ByKrishna Teja

Type Subsidiary of the Indian Railways

Industry Railways

Headquarters New Delhi, India

Area served India.

Services Catering, Tourism and Online Ticketing.

Parent Indian Railways.

Website www.irctc.co.in

Indian Railway Catering and Tourism Corporation

VISION

“To be the leading provider of high qualitytravel, tourism and hospitality related services,for a range of customer segments, withconsistently high level of customer satisfaction.”

BACKGROUND

IRCTC was incorporated on 27th September, 1999.

An extended arm of the Indian Railways to upgrade, professionalize and manage the catering, tourism and hospitality services

To promote domestic and international tourism through development of budget hotels, special tour packages, information & commercial publicity and global reservation systems.

OBJECTIVES

1. To provide high quality catering services.

2. To be a significant player in the hospitality business.

3. To provide high quality package drinking water (Railneer).

4. To promote tourism across the country.

5. To provide single window solution to its customers.

6. To maintain leading position in internet ticketing, e-commerce and technology.

7. To adopt strong Corporate Governance practices and best and transparent industry practices.

8. To work towards creation of additional infrastructure on Railway and non-railway premises.

9. To develop and operate Executive Lounges, Multi-functional complexes, budget hotels etc.

10.To imbibe strong customer friendly, professional and ethical work culture.

Managing Director

Director(Catering Services)

Director(Tourism & Marketing)

Director(Finance)

ORGANIZATION STRUCTURE

Five Zonal Offices are working at Delhi, Kolkata, Mumbai, Chennai & Secunderabad.

South Zone Office is headed by Regional Director and all other Zonal Offices are headed by Group General Managers.

Zonal Offices are assisted by ten Regional Offices at Lucknow, Chandigarh, Jaipur, Bhubneshwar, Guwahati, Patna, Bhopal, Ahemedabad, Bangalore and Ernakulam.

Ticketing

IRCTC WEB PORTAL

Launched in 2002.

Tickets for Rail journeys and Tatkal tickets can be booked the Internet on the website by any user after registering at the site for free.

Credit and Debit cards are accepted during internet transactions.

Nominal service charge is levied.

Automatic Refunds: A refund is made on the card in case of cancellation.

Online ticketing

Passengers can book two types of tickets. They are e-ticket and i-ticket.

An individual can book Maximum of Ten berths/ seats in single transaction.

Cancellation facility of your Ticket is possible Online(e-ticket) only.

IRCTC has also added flights and hotels booking facilities to their line of online reservation services

SMS Booking

It is launched on 28th June 2013.

The simplest version of Mobile ticketing where in the ticked can be booked using just 2 SMS.

you need to send an SMS with the details.

You’ll then receive a transaction ID.

PAY<space>Transaction ID, MMID and OTP.

MOBILE APPS FOR ANDROID PLATFORM

Application features

PNR Status Enquiry

Train Between Station Enquiry

Seat Availability Enquiry

User Registration

Ticket Booking

Ticket Cancellation

Booked History Details

Refund Mechanism

TATKAL TICKET

Start at 10:00 A.M daily

You have to make your ticket one day before your train start from origin station.

IRCTC is currently using 58 iridium servers and 10 more servers to be added to cater the heavy traffic in peak hours.

139 - RAIL SAMPARK

IRCTC manages the enquiry services of Indian Railways

Integrated Train Enquiry System of Indian Railways on PPP basis.

9971111139

Catering

Catering

Mobile Catering

IRCTC is in charge of catering services on few trains such as all Duranto Exp., Farakka Exp., Shatabdi Exp.,

Maitree Express.

Kandhari Exp. Rajdhani Exp.

Static Catering

Catering units have been transferred

Food Plazas/Fast Food Units

Book stalls

Managed by zonal railways instead of IRCTC.

Executive Lounges

Providing pre departure and post-arrival composite services.

This lounge is at par with international standards in providing services with facilities.

Non-Railway Catering

Catering

Institutional Catering , Office Catering, Events Catering and management, Industries catering, Highway Catering, Sports Catering.

Facility Management

Housekeeping Services, Front Office Management, Laundry services, Security services, Horticultures services, Pantry support services, Maintenance and other related services.

Management of Hotels & Guest Houses

Provision of Catering Services (Cafeteria and Room Services), Provision of House-keeping services, Laundry Services, Security Services , Horticulture, Maintenance and other related services.

Non-Railway Catering services to Signed in 2012….

a. Writers Building, Kolkata

b. Bhabha Atomic Research Centre, Mumbai

c. Info Park, Cochin

d. IIM, Indore

e. District Court, Bhopal

f. Postal Training Centre, Vadodara

g. Bhilai Steel Plant, Bhilai

h. NIFTEM, Kundli, Sonepat

i. Chandra Shekhar Azad University, Kanpur

j. Rourkela Steel Plant, Orissa

Tourism

Tourism

IRCTC offers tourism packages to the passengers.

Launching of a Luxury Tourist Train with pan India itineraries.

Thrust of Educational Tour on All India basis.

Further development of rail tour package business

Strategic tie-ups for promoting tourism

Comprehensive travel services to foreign tourists booking tickets on IRCTC website.

Bharat Darshan

Village on Wheels Train for Budget Traveller @ Rs 500/- per day (all inclusive package).

The package includes Train journey, accommodation, road transport, site seeing, meals etc

The itineraries range from 7 to 20 days covering major tourist and religious places across India .

Buddhist Circuit Special Train

Mahaparinirvan Express

It covers important sites connected to life of Buddha and Agra.

The train offers comprehensive on board and off board services.

This train won the National Tourism Award in Feb., 2009.

The Mahaparinirvan Express itinerary has 7 Nights / 8 Days.

Dambadiva Vandana

IRCTC launched a budget train for the convenience of Buddhist Pilgrims from Sri Lanka.

Chennai- Sanchi- Sarnath- Vaishali -Bodhgaya- Rajgir-Nalanda- Kushinagar-Lumbini - Sravasti - Sankasia-Agra- Delhi-Chennai.

15 and 21 days itineraries.

Tourism Portal

IRCTC's tourism portal www.irctctourism.com.

It is a One Stop Travel Shop.

On-line booking of tourist trains, tour packages, hotels, cab rental, air tickets as well as Luxury tourist trains.

Corporate Travel

IRCTC is offering complete Travel services to Corporates which include air ticketing, booking of domestic as well as international hotels, cab rental, passport and visa facilitation, insurance & forex.

Bharat Tirth

Special Bharat Tirth trips were operated through special pilgrimages.

Educational Tours

Educational tours for students under its "travel to learn" scheme.

Tied up with the Kendriya VidyalayaSangathan.

Local day tours were also launched for students.

Budget Hotel

At present four budget hotels are operational at New Delhi , Howrah, Puri & Ranchi in the existing buildings.

Quality guestrooms with modern facilities, choice of food and beverage services and Web enabled reservation system.

Luxury Tourist TrainMaharajas' Express

Marketing and operation of the Maharajas' Express would be done by RIRTL.

Mumbai - Ajanta - Udaipur - Jodhpur - Bikaner -Jaipur - Ranthambore - Agra - Delhi

Hill Charter

introduced a Heritage ToyTrain utilizing the Saloon Type Coaches on the Kalka-Shimla Railway.

During the period Feb. to April 2012, 14

trips were successfully run.

Inbound travel services

IRCTC has started the inbound travel services in the year 2011-12.

IRCTC has organised travel and other tour related arrangements for a group of 800 Chinese delegates.

Tours were organized for 300 foreign students as part of study exchange programmes.

JAGO YATRI JAGO

Carry change to avoid overcharging.

Demands bills/receipt.

Check MRP & date of expiry.

Buy food items only from stalls.

Check the brand of packed items.

Demand complaint book.

Use Toll Free No

All IRCTC employees are at your service.

MANPOWER

The employees comprise of IRCTC DirectEmployees, Deemed Deputation absorbees,Deemed Deputationists, deputationists andfixed term employees.

For bringing professionalism in the workculture, IRCTC has recruited professionals indifferent field like HR, Tourism, Catering andFinance, through direct recruitment orcampus recruitment.

Best IT Implementation2005

EMPIIndian InnovationAward 2009

Unique TourismProject Award

Incrdeible IndiaNTA-2007-08National Tourism Award

of Excellence

139 Rail SamparkAward 2007

Indian RailwaysBefore After

Indian RailwaysBefore After

Thank you