THE LISTENINGTHE LISTENING                         

TYPES OF LISTENINGTYPES OF LISTENINGEnrollment no:1. 130410109101(SHAH RAJ)2. 130410109111(SONI MEGH)3. 130410109123(VASAVA HIMANSHU)

LISTENINGLISTENING• WHAT IS LISTENING• LISTENING VS. HEARING• METHOD TO IMPROVING LISTENING• TYPES OF LISTENING• BARRIERS IN LISTENING• ACTIVE LISTENING SKILLS• ACTIVE LISTENING &PASSIVE

LISTENINGS• TIPS FOR GOOD LISTENINGS

What is Listening? What is Listening? • Listening (ILA, 1996): the process of

receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention.

• Effective communication is 2-way– depends on speaking and listening

Listening vs. HearingListening vs. Hearing• Hearing- physical process; natural;

passive

• Listening- physical & mental process; active; learned process; a skill

• Listening is hard!You must choose to participate in the

process of listening.

Method to improving Method to improving listeninglistening

• Goal of the conversation:the goal of conversation should be very much clear in the mind of listener . to build up relations, to fell good , exchange of information.

• Clarity of options: Both speaking and listening are important but people generally take turn.

• Plan what to say: when your turns come you must know to say for this.

Percentage of Time We Spend Percentage of Time We Spend on Each Type of Communicationon Each Type of Communication

Mode of Communication

Formal Years

of Training

Percentage of Time Used

Writing 12 years 9%

Reading 6-8 years 16 %

Speaking 1-2 years 30%

Listening 0-few hours

45%

TYPES OF LISTENING

•FOCUSED LISTENING: When the listener no attention on the contentOf what is being said , it becomes , listening.

•Appreciative listening: When the listener lisent some thing for enjoyAnd pleasure.

•ATTENTIVE LISTENING: In this type listening, the listener complate Attensioin is must in situations as interview, meeting, group discussionEtc.

•EMPATHETIC LISTENING:This type of listenings leads the listener Not only to understand the physical message but also into state of mind,Felings and emotions.

And other listenings like superficial ,Appreciative listening etc.

Why Be A Good Listener?Why Be A Good Listener?The Needs of the Customer…• To be recognized and

remembered• To feel valued• To feel appreciated• To feel respected• To feel understood• To feel comfortable about a want or

need

Barriers to ListeningBarriers to Listening• Psychological

Barriers• Uninteresting Topics• Speaker’s Delivery• Linguitics barriers• Mentally Preparing

Response

• Listening for Facts• Personal Concerns• Personal Bias• Language/Culture

Differences• Physical barriers

Bad Listening HabitsBad Listening Habits• Criticizing the subject or the speaker• Getting over-stimulated• Listening only for facts• Not taking notes OR outlining everything• Tolerating or creating distraction• Letting emotional words block message• Wasting time difference between speed of

speech and speed of thought

Active Listening SkillsActive Listening Skills Effective listening is active participation in a

conversation.

The listener must actually hear and not assume what is said.

Active listeners sit or stand alertly, maintain eye contact with the speaker, concentrate on the speaker’s words, make verbal responses, and summarize parts of what has been said when clarity is needed.

We cannot learn anything from others if we try to do all the talking.

Let speakers finish out their own sentences.

Don’t interrupt them to interject your own thoughts.

Pay attention to the tone of the words and the nonverbal cues of the speaker.

TIPS FOR GOOD LISTENINGTIPS FOR GOOD LISTENING• A good listener should concentrate on the message fully avoiding

physical distraction such as an attractive face or fragrance of a perfume.

• A good listener should not allow his prejudices to close his mind to the conveyed information.

• A good listener should send some verbal utterances as yes amd some non verbal sing as rolling eyes.

• One important trait of a good listener is patience . though he or she may be in hury , he or she should listen the speaker patinty.

• A listener shold take notes if he or she fells it desirable to use it at a later stage.

ACTIVE LISTENING VS. PASSIVE ACTIVE LISTENING VS. PASSIVE LISTENNINGLISTENNING

ACTIVE LISTENINGS:• It is a two way process where listener play an active role.• Active listening leads to effective and should listener speaker relationship• It is the process of converting an idea or thought into message with

complate involment.• Active listener shows his thirst for knowladge and information by asking

relevent questions and thus leads to build up a good rapport between speaker and listener.

PASSIVE LISTNINGS:• It is the process of just absorbing the message without any involvment.• The listener discourages the speaker by expressing boredom on his face.• It is a one way process where the listener plays on roe.• No scope for listener speaker relationship and infact the speaker wants to

avoid such listeners.

THANK YOUTHANK YOU

• PRESENTED BY

• SONI MEGH G.• SHAH RAJ • VASAVA HIMANSU