involving people in partnership working steve inett strategic area manager (dover, shepway and...
TRANSCRIPT
Involving people in partnership working
Steve InettStrategic Area Manager
(Dover, Shepway and Thanet)
Aim
• Barriers for all
• Value
• People = clients/service users/customers/ rough sleepers etc
Barriers
• Social
• Personal
Social Barriers The Media
Politics
Trust
Inequality & Poverty
Status
Status
Globalisation
Personal / Personality issues
• Status Quo bias
• We’re unhappy, but everyone else seems fine
• Herd mentality
• Put things in boxes
We love the Status Quo
We follow the herd
We put things in boxes
Qualities vs Circumstances
Performance
We’re unhappy but everyone else
seems fine
Crisis
NO ONE’S PRIORITY
Changing attitudes
Positives
Actions
• Actively invite comments and be open to them
• Include people in current forums and meetings – justify the outcomes achieved
Consultation Events
• Difficult to encourage people along
• Dominated by vocal few
• Not representative
• Herd culture
Involvement
• Keep it local
• Provide forums for different groups to come together and gain an understanding
• Meet re. specific issues
• Allows better management of the group than events
How?
Link:• Supporting People provider client forums• Neighbourhood groups• Mental Health user groups• Housing Associations• Existing voluntary groups• Porchlight forums are not just about feedback on
the organisation, but on any issue
What people bring
• New insights• Enthusiasm• Common sense• Porchlight forums have already looked at
issues such as Letting Agency fees, financial inclusion (event planned for February), housing services, hardship funds, Jobcentre service
Potential issues that could be worked on
in partnership
• Housing information and response
• Health priorities
• Implementing benefit changes
Thank you