IT Master Plan

Ziggy hotel

We areVision

• #1 affordable, amiable, hospitality

Mission• Pay as you use

MissionAffordable

• Only need to pay as you use

Amiable• Creating right environment for

socialityHospitality

• Clean and Secure Enviroment

Phase 1-1

Reservation & Promotion

Front Desk

- Check In -Check

out

Facilities usage

- Guest Room- Meeting Room

- Restaurant- Gym

- Business Center

House Keeping

- Self Service

Billing

Finance & AccountingInformation Technology

LOGISTIC & GAHuman Resource

Phase 1-1Core - House

keeping- Front desk- Billing- Facilities- Promotion - Reservation

Necessity - Finance & Accounting

- HRD

- IT

Infrastructure - LOGISTIC & GA

Weaker Equal Stronger

Phase 1-2Reservation

Value Propositions:Multi channel promotion, call/web reservation

Capabilities:1. Reservation- Web- Newspaper- Airlines site2. Reservation- Primary web reservation- Secondary call

reservation

Products & Services:•Email/sms blast•Member loyalty•Member get member

Reservation- Check in- Check

out

Phase 1-3Front desk

Value Propositions:Fast, simple

Capabilities:•Card Access •Smart integrated Front Desk•Touch Panel

Products & Services:•Self check in •Real time information bill

Front Desk- Check in- Check

out

Phase 1-4Facilities

Value Propositions:Always connected

Capabilities:•Touch Panel•Multimedia•Internet

Products & Services:•Wifi everywhere

Facilities

Phase 1-5 House Keeping

Value Propositions:Fast reliable service

Capabilities:•Touch Panel•Infrastructure•People

Products & Services:•Order from touch panel (in room)

House Keeping

BillingValue Propositions:

On line billing in touch panelCapabilities:•Taouch panel•Infrastrcuture •application

Products & Services:•Able to check billing from touch panel

Billing

Organization I.T. NEEDS IT Value PrepositionBasic Hygiene Differentiators

• Wi-Fi• Building Automation System (BAS)

• High Speed Internet Connection

• Key Card System

• Smart Front Desk System

•Online Billing info to customers

•Integrated Billing Calculation

• Touch Screen Application

• Fast, Simple and accurate

•Intelligent technology with customer pattern recognition

• High Availability•Integration to Housekeeping Services/Devices

Phase 2-3Promotion & Reservation

Front Desk Facility Usage Housekeeping Billing & Payment

GA & Logistic PurchasingHRD

Finance AccountingIT

APPLICATION & TECHNOLOGY• Application TO-BE :A. ReservationB. RegistrationC. Electronic Cash RegisterD. HousekeepingE. Guest HistoryF. Telephone

G. BanquetH. Point of SalesI. CRMJ. Food & Beverage Cost

Control SystemK. Material Management SystemL. Management Information

System

M. Financial Accounting System

N. Personnel Management System

O. Executive DashboardP. BASQ. Integrated BAS with

CRM

• Technology :1. IP Telephony2. Wi-Fi Transmitter3. Internet Broadband4. Building Automation System

(BAS)5. CCTV

6. One Bill Payment7. Panel Touch Screen8. Key Card System9. Video/Call Conference

New System

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P2 P4 P6 P8 P10 P12 P14 P14Application P1 P3 P5 P7 P9 P11 P13 P13A1 x x x x x x x x x x x x x x x xA2 x xA3 x x xA1 x x x x x xA2 x x x x x x x xA3 x x x x x xA4 x x x xA1A1 x xA2 x

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2012 2013 2014

2012

2013

2014

Peta Jalan BI 2012-2014

16

No JENIS PEKERJAAN 2011 2012M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12 M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12