introduction to tourism & hospitality industry
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Introduction To Tourism & Hospitality IndustryTRANSCRIPT
Lesson 1
Introduction To Tourism & Hospitality Industry
Introduction
Tourism & Hospitality Industry
• One of the most diverse, exciting, challenging and important in any parts of the world.
• It offers career opportunities that are dynamic.
Tourism & Hospitality Industry
• Work with travel agents, tour operators, airlines, cruise lines, government tourism commissions, regional tourism associations, hotel chains tourist attractions & special events company.
Introduction
Tourism & Hospitality Industry
• It is essential to possess a driving enthusiasm for customer service & a strong sense of professionalism.
• Need to develop & maintain tourism industry knowledge
Introduction
Introduction
Tourism & Hospitality Industry
• Understand how each sector linked.
• Need to know what tourism is, the economic, environmental, social & cultural impacts.
• Need to know its relationship with other industries, the roles & responsibilities of individual staff.
Tourism & Hospitality Industry
• In the Hospitality sector, It includes : hotels, motels & motor inns, restaurants, clubs, caravan parks, bed & breakfast, hostels, fast food outlets, resorts, convention & conference venue, service apartment, entertainment or sports venue, casino complexes, cruise ship
Introduction
Introduction
Tourism & Hospitality Industry
• In the Hospitality sector, It comprised of a variety of sectors providing a range of services and facilities and a range of jobs in various department.
• Possibilities to work as a chef, housekeeper, receptionist, marketing executive, concierge.
Seeking Information On the Tourism & Hospitality Industry
• Must understand the term “Tourism” & “Hospitality”.
• Need to identify sources of information on the tourism & hospitality industry.
• To gain further knowledge to help individual to perform effectively and succeed in the industry.
Tourism & Hospitality Industry
• In the tourism sector, it required skills & abilities like automated ticketing & reservation, sales & marketing, information & customer service, administration & accounting and strategic planning.
Introduction
1. Media
• Local & national newspaper, trade magazines, food & travel program on television and radio.
Seeking Information On the Tourism & Hospitality Industry
2. Reference Books
• Travel guide books and textbooks.
3. Libraries
• reference books, magazines, newspaper, cd-rom & video.
Seeking Information On the Tourism & Hospitality Industry
4. Visiting attractions
• site visit & personal experienced.
5.Leaflets & brochures
• provide information about the area.
Seeking Information On the Tourism & Hospitality Industry
6. Tourist Office & Tourism Commission
• It provides up-to-date information on tourist & hospitality facilities & services.
Seeking Information On the Tourism & Hospitality Industry
7. Internet
• Using computer & can be found on World Wide Web.
8. Personal experience
• participate in a range of activities & events personally.
Seeking Information On the Tourism & Hospitality Industry
9. Colleagues & associates
• they are your supervisor or managers to share their knowledge.
10. Industry association
• these organisations collect & compile up-to-date tourism & hospitality data
Seeking Information On the Tourism & Hospitality Industry
Defining Tourism
• It occurs as a result of the different types of business that provide a range of products & services to visitors.
• It involves the input of the public sector (government, politicians & bureaucrats).
• Those activities that takes people away from their usual place of residence for pleasure, holiday or other reason.
Who Are Tourist ?
• It can be anyone travelling away from home for reasons other than for work.
1. International Visitors whose main place of residence is outside a country (inbound tourist), a resident travel overseas (outbound tourist).
2. Interstate Tourist travelling within their country, to a state other than where they usually stay for tourism purpose.
3. Intrastate Tourist travelling within the state in which they usually stay.
Who Are Tourist ?
Category Of Tourist
1. Inbound Tourist
Visitor to a country whose main place of residence is not in the country visited.
2. Outbound Tourist
Visitors whose main place of residence is in a country and travelling outside of his country.
Purpose Of Travel
• Corporate – Business, sales trip, overseas meeting
• Leisure – Holiday, visit friends or relatives honeymoon
• Educational – special interest, study, exchange program
• Religious – Pilgrimage or church celebration, festival
• Sports – competition, training, health
• Conference / Convention – work-related, personal development
• Entertainment – theatre, opera, concerts, gaming
Purpose Of Travel