introduction to community pharmacy practice management

Download Introduction to Community Pharmacy Practice Management

Post on 21-Jan-2018

631 views

Category:

Education

1 download

Embed Size (px)

TRANSCRIPT

  1. 1. INTRO TO COMMUNITY PHARMACY PRACTICE MANAGEMENT (PHAR 660) David Holdford, RPh, MS, PhD Professor, School of Pharmacy Virginia Commonwealth University How to Thrive in a Competitive Pharmacy Environment
  2. 2. This presentation is to be viewed at your own pace. It is without audio.
  3. 3. LEARNING OBJECTIVES (L.O.) 1. Describe course goals 2. Link skills learned in this course to becoming an excellent community pharmacist 3. Describe how this course can help you have more job security in a turbulent health care market
  4. 4. L.O.1. COURSE GOALS 4
  5. 5. Students who complete this course will: Meet ACPE accreditation standards and AACP CAPE Outcomes relating to community pharmacy practice management Be better prepared to effectively serve patients in a sustainable way
  6. 6. Content & learning activities in Community Pharmacy Practice Management are evidence-based & guided by: ACPE Accreditation Standards & Guidelines CAPE Recommendations Current literature from pharmacy, medical, & business Student feedback from surveys & performance in class exercises Assessment of student achievement of learning objectives Preceptor & pharmacist feedback Professional & research experience of instructors
  7. 7. Accreditation Council for Pharmacy Education (ACPE) Standards linked to course objectives
  8. 8. ACPE Standards
  9. 9. ACPE Standards
  10. 10. Domain Subdomain Key Elements (From ACPE) PHAR 660 Learning Objectives: Community Pharm Practice Management Common barriers to learning 1. Founda- tional Knowledge 1.1 Learner The graduate must be able to develop, integrate, and apply knowledge from the foundational sciences (i.e., biomedical, pharmaceutical, social/ behavioral/ administrative, and clinical sciences) to evaluate the scientific literature, explain drug action, solve therapeutic problems, and advance population health and patient- centered care. 1.1.1. Develop & demonstrate depth & breadth of knowledge in Community Pharm Practice Management. 1.1.2. Articulate how it is integral to clinical practice, innovations in MTM, health & wellness initiatives, & delivery of contemporary pharmacy services. 1.1.3. Integrate knowledge from Community Pharm Practice Management to explain how to serve the health related needs of individuals & populations in sustainable ways. 1.1.4. Apply knowledge in Community Pharm Practice Management to solve practice related problems & advance patient-centered care. 1.1.5. Critically analyze the delivery of pharmacist and pharmacy services to enhance their effectiveness. 1.1.6. Identify & critically analyze emerging theories, information, & technologies that may impact patient-centered & population based care. Lack of student understanding of the relevance of Community Pharm Practice Management to medication therapy management or health outcomes. Assumption that "management" is not what pharmacists do. Overconfidence in perceived capabilities. 2. Essentials of practice & care 2.1 Patient- centered care The graduate must be able to provide patient-centered care as the medication expert (collect & interpret evidence, prioritize, formulate assessments & recommendations, implement, monitor & adjust plans, & document activities). 2.1.1. Collect subjective & objective evidence related to customer needs, behaviors, and preferences 2.1.2. Interpret market evidence & customer data. 2.1.3. Formulate evidence based business plans, market assessments, & recommended strategies. 2.1.4. Interview customers to assess needs and market potential. Limited knowledge of complexity of human behaviors and psychology. Lack of knowledge reinforced by a resistance to learning about any not related to drugs. 2.2 Medication use systems management The graduate must be able to manage patient healthcare needs using human, financial, technological, & physical resources to optimize the safety & efficacy of medication use systems. 2.2.1. Compare & contrast medication use systems in different pharmacy practice settings. 2.2.2. Describe the role of the pharmacist in impacting the safety, effectiveness, & value when serving patients' medication related needs. 2.2.3. Evaluate the role of technology in medication use systems. 2.2.4. Identify & utilize human, financial, & physical resources to optimize the medication use system. Lack of life and work experience that prevents an understanding of the complexity of systems. 2.3 Health & Wellness The graduate must be able to design prevention, intervention, and educational strategies for individuals and communities to manage chronic disease and improve health and wellness. 2.3.1. Discuss strategies to design and manage health and wellness programs. 2.3.2. Evaluate personal, social, economic, and environmental conditions to maximize health and wellness. Lack of life and work experience that prevents an understanding of human behavior when it comes to health and wellness. 2.4 Population- based care The graduate must be able to describe how population-based care influences patient-centered care and the development of practice guidelines and evidence- based best practices. 2.4.1. Assess the healthcare needs and wants of a targeted patient population. 2.4.2. Develop and provide an evidence-based approach that considers the cost, care, access, and satisfaction needs of a targeted patient population. Thought and problem solving processes that are not evidence based. Links between ACPE standards & Learning Objectives
  11. 11. Domain Subdomain Key Elements (From ACPE) PHAR 660 Learning Objectives: Community Pharm Practice Management Common barriers to learning 1. Founda- tional Knowledge 1.1 Learner The graduate must be able to develop, integrate, and apply knowledge from the foundational sciences (i.e., biomedical, pharmaceutical, social/ behavioral/ administrative, and clinical sciences) to evaluate the scientific literature, explain drug action, solve therapeutic problems, and advance population health and patient- centered care. 1.1.1. Develop & demonstrate depth & breadth of knowledge in Community Pharm Practice Management. 1.1.2. Articulate how it is integral to clinical practice, innovations in MTM, health & wellness initiatives, & delivery of contemporary pharmacy services. 1.1.3. Integrate knowledge from Community Pharm Practice Management to explain how to serve the health related needs of individuals & populations in sustainable ways. 1.1.4. Apply knowledge in Community Pharm Practice Management to solve practice related problems & advance patient-centered care. 1.1.5. Critically analyze the delivery of pharmacist and pharmacy services to enhance their effectiveness. 1.1.6. Identify & critically analyze emerging theories, information, & technologies that may impact patient-centered & population based care. Lack of student understanding of the relevance of Community Pharm Practice Management to medication therapy management or health outcomes. Assumption that "management" is not what pharmacists do. Overconfidence in perceived capabilities. 2. Essentials of practice & care 2.1 Patient- centered care The graduate must be able to provide patient-centered care as the medication expert (collect & interpret evidence, prioritize, formulate assessments & recommendations, implement, monitor & adjust plans, & document activities). 2.1.1. Collect subjective & objective evidence related to customer needs, behaviors, and preferences 2.1.2. Interpret market evidence & customer data. 2.1.3. Formulate evidence based business plans, market assessments, & recommended strategies. 2.1.4. Interview customers to assess needs and market potential. Limited knowledge of complexity of human behaviors and psychology. Lack of knowledge reinforced by a resistance to learning about any not related to drugs. 2.2 Medication use systems management The graduate must be able to manage patient healthcare needs using human, financial, technological, & physical resources to optimize the safety & efficacy of medication use systems. 2.2.1. Compare & contrast medication use systems in different pharmacy practice settings. 2.2.2. Describe the role of the pharmacist in impacting the safety, effectiveness, & value when serving patients' medication related needs. 2.2.3. Evaluate the role of technology in medication use systems. 2.2.4. Identify & utilize human, financial, & physical resources to optimize the medication use system. Lack of life and work experience that prevents an understanding of the complexity of systems. 2.3 Health & Wellness The graduate must be able to design prevention, intervention, and educational strategies for individuals and communities to manage chronic disease and improve health and wellness. 2.3.1. Discuss strategies to design and manage health and wellness programs. 2.3.2. Evaluate personal, social, economic, and environmental conditions to maximize health and wellness. Lack of life and work experience that prevents an understanding of human behavior when it comes to health and wellness. 2.4 Population- based care The graduate must be able to describe how population-based care influences patient-centered care and the development of practice guidelines and evidence- based best practices. 2.4.1. Assess the healthcare needs and wants of a targeted patient population. 2.4.2. Develop and provide an evidence-based approach that considers the cost, care, access, and satisfaction needs of a targeted patient population. Thought and problem solving processes that are not evidence based. Problems I have seen with student learning in previous classes
  12. 12. Domain Subdomain Key Elements (From ACPE) PHAR 660 Learning Objectives: Community Pharm Practice Management Common barriers to l

Recommended

View more >