investors’ call presentation full year 2015 … bank ir presentation - fy … · investors’...

INVESTORS’ CALL PRESENTATION

FULL YEAR 2015 AND

Q1 2016 RESULTS

2

This presentation contains or incorporates by reference

‘forward-looking statements’ regarding the belief or current

expectations of Diamond Bank, the Directors and other

members of its senior management about the Group’s

businesses and the transactions described in this presentation.

Generally, words such as ‘‘could’’, ‘‘will’’, ‘‘expect’’, ‘‘intend’’,

‘‘anticipate’’, ‘‘believe’’, ‘‘plan’’, ‘‘seek’’ or similar expressions

identify forward-looking statements.

These forward-looking statements are not guarantees of future

performance. Rather, they are based on current views and

assumptions and involve known and unknown risks,

uncertainties and other factors, many of which are outside the

control of the Company and/or its Group and are difficult to

predict, that may cause actual results to differ materially from

any future results or developments expressed or implied from

the forward-looking statements. Such risks and uncertainties

include, but are not limited to, regulatory developments,

competitive conditions, technological developments and

general economic conditions. The Bank assumes no

responsibility to update any of the forward looking statements

contained in this presentation.

Any forward-looking statement contained in this presentation

based on past or current trends and/or activities of Diamond

Bank should not be taken as a representation that such trends

or activities will continue in the future. No statement in this

presentation is intended to be a profit forecast or to imply that

the earnings of the Company for the current year or future

years will necessarily match or exceed the historical or

published earnings of the Company. Each forward-looking

statement speaks only as of the date of the particular

statement. Diamond Bank expressly disclaims any obligation

or undertaking to release publicly any updates or revisions to

any forward-looking statements contained herein to reflect any

change in Diamond Bank’s expectations with regard thereto or

any change in events, conditions or circumstances on which

any such statement is based.

3

OVERVIEW

UZOMA DOZIE

CEO

STRATEGY &

BUSINESS

UPDATE

UZOMA DOZIE

CEO

FY 2015 & Q1

2016 RESULTS

& ANALYSIS

CHIUGO NDUBISI

Acting CFO

2016

OUTLOOK &

CONCLUSION

UZOMA DOZIE

CEO

Q&A

5

Key strengths:

- Technology and innovation to provide the best banking

solutions for customers.

- Leading digital transformation in response to changing

consumer lifestyles.

- New and existing partnerships with third parties to broaden

access to financial services

- Setting new governance benchmarks.

Key partnerships:

MTN – Diamond Y’ello

WWB – BETA Banking

USAID – Mediloan

Countries where

we operate (number of

branches)

Nigeria (271), West Africa (45), UK (1)

Total Assets N1.7 trillion

Total Equity N214.6 billion

ATMs/POS 967/11,922

Ratings S&P: B; Fitch: BBB+; GCR: A-

Group Head Count 4,954

Market Capitalization* N53.3bn

Listing

Nigerian Stock Exchange (2005)

Ticker (Bloomberg) – DIAMONDBNK:NL

London Stock Exchange (2008)

Ticker (Bloomberg) – DBPA:LI

Auditors KPMG Professional Services

IFC – MSME Banking

Interswitch – Payments

Visa – Debit & Credit Cards

Gates Foundation – Financial

inclusion

17.75%

12.20%

4.95%65.10%

Share Holding (%)

Carlyle Kunoch Mr and Mrs. Dozie Free Float

* Bank, As at December 31, 2015

6

Government spending on infrastructure to

catalyse economic activities.

Renewed focus on agriculture, solid

minerals etc. are expected to drive growth.

Demography and technology adoption rate

creates opportunities for retail banking.

GDP growth rate dropped to 2.11% in Q4

2015, the lowest level since 1999.

Forex management framework remained

tight with attendant scarcity in the market.

Federal and State governments remained

cash strapped due to low oil prices.

International oil prices continued on a

downward trend throughout the year.

Appointment of new federal cabinet,

though delayed, has renewed hope.

7

TOP LINE FIGURES CHALLANGED BY

DROP IN VOLUME OF TRADE

RELATED BUSINESSES WITH

IMPLICATIONS FOR INTEREST & NON

INTEREST INCOME

SHARPENED STRATEGIC FOCUS

ON TECHNOLOGY-LED RETAIL

OFFERING REFLECTING

CHANGING LIFESTYLE TRENDS

TO DRIVE FUTURE GROWTH

FINANCIAL YEAR 2015 HIGHLIGHTS

BOTTOM LINE AFFECTED BY HIGH

IMPAIRMENT CHARGES ON RISK

ASSETS

PRUDENTIAL PROVISIONING TO

PROTECT LONG TERM PROSPECTS,

REDUCE COSTS FOR IMPROVED

COST TO INCOME RATIO,

OPERATIONAL RESTRUCTURING

LAUNCHED IN Q1 2016

CHALLENGE ACTION

8

RETAIL

BANKING

• Strategy led by technology and digital innovation.

• Retain as vehicle to drive growth of low cost deposits.

• Spread our footprint without increasing the traditional banking channels.

• Migrate more customers to the electronic banking channels and cards.

• Develop additional merchant relationships.

• Keep retail banking as the bridge to solutions in corporate and business banking.

• Increase volume of asset finance loans and advances.

RELATIONSHIPS • Leverage relationships with large corporates and mid tier businesses to cross

sell our range of products and services.

• Improve the yields on corporate relationships through retail offerings.

• Boost commission and fee income from value adding services.

COST REDUCTION • Investments in alternative banking channels/platforms.

• Streamline and improve processes associated with serving customers.

• Automate as many processes as possible to gain operating efficiency.

IMPROVED

UNDERWRITING & RISK

MANAGEMENT

• Strengthen enterprise risk management framework.

• Improve post disbursement loan monitoring.

• Focus on recoveries from delinquent or previously written off loans.

BUSINESS UPDATEUZOMA DOZIE, CEO

10

11% 10% 9% 7% 6%

9% 10% 9% 9% 9%

8% 8% 8% 8% 8%

43% 39% 38% 37% 39%

29% 33% 36% 39% 38%

Dec. 14 Mar. 15 Jun. 15 Sep. 15 Dec. 15

Personal Loan Auto Loan & Lease Mortgages MSME Credit Card

N91bn N86bn N83bn N73bnN97bn

81% 85% 83% 86% 87%

19% 15% 17% 14% 13%


Low Cost Deposits Fixed Deposits


LOANS

DEPOSITS

CHANNELS

SPLIT

Selective underwriting in challenging economic

environment caused reduction in portfolio size but

yields trend up.

Deposit increased year on year but growth rate is

impeded by macro-economic environment. Low

cost base remains stable.

Share of transaction by mobile banking and ATMs

continue to improve as concerted efforts are made

to move more people to digital channels. This has

implications for cost and non interest revenues.

LOANS (GROSS)

DEPOSITS

9% 8% 8% 8%

26% 30% 34% 38%

29%29%

29%32%

36% 33% 29%22%

Q1 Q2 Q3 Q4

Diamond Online Mobile Banking ATM Branch

CHANNEL TRANSACTION SPLIT

RETAIL BANKINGPERFORMANCE SNAPSHOT

11

RETAIL BANKINGCREATING VALUE FOR PARTNERS &

CUSTOMERS THROUGH INNOVATION

BET for existing and budding

entrepreneurs (now in 5th season)

Launch of collaboration with TOTAL

for new low cost service outlets

BETA Friends in one of the popular

markets in Lagos.

12

4,393,251

5,282,912

Dec. 2014 Dec. 2015

1,418,837

6,436,349

Dec. 2014 Dec. 2015

141,223

154,240

Dec. 2014 Dec. 2015

4,434

24,745

Dec. 2014 Dec. 2015

3,976,363

5,342,898

Dec. 2014 Dec. 2015

FINANCIAL INCLUSION

CUSTOMERS

MSME

CUSTOMERS

OTHER RETAIL

CUSTOMERS

AGENT

NETWORKNO. OF DEBIT & CREDIT CARDS

IN ISSUE

ATM

STATISTCS

Number of Active ATMs – 967

ATM transaction count – 49 m

ATM income earned – N940m

FUTURE

FOCUS

Increase non-traditional

banking channel footprint;

Drive down cost per customer

transaction.

Develop and deploy solutions

to customers every day

banking and payment

challenges.

Drive financial inclusion;

attract first time bank account

owners.

FASTEST GROWING RETAIL

BANK IN NIGERIA

13

809,000 909,000

1,464,000 1,416,167

1,031,633 1,132,345

1,819,715 1,788,265

Mar. 2015 Jun. 2015 Sep. 2015 Dec. 2015

Volume (N'000) Count

259,000

319,000

541,000 548,442

48,416 58,388 96,649 92,468

Mar. 2015 Jun. 2015 Sep. 2015 Dec. 2015

Volume (N'000) Count

MOBILE APPS – PHONE AIRTIME PURCHASE

MOBILE APPS – BILLS PAYMENT

Our Flagship App, Diamond Mobile

continues to deliver convenience in Banking

to our customers. In February 2016, the one

millionth customer signed on.

Mobile

Banking

14

73% 65% 66% 74% 82%

27% 35% 34% 26% 18%


Middle Market Others


97% 98% 98% 98% 99%

3% 2% 2% 2% 1%


Middle Market Others


128,715

146,191

Dec. 2014 Dec. 2015

LOAN (GROSS)

DEPOSITS

NUMBER OF BUSINESS

BANKING CUSTOMERS

LOANS Loan volume increased marginally up

Q-on-Q as new opportunities emerged

amidst stricter underwriting. Y-on-Y, it

declined by 21%.

DEPOSITS We have shed the higher cost deposits

for low cost ones and now have a

more efficient deposit structure.

CUSTOMERS Cross selling opportunities have led to

increase in number of business

banking customers by 14%. The banks

operating structure has been

reconfigured to serve them better.

BUSINESS BANKINGPERFORMANCE SNAPSHOT

15

23% 27% 27% 28% 23%

23% 22% 21% 18%20%

54% 51% 52% 54% 57%


Institutional banking Infrastructure & Transport Energy Business

N497bn N561bn

42% 48% 51% 48% 45%

30%29% 18% 29% 35%

28%23% 31% 23%

20%


Institutional banking Infrastructure & Transport Energy Business

N323bn N298bn

LOANS (GROSS)

DEPOSITS

CUSTOMER COLLECTIONS

(N’m)

LOANSCorporate banking loans increased

by 13% Y-o-Y on the strength of

emerging opportunities in

relationships with blue chip

companies.

DEPOSITS Deposits increased through the year

as we leveraged relationships,

payment gateways and VCM.

COLLECTIONS Improved collections reflect successes

in VCM as we increased share with

existing clients and signed on more

corporates.

N551bn N556bn N554bn

N286bn N288bn N265bn

CORPORATE BANKINGPERFORMANCE SNAPSHOT

373,690

407,502

Dec. 2014 Dec. 2015

FY 2015 RESULTS

& ANALYSISCHIUGO NDUBISI, Acting CFO

17

GROSS REVENUE WENT UP – DRIVEN BY INCREASE IN NON

INTEREST INCOME

PROFIT IS DOWN DUE TO IMPAIRMENT CHARGES – BUT

ACTION IS UNDERWAY TO DELIVER FUTURE IMPROVEMENT

OPERATING EXPENSES DECLINED – LEADING TO IMPROVED

COST TO INCOME RATIO

2015 FULL YEAR

FINANCIAL SUMMARY

NPL RATIO IS UP – BUT STRENGHTENED RISK MANAGEMENT

IS DELIVERING VALUE

18

INCOME STATEMENT

Gross Revenue

Net Interest Income

Non-Interest Revenue

Profit before Tax

Profit after Tax

FY 2015 N’bn

217.1

109.4

50.4

7.1

5.7

FY 2014 N’bn

208.4

109.6

44.2

28.1

25.5

CHANGE

4%

(0%)

14%

(75%)

(78%)

BALANCE SHEET

Total Assets

Gross Loans & Advances

Customers Deposits

Total Shareholders’ Fund

FY 2015 N’bn

1,753.2

820.5

1,233.6

214.6

FY 2014 N’bn

1,933.1

831.0

1,493.1

209.0

CHANGE

(9%)

(1%)

(17%)

3%

KEY RATIOS

Net Interest Margin

Cost-to-Income Ratio

Capital Adequacy Ratio (CAR)*

NPL Ratio

ROE

Cost of Risk

EPS

FY 2015

6.1%

61.0%

16.3%

6.9%

2.7%

6.7%

N0.24

FY 2014

6.6%

64.6%

18.4%

5.1%

14.7%

3.4%

N1.66

FY 2013

8.1%

60.3%

18.0%

3.5%

23.0%

3.5%

N1.97*Bank Figures Only

See Details in Appendix

FINANCIAL HIGHLIGHTS

19

31%

19%

11%8%

10%

9%

1%

2%

2%

1%

5%

1%

Oil & Gas 31% (25%)

General Comm 19% (21%)

Manufacturing 11% (8%)

Others 8% (12%)

Real Est & Const 10% (12%)

Power & Energy 9% (7%)

Government 1% (2%)

Transportation 2% (1%)

Agriculture 2% (2%)

Education 1% (1%)

Information & Communication 5%(7%)

Finance & insurance 1% (2%)

9%23%

68%Retail 9% (11%)

Business Banking 23% (27%)

Corporate Banking 68% (62%)


831

859

830

814821

GROSS LOAN BREAKDOWN BY ECONOMIC SECTORS

– DEC. 2015 (DEC. 2014)

GROSS LOAN BREAKDOWN BY BUSINESS

SEGMENTS DEC. 2015 (DEC. 2014)

GROSS RISK ASSETS (N’BN)

20


16% 17% 17%6% 16%

46%24%

48%

35%

47%

38%59%

35%59%

37%

Substandard Doubtful Lost

N42.5bn N38.1bnN41.8bn N56.7bnN42.5bn

22%

14% 9%2%

17%

7%

29%

General Commerce 22%

Oil & Gas 14%

Real Estate & Construction 9%

Finance & Insurance 2%

Manufacturing 17%

Information & Communication 7%

Others 29%

19%

2%

42%

4%

8%

8%17%


Oil & Gas 2%



Manufacturing 8%


Others 17%

42 42 42 38 57

40

48

3743

57


Non Performing Loans Provisions

NPL BY SECTOR (DEC.2015) NPL BY CLASSIFICATION

NPL BY SECTOR (DEC. 2014) NON PERFORMING LOANS

& PROVISIONS (N’BN)

Q1 2016 RESULTS

& ANALYSISCHIUGO NDUBISI, Acting CFO

22

ORGANIZATIONAL RESTRUCTURING UNDERWAY IN Q1 2016

TO IMPROVE OPERATIONS AND SERVICES FOR CLIENTS

COST OPTIMIZATION MEASURES ARE EVOLVING TO REDUCE

COSTS AND IMPROVE CIR

INNOVATION IN OUR DELIVERY TO THE RETAIL SEGMENT WILL

CONTINUE TO BOOST NON INTEREST INCOME

Q1 2016

FINANCIAL SUMMARY

PLANNED PUBLIC INFRASTRUCTURE SPENDING WILL CREATE

OPPORTUNITES IN BUSINESS AND CORPORATE BANKING

23

INCOME STATEMENT

Gross Revenue

Net Interest Income

Non-Interest Revenue

Profit before Tax

Profit after Tax

Q1 2016 N’bn

52.4

25.3

14.1

6.7

5.8

Q1 2015 N’bn

50.7

28.8

10.2

8.3

7.2

CHANGE

3%

(12%)

38%

(19%)

(19%)

BALANCE SHEET

Total Assets

Gross Loans & Advances

Customers Deposits

Total Shareholders’ Fund

Q1 2016 N’bn

1,821.6

844.4

1,276.2

220.4

FY 2015 N’bn

1,753.2

820.5

1,233.6

214.6

CHANGE

4%

3%

3%

3%

KEY RATIOS

Net Interest Margin

Cost-to-Income Ratio

Capital Adequacy Ratio (CAR)*

NPL Ratio

ROE (Annualised)

Cost of Risk

EPS (Annualised)

Q1 2016

5.8%

60.6%

16.2%

7.1%

10.6%

4.2%

N100k

Q1 2015

6.3%

62.0%

18.2%

5.0%

13.4%

3.1%

N124k

FY 2015

6.1%

61.0%

17.6%

6.9%

2.7%

6.7%

N0.24k*Bank Figures Only

See Details in Appendix

FINANCIAL HIGHLIGHTS Q1 2016

24

31%

19%

11%

8%

10%

9%

1%2%

2%

1%

5%

1%

Oil & Gas 31% (31%)

General Comm 19% (19%)

Manufacturing 11% (11%)

Others 8% (8%)

Real Est & Const 10% (10%)

Power & Energy 9% (9%)

Government 1% (1%)

Transportation 2% (2%)

Agriculture 2% (2%)

Education 1% (1%)

Information & Communication 5%(5%)

Finance & insurance 1% (1%)

8%15%

77%

Retail 8% (9%)



GROSS LOAN BREAKDOWN BY ECONOMIC SECTORS

– MAR. 2016 (DEC. 2015)

GROSS LOAN BREAKDOWN BY BUSINESS

SEGMENTS MAR. 2016 (DEC. 2015)

CUSTOMER DEPOSIT BY BUSINESS SEGMENT

MAR. 2016 (DEC. 2015)

53%

23%

24%

Retail 53% (49%)



25

Dec. 2014 Mar. 2015 Jun. 2015 Sep. 2015 Dec. 2015 Mar. 2016

16% 17% 17%6%

16% 11%

46%24%

48%

35%

47% 53%

38%

59%

35%

59%

37% 36%

Substandard Doubtful Lost

N42.5bn N38.1bnN41.8bn N56.7bnN42.5bn N60.0bn

35%

12%

7%1%

20%

2%23%


Oil & Gas 12%



Manufacturing 20%


Others 23%

22%

14% 9%2%

17%

7%

29%


Oil & Gas 14%



Manufacturing 17%


Others 29%

42 42 42 38 57 60

40

48

3743

57

64

Dec. 2014 Mar. 2015 Jun. 2015 Sep. 2015 Dec. 2015 Mar. 2016

Non Performing Loans Provisions

NPL BY SECTOR (MAR.2016) NPL BY CLASSIFICATION

NPL BY SECTOR (DEC. 2015) NON PERFORMING LOANS

& PROVISIONS (N’BN)

2016 OUTLOOK &

CONCLUSIONUZOMA DOZIE, CEO

27

GUIDANCE FY 2015

PERFORMANCE

FY 2016

GUIDANCE

ROE

Net Interest Margin

Cost to Income Ratio

NPL Ratio

Cost of Risk

Risk Asset Growth

Deposit Growth

Profit before Tax

Total Assets

2.7%

6.1%

61%

6.9%

6.7%

(2.0%)

(17%)

N7.1 Billion

N1.8 Trillion

7.5%

~ 6.0%

~ 60%

~ 5%

5%

Flat

~ 5%

~ N20 Billion

~ N1.9 Trillion

GUIDANCE AND OUTLOOK

FOR 2016

28

REITERATION OF TECHNOLOGY-LED

RETAIL STRATEGY

IMPROVED BALANCE SHEET THROUGH CONTINUED

PRUDENTIAL PROVISIONING

ACTIONS TAKEN TO POSITION THE BANK FOR

RECOVERY AND GROWTH IN A CHALLENGING

ENVIRONMENT

31

FY 2015

ACTUAL

N’BILLION

217.1GROSS EARNINGS

FY 2014

ACTUAL

N’BILLION

208.4

Y-o-Y

% Δ

4.2

157.9INTEREST INCOME 161.1 (2.0)

(48.5)INTEREST EXPENSE (51.6) 6.0

109.4NET INTEREST INCOME 109.6 (0.2)

(55.2)IMPAIRMENT CHARGE (26.4) (109.1)

54.2NET INTEREST INCOME (AFTER IMPAIRMENT CHARGE) 83.2 (34.9)

50.4OTHER INCOME (NET) 44.2 14.0

104.6OPERATING INCOME 127.4 (17.9)

(97.5)OPERATING EXPENSES (99.3) 1.8

7.1PROFIT BEFORE TAX 28.1 (74.7)

5.7PROFIT AFTER TAX 25.5 (77.6)

2.2OTHER COMPREHENSIVE INCOME (0.2) 1,200.0

7.9TOTAL COMPREHENSIVE INCOME 25.3 (68.8)

32

Q1 2016

ACTUAL

N’BILLION

52.4GROSS EARNINGS

Q1 2015

ACTUAL

N’BILLION

50.7

Y-o-Y

% Δ

3.3

35.7INTEREST INCOME 40.4 (11.6)

(10.4)INTEREST EXPENSE (11.6) 10.3

25.3NET INTEREST INCOME 28.8 (12.2)

(8.8)IMPAIRMENT CHARGE (6.5) (35.4)

16.5NET INTEREST INCOME (AFTER IMPAIRMENT CHARGE) 22.3 (26.0)

14.1OTHER INCOME (NET) 10.2 38.2

30.6OPERATING INCOME 32.5 (5.8)

(23.8)OPERATING EXPENSES (24.2) 3.3

6.7PROFIT BEFORE TAX 8.3 (19.3)

5.8PROFIT AFTER TAX 7.2 (19.4)

0.0OTHER COMPREHENSIVE INCOME 2.1 (100.0)

5.8TOTAL COMPREHENSIVE INCOME 9.3 (37.6)

33

Q1 2016

ACTUAL

N’BILLION

358.9CASH & BALANCES WITH CENTRAL BANKS

Q1 2015

ACTUAL

N’BILLION

302.3

YoY

% Δ

18.7

98.9LOANS & ADVANCES TO BANKS 273.0 (63.8)

780.1LOANS & ADVANCES TO CUSTOMERS 811.0 (3.8)

287.2INVESTMENTS 269.6 17.6

167.9PLEDGED ASSETS 103.4 62.4

38.4OTHER ASSETS 45.5 (15.6)

67.6FIXED ASSETS & INTANGIBLES 59.7 13.2

5.0DEFERRED TAX ASSET 5.0 0.0

1,821.6TOTAL ASSETS 1,869.5 (2.6)

101.8DEPOSITS FROM BANKS 53.0 92.1

1,276.2DEPOSITS FROM CUSTOMERS 1,400.2 (8.9)

1.4DERIVATIVE LIABILITY 12.6 88.9

64.5OTHER LIABILITIES 69.1 (6.8)

FY 2015

ACTUAL

N’BILLION

361.2

QoQ% Δ

(0.6)

60.1 64.6

763.6 (2.2)

267.3 7.4

172.1 (2.4)

38.7 (0.8)

67.5 0.1

5.0 0.0

1,753.2 4.0

115.8 (12.3)

1,233.6 3.5

1.3 (7.7)

46.6 (38.4)

118.1BORROWINGS 78.7 (50.1)

38.9LONG TERM DEBT 37.6 3.5

220.4EQUITY 218.3 1

1,821.6TOTAL EQUITY & LIABILITIES 1,869.5 (2.6)

102.7 (15.0)

38.6 (0.8)

214.6 2.7

1,753.2 4.0

GROUP STATEMENT OF FINANCIAL POSITION

34

Q1

2016

5.8%NET INTEREST MARGIN (NIM)

FY

2015

6.1%

Q1

2015

6.3%

4.2%COST OF RISK 6.7% 3.1%

3.0%COST OF FUNDS 3.2% 3.0%

60.6%COST INCOME RATIO 61.0% 62.0%

100KEPS (ANNUALISED) 24K 123K

9.54NET ASSETS PER SHARE (N) 9.27 9.43

10.6%ROE (ANNUALISED) 2.7% 13.4%

794.2GROSS RISK ASSETS (N’BILLION) 820.5 858.5

53.9NPL (N’BILLION) 56.7 42.5

64.3PROVISIONS (N’BILLION) 56.8 47.6

7.1%NPL RATIO 6.9% 5.0%

107.2%NPL COVERAGE RATIO 100.4% 111.8%

16.2%CAR 16.3% 18.2%

52.4%LIQUIDITY RATIO 52.8% 37.3%

FY

2014

6.6%

3.4%

3.6%

64.6%

166K

9.03

14.7%

831.0

42.50

39.6

5.1%

93.3%

18.4%

41.7%

9-M

2014

7.2%

2.7%

3.8%

65.0%

186K

10.69

18.4%

755.0

34.6

36.1

4.6%

104.5%

15.6%

40.4%

Q1

2014

7.4%

FY

2013

8.1%

2.7% 3.5%

3.3% 3.4%

62.2% 60.3%

232K 197K

10.22 9.92

23.5% 23.0%

753.7 718.7

33.0 25.4

34.3 29.5

4.4% 3.5%

104.0% 116.1%

17.8% 18.0%

37.3% 41.8%

9-M

2015

6.4%

3.2%

3.3%

91K

9.70

9.8%

814.3

38.1

42.9

4.7%

112.6%

18.8%

36.7%

66.1%

investors’ call presentation full year 2015 … bank ir presentation - fy … · investors’...

Documents