introduction insight sap pm mrs shellinfotech 2016

Aug / 2015

SAP Multiresource Scheduling

Solution Brief

Introduction

© 2013 SAP AG or an SAP affiliate company. All rights reserved. 3


Functionality, Integration and Technology as enabler

SAP Multiresource Scheduling is the resource management application for the

Service, Plant Maintenance, Project Business as well as other scheduling

scenarios. SAP Multiresource Scheduling is for various industries and runs fully

integrated as Add-On to the SAP system, leveraging existing infrastructure.

Functionality: SAP MRS offers key functionality

Functionality that supports the end-to-end process for the industry and business

Demonstrate flexibility to changing demand and Planning requirements

Plan and monitor efficiently considering qualification and safety requirements with full transparency

into high volume resource and demand planning situation

Integration: SAP MRS leverages integration capabilities

SAP applications, solutions and products

Cross-organisational alignment in the resource planning process

Technology: SAP MRS provides the Technology Story

Mobile apps with SAP Mobility Platform

In-memory Database SAP HANA


SAP MRS extended Business Coverage

Core Process areas, variations and combinations of them

Specific Scenarios Project-based Staffing Asset Maintenance Service Management

Enterprise Asset Management

Plant Maintenance

Project Systems

Customer Service

Customer Relationship

Management

Portfolio and Project

Management

Project Systems

Commercial Project

Management

Dealer Business

Management

Others


SAP Multiresource Scheduling Add-On

Architecture Overview – Integration makes a Difference

HR Resources

Business Partner

Availability, Qualifications

Demand

Supply Assignments

SAP ERP

PM/CS

Work/Service Order,

Notification

SAP ERP PS

Project System

SAP PPM

cProjects

SAP Applications

SA

P M

RS

GIS Geographical

Information system

Equipment

Tools

Spare Parts

Optimizer

SAP VSR Vehicle

Scheduling & Routing

SAP CRM

Service Order

SAP HCM, MM

Qualifications

DE

MA

ND

S

UP

PLY

SAP Mobile Platform

SAP Work Manager and

Service Manager by Syclo

SAP BW, SAP

BusinessObjects, SAP

Predictive Analysis

ANALYTICS

MOBILITY

Work Centers

Groups

Crews


SAP MRS Evolution

Past, Present and Future

MRS 190 R3 4.6C - Maintenance - Manual Scheduling

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2015

MRS 200 R3 4.7 – Maintenance and Customer Service

MRS 500 ERP2004 Maintenance and Customer Service

MRS 600 ECC6.0 - Maintenance CS - Automation and Optimization

MRS 610 ECC6.0 - Project Staffing PPM - Web UI

MRS 700 ECC6.0 - CRM Service - Multi-Backend

MRS 800 ECC6.0

MRS 800 Mobility, HANA

MRS 10

MRS 900

SOLUTION TODAY


SAP MRS Outlook

Strategic Direction – Two Product Lines

New simplified Scheduling build on HCP

and S/4HANA

SAP HANA optimization

SAP SuccessFactors, Fieldglass

S/4HANA enablement

SAP Fiori UX, SAPUI5

C4C Service Management

C4C Sales (Retail)

SAP Analytics

Continuous Improvement

S/4HANA enablement

SAP C4C Integration

User Experience

Field Service enhancements

Total Workforce Management

Linear Asset Management

Predictive Maintenance

1 2

Project-based Staffing Asset Maintenance Field Services Other scenarios

SAP MRS Cloud Edition SAP MRS On Premise Edition

Solution Overview Scheduling fundamentals



Introduction to Key Functions

Capacity Management

Scheduling and Dispatching on work center level

Level capacity by re-scheduling with consideration of relationships

Add resources; capacity based on work center or people data

Work load at group level

Planned and unplanned orders

Employee availability (Planned working time, absences, attendances)

Skill and Qualification Management

Integration with SAP HR / MRS qualifications

Requirements profiles, employee qualifications

Integration with HR Time Management

Bi-directional interface with SAP HR (absences, attendances, substitutions)

Shift Information from SAP HCM

User Interface

SAP GUI

Web UI

Graphical Planning Board

Powerful SAP GUI based Planning Board

Lean Web UI based Planning Board

Optimization

Optimizer engine creates daily schedule based on “cost” parameters

Monitoring

Execution Monitoring, Alert Framework

Material availability status

Availability of the Technical Object for maintenance


Process Overview – EAM

ERP PM/CS (EAM)

Maintenance plan

Notifications

Order

ERP Project System (PS)

Project Definition

Project Structure

Network

Identification of

demand

Scheduling

on work

center level

Scheduling of

human

resources and

tools

Order

confirmation

and completion

optional

Multi Resource Scheduling (MRS)

Intuitive to use graphical planning board

Capacity overview of work centers

Employee availability

1 2 3 4 5

Create Order

/ Network


MRS Planning Board – Work Center View

Work Center

Capacity

Alert Monitor

Demand Gantt

Work Center

Gantt


SAP MRS – EAM Related Functions for WC /Demand Planning

• Capacity Reporting

• Work Center Versions / Shifts / intervals

• Bundling of Demands

• Technical Objects Integration / Availability View ( Integration of Production Planning)

• Relationships ( create / change relationships in MRS)

• Web Based Planning Board Usage for EAM scenarios

• Note Manager

• Other items: Mass schedule change: Drag and Drop , Status changes (mass dispatch, windows), MATP on

screen, WC reassignments , etc…

• Work Center Auto-Leveling / Slot proposals


Capacity Reporting – Web Dynpro View


Process Overview – EAM

ERP PM/CS (EAM)

Maintenance plan

Notifications

Order

ERP Project System (PS)

Project Definition

Project Structure

Network

Identification of

demand

Scheduling

on work

center level

Scheduling of

human

resources and

tools

Order

confirmation

and completion

optional

Multi Resource Scheduling (MRS)

Intuitive to use graphical planning board

Capacity overview of work centers

Employee availability

1 2 3 4 5

Create Order

/ Network


Scheduler Workplace

User Interface Example: SAP GUI


Scheduler Workplace

User Interface Example: WebGantt Chart



SAP User Experience Evolution – the future

SAP GUI Web UI UI5 Fiori UX Mobile device



Planning from low to high volume

Manual Planning

Manual assignment creation in MRS Planning Board (e.g. Drag & Drop)

Supported by Alert Monitor

Further features like Qualification Matching, Tool Planning, Travel Times, Clocking Data, Capacitive Planning

Resource Selection

Identical to manual planning but with pre-selection of resources based on different criteria

Automatic Planning

Automatic Scheduling based on availabilities and qualifications

Utilization based automatic scheduling

Intelligent shifting

Optimization

An optimization engine proposes an optimized schedule (travel times, SLA dates, etc)


SAP MRS Optimizer

Optimization Strategies

Reduce

Overtime

Service Level

Agreements

other Qualification

Minimize

Travel Time Maximize Utilization

Technician Optimization relevant data

Availability and breaks

Location, start, home address

Qualifications

Order Optimization relevant data

Service level agreements, priorities

Location, customer or equipment address

Time window

Planned duration

Required qualifications

preferred technician

Relationships between orders, operations

Manually fixed technician

Optimization for teams

Travel time via ZIP code, Maps and GIS


Assignment Matching

Qualifications and Ranking

Employee Qualifications

… describe the skills and certifications a person has

Qualification Requirements

… are linked to the operation or sub-operation via a requirements profile

… indicate that an operation requires a particular qualification and detail necessary properties, such as proficiency

… can be fulfilled by employees who have specific qualifications

SAP MRS returns a list of suitable

employees for an operation. The

ranking is based on the service

qualifications and availability for the

time period specified.

Qualification matching associated

with teams is also supported.


Scheduler Workplace

Example: WebGantt Chart with Map Example – Service Scenario



Process View: Project Planning

Plan

Manager

Create Project

Engagement

Identify Activities

Analyst

Review

Requirements

Search

candidates

Search Offer Decide Execute

Planner

Select

candidates

Offer for

staffing

Hard book

Resource

Manager

Accept or

decline

candidates

Staff

Execute work

Monitor

Manager

Review Plan

Review

Activities

Revise staffing


Project Scheduling and Staffing

Professional Services, IT and Construction Projects

Project Management Integration

SAP PS Project Systems

SAP PPM Portfolio and Project Management

SAP CPM Commercial Project Management

Staffing scenarios

Capacity Planning

Project, Staff Augmentation, Consulting

Collaboration

Workflow, Adobe offline forms

Analytics and Mobility Services

SAP BusinessObjects dashboards

Mobile solution on project basis


PS Integration –

Demand Creation for Resource Planning Nodes


Enhanced WebGantt

Staffing View

The staffing view framework allows you to visualize assignments by persons, projects or maybe other

criteria and to change directly assignment data from this view.


New UI 5 for RM


SAP MRS and SAP Predictive Analysis *

Example: Demand forecast

* SAP Predictive Analysis requires separate license agreement.

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