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Interview #3 : Dr Brian Church, operations director

The operations director, Dr Church, who is responsible for engineering, production, personnel,

health and safety, QC, the operations function.

Task 1. Problem of Dr Church when use MRP II:

He not uses system directly because most of the reports have too much information and

are far too general. The report never in the format he wants. However, system take him less time

to calculate data of inventory.

He is not at the sharp end that mean at the grass roots level, the production people are not

signed on to what we were doing. There were not a connection between director and worker.

In director level and senior level can use system good but in production level (supervisor,

manager level and worker) they can get a point or they are hard to work with system. For

example, if they get a transaction wrong, they don t understand that it s going to come back and

cause them a problem later. So, in two days time they start pointing a finger at someone else

because they haven t got raw material. The reason they haven t got raw material is because two

days earlier they didnt t key something in - the system doesn t know it exists -but they re

pointing at the warehouse saying where s my raw material for the next batch.

Today is different in the past, Dr. Church want the system can help company work better

and more effective but he don t think hedid very well. Despite recognizing it and thinking we

were doing a lot of it.

The problem between director or Dr. Church and MIS department. They want to do istake chunks of it away and rewrite them. But Dr. Church want to take upgrade system more than

rewrite program. Dr. Church won t tolerate them talking to users and saying what a lousy

package this is and how they could do better, that s just undermining the whole thing. He also

work with Ken Smith in writing. Dr. Church told that: What they can t do is criticize the

package to the users. Directors need to get MIS under control, pull the reins in on some of the

work that s going on.

Task 3. Analyse the agreed list of problems and prepare notes:

- The operations director, Dr Church is responsible for inventory levels in the company,setting inventory budget and all aspects of inventory.

- MRP II is an enhancement of MRP.- The engineering (product) database.- The inventory (stock) database- The manufacturing (plant) database. (MRP II ONLY)

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- MRP and Managers.- Four elements of MRP II will be helped Dr Church work well.

a. Company Y is unsuccessful within the introduction of Manufacturing ResourcesPlanning (MRP II) because they have a big problem between directors and MIS

department.b. Company Y was not identify all of the factors relevant to the introduction of a new

system at the outset.

They miss training for worker and Dr.Church only focus on inventory and MIP

department, supervisor and manenger

c. They can easy to calculate macro accurately, get information that they want,

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