INTRODUCTION TO THE

HOSPITALITY INDUSTRY

HOSPITALITY INDUSTRY

•One of the fastest growing sectors of the

economy of our time today.

• A multi-billion dollar enterprise.

• Diverse enough for people to work in

different areas of interest and still be

employed within the industry.

CHARACTERISTICS OF THE HOSPITALITY INDUSTRY

• Hospitality business are open 365 days a year and twenty-four hours a day.• It depends heavily on shift work (morning and afternoon)• Has a graveyard shift (starts from 10:00 pm and until 6:00 am)• Produce guest satisfaction • Products of the hospitality business are intangible and perishable.

SCOPE OF THE HOSPITALITY INDUSTRY

• LODGING SEGMENT HOTELS INNSMOTELSRESORTS

•ENTERTAINMENT & RECREATION

ATTRACTIONSGAMINGPARKSCLUBS

• FOOD AND BEVERAGES

RESTAURANTSFASTFOODCATERING

• TRAVEL AND TOURISM

TRANSPORTATIONSTRAVEL AGENCIESTOUR OPERATORS

CAREER OPPORTUNITIES

Until the late 1950’s, management personnel in the

hospitality industry were not normally college educated.

Those who are interested in hospitality management

typically began their careers by taking lower-level jobs to

learn the business and eventually worked their way up

through the organization.

QUALIFICATIONS AND EMPLOYER ASSESSMENT

•ATTITUDE AND CHARACTER

• COMMUNICATION SKILLS

• SKILLS AND EXPERIENCE

•KNOWLEDGE & TRAINING

DEPARTMENTS OF HOTEL

DEPARTMENTS OF HOTELFOOD & BEVERAGE PRODUCTION

DEPARTMENTS OF HOTELFOOD & BEVERAGE SERVICE

DEPARTMENTS OF HOTELHOUSEKEEPING

DEPARTMENTS OF HOTELFRONT OFFICE

THANK YOU