ioan duca bio
DESCRIPTION
Ioan Duca serves as a Press Ganey Associates Consulting Partner focusing on process improvement, health services enhancement and patient experience strategy. Duca has extensive expertise to work closely with clients to apply diagnostic assessment and deep analytics, identify critical operations factors, and design the unique approach and strategic plans to drive and implement change. Duca has a MSA in Healthcare Administration from the Central Michigan University, and a BAS in Interdisciplinary Studies from the Dallas Baptist University. A defining element of Duca's career has been his emphasis on teamwork. According to Duca, "Teamwork is the key to everything; great teamwork depends on the effective practice of diversity, professionalism, and mutual respect”. Prior to joining Press Ganey, Duca led a dramatic transformation of The University of Toledo Medical Center as its Chief Experience Officer. During his tenure, UTMC won the Press Ganey "National Success Story of the Year Award" and was named "Best Hospital in the Region" by U.S. News & World Report. UTMC also experienced its best ever Joint Commission accreditation survey during that time. Duca also worked as the corporate director of service excellence at Oakwood Healthcare System and has extensive background in the hospitality industry. Having held senior leadership positions with leading customer service organizations such as the Hilton Hotels & Resorts, The Ritz Carlton and the Marriott Hotels & Resorts, Duca has transitioned his expertise to the healthcare arena to lead successful cultural transformations within healthcare organizations.TRANSCRIPT
Ioan DucaHealthcare Consulting Partner, Press Ganey Associates Inc.
Ioan Duca serves as a Press Ganey Associates Consulting Partner focusing on process improvement,
health services enhancement and patient experience strategy. Duca has extensive expertise to work
closely with clients to apply diagnostic assessment and deep analytics, identify critical operations factors,
and design the unique approach and strategic plans to drive and implement change.
Duca has a MSA in Healthcare Administration from the Central Michigan University, and a BAS in
Interdisciplinary Studies from the Dallas Baptist University. A defining element of Duca's career has been
his emphasis on teamwork. According to Duca, "Teamwork is the key to everything; great teamwork
depends on the effective practice of diversity, professionalism, and mutual respect”.
Prior to joining Press Ganey, Duca led a dramatic transformation of The University of Toledo Medical
Center as its Chief Experience Officer. During his tenure, UTMC won the Press Ganey "National
Success Story of the Year Award" and was named "Best Hospital in the Region" by U.S. News & World
Report. UTMC also experienced its best ever Joint Commission accreditation survey during that time.
Duca also worked as the corporate director of service excellence at Oakwood Healthcare System and
has extensive background in the hospitality industry. Having held senior leadership positions with leading
customer service organizations such as the Hilton Hotels & Resorts, The Ritz Carlton and the Marriott
Hotels & Resorts, Duca has transitioned his expertise to the healthcare arena to lead successful cultural
transformations within healthcare organizations.
“Teamwork is the key to everything; great teamwork
depends on the effective practice of diversity,
professionalism, and mutual respect.”
Ioan DucaHealthcare Consulting Partner
P: 248-826-8374E: [email protected]://vizibility.com/iducahttp://www.linkedin.com/in/ioanduca