure domains?Excited about becoming a more complete and well-rounded IT Service Management Consultant?•Eager to become a better IT process practitioner?•Looking to design and implement IT Service Management strategies in your organization? •Looking for an opportunity to become more effective in the design of ITSM Processes?•Talented, ambitious, and interested in enhancing your career prospects and your professional status ?•

If you answered ‘yes’ to one or more of the above points, then the ITpreneurs Expert Program is definitely for you. This program will boost your career prospects, open doors to new possibilities and make you an authority within the international Service Management community. The following are the four key characteristics of the Expert Program

An example of innovation and design in course delivery is the use of e-learning as a learning method in the Expert program. ITpreneurs is leading this innovation in Process training and Best Practices domains.

Between 8 and 10 hours of self paced e-learning per module that you can complete in your own time and at your own pace. Virtual Classroom environment can be provided as an option to classroom training, still retaining the interactivity, personal touch and participation as a physical classroom through the use of engaging and interactive online tools.

A virtual coach, available to help out when required. Digital reference material with background information provided on an e-reader or digital copy for your laptop.

ITIL is the most recognized and well-known set of best practices for IT Service Management. Used by thousands of organizations around the world, the ITIL Framework has matured and is now a defacto standard for the management of IT.

You have completed your first exams before you start with the second block of the course. The •program basically repeats with e-learning, followed by classroom, more e-learning and then exams for the 2nd set of modules.

In the eighth week, you will meet your fellow participants again in a live classroom session. This is •one of the strengths of the Expert Program spending significant time with like-minded professionals and hence forming long – lasting friendships.

Back home for the second time you will prepare to take the 2nd set of certification exams. The Exam •preparation sections available through the e-learning environment includes a sample exam, exam facts, and tips and tricks to help you become prepared and confident.

Virtual instructor support/virtual group support

The program starts with an initiation conference call that takes place couple of weeks prior to the first •(physical or virtual) classroom session. The course instructor and all students participate in this call.

After the call you will receive access to an online campus and can get started with the e-learning for •the first two modules. Your instructor will be available for support and you can communicate online with your fellow students.

When the first e-learning module is finished, you will meet the group for the first time in a classroom •environment where you will cover the hands-on and application aspects of the content , while participating in group discussions and working on case-study scenarios/exercises.

After your first week of knowledge sharing, you will go back to your home/office to process the •information and use the e-learning modules to prepare for your first set of exams.

The third and last segment of the Expert Program covers Managing Across the Lifecycle module and •starts with the most learner-centric way of learning – the e-Learning modules enable you to stay in control and pace yourself.

You will attend the classroom for the 3rd and final time – this time for a two-day, session in which you •will not just learn ITIL theory, but also share experiences with your fellow practitioners.

Now you are one step away from achieving ITIL Expert status, for which you will have some more •e-learning to do and prepare for your final exam with the help of (virtual) instructor; complete Managing Across the Lifecycle and join an exclusive community of Experts

Lifecycle Route In the Lifecycle route, you will learn about the principles and core concepts of the Service Lifecycle approach to IT Service Management. This includes a focus on the management and control elements of the Service Lifecycle and the following processes associated with all Lifecycle modules:

The Lifecycle Track is for those who provide guidance towards the implementation of ITSM in an organization. (eg: IT Manager, Process Owner, ITSM Implementer, ITIL Consultants)

Courses:

• ServiceStrategy(SS)• ServiceDesign(SD)• ServiceTransition(ST)• ServiceOperation(SO)• ContinualServiceImprovement(CSI)• ManagingAcrosstheLifecycle(MALC)

Capability Route

The Capability route enables you to achieve a better understanding of the Service Lifecycle and the processes associated with all the Capability modules. This includes a focus on a series of clustered process activities, their execution and use throughout the following specific phases of the ITIL Service Lifecycle:

The Capability Track is for those who are involved in executing and improving existing ITIL processes in an organization. (eg: Process Manager, Operational staff, Process Consultant, IT Practitioner)

Courses:

Release, Control, and Validation (RCV)•Operation Support and Analysis (OSA)•Service Offerings and Agreements (SOA)•Planning, Protection, and Optimization (PPO)•Managing Across the Lifecycle (MALC)•

Two distinct routes to achieve ITIL Expert Certification

10

01Kick off call

02-03e-Learning

04Classroom

05Post- study

Exams

1112

e-Learning

08

06-07

09

Classroom

Post- studyExams

e-Learning

Classroom

Post- studyExams

SOA

+ P

PO

SS+S

D+C

SI

RCV

+ O

SA

ST+

SO+C

SIM

ALC

week

week

week

week

week

week

week

week

week

week

The “Classic”

In this option you will meet your fellow students 3-times over a period of 12 weeks. You will complete portions of the e-learning component of the modules before and after the classroom sessions.Exams are completed between the classroom sessions and are scheduled by yourself when you see fit.

The “Classic Virtual”

This program is identical to the “Classic” with the difference that all sessions take place in a Virtual Classroom setting . This means that you do not have to travel to become an ITIL Expert, which results in a significant reduction of your training program costs.

The “Boot Camp”

The Boot Camp requires you to complete all intermediate (Capability or Lifecycle) e-learning modules prior to the classroom. After completing the Lifecycle modules, you will start with the e-learning and classroom components of MALC.

The “Weekend Warrior”

You’ve got a busy calendar and really cannot take much time for training. After work, there are so many other things and only the weekends remain. You will complete the e-learning modules during the weekends for 12 consecutive weeks. Every Monday you come to class to discuss the various Intermediate or MALC modules.

Not one, but two tracks

Lifecycle Track that includes: Service Strategy (SS), •Service Design (SD), Service Transition (ST), Service Operations (SO), Continuous Service Improvement (CSI) and Managing Across the Lifecycle (MALC)

Capability Track that includes: Planning, Protection and •Optimization (PPO), Service Offerings and Agreements (SOA), Operational Support & Analysis (OSA), and Release, Control, & Validation (RCV) and Managing Across the lifecycle (MALC)

Self-Paced e-Learning

50 hours of e-learning for each of the Capability and •Lifecycle tracks

E-learning material available for 2 years after completion •of the course

E-learning focused on theory, explaination of concepts, •exam preparation

(Virtual) Instructor is available through out the program •for e-mail based support

Available Learning Paths

Program characteristics

www.ITpreneurs.com/expert Version code: 241209

Contact us for more information

+1 (800) 214 6371- USA+31 (10) 71 10260 - INT.

info@ITpreneurs.com© Copyright 2010 by ITpreneurs Nederland B. V. All rights reserved ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.

High energy and high pace classroom

Intensive classroom study: Lifecycle - 10 days. Two weeks •of 4 days each, followed by 2 days for Managing Across the Lifecycle. Capability - 12 days. Two weeks of 5 days each, followed by 2 days for Managing Across the Lifecycle.

Classroom dedicated to practical application: cases, •assignments and scenarios

Accredited course program

Meets all requirements for ITIL Intermediate courses as •per ITIL syllabi; program accredited by EXIN and LCS

Exam Pass Guarantee

ITpreneurs will pay for the 2nd and 3rd retake in case •you fail the exams. Specific conditions apply (such as required completion of e-learning etc.)

Digital Reference Materials

Students receive an e-reader with reference material to •avoid printing of thousands of pages of course materials