iscram 2016 volunteering workshop: ct and vgi
TRANSCRIPT
This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement n° 607798
Driving Innovation in Crisis Management for European Resilience
Lessons learned in DRIVER ISCRAM workshop on informal
volunteering, Mai 22-nd 2016, Rio de Jainairo
EXPE42: INTERACTION WITH CITIZENS AND VOLUNTEERS
Objectives: improved situation awareness and context-aware crisis communication with the citizens (context = time, space, user profile)
Criteria of success: (satisfaction with) context-aware informing and alerting of citizens; micro-tasking & managing of the volunteers; efficient gathering of information from citizens; information use by decision makers.
Process: Using mobile apps for alerting, informing and crowd tasking of citizens in a defined area, based on the common operational picture; improving the COP using information from citizens
Scenario: communication of responders with volunteers during crisis situations
Experiment Leader : AIT (Austria)
Host platforms: THG (Netherlands), MDA (Israel)
Partners: FRQ, WWU, HKV, ATOS
Experiment 1 – January 2016 (CBRN - Israel)
Experiment 2 – February 2016 (humanitarian - Austria)
Experiment 3 – April 2016 (flood - Netherlands)
Solicited (through tasking) and unsolicited information about situation and needs
profile- and position-specific warning, alerting and tasking of citizens
Challenge 1: one to many & many to one communication- One size does not fit all!
Challenge 2: Situation awareness- How to interpret information from citizens?
Challenge 3: tasked citizens as auxiliary resources - what can they do?
Tasks• CrowdTasker (AIT)
Observations• GDACS mobile (WWU),
CrowdTasker (AIT)
Information• SafeTrip (HKV), CrowdTasker
(AIT)
Alerts• DEWS (ATOS)
2 COP tools (FRQ, TNO)(1) Present „known situation“ from model(2) Present observations (including task reports!)(3) Interpret observations
FRQ CIS used to facilitate information exchange
Involved Tools
“reality” by MEGOO flooding model (HKV) and XVR virtual reality
tools
3
CrowdTasking Quest: manage the work of
the crowd. Challenges
Dedicated CT manager needs to define the tasks (time & know-how needed!)
Scaling to large number of volunteers and tasks.
Analysis of the results can be tricky. Semantic of responses is defined „on the fly“.
Volunteered Geographic Information (GDACS mobile)
Quest: gather information from the crowd in easy-to-process form.
Challenges Relevance of received data
for crisis managers not known in advance
Volunteers not sure which category to associate with the report.
Coordination of efforts
METHODOLGY: CROWDTASKING VS. VGI
4
CrowdTasking Highest acceptance in
Austria; rising interest in Israel and Netherlands; unknown elsewhere
Lack of TRL8+ tools Significant effort needed to
issue tasks, but the value for CMs is clearly defined
Volunteered Geographic Information
VGI is widely used across the globe, not only in CM
Plenty of TRL8+ tools, including dedicated VGI tools for CM (e.g Ushaidi)
Making use of the information can be challenging
ACCEPTANCE: CROWDTASKING VS. VGI
5
Pre-crisis
situation
Dangers luring out there, e.g. damaged infrastructure, vulnerable citizens, missing resources, …
Damage reports
Rapid assessment of the effects of e.g. flood, fire,
earthquake …
Need reports
Reporting the needs for food, water, shelter, medication …
USE OF VGI OBSERVATIONS?
6
USE OF CROWDTASKING?
Micro-Learning
• How to do X?• What to do in a current/upcoming crisis?
Assessment
• Individual preparedness (do you have X?)• Anything else (see VGI on previous page)
Tasks
• Physical tasks (carry sand bags, entertain children, help elderly)• Virtual tasks (e.g. assess reports from the field, translate texts)
7
CrowdTasking Explicit tasks increase
response motivation Additional incentives
planned: Top list of volunteers better informing for CT users Other?
Volunteered Geographic Information
“External” motivation, e.g. right after the start of the crisis
In GDACS mobile, users can see other reports After assessment by tool
manager
MOTIVATION?
Welcome to the workshop!
Denis Havlik, AIT<[email protected]>
This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement n° 607798
Time has come to drive
innovation
in Crisis
Management for
European Resilience
driver-project.eu
Coordinator: Fernando Kraus [email protected]
DRIVER-PROJECT
@DRIVER_PROJECT#DRIVER
Driver Project
GET INVOLVED!
Thank you for your attention