intranet 2.0: fostering communication and collaboration
DESCRIPTION
Presented at NJLA 2008 on May 1, 2008TRANSCRIPT
Intranet 2.0:
Nicole C. EngardNJLA Annual ConferenceMay 1, 2008
Fostering Communication & Collaboration
Jenkins Intranet Timeline• 2001
−Intranet 1.0 Completed• 2002
−Jenkins tries a message board• 2005
−Strategic plan finds communication lacking
• 2006 −Intranet 2.0!
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Problems to be Addressed• Communication between staff,
managers and staff, and between departments
• Too many places to look for information (email, Jenkins site, staff schedule, and room rentals)
• Organization: No navigation on Intranet & no logical way to find info
• Cluttered email inboxes communication was all via email and word of mouth
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
The Solution• A new communication &
collaboration friendly Intranet• Ability for all staff members to
create blogs without web team interference
• Ability for all staff members to edit and add pages on their own
• Easy access to shared calendars and documentation
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Example of Projects at Jenkins
It's time to start a new project in your library - what
do you do?
• Set up a meeting with everyone involved?
• Start a list of tasks on your calendar?
• Create a document assigning specific people to tasks?
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
How do you go about doing those things?
• Pick up the phone?• Send out an email with your
documents attached?• In person?
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
At Jenkins we created a blog
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Typical Project Procedures
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Communication During a Project
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Communication During a Project
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Communication During a Project
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Communication During a Project
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Communication During a Project
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Communication During a Project
And now,everyone knows little bits and pieces and no one knows everything.
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
How many of you can say that one year down the line you’ll be able to
find that email regarding policy changes?
Then there’s the issue of finding information years
down the road
…
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Jenkins’ Solution - Blogs
• Web-based & full-text searchable• Archived & backed up• Visible to all staff – no one is left
out• Fewer emails in our inboxes• Conversational (email-like) format• Date and time stamps• Ability to link to relevant pages &
comments
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
What did the staff think?
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Kathy Coon – Deputy Director
• It has cut down on some of the clutter in my inbox. Now that the important facts are on the project pages, I no longer save everything!
• It's great having everything related to a project in one place.
• When I worked on my annual report last year, it helped put the year in perspective.
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Project’s Complete:Now What?
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Once your project is done, what do you do with all of those
documents you were passing back & forth?
• Store them on a shared drive? • Add links to them to your intranet? • Store them in your email? • Print them out?
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
At Jenkins we’d use a wiki
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Jenkins’ Solution - Wikis
• Web-based & full-text searchable• Archived & backed up• Visible to all staff – no one is left out• History of edits with date and time
stamps• Ability to link to relevant pages &
comments
• Sound familiar?
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
What did the staff think?
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
It's a darn nuisance, making documentation, but ya gotta or you won't remember what ya did last tuesday. These wiki thangs are better than tha old way.
- Ken Snyder, Network Admin
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Let’s See It In Action!
Nicole C. Engard – NJLA Annual Conference – May 1, 2008
Any Questions??
Nicole C. EngardOpen Source EvangelistLibLime – http://liblime.com [email protected] http://web2learning.net
Learn more: http://web2learning.net/learn-more