issue 2- christmas
TRANSCRIPT
December 21, 2016 Issue 2, Special Edition
The Cowfish Monthly
“WRAPPING UP” THE YEAR!
Wow! It has been a fast paced year! We can’t believe it is al-
ready almost the end. Let’s first welcome back Tom as our restaurant
manager! There have been many changes within Universal Orlando
Resorts and Parks this year. There has been tremendous growth in City-
walk as well, with the opening of Toothsome Chocolate Emporium and
Savory Feast Kitchen and others changes inside the parks. Such as the
opening of a second Auntie Anne’s location at Islands of Adventure. It
is time to celebrate the year with Universal’s annual Macy’s Parade,
Grinchmas and Citywalk’s Eve Spectacular. More details about parades,
holiday booklet block-out dates and show times inside this issue. Let us
celebrate not only our guests but all of our fellow team members! Let’s
also welcome Betty to the team! Hope everyone has safe and happy hol-
idays!
-Laura
A Special Note From Gina
" To my amazing host team! I just want to thank you for a
GREAT year! We finished 2016 really strong! We worked hard
this year through manager changes, departmental changes, rainy
days, hot late summer nights, prepping for hurricanes, more
HHN nights than ever, and a brand new update to Zomato! I can
not thank you enough for all you do. You are ALWAYS the very
FIRST experience and impression of our guests. You set the pace
of their entire review and our PHENOMENAL revinate scores
shows you are the BEST in Citywalk! Happy Holidays and Happy
New Year!”
-Gina
INSIDE THIS ISSUE
A Celebration of Harry Pot-ter………………………………….... 2
The Grinchmas Who-liday Spec-tacular ……………………………...2
The Macy’s Holiday Parade…..3
Hard Rock Live Shows ............ 3
Citywalk’s Eve Celebration ...... 4
New Zomato App………………...4
SPECIAL POINTS OF INTEREST
Park Hours for the Holidays
Holiday Pay Reminder
Monthly Host Focus
Changes at the Host Stand
Holiday Block-Out Dates
“Event Will Feature the Largest Harry Potter™ Expo in Event History along with New Panels and Demonstrations”.
The Grinchmas holiday spectacular is back! The Grinch is back in
Seuss Landing at Islands of Adventure and brought back his famous
live show, the “Grinchmas Wholiday Spectacular,” featuring the Whos
from Who-ville. Show times can be found at-
www.universalorlando.com/holidays or the team member reference
guides. Watch the show and relive your childhood memories. Meet the
Grinch is also back! During select times, guests can shake his furry
hand, get his autograph and take a photo with the Grinch and the Who-
villains.
The Grinch™ & Friends Character Breakfast is also back!
On select dates in December, (3-4, 8-11, 15-18, 21-25) guests can join
the Grinch in a live character breakfast. The breakfast is a priceless hol-
iday memory our guests will never forget, and they’ll have the photos to
prove it! The breakfast takes place at Circus McGurkus Café Stoo-
pendous™ in Seuss Land-
ing™ from 8:00am to
10:00am. Reservations can
be made at universalorlan-
do.com, Guest Services, or by
calling 407-224-FOOD.
A CELEBRATION OF HARRY POTTER™
WHO STOLE CHRISTMAS AGAIN?!
Get your wands ready wizards!
A Harry Potter celebration is
back! Starting on January 27th
through the 29th, the special
three day event will celebrate all
Harry Potter fans. This fourth
annual event offers guests the
opportunity to immerse them-
selves in a full Harry Potter
world experience and purchase
special merchandise. This year’s
A Celebration of Harry Potter™
will give guests the opportunity
to celebrate J.K. Rowling’s Wiz-
arding World with a variety of
exclusive experiences and attend
the largest Harry Potter™ Expo
in event history, featuring more
partners and immersive exhibits
than ever before. Expo participants will
include: Warner Bros. Studio Tour
London, Harry Potter™: The Exhibi-
tion, Pottermore and Audible, MinaLi-
ma, Harry Potter and the Cursed Child,
Scholastic, Google Daydream and
Warner Bros. Home Entertainment.
For the first time ever, Professor Flit-
wick and Girphook (otherwise known
as Warwick Davis) will attend the event
and participate in festivities, as well as
film star Matthew Lewis ( otherwise
known as Neville Longbottom). More
special celebrities and festivities to be
released later on. For our guests, access
to A Celebration of Harry Potter™ is
included with regular theme park ad-
mission or with an annual or seasonal
pass.
HOLIDAY PAY FOR THE END OF THE YEAR
DUE TO THE HOLIDAY, PAYDAY IS SCHEDULED AT A DIFFERENT DATE THAN NORMAL. PAYDAY WILL OCCUR DECEMBER 22 WITH NO OFF-CYCLES DECEMBER 26-30.
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MACY’S HOLIDAY PARADE™
The best parade is back at Universal Studios! This holiday spectacular
features marching bands, clowns, all your favorite mascots, creative
floats and an appearance by Santa himself! And as part of the parade,
join Santa for the amazing tree lighting ceremony with music and a
bright display of lights!
Parade begins at 5:00pm on nights for December 3, 2016 – Decem-
ber 18, 2016
Parade begins at 8:00pm on nights for December 19, 2016 – Janu-
ary 1, 2017
HOLIDAY BOOKLET BLOCKOUTS
The team member holiday coupon booklets are blocked out from
now until January 4th, 2017.
The booklets are only effective for parties of four or less.
The coupon can be used at the following full service locations in
Citywalk: Bob Marley’s, Pat O’ Brien's, Vivo, NBC Sports and Grill,
Cowfish and Antojitos.
The 50 % off coupons expire on 1/31/17. The 50% off merchandise
offer expires on 1/1/17.
PARK HOURS FOR IOA
DEC 21- 9 AM-9 PM
22-25– 9 AM-10 PM
26-31- 8 AM-11 PM
JAN 1– 8 AM-10PM
PARK HOURS FOR UO
DEC 21– 9 AM-9 PM
22-25 -9 AM-10 PM
26-30- 8 AM– 11 PM
31- 8 AM-12:30 AM
JAN 1– 8 AM-10PM
Hard Rock Live
Shows
December 30th- Classic
Albums Live: Pink Floyd
December 31st– Rock
Till’ the Drop
January 7th- Ron White
The parade spreading cheer in the San Francisco area of Universal Orlando.
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NEED A RESUME CRITIQUE?
Starting in January,
once our peak season is
over each host will have
the opportunity to meet
with Gina to talk about
promotional concerns
and have their resume
critiqued. Schedule ap-
pointments with Gina
directly if you would like
some feedback on your
resumes. She wants
growth for all team, so
don't be hesitative to ask
for help.
NEW YEARS EVE CELEBRATION
We would like to thank all the hosts for a great year! Thank you all
for adapting the changes over the last year. We are all excited about our
new menus too! There is a new Standard Operating Procedure for V.I.P
reservations. You MUST get a manager as soon as you take the reserva-
tion. If there is a manager available please let them take the reserva-
tion. If they are not available no-
tify them immediately after tak-
ing the reservation. In addition,
we are not taking reservations
from the 24th to the 31st. Ask a
manager if you have any ques-
tions.
It is almost time to ring in
the New Year! Universal City-
walk’s EVE celebration is back!
EVE is an eye-popping, mind-
blowing, jam-packed New
Year's celebration. It is the best
party this year and the next.
Enjoy signature drinks. Revel
in six awesome Citywalk™
clubs with live bands and DJs.
Feast on unlimited gourmet
cuisine. Rock out on Orlando's
biggest outdoor dance floor
while being part of a stunning
lightshow through your LED
experience presented by Coca-
Cola.
NEW ZOMATO APP!
MONTHLY HOST FOCUS
Gone are the days of Nextable! We are enthused to introduced the new
host app, Zomato. This new app is very similar to Nextable but with
added features. The new app will allow us to better serve our guests and
hopefully have less connective and syncing issues. We are thankful for
everyone learning to adapt to the new app and if you have any ques-
tions ask a fellow host or manager.
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