introduction - pearson education · 2019. 6. 21. · g8.ppt2 team spirit this powerpoint...

Unit G8

Develop and m

aintain your effectiveness at work

© Pearson Education 2009 Printing and photocopying permitted

Introduction As practitioners it is vital to review the progress each individual learner is making, as appraisal can be an empowering and confidence-building process for learners. However, it is important to be aware that some learners find this process quite daunting, especially if this is their first experience of self-evaluation or appraisal. Learners find it easier to be negative about their performance than positive. To help learners get used to self-evaluation we include a box on their consultation/analysis sheet for any practical work which asks them to evaluate the service they performed. Therefore each time they carry out a practical activity they have to address the questions ‘How well did I achieve?’ and ‘How can I improve next time?’ It then becomes common practice for learners to be self-objective about their performance.

We encourage all tutors to involve learners in self-evaluation exercises right from the start of their course, because this helps them understand the importance and benefits of these processes straightaway. In this unit you will find activities which are designed to help learners see the benefits of self-development in their job role.

This unit will be assessed using evidence of improving individual performance (appraisal and SWOT analysis) and evidence of individuals working well with their colleagues to improve the effectiveness of the salon.

Unit G8 Develop and m



Overview of resources Resources Notes Link to

key skills Link to functional skills Link to Level 2

Student Book Activity sheets G8.A1 Qualities of a good team

This activity sheet can be used after PowerPoint presentation 1 (G8.PP1) to check learners’ retention of teamwork input. Learners are asked to fill in missing boxes on the diagram and complete the gaps in the paragraphs. The missing words are included on the activity sheet, but for differentiation you may wish to omit them. An answer sheet is provided for this activity.

Comms C1.2, C2.2

English Reading: Entry level 1,2,3,

Level 1,2 Writing: Entry level 1,2,3,

Level 1,2

pp 139–140

G8.A2 Team spirit

This activity sheet can be used after showing PowerPoint presentation 2 (G8.PP2) to check learners’ retention of teamwork input. Learners are asked to complete the missing words. The missing words are included on the activity sheet, but for differentiation you may wish to omit them. An answer sheet is provided for this activity.

Comms C1.2, C2.2



Level 1,2

pp 139–140

G8.A3 Team rules

It is good for learners to think about team rules and why they are there. It can be a positive exercise to get learners to write their own salon rules and explain why they think they are important; this activity sheet asks learners to think of 10 rules. This activity also generates excellent discussion when learners share their salon rules with each other.

Comms C1.2, C1.3, C2.1, C2.2, C2.3



Level 1,2 Speaking and listening:

Entry level 1,2,3

pp 139–140




Resources Notes Link to key skills

Link to functional skills Link to Level 2 Student Book

G8.A4 Team communication

This activity is useful in assessing learners’ retention of the importance of effective communication within the team. It can be used in conjunction with PowerPoint presentation 3 (G8.PP3) and complements the information on page 140 of the Level 2 Student Book.

Comms C1.2, C1.3, C2.2, C2.3



Level 1,2

p 140

G8.A5 Learning opportunities

This activity sheet provides a chart in which learners can state the evidence and date when they met the range statements for Unit G8. Once completed this can be placed in Unit G8 in learners’ portfolios and used as evidence.

Comms C1.2, C2.2



Level 1,2

p 137

G8.A6 Current and emerging trends

This activity asks learners to carry out research using the Internet and magazines to identify current and emerging trends in the hairdressing industry. They should also consider why this information is important to their role. You can adapt this research activity to suit any particular trend that becomes ‘en vogue’.

Comms C1.2, C1.3, C2.2, C2.3



Level 1,2

p 137

G8.A7 Self-appraisal form

It is useful to show learners a self-appraisal form such as the example provided on this activity sheet. If used with a SMART board, the form could be completed as a group exercise. Refer learners to page 134 of the Level 2 Student Book while completing the form, to give them a guide on how to fill out the form in future. It is also a good idea to get learners to complete a self-appraisal after the first term, since it is beneficial to look back for personal development and to see how far they have progressed.

Comms C1.2, C2.2



Level 1,2

pp 134–136






G8.A8 Roles and responsibilities

This activity requires learners to think about different job roles within the salon and the responsibilities of each role. Once the chart is completed, the activity sheet can be placed in Unit G8 in learners’ portfolios and used as evidence.

Comms C1.2, C2.2



Level 1,2

pp 133–135, 144

G8.A9 SWOT analysis

This is a useful tool to get learners thinking about their strengths, weaknesses, opportunities and threats. This type of activity can be very beneficial within the first term and can be followed up by asking learners to highlight the areas they have achieved after a certain period. This can be rewarding as learners cannot always see their progress clearly. It is also useful as a staff activity!

Comms C1.2, C2.2



Level 1,2

p 133

G8.10 Knowing the limits of your authority

This case study is useful to create discussion and to make learners think about the potential consequences of not carrying out skin tests before services.

Comms C1.1, C1.2, C1.3, C2.1, C2.2, C2.3




Entry level 1,2,3

p 144

G8.11 Salon codes of conduct

This activity asks learners to discuss the codes of conduct for their salon and to create a code of conduct for their own imaginary salon. It is useful to get learners to understand the necessity for rules within the salon.

Comms C1.1, C1.2, C1.3, C2.1, C2.2, C2.3




Entry level 1,2,3

p 132






G8.12 Setting and meeting targets

This activity requires learners to create a mind map showing the necessity for productivity targets. Learners also design a chart to record their own productivity targets in the salon.

Comms C1.2, C1.3, C2.2, C2.3



Level 1,2

pp 133–136, 138

Fact sheets G8.F1 Reporting problems

This fact sheet explores the potential difficulties of dealing with problems within the salon environment and gives advice on how to manage problems, including knowing which senior staff to refer to.

Comms C1.2, C1.3, C2.2, C2.3



Level 1,2

p 142

G8.F2 SMART targets

This fact sheet introduces SMART targets and provides examples which learners should relate to. It is vital to pitch targets correctly; this fact sheet aims to guide learners in setting themselves realistic goals to work towards.

Comms C1.2, C1.3, C2.2, C2.3



Level 1,2

p 138



PowerPoint presentations G8.PPT1 Qualities of a good team

This PowerPoint presentation supports delivery of how an effective team works. It promotes discussion as learners can pick out certain team members from the diagram on slide 3. Activity sheet 1 (G8.A1) can be used to check learners’ retention following the presentation. Page 139 of the Level 2 Student Book complements the presentation and can be used as revision or for homework.

Comms C1.2, C1.3, C2.2, C2.3



Level 1,2

p 139






G8.PPT2 Team spirit

This PowerPoint presentation helps with delivery of how to be an effective team member. Activity sheet 2 (G8.A2) can be used to check learners’ retention following the presentation. Page 140 of the Level 2 Student Book complements the presentation and can be used as revision or for homework.

Comms C1.2, C1.3, C2.2, C2.3



Level 1,2

pp 139–140

G8.PPT3 Team communication

This PowerPoint presentation helps deliver the importance of good team communication. It complements the information on page 140 of the Level 2 Student Book. Once the presentation has been delivered, Activity sheet 4 (G8.A4) can be used to check learners’ retention of this knowledge.

Comms C1.2, C1.3, C2.2, C2.3



Level 1,2

p 140

Additional resources Interactive knowledge check

Interactive quiz covering learning from Unit G8 for revision purposes. This is designed to be completed individually by learners (e.g. via a VLE).

pp 131–148

Unit G8

Develop and m



Scheme of work Session Learning outcomes Resources Link to

key skills

1

To introduce learners to the qualities necessary for a good team to function effectively.

G8.PPT1: Qualities of a good team Comms C1.2, C1.3, C2.2, C2.3 For learners to discuss and state the rules they think are

important to create a safe and happy working environment for clients and colleagues, and to consider health and safety.

G8.A3: Team rules

To introduce learners to the evidence they will need to collect for this unit; to give a verbal explanation of how to collect and record this evidence.

G8.A5: Learning opportunities

2

To test learners’ retention of last session’s learning on the qualities of a good team.

G8.A1: Qualities of a good team Comms C1.2, C2.2

Learners consider the attributes of a good team member. G8.PPT2: Team spirit

To consider why hairdressing is one of the fastest changing industries with constant new developments; for learners to research different hairstyles and hair colours.

G8.A6: Current and emerging trends Access to the Internet/magazines

3

To test learners’ retention of last session’s learning on team spirit.

G8.A2: Team spirit Comms C1.2, C2.2

To explore with learners the importance of effective team communication.

G8.PPT3: Team communication

To introduce learners to SMART targets and consider the importance of setting achievable targets to help monitor and evaluate individual progress.

G8.F2: SMART targets

To introduce learners to self-appraisal and consider the benefits of setting targets and monitoring progression.

G8.A7: Self-appraisal form

Unit G8

Develop and m



4 To test learners’ retention of last session’s learning on team communication.

G8.A4: Team communication Comms C1.2, C1.3, C2.2, C2.3 Learners state their knowledge of different staff members’

job roles and responsibilities within the salon’s structure. G8.A8: Roles and responsibilities

5

Learners complete a SWOT analysis to record their strengths, weaknesses, opportunities and threats to learning on a particular date. This is good to re-visit after a period of time so learners can see their progress.

G8.A9: SWOT analysis Comms C1.2, C1.3, C2.2, C2.3

To identify the potential consequences of failing to follow salon rules by discussing this case study.

G8.A10: Knowing the limits of your authority

To raise the issue of salon problems and consider how to manage them in the most effective way.

G8.F1: Reporting problems

6

Learners will have an introduction to salon codes of conduct. They will write their own code of conduct for an imaginary salon and discuss the importance of having rules in place.

G8.A11: Salon codes of conduct Comms C1.2, C1.3, C2.2, C2.3

To discuss the necessity of setting and meeting targets. Learners create a mind map of the reasons targets are necessary and design a grid to record their own productivity.

G8.A12: Setting and meeting targets

For learners to use a variety of quiz formats to state their knowledge and understanding of Unit G8.

Unit G8 Interactive knowledge check

(Note: 1 session = 2 hours)

Unit G8

Develop and m



G8.A1 Activity sheet 1 Qualities of a good team 1 Complete the diagram below to show the qualities of a good team.

A good team has...

Unit G8

Develop and m



2 Complete the gaps in the passage below. The missing words are shown below. Some words are used more than once.

A salon team will be made up of people with different strengths and weaknesses.

A good will make full use of everyone’s and try

to improve the .

A team will be made up of different and it is important for

everyone to get on when working as part of a .

The team can only be if everyone feels they are working

. will build up if some team members are not

working as hard as others. Make sure you are an effective team

by working as as you can.

Regular team (ideally ) will help to maintain a

working , as any can be

sorted out in a forum during .

business-like discussions effective equally

hard leader meetings

member personalities problems professional

resentment

strengths

team

together

relationship

weaknesses weekly

good

Unit G8

Develop and m



G8.A1 Activity sheet 1 – solution Qualities of a good team 1 Complete the diagram below to show the qualities of a good team.

a fair but decisive leader

enthusiastic, committed team members

clear objectives and a sense of direction

good listening skills and exchange of ideas

good balance of planning and action

the right mix of skills

flexibility and tolerance

good communication

clear job roles

the right number of people

a sense of humour

A good team has...

Unit G8

Develop and m



2 Complete the gaps in the passage below. The missing words are shown below. Some words are used more than once.

A salon team will be made up of people with different strengths and weaknesses.

A good will make full use of everyone’s and try

to improve the .

A team will be made up of different and it is important for

everyone to get on when working as part of a .

The team can only be if everyone feels they are working

. will build up if some team members are not

working as hard as others. Make sure you are an effective team

by working as as you can.

Regular team (ideally ) will help to maintain a

working , as any can be

sorted out in a forum during .

leader strengths

weaknesses

personalities

together team

effective

equally Resentment

member

hard

meetings weekly

good relationship problems

business-like professional discussions

business-like discussions effective equally

hard leader meetings

member personalities problems professional

resentment

strengths

team

together

relationship

weaknesses weekly

good

Unit G8

Develop and m



G8.A2 Activity sheet 2 Team spirit Complete the gaps in the passage below. The missing words are shown below.

CONTINUED

all assistance communication considerate

polite

flexible information members

mistakes respectful not own

colleagues

effective intolerant

roles responsible

who

skills staff support

willingly time tolerant

Creating and maintaining working relationships with colleagues involves developing

a variety of personal .

Team spirit can be lost:

• if one member of the group is working on his or her and not as

part of the

• if there is a breakdown in

• if team members are unwilling to be

• if team members are of others’

• when there is too much work and not enough

• when job become blurred and people encroach upon areas

they should .

team

Unit G8

Develop and m



As a team member, it is your responsibility to:

• know all the staff are in the salon

• know who is for what

• know who to go to for and

• be flexible and of others in the team

• include members of the team

• be , helpful and to all of

the team

• offer to colleagues

• make use of throughout the day

• be friendly and to all .

Unit G8

Develop and m



G8.A2 Activity sheet 2 – solution Team spirit Complete the gaps in the passage below. The missing words are shown below.

CONTINUED

Creating and maintaining working relationships with colleagues involves developing

a variety of personal .

Team spirit can be lost:

• if one member of the group is working on his or her and not as

part of the

• if there is a breakdown in

• if team members are unwilling to be

• if team members are of others’

• when there is too much work and not enough

• when job become blurred and people encroach upon areas

they should .

skills

roles

not

own

team

communication

flexible

intolerant mistakes

staff

all assistance communication considerate

polite

flexible information members

mistakes respectful not own

colleagues

effective intolerant

roles responsible

who

skills staff support

willingly time tolerant team

Unit G8

Develop and m



As a team member, it is your responsibility to:

• know all the staff are in the salon

• know who is for what

• know who to go to for and

• be flexible and of others in the team

• include members of the team

• be , helpful and to all of

the team

• offer to colleagues

• make use of throughout the day

• be friendly and to all .

who

responsible

information support

tolerant

all

polite considerate members

assistance willingly

effective time

respectful colleagues

Unit G8

Develop and m



G8.A3 Activity sheet 3 Team rules Every salon will have its own working philosophy. Generally this will be to anticipate and fulfil clients’ needs within a happy salon environment, thereby promoting a thriving business.

1 Pretend you are in charge of setting your salon’s rules. Write down the 10 rules you think are important to create a safe and happy working environment for clients and colleagues. Your rules must take into account health and safety considerations.

Salon rules

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

2 Discuss your rules with the rest of the group. Explain the reasons you believe they are important.

Unit G8

Develop and m



G8.A4 Activity sheet 4 Team communication 1 Complete the gaps in the passage below. The missing words are shown below.

Good between builds good

that will be in the smooth of the salon.

Unless your colleagues are or highly perceptive, they will

not necessarily that you need . You should feel

enough to ask for assistance and when your

needs you can return the favour – this is called !

If you need help or you should ask for it .

Stating you need assistance will to other

members of how they are you.

Being and at all times will promote

.

assistance colleague

spirit

confident

explain help information know

team

politely professional reflected relationships

telepathic

running

communication

helping

polite

staff teamwork

why

colleagues

Unit G8

Develop and m



2 Now complete the following diagram:

Effective communication

Unit G8

Develop and m



G8.A4 Activity sheet 4 – solution Team communication 1 Complete the gaps in the passage below. The missing words are shown below.

Good between builds good

that will be in the smooth of the salon.

Unless your colleagues are or highly perceptive, they will

not necessarily that you need . You should feel

enough to ask for assistance and when your

needs you can return the favour – this is called !

If you need help or you should ask for it .

Stating you need assistance will to other

members of how they are you.

Being and at all times will promote

.

communication colleagues relationships

reflected running

telepathic

know assistance

confident colleague

help teamwork

information politely

why explain

staff helping

polite professional

team spirit

assistance colleague

spirit

confident

explain help information know

team

politely professional reflected relationships

telepathic

running

communication

helping

polite

staff teamwork

why

colleagues

Unit G8

Develop and m



2 Now complete the following diagram:

Listening skills Positive body language

Good eye contact

Verbal skills Clear written skills


Unit G8

Develop and m



G8.A5 Activity sheet 5 Learning opportunities

Opportunities to learn

Evidence and date

From colleagues and other relevant people

Active participation in training and development activities

Active participation in salon activities

Targets for Evidence and date Productivity

Personal development

Assistance given Evidence and date On a one-to-one basis

In a group

Unit G8

Develop and m



G8.A6 Activity sheet 6 Current and emerging trends Hairdressing is one of the fastest changing industries. There are constantly new developments in products, fashion collections and celebrity hairstyles that determine which hairstyles and colours are ‘in’.

1 Carry out research using the Internet and magazines to find out which hairstyles and hair colours have recently been used by: • fashion designers in their new collections • celebrities • royalty • WAGs (footballers’ wives and girlfriends).

2 Write a 500-word report on your research findings. Include images in your report.

3 State why it is important to keep up to date with developments in the hairdressing industry.

Unit G8

Develop and m



G8.A7 Activity sheet 7 Self-appraisal form A self-appraisal form includes whatever the employer or manager feels is relevant to the job role.

When identifying your strengths and weaknesses, try to be honest. Do not focus only on your bad points – be constructive. You should have an equal balance of strengths and weaknesses. Now complete the following self-appraisal form.

Self-appraisal

The purpose of this Self-Appraisal Form is to help you reflect on your job performance and prepare for a performance appraisal interview. Use this form as a basis for key points you may wish to raise with your manager during the interview.

Remember, the three main objectives of an appraisal interview are to:

1 Assess past achievements/failures 2 Consider the need for further training/development 3 Specify ways in which future performance can be improved

1 What parts of your job do you consider you have performed well?

2 What parts of your job do you feel you could have performed better?

3 Comment on your overall level of job satisfaction.

4 Indicate aspects of your work you particularly like/dislike.

5 What factors, if any, have made your work difficult to perform?

Unit G8

Develop and m



G8.A8 Activity sheet 8 Roles and responsibilities Working in pairs or small groups, complete the chart below.

1 List all the people within your salon that contribute to the day-to-day running of the business.

2 Then give a brief description of each person’s job role (what they do).

3 Finally, link the job roles you have identified to your own job role, stating when you are most likely to use the knowledge or expertise of the people within your salon team.

The first row of the chart has already been completed, to start you off.

People within my team

Job role(s) How this relates to my job

Technician • To oversee the running of the dispensary (stock cupboard)

• In charge of day-to-day handling of monies

• Ordering stock • Dealing with company reps

• My first contact point to report product shortages

• To ask for assistance with finding products, tools and equipment

• To report any missing or broken tools and equipment

Receptionist

Lecturer in charge

Salon manager

Unit G8

Develop and m



G8.A9 Activity sheet 9 SWOT analysis Use the boxes below to record your strengths, weaknesses, opportunities and threats (to your progress). Keep this in your portfolio under Unit G8 and review after a few months, highlighting anything you have achieved since the date you started this activity.

Date:

Now

Strengths Weaknesses

Opportunities Threats

Future

Unit G8

Develop and m



G8.A10 Activity sheet 10 Knowing the limits of your authority In pairs or groups, read and discuss the case study below. Was the situation dealt with in a professional manner and within the limits of the stylist’s authority?

1 Should Jenny have done this? Explain your answer.

2 Who might Jenny have gone to ask for guidance?

3 What are the potential consequences of carrying out a colouring service without an up-to-date skin test?

Jenny’s client had arrived for a colouring service. When Jenny printed off the client’s record card, there wasn’t an up-to-date skin test recorded on the card. The client insisted that she had been in for the test the week before and said it was with the ‘dark-haired girl’ who was on reception at the time. Jenny knew the receptionist was on holiday and had no way of confirming the client had been in. She knew that the client was ‘always right’ and carried out the colouring service.

Unit G8

Develop and m



G8.A11 Activity sheet 11 Salon codes of conduct Each salon has its own codes of conduct. These are not Acts or Regulations that can be enforced legally, but guidelines that are put in place by the salon to ensure the safety and welfare of everyone within the salon. They help to maintain a high level of professionalism that will create the right image to ensure repeat business and ensure a happy and profitable salon!

1 List all of the codes of conduct that you are aware of in your salon. You may like to list them in order of importance.

2 Imagine you are going to open your own salon. What standards of behaviour would you expect from your own staff?

Unit G8

Develop and m



G8.A12 Activity sheet 12 Setting and meeting targets Most salons offer commission to stylists as an incentive to earn extra money. Commission may be based on: • the amount of retail sales • recommendations of new products and services (proof would need to be provided that

these generated revenue for the salon) • the re-booking of clients (repeat business).

These are often referred to as productivity targets.

1 In pairs or small groups, produce a mind map stating why it is important to have productivity targets. You can use the space below to make notes.

2 In pairs or small groups, design a chart to use in the salon that records productivity targets for your group. Again, you can use the space provided below to make notes.

Unit G8

Develop and m


© Pearson Education 2009 Printing and photocopying permitted © Pearson Education 2009 Printing and photocopying permitted

G8.F1 Fact sheet 1 Reporting problems Dealing with problems in the salon can be a complicated part of your job role. However, you need to know what to do if a difficult situation occurs.

If a client comes into the salon with a problem, remember the following procedure:

• Be sympathetic and listen carefully to the client.

• Ask the client politely to take a seat while you find someone in authority to speak to him or her.

• Inform your employer or the most senior member of staff that you have a client at reception who would like to discuss a problem. You should then explain the situation in as much detail as possible so your superior is able to talk knowledgeably to the client.

• You should be present at the following discussion so that you can see what the exact problem is and how the problem is dealt with. Only offer input to the conversation if asked.

Here are some things you should not do.

• Do not get angry with the client.

• Do not be rude and tell the client that nothing is wrong.

• Do not lie and say there is nobody who can deal with the problem. Do not ask the client to come back on your day off!

There is always a hierarchy within a salon and it is important that you are familiar with the correct channels to go through when reporting a problem. This means you need to know who you should approach with a particular type of problem. For example, if it is a problem concerning work schedules, you may need to contact the salon manager to help you resolve the situation. However, if you have a wages problem, you may need to speak to your salon owner who holds the purse strings.

You need to be clear about who does what in your salon so that you know who to approach with different problems. If you approach the wrong person with a problem, it could make the matter even worse.

Unit G8

Develop and m


© Pearson Education 2009 Printing and photocopying permitted © Pearson Education 2009 Printing and photocopying permitted

G8.F2 Fact sheet 2 SMART targets Linked into the appraisal system of monitoring performance is the setting of targets for an action plan to improve performance at work. The chart below describes SMART target guidelines to help you.

SMART target guide

Specific Have particular aims in mind rather than too grand an idea. Set a goal specific to you, for example ‘I want to complete two assessments each week.’

Measurable Make sure you are able to measure your aims with a start and a finish. Assessments can be measured against the Level 2 performance criteria and ranges. You must know where you are now and where you want to be. For example, resale product sales might be on average £50 per day and a 10 per cent increase would take that to £55 per day.

Achievable Aim for something that can be realised. You could have a short-term target, for example to complete a Level 2 unit by a certain date.

Realistic Be sensible in your aims – doing ten haircuts per hour is not realistic. How long would it take you to cover all the performance criteria and ranges in one unit?

Timed You should set a timescale in which to achieve your target, for example ‘By next month I will improve my timekeeping by 50 per cent’ or ‘By December I am going to have my portfolio for Unit G20 ready to be signed off by my assessor.’

How often you decide to review your set targets is up to you and your salon, but short-term targets are usually easier to manage.

You are in control of your own destiny! If you regularly review how you are doing at work, you will be more focused on achieving set targets. Do not let opportunities pass you by because you are too lazy to have a development plan for your future.

Unit G8Develop and m


© Pearson Education 2009Printing and photocopying permitted

G8 Develop and maintain your effectiveness at workQualities of a good team




Qualities of a good team• A salon team will be made up of people with different

strengths and weaknesses.• A good leader will make full use of everyone’s

strengths and try to improve the weaknesses.




Qualities of a good teamA good team will have the following qualities:

a fair but decisive leader

enthusiastic, committed team members

clear objectives and a sense of direction good listening skills and

exchange of ideas

good balance of planning and action the right

mix of skills

flexibility and tolerance

good communication

clear job roles

the right number of people a sense

of humour

A good team has...




Qualities of a good team• A team will be made up of different personalities.• It is important for everyone to get on when working

together as part of a team.




Qualities of a good team• The team can only be effective if everyone feels they

are working equally.• Resentment will build up if some team members are

not working as hard as others.• Make sure you are an effective team member by

working as hard as you can.




Qualities of a good teamRegular team meetings:• ideally should be held weekly• will help to maintain a good working relationship• allow problems to be sorted out in a business-like

forum during professional discussions.




G8 Develop and maintain your effectiveness at workTeam spirit




Team spiritTeam spirit can be lost:• if one member of the group is working on their own

and not as part of the team• if there is a breakdown in communication• if team members are unwilling to be flexible.




Team spiritTeam spirit can be lost:• if team members are intolerant of others’ mistakes• when there is too much work and not enough staff• when job roles become blurred and people encroach

upon areas they should not.




Team spiritAs a team member it is your responsibility to:• know who all the staff are in the salon• know who is responsible for what• know who to go to for information and support.




Team spiritAs a team member it is your responsibility to:• be flexible and tolerant of others in the team• include all members of the team• be polite, helpful and considerate to all members of

the team.




Team spiritAs a team member it is your responsibility to:• offer assistance to colleagues willingly• make effective use of time throughout the day• be friendly and respectful to all colleagues.




Team spiritRegular team meetings:• ideally should be held weekly• will help to maintain a good working relationship• allow problems to be sorted out in a business-like

forum during professional discussions.




G8 Develop and maintain your effectiveness at workTeam communication




Team communicationGood communication between colleagues builds good relationships that will be reflected in the smooth running of the salon.




Listening skills

Positive body language

Good eye contact

Verbal skills Clear written skills

Team communication





Team communication• Unless your colleagues are telepathic or highly

perceptive, they will not necessarily know that you need assistance.

• You should feel confident enough to ask for assistance.

• Then, when your colleague needs help, you can return the favour.

• This is called teamwork!




Team communication• If you need help or information you should ask for it

politely.• Stating why you need assistance will explain to other

members of staff how they are helping you.• Being polite and professional at all times will promote

team spirit.

introduction - pearson education · 2019. 6. 21. · g8.ppt2 team spirit this powerpoint...

Documents