introduction to cisco mobile collaboration brkucc-1600 matt jordy technical marketing engineer,...

Introduction to Cisco Mobile CollaborationBRKUCC-1600

Matt JordyTechnical Marketing Engineer, Cisco

© 2013 Cisco and/or its affiliates. All rights reserved.BRKUCC-1600 Cisco Public

BRKUCC-1600

This introductory session describes how Cisco's collaboration enterprise mobility solutions provide fixed mobile convergence (FMC) and fixed mobile substitution (FMS) features and functionality to enable mobile workers both inside and outside of the enterprise.

The session covers the following Cisco unified communications mobility solutions:

1. FMC with Cisco Unified Communications Manager Cisco Unified Mobility feature set which includes features like single number reach, mobile voicemail avoidance and enterprise 2-stage dialing.

2. FMS with Cisco mobile clients and solutions for smartphones and tablets including Cisco Jabber.

These solutions provide a comprehensive set of mobility features and functions for enterprise mobile workers. Individually or in concert these solutions provide access to enterprise collaboration applications and services to mobile users including voice and video calling, presence, messaging, and directory integration services regardless of location.

At the end of the session it is expected that attendees will have a good understanding of the various Cisco mobile collaboration solutions for enabling mobile workers.

Abstract

3


BRKUCC-1600Session Logistics

4

Attendees should have some familiarity with Cisco Unified Communications Manager including associated devices, services, and principles as well as enterprise collaboration generally.

Session time: 90 minutes

Please ask questions as we go – 3 types of questions:Questions I'll answerQuestions I'll defer to later in the sessionQuestions I don't know the answer to, outside the scope of our session, or those that

consume too much time

Come see me after session to chat and/or leave your name, email, and question(s) so I can get back to you.

Please consult the latest applicable product documentation for specific feature, software version, and hardware version support requirements


Give us your feedback and you could win fabulous prizes. Winners announced daily.

Receive 20 Cisco Daily Challenge points for each session evaluation you complete.

Complete your session evaluation online now through either the mobile app or internet kiosk stations.

Complete Your Online Session Evaluation

BRKUCC-1600

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BRKUCC-1600

Cisco Mobile Collaboration Solutions Overview

Fixed Mobile Convergence with Cisco Unified Mobility

Fixed Mobile Substitution with Cisco Mobile Client Solutions

Cisco Mobile Collaboration Solutions Summary

Agenda

6

Cisco Mobile Collaboration Solutions Overview


Cisco Mobile Collaboration SolutionsOverview

8

Mobile Voice Network

Mobile Data Network

Bridging Enterprise and Provider Mobility

Cisco Unified Mobility

PSTN

Mobile Voice

Network

Cisco Mobile Client Solutions

Internet

Mobile Data

Network

802.11

WLAN

Fixed Mobile Convergence

Fixed Mobile Substitution

Remote

InternetEnterprise

IP/WAN

Campus/Single Site

PSTN

VPN IP Phone or Soft Client w./ PC VPN

Cisco Virtual Office

WLAN RoamingHardware Moves Extension Mobility

Extension Mobility

WLAN Roaming

DN: 51234

DN: 51234

Device Mobility


Cisco Mobile Collaboration SolutionsFixed Mobile Convergence (FMC): Linking User's Enterprise and Mobile Lines

PSTN

Mobile VoiceNetwork(Carrier)

Enterprise LineMobile Line

What is fixed mobile convergence?

Integrating or linking a user's enterprise line with their mobile line

9


Enterprise Line

Cisco Mobile Collaboration SolutionsFixed Mobile Substitution (FMS): Enabling User's Enterprise Line on Mobile Device

What is fixed mobile substitution?

Enterprise Line

Moving or enabling the enterprise line on the user's mobile device

10

PSTN


Mobile Line


Moving or enabling the enterprise line on the user's mobile device

Cisco Mobile Collaboration SolutionsFixed Mobile Substitution (FMS): Enabling User's Enterprise Line on Mobile Device

What is fixed mobile substitution?

PSTN


Enterprise LineMobile Line

Mobile DataNetwork(Carrier)

Considerations:

Software/application required on the mobile device. What device(s) do I need?

WLAN or Mobile Data or both?

Substitution: Do I need an enterprise device?

Enterprise Line

11

WLAN(802.11)

Fixed Mobile Convergence with Cisco Unified Mobility


Cisco Unified Mobility User

FMC with Cisco Unified MobilityOverview

13

Cisco Unified Mobility provides a mechanism for linking a user’s enterprise desk phone (or enterprise directory number) to their mobile device(s).

WAN

PSTN


Cisco Unified Communications

Manager

PSTN Gateway

Cisco Unified Mobility

Cisco Unified Mobility includes the following benefits:» Single enterprise number for all calls whether handled by

enterprise desk phone or mobile phone

» Enterprise dialing from mobile devices for toll reduction, mobile phone number masking, access to non-DID enterprise extensions.

» Features delivered on any mobile phone regardless of mobile platform or provider with no requirement for software or data plan.


FMC with Cisco Unified MobilitySingle Number Reach (SNR): Mobile Connect

14

Calls to user's enterprise number are extended to user's enterprise device and mobile device. Answer at either device.

Simultaneous ring, not sequential.

PSTN


Enterprise Line/DeviceMobile Device

Not just a mobile device: Can be any off-system destination – home, travel location, etc..

Cisco Unified Mobility User Up to ten destination numbers/

devices.

Administrative and/or user configurable: Destination number(s) and enable/disable.

Reach Me Anywhere

Cisco Unified Communications Manager

PSTN Gateway

CAUTION!


PSTN Gateway

FMC with Cisco Unified Mobility

User can make calls from mobile device using the enterprise line and IP telephony network

Why? Cost savings, mobile number masking, and access to internal-only extensions

Method 1: Mobile Voice Access – IVR-based feature

2-Stage Enterprise Dialing: Mobile Voice Access and Enterprise Feature Access

PSTN




Method 2: Enterprise Feature Access – DTMF-based feature


15

Identification and Authentication:

Identification via caller ID or user input (Mobile Voice Access only)

Authentication via user PIN



Manager

PSTN




Mobile providervoicemail

EnterprisevoicemailPSTN

Gateway

FMC with Cisco Unified MobilityMobile Voicemail Avoidance: Single Enterprise Voicemail Box

16

Unanswered calls to user's enterprise number always end up in the enterprise voicemail box instead of mobile voicemail box

Two methods to ensure that mobile voicemail is avoided:

1) Timer Control: Answer Too Soon/Late timers

2) User Control: Prompted DTMF confirmation on answer

Administrative and/or user configurable: Per destination number mobile voicemail avoidance settings

STOP

X



Active call can be moved between mobile device and enterprise device

Desk phone pickup: Hang up at mobile, resume at desk phone.

Mobile device pickup: Mobility softkey at desk phone ('Send call to mobile'), answer at mobile.

Desk Phone and Mobile Phone Pickup

PSTN



ACTIVE


ACTIVE


PSTN Gateway

17


FMC with Cisco Unified MobilityCall Filtering: Caller ID and Time of Day

18

Calls to user's enterprise number can be filtered to prevent or allow extension of call to user's mobile device:

1) Allowed/blocked access lists for filtering based on incoming caller ID (specific or range, unknown or private)

PSTN



Cisco Unified Mobility User2) Time of day filtering based on

configured ring schedule

STOP


Administrative and/or user configurable: Access lists and ring schedule.

PSTN Gateway

Time of day filtering – e.g.: Ring mobile any

time. Ring mobile M-F

8:30 AM – 5:30 PM

Caller ID filtering – e.g.: 408 555 1234 408 555 XXXX 408! Not Available Private


FMC with Cisco Unified MobilityConfiguration Concept and Call Routing Concept

19

IP Phone

919 444-6789 408 555-5678

Remote Destination #1 Remote Destination #2

XXX XXX-XXXX

Remote Destination N

…

Remote Destination Profile

Virtual Phone

Unified Mobility User

Call Routing and Media Resource allocation for Remote Destinations

Call Routing and Media Resource allocation for IP Phones

Shared LineLine Level SettingsDN: 919 555-1234

PartitionCalling Search Space

Remote Destination Profile Level Configuration Device Pool Calling Search Space Rerouting CSS User Hold Audio Source

…

Device Level Configuration Device Pool Common Device Configuration Calling Search Space Media Resource Group List User Hold Audio Source

…

Maximum of 10 per user

Desk phone is not required. Remote Destination Profile must at least be configured with a directory number on the system.


FMC with Cisco Unified MobilityCall Flow: Mobile Connect

PSTN


Enterprise Line/Device

Mobile Device

SHARED LINE

Matthew Jordy

Cisco Systems, Inc.7100-9 Kit Creek RoadRTP, NC 27709Email: [email protected]

Phone: (919) 555-1234

(919) 444-6789

Enterprise Number

(919) 555-1234

PSTN Gateway

1

» Call extended to enterprise device

» Call extended to Remote Destination Profile via shared line

2

» Mobility-enabled user reachable via a single number (enterprise)

» Caller dials user's enterprise number and call received by system

1

RemoteDestination

Profile

2

Remote Destination:

(919) 444-67893

Both devices ring. User answers at either device.


» Call placed to configured Remote Destination

» Call to Remote Destination routed via enterprise gateway to PSTN

3

20

Dial: 919 555 1234



Scalability/Capacity Planning» Maximum of 15,000 Remote Destinations per Cisco Unified CM cluster

» Increased PSTN utilization: More DS0s / SIP sessions required

High Availability» Device pool/CM group-based highly available features

» No redundancy for Publisher-dependent features: Mobile Voice Access, Mobile Connect On/Off

PSTN Connectivity» Requirement: PRI (TDM-based PSTN) or SIP Trunk (IP-based PSTN)

» SIP Trunk restrictions: Cisco Unified Border Element (SBC), no DTMF-based features

PSTN Utilization» Tips to reduce impact of Unified Mobility on PSTN gateway utilization

Only allow one remote destination per user

Configure Mobile Connect call filtering (caller ID/time of day)

Disable Mobile Connect when not in use

Design and Deployment Considerations

21

Fixed Mobile Substitution with Cisco Mobile Client Solutions

© 2013 Cisco and/or its affiliates. All rights reserved.BRKUCC-1600 Cisco Public 23

DMZCisco ASA

Cisco VCS Expressway

Collaboration Call Control

Cisco VCSCisco Unified CM

FMS with Cisco Mobile Client Solutions

Cisco mobile clients enable mobile users to leverage the enterprise IP telephony infrastructure and other enterprise collaboration applications and services for: Voice & video calling (VVoIP)

(via WLAN or mobile data network)

Enterprise IM & presence services

Enterprise voicemail & directory services

Remote secure client or device enterprise attachment

Overview

Public/PrivateWLAN (802.11)

PSTNMobile Voice

Network

Internet

Mobile DataNetwork

(Data Channel)

Voice (cellular)

Data, signaling, and VVoIP

PSTN Gateway

WLAN(802.11)

Cloud-based Collaboration Applications

Cisco

WebExCisco Jabber Video

» If enterprise connectivity is not available, dual-mode devices fall back to the mobile voice network/PSTN

On-Premises Enterprise andCollaboration Applications

LDAP

Cisco Unity Connection

Cisco IM and Presence


Cisco Jabber IMCisco Jabber

FMS with Cisco Mobile Client SolutionsCisco Jabber and Other Mobile Clients

24

Please consult the latest applicable product documentation for specific feature and software/hardware version support requirements

Cisco WebEx Mobile BlackBerry MVSCisco AnyConnect

Cisco Jabber for Android, iPad, and iPhone provides SIP-based voice & video (iPad only) over IP calling, automated enterprise dialing using the mobile voice network (Android/iPhone only), and XMPP-based IM & presence (iPad only)

Other Cisco Mobile Clients provide various other collaboration features and functions

» Cisco Jabber IM for Android, Apple iOS, and BlackBerry – XMPP-based IM & presence

» Cisco WebEx Mobile for Android, Apple iOS, BlackBerry – WebEx Meetings client for mobile devices

» Cisco AnyConnect for Android and Apple iOS – VPN client for mobile devices» BlackBerry Mobile Voice System (MVS) – VoIP client for BlackBerry devices


FMS with Cisco Mobile Client SolutionsEnterprise Voice and Video over IP Calling

25

Cisco mobile clients register to Unified CM* via SIP:

Mobile device behaves just like an enterprise phone

IP voice/video path via WLAN (802.11 a/b/g/n) or mobile data network

Enterprise calling features (abbreviated extension dialing, call hold/resume, call transfer, conference calling, & call park)

PSTN

Mobile ClientDevice

WLAN(802.11)

Internet

Mobile DataNetwork

(Data Channel)

SIP

VVoIP

VVoIP

SIP signaling

Media path (VVoIP)

WLAN Hotspot(802.11)

Cisco ASA


PSTN Gateway

Voice/video over WLAN and voice/video over mobile data calling available with Cisco Jabber for Android (audio only), iPad, and iPhone (audio only) and BlackBerry MVS for BlackBerry smartphones (audio only)

* Or Cisco VCS in the case of Jabber for iPad



PSTN

Mobile ClientDevice

WLAN(802.11)

Internet

Mobile DataNetwork

(Data Channel)

Voice/TUI

VMREST/Visual voicemail

Cisco ASA


ManagerPSTN

Gateway

FMS with Cisco Mobile Client SolutionsEnterprise Voicemail Integration

26

Cisco mobile clients provide access to enterprise voicemail services:

Enterprise message waiting indication (MWI) with new/unread message count

Visual voicemail – Enabling visual navigation of the enterprise voicemail box via VMREST » Messages downloaded on demand

and played via phone – no need to navigate TUI

VMREST*

» If enterprise connectivity is not available, voicemail can still be accessed via PSTN.

Cisco UnityConnection

* Or IMAP in some cases


Enterprise voicemail integration is an optional feature and available with Cisco Jabber for Android, iPad, and iPhone. Requires Cisco Unity Connection.


PSTN

Mobile ClientDevice

WLAN(802.11)

Internet

Mobile DataNetwork

(Data Channel)

Cisco ASA


ManagerPSTN

Gateway

FMS with Cisco Mobile Client SolutionsEnterprise Directory Integration

27

Cisco mobile clients provide access to enterprise LDAP-compliant directory services:

Search corporate directory

Add corporate directory contacts to contact lists/phonebooks and buddy lists

LDAP Directory

LDAP

LDAP


Enterprise directory access is an optional feature available with Cisco Jabber for Android, iPad, and iPhone. Requires specific LDAP compliant directories.


PSTN

Mobile ClientDevice

WLAN(802.11)

Internet

Mobile DataNetwork

(Data Channel)

Cisco ASA


ManagerPSTN

Gateway

FMS with Cisco Mobile Client SolutionsEnterprise IM & Presence: Cisco Unified Presence and Cisco WebEx Messenger

28

Cisco IM and Presence (ON-PREMISE)

Cisco WebEx Messenger(CLOUD)

XMPP

On-premise XMPP

Cloud-based XMPP

XMPP

Cisco mobile clients provide access to XMPP-based instant messaging and presence services:

Cisco IM and Presence may be leveraged for on-premise integration

Cisco WebEx Messenger may

be leveraged for cloud-based or off-premise integration


Enterprise IM and presence is an optional feature available with Cisco Jabber for iPad, and Cisco Jabber IM for Android, BlackBerry, and iPhone. Requires enterprise hardware/software or WebEx service enablement.


PSTN

Mobile ClientDevice

WLAN(802.11)

Internet

Mobile DataNetwork

(Data Channel)

Cisco ASA


ManagerPSTN

Gateway

Call Media(Voice)

Call Signaling

(SIP)

Call signaling

Voice media

FMS with Cisco Mobile Client SolutionsAutomated Enterprise Dialing: Dial via Office

29

Cisco mobile clients enable automated enterprise dialing or Dial via Office:

All call signaling traverses the 802.11 WLAN or mobile data IP connection between the client and Unified CM.

All call media traverses the mobile voice network, PSTN, and enterprise gateway.

Dial via Office is an optional calling feature available with Cisco Jabber for Android and iPhone. BlackBerry MVS also supports automated enterprise dialing. Requires dual-mode device



FMS with Cisco Mobile Client SolutionsConfiguration Concept and Call Routing Concept

IP Phone

919 444-6789 408 555-5678

Remote Destination #2

XXX XXX-XXXX

Remote Destination N

…

Client Device Type Unified Mobility User

Call Routing and Media Resource allocation for Mobility Identity + Remote Destinations

Call Routing and Media Resource allocation for IP Phones

Shared LineLine Level SettingsDN: 919 555-1234

PartitionCalling Search Space

Client Mobile Device Level Configuration Device Pool Calling Search Space Rerouting CSS User Hold Audio Source

…

Device Level Configuration Device Pool Common Device Configuration Calling Search Space Media Resource Group List User Hold Audio Source

…

Maximum of 1 Mobility Identity and 9 Remote Destinations per user

30

No Remote Destination Profile

Mobility Identity

Dual Mode for AndroidDual Mode for iPhoneCisco Jabber for Tablet

Device type for BlackBerry MVS solution:

BlackBerry MVS Client


WLAN(802.11)


Mobile client on mobile device registers to Cisco Unified CM as user’s enterprise IP phone.

Mobile number is configured as a Mobility Identity destination number for Cisco Unified Mobility.

FMC Unified Mobility Integration

PSTN

Mobile ClientDevice

Mobile DataNetwork

(Data Channel)


Manager

PSTN Gateway

Mobile Device Enterprise Line/DeviceCisco Unified Mobility User

31

ENTERPRISEPHONE

DESTINATION NUMBER

Single Device

Single Device

» VoIP calling, visual voicemail, directory integration, Dial-via-Office, etc.

» Mobile Connect/SNR, single enterprise voicemail, active call move, etc.



FMS with Cisco Mobile Client SolutionsCall Flow: Mobile Client with Mobile Connect

PSTN


Enterprise Line

(919) 444-6789

PSTN Gateway

1

Call extended to enterprise device(s)

When mobile client device is attached to the enterprise network, device receives call via VoIP. Call NOT extended to Mobility Identity.

2


WLAN(802.11)

Enterprise Number(919) 555-1234


Same Device

Mobile ClientDevice

(Mobility Identity)

3

Inbound call leg

Outbound call leg (device outside/NOT attached to enterprise)

Outbound call leg (device inside/ attached to enterprise)

Mobility-enabled user reachable via a single number (enterprise)

Caller dials user's enterprise number and call received by system

1

32

When mobile client device is NOT attached to the enterprise network, call extended to Mobility Identity/mobile client device on mobile voice network/PSTN via enterprise gateway.

3Dial: 919 555 1234

2


WLAN(802.11)

FMS with Cisco Mobile Client SolutionsCall Flow: Dial via Office Reverse (Automated Enterprise Dialing)

PSTN

Mobile VoiceNetwork

PSTN Gateway

1

» User dials target number or selects contact from contact list

» Call signaled via SIP over IP path to enterprise network.

1


Mobile Client Device(919 444 6789)

Call signaling (SIP)

Call media (cellular/PSTN voice)

33

» On answer at mobile client device, Unified CM extends call via user's enterprise number to target number.

» User begins to hear ring back

3

Internet

MobileData

Network

Public/PrivateWLAN (802.11)

2

3

4» Unified CM responds to

client via signaling path

» Unified CM extends call to configured Mobility Identity via the PSTN gateway

2

» On answer at target, media hair-pinned in enterprise PSTN gateway

» Caller ID at target is user's enterprise number

4(408) 555-5555 Caller ID:

919 555-1234

Dial: 408 555 5555



Scalability/Capacity Planning» Maximum of 15,000 Mobility Identities + Remote Destinations per Cisco Unified CM cluster

» Maximum of 40,000 mobile clients registered/devices configured per Cisco Unified CM cluster

» Additional capacity considerations: Cisco AnyConnect VPN connections, WLAN call capacity

High Availability» Client registration/feature sets are highly available based on device pools/CM groups configuration

Emergency Calling» Dual-mode clients (Cisco Jabber for Android/iPhone, BlackBerry MVS) escape or bypass the

enterprise network and dial all emergency calls direct.

Remote Secure Connectivity» Connection reliability and voice/video quality over Internet connections including public and private

Wi-Fi hotspots and mobile data networks varies depending on the quality of the network connection

» Cisco does not provide support to troubleshoot voice/video quality or connectivity issues for remote client attachment.

Design and Deployment Considerations (1 of 2)

34



802.11 WLAN

» Radio Frequency Design: Conduct WLAN site survey (verify channel cell radius, cell overlap, same channel-cell separation), ensure WLAN network has been optimized for real-time traffic.

» Call Capacity (per 802.11 channel cell): Maximum of 27 simultaneous voice calls* OR 8 simultaneous video calls* per 802.11a/g/n channel cell. (5GHz or no Bluetooth)

Design and Deployment Considerations (2 of 2)

35

* Bi-directional streams

Cisco Mobile Collaboration Solutions Summary


Cisco Mobile Collaboration SolutionsFMC: Cisco Unified Mobility with Cisco Unified Communications Manager

37

Cisco Unified Mobility – FMC feature set within Cisco Unified Communications Manger

» Mobile Connect, single enterprise voicemail box, call filtering, enterprise 2-stage dialing, desk phone/mobile phone pickup

» No mobile device requirements, no software, no data plan – any off-system phone.

» Maximum of 15,000 off-system remote destinations/ destination numbers per Unified CM cluster

» Highly available feature set – leverages Unified CM redundancy.

» PSTN Connectivity: PRI T1/E1 (TDM) or SIP trunk (IP)

» PSTN utilization will increase – minimize number of destination numbers per user, use call filtering, turn off Mobile Connect when not needed.


Cisco Mobile Collaboration SolutionsFMS: Cisco Mobile Client Solutions with Cisco Jabber, BlackBerry MVS, etc.

38

Cisco Mobility Client Solutions – Cisco Jabber, Cisco AnyConnect, Cisco WebEx Mobile, and BlackBerry MVS

» Cisco Jabber for Android and Apple iOS enables mobile device SIP registration and voice and video (iPad only) over IP calling via WLAN/mobile data network leveraging Cisco Unified Communications Manager

Additional features include enterprise visual voicemail/MWI and enterprise directory integration.

» Cisco Jabber for iPad and Cisco Jabber IM for Android, BlackBerry, and iPhone enable XMPP-based IM and presence leveraging on-premise Cisco IM & Presence or cloud-based WebEx Messenger.

» BlackBerry MVS enables BlackBerry device SIP registration, VoIP calling over WLAN/mobile data network, automated enterprise dialing, and single number reach.


Cisco Mobile Collaboration SolutionsFMS: Cisco Mobile Client Solutions with Cisco Jabber, BlackBerry MVS, etc. (cont.)

39

Cisco Mobility Client Solutions – Cisco Jabber, Cisco AnyConnect, Cisco WebEx Mobile, and BlackBerry MVS (cont.)

» General mobility client design and deployment considerations

Platform and OS dependent software client

Device client configuration/registration per Unified CM cluster

Highly available feature set – leverages Unified CM redundancy.

WLAN Radio Frequency (RF) tuning and site survey (channel cell radius, same channel cell separation, channel cell/AP overlap, eliminate sources of interference) as well as WLAN call capacity (per channel cell)

Voice/video over WLAN or mobile data or both?

Emergency calling

Remote secure attachment considerations


For

Your

Reference

Feature Android iOS BlackBerry

Single Number Reach, single voicemail box (via Unified Mobility)

✔ ✔ ✔ ✔ – ✔ Via MVS

Voice over WLAN/Mobile Data ✔ – ✔ – ✔ – ✔

Video over WLAN/Mobile Data X – X – ✔ – X

Hand-out (WLAN to Cellular)

Manual – Manual – – – Automatic

Hand-in (Cellular to WLAN) X – X – – –

Automatic

Dial via Office ✔ – ✔ – – – Device or PBX-initiated

Cisco Mobile Collaboration SolutionsApplication Feature Matrix (1 of 2)

40

Cisco Jabberfor Android

Cisco Jabberfor iPhone

Cisco JabberIM for

BlackBerryBlackBerry

MVS 5.xCisco Jabber

for iPadCisco JabberIM for iPhone

Cisco JabberIM for Android

Supported✔ Not SupportedX Support Not Applicable–


For

Your

Reference

Feature Android iOS BlackBerry

Visual Voicemail ✔ – ✔ – ✔ – MWI only

IM and Presence – ✔ – ✔ ✔ ✔ –

Corporate Directory Search ✔ – ✔ – ✔ – Via BES

Secure Remote Enterprise Attachment

Cisco AnyConnect

VPN

Cisco AnyConnect

VPN

Cisco AnyConnect

VPN

Cisco AnyConnect

VPNCisco AnyConnect VPN Via BES Via BES and/or

native IPSec VPN

WebEx MeetingsCisco WebEx

Mobile Cisco WebEx

MobileCisco WebEx

Mobile Cisco WebEx

MobileCisco WebEx Mobile

Cisco WebEx Mobile

Cisco WebEx Mobile

Cisco Mobile Collaboration SolutionsApplication Feature Matrix (1 of 2)

41

Cisco Jabberfor Android

Cisco Jabberfor iPhone

Cisco JabberIM for

BlackBerryBlackBerry

MVS 5.xCisco Jabber

for iPadCisco JabberIM for iPhone

Cisco JabberIM for Android

Supported✔ Not SupportedX Support Not Applicable–


Cisco Mobile Collaboration SolutionsAdditional Resources (1 of 2)

42

For additional information about Cisco mobile collaboration solutions:

Check out the Collaboration SRND at: http://www.cisco.com/go/ucsrnd

Specifically see the Mobile Collaboration chapter at: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/collab09/mobilapp.html

Consult product documentation and collateral:

Cisco Unified Mobility:

» http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91.html (Cisco Unified CM Features & Services Guide)

Cisco Jabber and Jabber IM:

» http://www.cisco.com/en/US/products/ps11678/tsd_products_support_series_home.html (Cisco Jabber for Android)

» http://www.cisco.com/en/US/products/ps12430/tsd_products_support_series_home.html (Cisco Jabber for iPad)

» http://www.cisco.com/en/US/products/ps11596/tsd_products_support_series_home.html (Cisco Jabber for iPhone)

» http://www.cisco.com/en/US/products/ps11763/tsd_products_support_series_home.html (Cisco Jabber IM for BlackBerry)

For

Your

Reference


Cisco Mobile Collaboration SolutionsAdditional Resources (2 of 2)

43

For additional information about Cisco mobile collaboration solutions:

Consult product documentation and collateral (cont.):

Cisco AnyConnect and WebEx Mobile:

» http://www.cisco.com/web/products/voice/docs/c07_717020_00_jabber_guide.pdf (Cisco AnyConnect Deployment Guide for Cisco Jabber)

» http://www.cisco.com/en/US/products/ps10884/tsd_products_support_series_home.html (Cisco AnyConnect Secure Mobility Client)

» http://www.webex.com/products/web-conferencing/mobile.html (Cisco WebEx Meetings/Mobile)

BlackBerry Mobile Voice System (MVS) solution:

» http://www.blackberry.com/mvs

» http://www.blackberry.com/mvs5demo

For

Your

Reference


Cisco Mobile Collaboration Solutions

BRKUCC-2060 Cisco Enterprise Mobile Collaboration Solutions» Date/time: Thursday, June 27 / 10-11:30 AM

» Location: 314B

BRKUCC-2344 Deploying Cisco Jabber on Mobile Devices» Date/time: Thursday, June 27 / 10-11:30 AM

» Location: 109B

Schedule Meet the Engineer (MTE) or stop by the Walk-in MTE sessions with Jordy

» WALK-IN: Enterprise Mobile Collaboration – Thursday, June 27 / 12:30 – 2:30 PM

Attend Table Topics at lunchtime in the meal area» Topic: Mobile Collaboration and Communications (Table #11)

» Date/time: Wednesday, June 26 / 11:30 AM – 12:30 PM

Want More Mobility? Additional Opportunities This Week at Cisco Live

44


Give us your feedback and you could win fabulous prizes. Winners announced daily.

Receive 20 Cisco Daily Challenge points for each session evaluation you complete.

Complete your session evaluation online now through either the mobile app or internet kiosk stations.

Complete Your Online Session Evaluation

BRKUCC-1600

45

Maximize your Cisco Live experience with your free Cisco Live 365 account. Download session PDFs, view sessions on-demand and participate in live activities throughout the year. Click the Enter Cisco Live 365 button in your Cisco Live portal to log in.

Appendix


FMC with Cisco Unified MobilityMid-Call Features: DTMF-Based Feature Access Codes

49

User's may invoke enterprise mid-call features for anchored enterprise calls using DTMF User enters enterprise

feature access codes usingthe keypad of the mobile device to:

» Place call on hold

» Transfer or park a call

» Conference in additional numbers

DTMF most be propagated out-of-band from PSTN to Unified CM

PSTN





PSTN Gateway

* 8 1

Enterprise feature access codes are system-wide and Administratively configurable

DTMF



Enterprise 2-stage dialing user-system interaction: User identified by

inbound caller ID User prompted for

PIN number to authenticate

User selects '1' to make call and enters target number.

Alternatively enters '2' to enable or '3' to disable Mobile Connect.

Enterprise Feature Access operates the same way, but no IVR prompts

Call Flow: Enterprise Two-Stage Dialing – Mobile Voice Access/Enterprise Feature Access

PSTN


Enterprise Line/Device

Mobile Device

SHARED LINE

Enterprise Number

(919) 555-1234

PSTN Gateway

» Communication between PSTN gateway and Unified CM

» Exchange of voice prompts and user key presses

2» Mobility-enabled user dials system Mobile Voice Access number

» Call routed to enterprise PSTN gateway

1

RemoteDestination

Profile

2

Remote Destination:

(919) 444-6789

Dial: 919 222 3456

1

3

4Mobile Voice Access number: 919 222 3456

» On answer at target, media hairpinned in enterprise PSTN gateway

» Caller ID at target is user's enterprise number

4 Inbound caller ID: 919 555-1234


» Call placed to user entered target number

» Call routed via enterprise gateway to PSTN

3

50

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