international members’news • logistics information

report

• InternationalMembers’ News

• LogisticsInformation

• Worldwide Trends

• Tonnage

• Member Profiles

The Magazine of the Pan American International Movers Association I Issue 2 2021

Aires andKPMG winat EMMAs

Suddathlaunchedlocal movingbrand

Zoomingtogether

The survivalroadmap

Headingfor Hawaii

10

12

14

28

32

An interviewwith AakankshaBhargava, CEO ofPM Relocationsin India - Pg 18

SECURITY

Did you know there is a hack every 39 seconds and that the estimated cost of a breach is $15 million? Aires will keep watch so you don’t have to.

®2019 American International Relocation Solutions, LLC

scan to learn more

Board of Directors

George NaumannTreasurer.Swiss Moving Services,Zurich, SwitzerlandE: [email protected]

Juan Carlos OrtizDirector.Moving Systems SAC,Lima, PeruE: [email protected]

Steve DozoisSecretary.Humboldt International,Boston, USAE: [email protected]

Issue 2 2021Aida RoblesVice-President.Rodi Cargo International Group,Carolina, Puerto RicoE: [email protected]

Matthias TischerDirector.Carl Hartmann GmbH & Co. KG,Bremen, GermanyE: [email protected]

Giselle Angelica MuñozDirector.Goetz Moving and Storage, Inc,Parañaque City, PhillippinesE: [email protected]

Advertising Enquiries: [email protected]

PAIMA Management/PAIMA ReportAntonio Tremols, Executive Director,Pan American International Movers Association,5201 Blue Lagoon Drive, 9th Floor, Miami, FL 33126, USAT: +1 (954) 880 - 1085 F: +1 (786) 497 - 4017E: [email protected] www.paimamovers.com

Contents

4 PAIMA President, Lars Lemche

4 Editor Steve Jordan’s letter

5 Looking to Seattle

5 Tradewing Community Platform

6 Tamara takes third in NAVL awards

6 Barbara Overbay promoted at Aires

6 PMR welcomes new director of logistics andsupply chain Sumit Bawa

7 Boonma signs MOU with Brighton CollegeBangkok

7 Boonma selected by Thailand ProfessionalQualification Institute

7 Boonma coaches the coaches at NaresuanUniversity, Thailand

8 PMR honors its long-serving employees

8 Jill Porter-Scott joins Aires as director of PeopleX

8 Tony Dullaghan-Stone announced as director-general manager of Gerson Relocation UK

9 Suddath acquires Daryl Flood Inc

10 Aires and KPMG win at EMMAs

11 Gou on the road to social responsibility

12 Suddath launched local moving brand

13 Taiwan tops the popularity list for expats

14 Zooming together

16 Aqua Relocations joins the PAIMA network

17 40 years of Aires

18 Achieving a balanced work environment

20 Costa Rica’s Allianz Moving joins PAIMA

21 Panama Canal allows even bigger ships to pass

22 The future of the moving industry and movinginsurance

24 Burke Bros Moving Group celebrates doublemilestone

26 New PAIMA member in Holland

27 PAIMA tonnage

28 The survival roadmap

30 Shipping in crisis

32 Heading for Hawaii

34 PAIMA members

36 PAIMA Regional Directors

report

www.paimamovers.com 3

Lars LemchePresident.Teamwork International Moving,São Paulo, BrazilE: [email protected]

It was a great sadnessfor us to have had tocancel our conference inOrlando. I was reallylooking forward toseeing you all again andI know that our decisionmight appear to beanother knock-back.But I don’t look at itthat way. Having comeso far in fighting thispandemic, it makes nosense to rush thingsnow. We are muchbetter being a littlecautious, giving theworld a little longer tocorrect itself, and thenresume business asusual, when the time isright.

Meanwhile I wanted to thank allthose of you who attended ourZoom meetings on 3 June. We aretruly blessed to be living during atime when technology allows usto defy geography, still sharingtime together, supporting eachother and learning as a group.The pandemic has taught us howto do things differently and someof those new ways mightcomplement our traditionalmethods and stay with us longafter the absolute need hassubsided. I can see that we will bemaking much better use of thistype of communicationtechnology well into the future.

One example we are doing now isour Tradewing CommunityPlatform. It’s a combination ofFacebook and LinkedIn just forPAIMA members to use to swapideas, share information and keepin touch with each other. If you’dlike to join in, just e-mail the office [email protected] andTony will let you in.

As this pandemic runs its course, Ibelieve that we can all rejoice thatwe have had our network behindus. Rather than diminish our role,COVID has accentuated it. It hasdemonstrated how we can alltake strength from each otherduring times of crisis. So, I askyou all to continue undaunted, aslong as the world’s troublespersist and long after, to keepworking together, supportingeach other and being friends. Askyourself every day: What can I doto help someone else in thenetwork? That way we will alltriumph.

All being well, we will meet againin Seattle next year. It’s awonderful city. When it’s time toparty – we’ll party!

All the best,Lars Peter LemchePresident – Board of Directors

Dear PAIMA Members,

Thank you to all those whocontributed to the magazine thistime. I know that it’s very easy, whenyou are busy, to hunker down and tryto forget that there is a big world outthere. Sometimes remembering tosend out a press release, aboutsomething that’s going on in thecompany, can seem to be low priority.

But a good PR story, published in a magazine ratherthan on social media, is a very powerful thing. Itsays much more than a post on LinkedIn orFacebook could ever say. Not only does it tell theworld that you have done something good, or havea strong opinion that you would like to share, it alsotells the readers that I, someone who is totallyunbiased, thinks it’s interesting too. Anyone can saygood things about themselves (on social media), butit has much more impact when someone else doesthe talking for you. Don’t you agree?

Now please don’t think that I object to social media.Most of the time I think it’s very useful. But if youhave stories to share, remember to send them tome at the PAIMA Report as well. I might not publishthem all, but if you don’t send them to me, I won’tprint any of them.

Finally, I too am sorry that the Orlando conferencewas cancelled. But my Dad was one of the designersof the Boeing 747 in Seattle in the 1960s and I amtickled silly to have the chance to go there next yearto see where it all happened. I hope you’ll becoming along too.

All the best,Steve Jordan, Editor

Please send your contributions to:

[email protected] or

via the PAIMA office.

4 www.paimamovers.com

Pan AmericanInternational

Movers Association

PAIMA President, Lars Lemche Letter from the Editor

Well, it was a great shame.After so many months ofhoping, wishing and theholding of breath, the PAIMABoard was given no option butto cancel the 37th AnnualConvention in Orlando.

Despite the obvious and eternalattractions of Donald Duck andMicky Mouse, holding aninternational conference, withCOVID still firmly holding on inso many countries worldwide,proved to be impractical. TheBoard had a lot to consider. Thehealth of PAIMA members wasmost important of course.

There were also the difficultieswith international travel whichmade it impossible to estimatehow many delegates would beable to attend. The time hadcome when deposits had to bemade to venues and vendors toconfirm contracts, but withoutprecise numbers, this wasimpossible. And there were thelimitations of social distancingguidelines which would,undoubtedly, have put a strainon networking during theconference, which is the mainpoint of being there.

There was also a practicalproblem in that all the abovemade it impossible to guaranteea quorum for the GeneralAssembly, so no bindingdecisions could have beenmade. All in all, it just seemedmore sensible to let it go andlook to the future, and thebeautiful city of Seattle for 2022.

The plan is to meet in Seattlefrom 27-29 September, 2022where all the suppressedenthusiasm can be collectivelyreleased as we allow the tensionto evaporate and relax intowhat is likely to be a record-breaking conference.

As in 2020, when the conventionwas also canceled, 2021 will notcount towards any member’srequirement to attend at leastonce every other year.

• InternationalRelocation

• CompanyLogistics

• InternationalLogistics

• GlobalPersonnelPlacementsnews

Tradewing Community PlatformThe pandemic has highlightedthe need to communicate morethan ever before. It has alsospawned innovation andencouraged us all tocommunicate in ways that wehave never previouslyconsidered. The PAIMATradewing Community Platform,launched at the beginning ofJuly, is a very good example(screenshot pictured below).

It’s a bit like a combination ofLinkedIn and Facebook. You canset up your own profile, introduceyourself to the other PAIMAmembers, add a photo and holdconversations with the wholegroup or individuals. You caneven earn badges if people likeyour posts and respond to them.Great fun!

But it’s not a toy. It’s a workingtool where members can informtheir PAIMA colleagues about realtime issues in their countries andask for advice if they need it.The initiative came from aquestionnaire sent out by theoffice recently. “Members said

that they wanted a platformwhere they could promote theirown company and explain thevalue-add that they can provide,”said Antoino Tremols, PAIMAExecutive Director. “After lookingat a variety of communicationplatforms, this one seemed to fitthe bill.” Each company cannominate one key decision makerand up to five additionalemployees to have access to theplatform. “I would particularly liketo attract contributions fromsome of our younger members. Iwould really like them to sharetheir opinions.”

Antonio is expecting members topost information and interestingarticles. He will also use theplatform in the same way. “So farthe feedback has been verypositive,” he said. This is notintended as a replacement forgetting together face-to-face.Nothing could do that. Nor is itjust something for while we arehampered by travel restrictions.This is another example ofsomething instigated during thecrisis but that will persist longafter. It will help members tokeep in touch and become avaluable educational and businesstool unique to PAIMA.

To get involved, just e-mailAntonio [email protected] he’ll let you in.

Looking to Seattle



Meet Tamara Matheson,(pictured above), TippetRichardson’s professional vanforeperson driving with LewisAbbeywood Moving & Storage,which is a sister company withTippet Richardson in Toronto.She has recently won theNorth American Van Lines(NAVL) 3rd place customerservice quality award for 2020on her well-deserved work.

The life of long-distance moveris a difficult job, requiring longhours, lots of overnight travel, atremendous amount of physicaleffort and great customerservice skills. Even with thesechallenges, the industry hasopened its doors to women,who are breaking down thebarriers to take an importantrole in this professional lifestyle.

About TamaraBoth Tamara’s parents and thesupportive work environment

at Tippet Richardson fulfilled acrucial role in what she hasstrived to become.

“When I was young, I used tospend a lot of time on the roadwith my father. He could seehow much I enjoyed seeing theworld and encouraged me totry to do it for a living,” Tamarasaid.

Tamara joined TippetRichardson with local movingexperience in 2020. When Kurtis,TR’s operation dispatcher,noticed how passionate andexcited she was about workingin the industry, he suggestedthat Tippet Richardson supporther with mentoring andtraining to achieve her goal ofbecoming a long-distancedriver.

Tamara’s first trip to the EastCoast was with one of TippetRichardson’s most experienceddrivers where she wasremarkable in her new role.Today, Tamara is one of the bestoperators in North AmericanVan Lines (NAVL) where she willhandle any move withexceptional customer serviceskills and always with a smile.Tamara enjoys following herpassion on the road. She quicklyrealized the level ofresponsibility and challengesthat goes with being a long-distance driver.

Tamara finds the mostrewarding part of it, is seeing asatisfied customer at the end ofa successful move. Plus beingable to enjoy the scenery of theopen road.

Barbara Overbay promoted at AiresTamara takes third in NAVL awardsAires has announced thepromotion of Barbara ZuendtOverbay (pictured right), tothe role of vice president,operations. In this new role,Barbara will oversee Aires’Operations teams globally. Shecurrently manages Aires’Northeast Region teams; thispromotion will increase herresponsibility to include all USoffices as well as thecompany’s operations in theEMEA and APAC regions.

Aires President Jeff Wangler said,“In 2009, Barbara joined Aires as aregional operations manager,bringing with her decades ofvaluable industry experience. Inher time with Aires, she hasbeen integral in developing andmanaging service delivery forthe Northeast region. We areexcited to broaden her scope ofresponsibilities globally in thevice president of operations roleas she continues to focus onproviding a world-class

experience for our clients andtheir employees.”

Barbara holds the CertifiedRelocation Professional (CRP)and Global Mobility Specialist(GMS) designations from theWorldwide ERC®, and she holdsa bachelor’s degree from KeeneState College.

“I am excited to have theopportunity to work moreclosely with all our offices,” saidBarbara. “It is an honor to berecognized with this new role.”

PMR welcomes new director of logisticsand supply chain Sumit BawaIndian moving and relocationcompany, PM Relocations(PMR), has appointed SumitBawa (pictured right) asdirector of logistics & supplychain.

Sumit has been instrumental inscaling-up several start-ups andtransport firms in India and has

over 10 years’ experience ofbusiness development, strategicaccount management andbolstering business growth inthe logistics and transportationsector. He is also an ardent petlover and football fanatic and hishumor and people skills are anadditional asset for the

company, especially during theCOVID era when nurturingindividuals and teams is a crucialconcern.

Sumit will be spearheading thecompany’s supply chain andaims to scale-up the pet moving,hospitality and other verticalmarkets for PMR. PMR’s CEOAakanksha Bhargava said, “Sumithas always been our biggestcheerleader and having seen thecompany grow all these years,his passion and love for thebrand is unmatchable!

Welcoming andintroducing himformally to my peopleand industry is such animmense pleasure.Together we envisionexploring new avenuesand build PMR as thepreferred choice formobility support in thecountry.”

Reflecting on his newrole, Sumit commented,“I have always been apart of PMR’s ecosystem

from afar. Their passion andgrowth journey has alwaysresonated with me. I see myselfbolstering growth andinnovation for the transportwing as well as exploring newand exciting business verticalsfor the company. My core focuswould revolve around managingand improving the performancematrix and finding partners withwhom we can explore synergiesfor collective growth andestablishing the hospitalitywing.”

Naresuan University is agovernment university inPhitsanulok Province,northern Thailand. It wasestablished as a separateuniversity on 29 July, 1990, the400th anniversary of the startof the reign of Phitsanulok-born King Naresuan the Great.There are ongoing efforts bythe Thailand Convention andExhibition Bureau (TCEB) toturn Phitsanulok Province intoa MICE (Meetings, Incentives,

Conferencing and Exhibitions)city, and using business eventsas a way to stimulateeconomic growth and betterthe region’s wealthdistribution.

Tiddy S Teerawit, ExecutiveDirector of BOONMA MICELogistics, was invited to coachat the ‘Coach the CoachesProgram for MICE Industry’ onthe topic of ‘Transport andBonded Warehouse

Management’. There were 42people from NaresuanUniversity, trade associations,corporations, etc. participatingin the coaching programthrough a virtual platformduring February 15 - March 20,2021. "This move will alsoincrease investment activitiesand distribution of wealthacross Thailand’s eight lowernorthern provinces," said Tiddy.

Tiddy has also been appointedas the secretary general for TEA(Thai Exhibition Association).TEA is the association of

exhibition-related business ofexhibition organizers, exhibitioncenters, exhibition standcontractors, freight forwardersand related suppliers dedicatedto the promotion anddevelopment of exhibitions inThailand. "This will be mysecond term of servicing theMICE industry, the Association,members and other industrystakeholders,” said Tiddy. “It's avery special privilege to developand promote Thailand's MICEindustry globally."


PAIMA member Boonma, andinternational school BrightonCollege Bangkok (picturedabove), have entered into adefinitive Memorandum ofUnderstanding (MOU). Bothparties have agreed to providehassle-free one-stop assistanceto expatriate parents andteachers when they takeinternational assignments inthe Bangkok region.

Brighton College Bangkokopened in September 2016 and isthe sister school to BrightonCollege UK - England's School ofthe Decade - as chosen by TheSunday Times.

The school offers academicexcellence with ‘a unique cultureof curiosity, confidence andkindness’. The college provideseducation for boys and girls

aged 2-18 years and is dividedinto three schools located onthe same campus: a PreparatorySchool for children aged 2-11years; a Senior School; and aSixth Form for pupils aged 16-18studying ‘A’ Levels.

Tiddy S Teerawit, ExecutiveDirector of Boonma Group said,“It is a great honor to achievethis MOU signing agreement

with Brighton CollegeInternational School. Thisis a successful path to our schoolsearch service and expatmobility solution program.”

Boonma has been providingmoving and mobility services toseveral diplomatic organizations,multinational corporations,international schools andindividuals for over five decades.

Boonma selected by Thailand Professional Qualification InstituteBoonma has been officiallyselected by the ThailandProfessional QualificationInstitute (TPQI) to take part inthe reviewing and upgrading

process of Thailand’s nationalcompetency developmentprogram for the movingservices sector.

TPQI’s ultimate objective is todevelop the competency of atleast 310,000 members of thecountry’s workforce in line witheconomic trends and the

demand for skills in the ASEANEconomic Community followingthe COVID-19 pandemic.

Boonma signs MOU with Brighton College Bangkok

Boonma coaches the coaches atNaresuan University, Thailand

Jill Porter-Scott joins Aires as directorof PeopleX

PMR honors its long-serving employees

Aires has announced that JillPorter-Scott, PHR, SHRM-CP(pictured below), has joined thecompany as director of PeopleX;the group that manages Aires’human resource activities. In herrole, Jill will be focusedprimarily on benefits, culture,and inclusion, leading thePeopleX team and assuming allhuman resources oversight.

Jill brings more than 20 years ofcommunications, humanresources, and leadershipexperience to Aires, havingworked in numerous roles inhuman resources. Most recently,she served as vice president ofhuman resources & administration

for a leading shortline railroad andtransportation company. Amongher many professionalachievements, she currentlyserves as a Board member of thePittsburgh Human ResourcesAssociation (PHRA), the largesthuman resources professionalassociation in westernPennsylvania.

Aires President Jeff Wangler said,“We are excited to have Jill join

the Aires family. Her experienceand knowledge will ensure Airescontinues to foster a culture ofinclusivity, teamwork and service.Jill’s background will take Aires tothe next level, helping us do whatwe do best – providingastonishing service.”

As director of PeopleX, Jill willapply her skills and experience inleadership, change management,organizational development,culture, Diversity, Equity, &Inclusion (DE&I), and other facetsof human resources to help Airesmanage growth and scale theorganization, while preservingcompany culture. Jill Porter-Scottholds the Professional in Human

Resources® (PHR) designationfrom HRCI and the SHRM CertifiedProfessional (SHRM-CP)designation from the Society forHuman Resource Management(SHRM). She holds a bachelor’sdegree from Slippery RockUniversity and a Master ofBusiness Administration with afocus in Human Resources fromthe University of Pittsburgh KatzGraduate School of Business.

PMR in India honored 19 of itslongest serving employeesthis year as the companycelebrates its 35 years inbusiness.

In a recent press release aspokesman for the companysaid that employees are thebiggest and most valued assetsof any organization, especiallythose who have been with thebusiness for a long time. “Long-tenured employees possessvaluable skills, work experienceand problem-solvingperspectives that are hard toreplace,” said the spokesman.“We feel proud that we havesuch employees who havebeen associated with thecompany for so long, stoodshoulder to shoulder in tough

times and rejoiced when weachieved certain milestones.”

This year, 19 of PMR’s staffcelebrated 10 and 15 years withthe company. “We are superproud and humbled by theirdedication, hard work andcommitment for our company.The star employees have givenmore than a decade of theirlives and have beeninstrumental in our growth.They have not only believed inthe vision of the company butalso stood strong throughthick and thin for all theseyears,” said the spokesman.

The long-serving staff wereacknowledged at an eventearlier this year to celebratethe company’s birthday.

Tony Dullaghan-Stone announced asdirector-general manager of GersonRelocation UKGerson Relocation in the UK hasannounced the appointment ofTony Dullaghan-Stone (picturedright) as director-generalmanager.

Tony joined Gerson Relocation in2018 and as the UK sales directorhas successfully led his teamthrough the challenges of bothBrexit and COVID-19.

In sales Tony has always had akeen eye for detail, focusing onthe customers’ needs. It is thisthat the company believes willenable Tony to develop andmentor his entire team atGerson Relocation.


Please send your information, and photographs, to theeditor, Steve Jordan, at [email protected].

advertising inPAIMA Report for 2021The PAIMA Board of Directors has approved a promotional PAIMA Report,COVID-19 advertising discount for 2021. The intention is to help members byreducing the cost of exposure within the PAIMA family, during the COVID-19crisis. This applies to both current and future advertisers.

The PAIMA Report is published tri-annually and is saved in PDFformat on the PAIMA website. Hard copies are mailed to allPAIMA Members.

30% OFF

Earlier this year, Suddathannounced its acquisition ofDaryl Flood Inc (DFI). The saleincludes all of DFI’s operatingcompanies, including DarylFlood Relocation Inc, DarylFlood International Inc,Dependable RelocationServices Inc, Daryl FloodWorkplace Services Inc, DarylFlood Logistics Inc and VERSARelocation Inc.

The acquisition brings togethertwo of the most well-known andrespected moving and logisticscompanies in the industry.Suddath and DFI engage insimilar business lines, includinghousehold goods moving,workplace services, logistics,home delivery and final mileservices, move management andglobal mobility – bothdomestically and internationally.Combined, the two companies

boast more than 140 years ofoperation, handle more than88,000 household goods moveseach year and leverage 45 US andinternational locations withmore than 3.5 million sq ft ofwarehouse space. Theacquisition also builds uponSuddath’s position as the largestcommercial mover and militaryrelocation company in NorthAmerica.

“Having started our business 39years ago, it was very importantto me to have a succession planin place that gives ouremployees opportunities andprovides the business a path forcontinued growth andexpansion,” said Chairman andCEO of DFI, Daryl R Flood. “InSuddath, we have found a buyerwho can help accomplish ourlong-term strategic plans, whilesharing similar values, cultureand a passion for deliveringexceptional customerexperiences. While our dreamwas never to be the biggest, it isto be the best. Suddath’sinvestment in our company is atestament to the quality of ourpeople and the value we deliverto customers.”

Michael Brannigan, Presidentand CEO of The SuddathCompanies said, “This acquisitionis the largest and perhaps mostimpactful in the history of thecompany, and I could not bemore excited to welcome theDaryl Flood team into theSuddath family. Daryl and his

team have built a very respectedand successful organization,with a brand known by itscustomers for deliveringoutstanding quality anddependability.

“With our similar andcomplementary business lines,we see tremendous synergies inour business for acceleratinggrowth and further enhancingsolutions for customers,”continued Brannigan. “DFI’sexperience in home delivery andfinal mile logistics complementsour supply chain capabilities welland align with our vision toprovide services across the valuechain, while the strongreputation of the Daryl Floodbrand in household goodsmoving, commercial moving andglobal mobility only furtherenhances our already strongmarket position in thosebusiness lines.”

“We also see great opportunityto accelerate growth byleveraging DFI’s focus oncustomer experience and itsTexas footprint with Suddath’sproprietary technology,customer relationships andnational capabilities. Combiningthe strengths of bothcompanies enables us to delivereven greater value tocustomers, all under a commonvision of being ‘DependableTogether’.”

Suddath acquires Daryl Flood Inc

Michael Brannigan, Presidentand CEO of Suddath

“This acquisition is the largest

and perhaps most impactful in

the history of the company, and

I could not be more excited to

welcome the Daryl Flood team

into the Suddath family ... “

Aires and KPMGwin at EMMAs

ires and KPMG havejointly been awarded

Best Partnership BetweenTwo Service Providers by theForum for ExpatriateManagement (FEM) at theEMEA Expatriate Management& Mobility Awards (EMMAs).The companies were awardedfor a client systemsintegration project thatcreated efficiencies for globalmobility teams and theirassignees.

The award recognizes thesystems implementationinitially created for eBay that isnow available for all Aires’ andKPMG’s joint clients. Theawards were judged by anindependent group of leadingmobility professionals from avariety of companies and

industries. In selecting Airesand KPMG, judges noted theefficiencies created for globalmobility teams allowing themto work more effectively,combined with the visibilitycreated for assignees as theynavigate the complex world ofmobility tax implications.Through the alliance with Aires,KPMG brings its technologiesand capabilities together withthose of Aires to providefocused offerings:

Dual Initiation: By initiatingprojects within one system,organizations can decrease theburden of data entry andimprove data accuracy, whileminimizing authorization time.

Milestone Tracking: Forgreater context, a holistic viewof an employee’s mobilityjourney can be shared across asingle KPMG-Aires platform,including the status of both taxand mobility services.

Reporting: Data can be sharedon a single dashboard to viewtotal global mobility spendfrom a single data source andwithin a single report.

Cost Estimates: Aires’ on-demand cost estimate toolpulls tax logic and calculationsfrom KPMG’s global taxcalculation engine, providingreal-time, policy-based costestimates that include allanticipated costs withprofessional tax estimateaccuracy and granularity.

“EMMAs entries are alwaysrigorously judged by a team offiercely impartial, highlyexperienced, senior figures inthe industry, who are drawnfrom a range of disciplinesacross the Americas region andwho give up their own freetime to carry out a verythorough and demandingprocess,” said Claire Tennant-Scull, Global Director ofContent & Events at FEM. “So,these awards carrytremendous kudos. It’s soimportant to receiverecognition among your peersfor innovation and hard workand so I think the winners andall those on the shortlistshould feel extremely proud.”

A



lthough restrictions on mobilitydue to the COVID-19 pandemic

were imposed, Gou Group never slowed itsengines down, much less regarding socialresponsibility. As well as continuing tooperate in its moving work, the companyrecently managed to successfully concludethe campaign ‘From my table with Gou toyours’ (De mi mesa con Gou a su mesa); thesecond stage is now in preparation.

This campaign was in coordination withHouse of Friendship (Casa de la Amistad), afoundation that tries to help childrendealing with cancer by collecting sealed andnon-perishable food. The Gou Group hasworked on the project for six months.

Gou made its suppliers and clients aware ofthe campaign and so was able to collectboxes with non-perishable food. Thecampaign slogan was: Full boxes, happyhearts.

Gou Group served as theintermediary to send food fromaround Mexico to the organization;hence the campaign name ‘Frommy table with Gou to yours’.

The project helped Gou to obtainthe Corporate Social Responsibilityemblem (CSR), and the Gou teamalways strives to meet therequirements of this certification.With Patrick Ohara on the team, who hasexperience promoting these type ofinitiatives, Gou seized the opportunity tobecome a socially responsible company, asit has always aimed to be.

Gou Group also maintains a collaborativesynergy with Banco de Tapitas, anorganization that supports children withcancer and their families, by collecting andrecycling polypropylene caps to generateresources.

Along with Banco de Tapitas, Gou Groupserves as a collection center for thepolypropylene caps, transporting them allover Mexico.

Any PAIMA company wishing to join thisinitiative can do so by contacting Gou’sHuman Resources Manager, Claudia Nájera,on e-mail [email protected].

Gou on theroad to socialresponsibilityA

Suddathlaunched localmoving brand


acksonville-based global moving andlogistics company, The Suddath

Companies, has launched a new localmoving brand, MoveDay, which it says willmodernize moving and solve some of themoving issues that cause the mostconsumer anxiety and pain.

The MoveDay brand is rolling out first inJacksonville and Orlando before beingintroduced in other major cities around thecountry.

As part of developing the new brand,Suddath conducted extensive nationalmarket research to understand whatconsumers across multiple demographicgroups want from an ideal movingexperience and what caused them the mostanxiety. Problem areas included: a lack of

trust in the movers to carefully pack andsafely handle their belongings; a lack oftransparency about costs; outdated methodsof receiving a quote and selecting a movedate; and not having visibility to track theirmovers and items on move day.

“MoveDay draws upon Suddath’s core valuesand more than 100 years of moving expertizeto provide a better customer experience,”said Michael Brannigan, Suddath Presidentand CEO. “This includes providing customerswith the highest level of dependable,personalized care, delivered through easy-to-use technology and expert, professionalmoving teams. Given the level of activity inthe housing market, this is an ideal time toprovide customers with a more confident,less stressful moving experience – backed byexperience they can trust.”

Suddath’s research found that nearly two-thirds of respondents said packing andunpacking was the most stressful thingabout their move. That’s why MoveDayemphasizes ‘your move, your way’ and offersflexible services that consumers can chooseand change online 24/7 through a user-friendly portal. These services include packingand unpacking, storage, and loading andunloading for all residential homes, includingapartments and condos. MoveDay providescustomers with complete visibility intopricing, scope of services and scheduling, aswell as access to a dedicated team ofprofessional move managers 24/7.

The personalized moving portal provides aone-stop shop with easy insight into everyaspect of the move, enabling the customerto track and communicate directly with their

J

professional moving crew. Italso shares automatic updatesas the move status changesand lets customers confirmitems and sign documents inadvance. All crews and driversare fully background-checked,vetted, experienced andtrained. MoveDay’s portalallows customers to virtually‘meet’ their moving teamahead of time and access theirprofiles, names, pictures andinternal crew ratings.

With all the struggles thatmoving can create, it’s nosurprise that most surveyrespondents say they wouldbe likely or very likely to use amoving service. The largestportion said they choose theirmoving service based onreferrals from a friend or anInternet search.

“The research shows howmuch anxiety surrounds theday of a move,” said Darren

Cook, MoveDay’s VicePresident. “We designedMoveDay to put moreinformation and control inconsumers’ hands to alleviatemuch of that anxiety andmake the move day mucheasier. It really brings themove experience into thefuture.”

new survey conducted byInterNations, a Munich-based

expat network, has ranked Taiwan,Mexico and Costa Rica as the top threeplaces to live and work in 2021.

The survey considered medical care,quality of life, job security and the stateof the economy. Kuwait, Italy and SouthAfrica were at the bottom of the list.The survey was conducted in January2021.

A

Taiwan tops thepopularity list forexpats


t was on 3 June that PAIMA organized its members’ Zoommeeting. So that everyone had a good chance of participating

during reasonably sensible working hours, PAIMA chose threeseparate start times, first at 9:00am EDT, then repeated at 2:00pmand again at 8:00pm.

We have all missed getting together over the last 18 months so thiswas a good opportunity for a general chat about the things that werecausing concern. Tony Tremols, PAIMA Executive Director and LarsLemche, PAIMA President, presided over all the meetings. It was a longday for them, but worth it as they saw the members relax together toshare thoughts and ideas.

In each session the members were all given the time to talk about thesituation in their countries and to voice any anxieties they had. Tonycalled it a ‘Wellness Check’. When we meet we all say ‘How are you?’,but don’t really expect an in-depth answer. In this case members weregiven the opportunity to explain how the recent past has worked outfor them, the current situation and their hopes for the future. In eachcase this took up most of the meeting, but it was worth it as peopleclearly warmed to being able to talk freely and to having the soundingboard of the rest of the membership to support them.

Topics discussed included the progress of the pandemic ineach country and the extent of the respective vaccinationprograms; the challenges posed by increasing freight ratesand delays for shipping; discussions about the viability of the

PAIMA convention (which has subsequently been cancelled); and thehigh levels of domestic moving being experienced in many countries.

Lars Lemche took the opportunity, once again, to encourage membersto report their tonnage through the PAIMA system as this helps theoffice to manage and understand the success of the program andhelps participant members to secure reciprocal business from othermembers looking for destination agents. Tony also asked for feedbackon the new-look PAIMA Report that had a facelift in the April 2021 issue:everyone who offered an opinion liked it and agreed that the designwas much cleaner and more up-to-date.

It is very difficult to estimate the value of online meetings such as this.It is clear, however, that face-to-face meetings will remain difficult forsome time yet so every effort must be made to provide networkingand learning opportunities for the membership as long as the currentsituation persists. In this respect the June meeting played animportant part in keeping everyone in touch and in providing a muchneeded appreciation of global issues in the industry.

ZoomingtogetherI


AQUA Relocationsjoins the PAIMAnetwork

QUA Relocations, a division of AQUAGlobal Logistics WLL, operates across

the Gulf with offices in Bahrain, Qatar andOman.

AQUA Global, headed by CEO, K S Shankarraman(pictured right), has been established in Bahrainsince 2005, primarily as a full-fledged logisticsservice provider offering ocean freight/airfreight/transportation and warehousingservices. AQUA Relocations has beenoperational since 2016 and has been a growthdriver for the organization across the region.The company has a fleet of vehicles formovement within Bahrain as well as a storagefacility (both bonded and non-bonded).

AQUA’s focus has been on the expatriatecommunity living in Bahrain, which constitutesalmost 50% of the total population of 1.7million. A major portion of the expatriates arefrom the Indian subcontinent, Philippines, UK,France and Germany.

The Relocation division has a team of tenpeople, including drivers, packing crew andwarehouse staff. The division is headed bySundeep John Rodricks, who has immenseexperience in the business, having lived inBahrain since 2011 and prior to that in Kuwaitfrom 2005 until 2010. John joined AQUA in 2021just before the COVID pandemic and despitethis has shown significant growth in therelocation business, tapping into variousopportunities for both international and localmoves.

AQUA is also a member of IAM (InternationalAssociation of Movers) and chose to join PAIMAto increase its visibility and to network withesteemed members of the Association. Theteam is looking forward to contributing to thegrowth of PAIMA and the businessopportunities ahead.

A

REMOVALSYour One Stop Shop Down Under

AUSTRALIArates@conroyremovals.com.auconroyremovals.com.aufacebook.com/conroyremovalsaus

NEW [email protected]/conroyremovalsnz

With over 45years experience in the Australian and New Zealand markets there isn’t much we haven’t seen. Through all of this, Conroy Removals continues to demonstrate it’s

to you and your valued clients.

REMOVALSEMOV


ires celebrated its 40thanniversary this year. It was

founded on April 1, 1981, as aninternational freight forwarder, beforegrowing into an industry leading, full-service global mobility provider, with 10offices worldwide delivering service in 176countries.

“The biggest risk I ever took was making thedecision to leave the security of a paycheckto start the company with my life savings,”said founder, Jim Putt. “I’d come from a well-known company, and I had becomeestablished in the industry as theirinternational moving specialist. When Idecided to make the move, I announced thenew company and received positivefeedback from connections established in

the industry. Those strong relationships ledus to profitability within the first 18 months.Everything that Aires has become startedwith that risk.”

As Aires developed from a freight forwarderto a full-service provider in the 1990s, part ofthe company’s growth strategy was toensure that Aires kept up with the emergingtechnologies that would become a standardpart of the business world. Aires CEO BryanPutt originally joined the company todevelop technology solutions, translating hisextensive experience in informationtechnology to the mobility business.

“Early on, Aires knew that technology toolswere the key to taking our business to thenext level,” said Bryan. “With that in mind,

our technology platform was built with theidea of taking a world-class service anddeveloping a system to deliver that serviceat an even higher level. Everything we dobehind the scenes is focused on freeing upour people to serve the customer first.Thathasn’t changed and we continue to developtools and solutions to meet the needs of ourclients and the changing industry.”

The company continues to focus on itspeople, process and technology, withtargeted, sustainable growth goals and fullindependence. The goal is always to create a‘culture of yes’ for clients, crafting flexible,customized solutions that meet each client’sneeds, rather than asking them to conformto a service model that does not make sensefor them.

Aires President Jeff Wangler said, “One of thebest parts of Aires’ culture is that it is stillinfluenced by Jim Putt’s vision. He taught usto stay positive, to help our team membersgrow and to create a culture of exceedingour clients’ expectations. We are so excitedto have four decades under our belt andlook forward to the decades to come.”

Pictured above: The Aires Board

40 yearsof AiresA

Achieving abalanced workenvironment

oday, the terms Diversity, Inclusionand Equality (or DIE) are becoming

synonymous with a happy and balancedwork environment. Since the pandemic,incorporating DIE has become an incrediblysignificant aspect to ensure that today’staskforce is not left hanging amidst chaos.DIE forms a key triangle to encourageworkplaces to implement a holistic workenvironment and bolster growth.

Workplaces today need to create anenvironment that helps improve productivity,creativity and boost innovation. ‘Diversity’ canbe seen as a culture that respects uniquenessin all respects, starting from acknowledgingpeople from different backgrounds, cultures,genders, races and perhaps also age. Thesecond arm of the triangle, ‘Inclusion’,

reflects on organizations inviting diversegroups to position themselves and spearheadthe company’s journey. However, ‘Equality’establishes itself as a critical piece of thetriangle. It implies that each individual is givenequal opportunity to feel accepted for whothey are and are given equal opportunity tothrive in any company’s work environment.

Business leaders believe that DIE bringstogether a pool of talents that thrive withideas and diverse skill sets to encourageproductivity and innovation in a team.

However, under the flashy exteriors ofpositioning oneself as a diverse organization,lays an epidemic of misinformed leaders withpoorly formulated DIE strategies which failmiserably, adding up to the overall mismatchof talent pool globally. It is time thatcorporates around the world use their

discomfort to learn and understand the keyto transitioning their workplaces intodynamic, inclusive, equal, and diverseorganizations.

Hiring and retaining diverse talents, listeningto employees and integrating DIE in theemployee work ecosystem has become a keyfocus area for today’s HR force. The currentbusiness world is rapidly expanding andchanging. Efficiently embedding DIE into thesystem is the need of the hour whether it is astart-up, medium-sized company ormultinational corporation. Before COVIDimpacted the lives of people across the world,all recessions affected both men and womenequally. However, with the pandemicbringing the world to a standstill, there are analarming number of job losses for womenand/or women taking a step back and optingto pursue their primary ‘care-giving’responsibilities as the work competitivenesstakes its toll on their overall mental health.COVID has triggered and worsened thesituation of women’s employment overall.

The growing infatuation and usage ofdiversity in today’s corporate vocabulary

leads to a misinformed group of people whoadvocate diversity without realizing its

true potential to benefit theorganization. PMR has always believed

in tackling the underlying issues toensure an all-inclusive workenvironment for our taskforce.Starting from our humblebeginning, we have alwaysconsidered the genders to be equal.

While the majority of companiesonly look at it superficially, we have

brought it down to our internalleaderships and culture adaptation,

tweaking our policy infrastructure andextending from just paying lip service.

T

Aakanksha Bhargava, CEO of PM Relocations(pictured right), in India, looks at thecomplementary issues of diversity, inclusionand equality in the workforce.


The positive outcomes of workplacediversity are not just achieved by thepresence of diversity, but effectiveleadership is required to tackle theconflicts and manage the differentcultural and gender mindsets of thediverse group. For PMR, we have alwaysensured that we are consistent in ourpositioning both externally andinternally, having proper policies andpractices with respect to both men andwomen in the office. Starting withpolicies for pregnant employees atwork, discouraging the usage of racistlanguage, having a performance-basedcompensation structure, having adiverse interview panel, making work-life balance a priority for our employees,having strict policies againstharassment at the workplace andraising awareness against stereotypingof work.

Our implementation begins right at thehiring process where people areemployed in a bias-free and merit-basedenvironment. Our corporate leadershipis well balanced with respect to skill set,age, gender and experience. Our teamsare sensitized to work efficiently and

cohesively to avoid conflict. There areclassic examples of companies whichare marketed as diverse and yet areblindsided from the reality. Our cultureon the other hand is built on thefoundation of ensuring equal workopportunities for both men and womenand understanding their key challengesand working together to solve them.Having a balanced, focused and diverseteam makes sure that any challengesand growth opportunities have a 360-degree viewpoint.

Decades of research on the impact ofDIE in a company’s ecosystem suggeststhat diverse corporates outperformless-diverse organizations. These are onthe basis of not just profits but also thequality of employee engagement,experiences, creativity, culture andproductivity. However, the key is toimplement DIE tactically and sparingly,rather than treating it as a miracle cureto one’s organizational challenges forgrowth.

llianz Moving and Relocation hasbecome the latest international

moving company in Costa Rica to join thePAIMA network.

The company was founded in San José in2015 and provides a comprehensive rangeof moving services, from local moves tocomplete global relocation services to orfrom Costa Rica.

Allianz has an experienced team of 30people working under the supervision ofGeneral Manager, Victor Roman (belowright). Other key members of the teaminclude Mobility Manager, Diana Estupiñan

(below middle) and Development &Relocation Manager, Catalina Sojo (belowleft).

Allianz’s clients benefit from a single pointof contact throughout their move, withcustomer support available 24-hours a day,365 days a year. In addition to internationalmoving services, the company specializes inproviding expat relocation services thatinclude home search, temporaryaccommodation, settling in support andschool search. All services are individuallytailored to meet the relocating family’sneeds, including the safe and comfortable

relocation of their pets, if they have them.Other services include coordinating visaapplications and work permits for the expatand their family.

General Manager, Victor Romancommented, “We decided to join PAIMAbecause of several aspects, such as itsrelevance and prestige in the movingindustry; the quality of agents that are partof the Association; and the outlines andvalues that regulate the network. Now thatwe have become part of the PAIMA family,we are all looking forward to workingclosely with members around the world.”

A

Costa Rica’sAllianz Movingjoins PAIMA


Panama Canal allowseven bigger ships topass

he Panama Canal has increased themaximum allowable length (LOA) for

vessels transiting the Neopanamax Locks.From May 2021, the LOA for commercialand non-commercial vessels acceptable forregular transits of the Neopanamax Locksincreased from 367.28 meters to 370.33meters.

The maximum permitted draft has also beenincreased from 14.93 meters to 15.24 meters.

These seemingly modest increases mean that96.8% of the world’s fleet of containershipscan now transit the Panama Canal,shortening routes and benefiting economiesaround the world.

Panama Canal Administrator RicaurteVásquez Morales said the change was madepossible by his team’s experience operatingthe Neopanamax Locks safely and reliablyover the past five years.

The short-cut provided by the Canal reducesvessels’ fuel consumption and thereforeemissions, having a positive impact on thereduction of global greenhouse gasescompared to other routes.

The extended LOA will provide shipping lineswith greater flexibility in making decisions forthe deployment and construction of vesselswith greater capacity that can transitthrough the Panama Canal.

T

hat a difference a year makes. After theupheaval that came in 2020, here’s a look

at the relocation market as it stands in 2021, as wellas a glimpse at what might lie ahead.

The insurance market nowRates are up. According to MarketScout’s MarketBarometer, property and casualty rates were up 7% inthe first quarter of 2021. This is a continuation ofupward trend that has been impacting insurance ratesfor some time now. In addition to higher rates, we arealso seeing tighter underwriting and reduced capacity.

Some accounts are seeing even higher rate increases –sometimes much higher – based on the line ofcoverage, various risk factors and the policyholder’sloss history. Rate hikes can’t always be avoided, butsometimes they can be mitigated.

For example, we recently had one account whoserates increased by 150%. We were able to work withthe carrier to provide a ‘surgical’ increase by analyzingmoves based on declared value and deductibles toevaluate the categories with higher losses and poorloss ratios. This allowed us to apply the increase onlyto certain segments of their business, saving themmoney compared to the across-the-board increasethat would have occurred otherwise.

W

The future of themoving industryand movinginsurance

Gadi Binness, CEO of Relocation

Insurance Group,

“When claims occur, technologycan help speed up the process.Although adoption of technologyhas been slower compared withcertain industries, it seems thatmany people in the marine cargoindustry are warming up to theidea of modern technology.”

By Gadi Binness,CEO of RelocationInsurance Group



COVID-19COVID-19 spread across the globe in 2020 andmay continue to be a factor for some time.COVID is not the first pandemic and it won’tbe the last. The modern world is moreconnected than ever. Although this offersmany advantages, it also makes it easier forviruses to spread. COVID has shown us howfragile many of our systems are and thatwork is needed to increase businessresilience.

High cargo demandAlthough COVID-19 has put the brakes on theglobal tourism market, demand for cargoremains strong.

According to Property Casualty 360, demandfor cargo and space on ships reached historiclevels in 2020. Bloomberg says that March isnormally a slow month for containervolumes, but March 2021 has seen continuedship congestion. Key ports on the West Coastof the United States have been experiencingbottlenecks since November and the averagewait for berth space has been eight days.

A lack of space at ports isn’t the onlyproblem. There’s also a global

container shortage andFreightWaves, a leadingcompany in data and analyticsfor the global logisiticsmarket, says it will likelycontinue until 2022. Thisshortage has added to thecosts and complexities ofthe current relocationmarket.

Massive cargo shipsMega containerships are helping to meetsome demand for cargo, but they are notwithout risks. In March, a mega containershipbecame lodged in the Suez Canal, blockingtraffic for nearly a week. Originally, the SuezCanal Authority made a claim for $916 millionover the incident, but Reuters says the claimhas since been reduced to around $600million.

The Suez Canal gained national mediaattention, but it is not the only incident toinvolve mega containerships in recent years.According to NPR (National Public Radio),strong winds can cause stacks of cargo to falloverboard. In one such incident, a ship lostmore than 1,800 containers.

In the aftermath of the Suez Canal blockages,some people are questioning whether thepassageway should be widened or alternativeroutes should be used. One thing is clear, therise of mega containerships is creating newrisks for the relocation and shippingindustries.

Natural disastersThe 2020 Atlantic hurricane season wasespecially active. There were 30 namedstorms – a record-breaking number – and 13of these storms became hurricanes.

Many people point to climate change as alikely culprit, since rising ocean temperaturescould make storms more powerful. 2020broke records, but even worse years may stilllie ahead. This is something that therelocation industry will have to grapple within the years to come.

TechnologyWhile evolving risks and rising costs threatenthe shipping industry, new technology mayhold solutions. Artificial intelligence and theInternet of Things have been providing newways to manage risks. These technologiesalso hold promise for the marine cargoindustry.

New technology can be applied at differentstages throughout the insurance process.With data analytics, we may be able to predictand calculate risks more accurately and, insome cases, help prevent claims. When claimsoccur, technology can help speed up theprocess. Although adoption of technologyhas been slower compared with certainindustries, it seems that many people in themarine cargo industry are warming up to theidea of modern technology.

Planning for tomorrow and beyondBack in 2019, no one knew that the COVID-19pandemic would change everything in 2020.Now, in 2021, we cannot say for sure what thefuture will bring. However, we can see thatchanges in demand and risks are having amajor impact on the relocation industry.

At the same time, rates are impacting costs.Although some rate hikes might beunavoidable right now, you may be able totake control of some aspects, if you have aprovider by your side who helps youunderstand and proactively manage yourexposures.

Gadi Binness is the Founder, CEO andPresident of Relocation Insurance Group, anonline insurance agency, and a pioneer in themoving, self storage, mobile storage andlogistic insurance segments.


021 sees UK based PAIMA member,Burke Bros Moving Group, enter its

40th year in business and also reach 20years as a PAIMA member.

Burke Bros was originally formed in 1982 bybrothers Gary and Chris Burke (picturedabove, left to right) with less than £1,000. Ithas now become a major, privately ownedinternational moving organization. Burke

Bros subsequently purchased threeleading removal companies, who weremembers of BAR (The British Associationof Removers) and had been established in1844, 1898 and 1926 respectively, in a two-year period between 1992 and 1994 inBirmingham, Coventry and Rugby to formthe Burke Bros Moving Group.

Burke Bros is now well-known around theworld as one of the UK’s leadinginternational moving organizations with UKdomestic and overseas removal services,along with commercial office moving andstorage facilities.

Burke Bros joined PAIMA in the 1990s. “Itwas Joseph Pauley and Mauricio Ortiz whowere the original inspiration for us joiningPAIMA in 2001,” said Gary. “20 years on,we’ve never looked back.

We have always been committed tosupporting PAIMA and have built solidbusiness relationships and firm friendshipsalong the way. PAIMA benefits from astrong social party atmosphere beforeconducting business. As mainstays at theconventions, we’ve always found that theboat trips and closing dinners have beengreat events, and have always made us feelwe are part of a business family.”

Gary recalls some of the fun times at thePAIMA conference. “I have particularly fondmemories in Orlando of introducing ArvindJoshi to the alligators, but the alligators

Burke BrosMovingGroupcelebratesdoublemilestone2

turned and swam away, and ofRajeev Bhargava who finallyinvested in a new pullover after10 years of wearing the sameone.”

Gary also reflected on some ofthe key events for Burke Bros asPAIMA members. “In 2006 wewere gold sponsors and JuanPeralta award winners in SanFrancisco,” he explained. “ChrisBurke presented to the assemblyon our environmental project. Itwas a sad day as our father diedat the same time we werepicking up the award. This wasthe year Abdel Cohn retired asgeneral manager of PAIMA.”Burke Bros won theenvironmental award again 10years later in 2016.

2009 saw Burke Bros win theEuropean tonnage award, thesame year that Carl Hartmannfrom Germany won the overalltonnage program. “We thinkthat was purely to give outanother company award,” said

Gary, “so we were second really!”“I joined the PAIMA Board, beforebeing appointed to vicepresident of PAIMA in 2010 andwas the first person fromoutside of the Americas to holdthe vice presidency at the time,”Gary explained. “I served for twoyears and during my vice-presidency was involved in thedecision making to transferPAIMA headquarters fromPanama to Florida with fellowBoard members: ChristyWickman, George Naumann,George O’Masta, Ramon Sierra,Diego Aguirre and Elena MariPinzano. PAIMA wasincorporated in the US on May3.” In San Diego that same year,PAIMA welcomed Lars Lemchefrom Teamwork Brazil and SteveDozios from Humbolt, into theorganization. “This only seemslike yesterday and yet it was 11years ago. In our 20 years, wehave seen nine presidents:Mauricio Ortiz, Rafael Moreno,Raquel Castanon, GeorgeO’Masta, Ramon Sierra, Christy

Wickman, Laura May Carmack,Jose Marrero and Lars Lemche.”Gary said that his company hasbenefitted by being a part ofPAIMA through enduringbusiness relationships which willcontinue to grow and, on apersonal level, he and Chris haveformed many lifelongfriendships right from the earlydays in PAIMA. “I’ve always beendrawn to the Latin influence ofthe organization and embracedthe culture of family andfriendship before business,” hesaid. “I was dubbed the ‘LatinEnglishman’ by fellow membersand in many ways becoming amember of PAIMA ignited a loveof Latin America which stillremains with me today. I was soimpressed with Panama, that Ipurchased a home with theintentions of living part of mylife in Panama on retirement.”

Burk Bros will be acknowledgingits 40th year by continuing tosupport local events andorganizations. “We’ll be carrying

out all sorts of activities andevents closer to home. We shareour 40th anniversary with a largehospice local to our head offices,Compton Hospice, who arecommitted to providing qualitypalliative and end-of-life care topeople with incurable conditionsand frailty and providing supportto them and their families. Wehave a long-standingrelationship with the hospicethrough a number of fundraisingactivities and through me alsobeing Trustee and Non-ExecutiveDirector at the hospice. We lookforward to being able tocontinue working with thecharity, marking our dualanniversaries. Burke Bros havestrong roots in our local areaand it’s important to us to giveback to the area and supportlocal causes. Corporate SocialResponsibility should always beimportant for any successfulbusiness.”

New PAIMA memberin Holland

utch-based mover UniMovehas joined the PAIMA

network. UniMove was founded byMichel Paijens and Raymond vanDijk who met while working fortheir previous employer. The pair,keen on doing things their ownway and not being bound byothers, made the brave decision toleave and start their own movingcompany in 2007.

Starting a new moving businessduring a global financial crisis madethe task even more challenging. Buthaving been in the industry for aslong as they can remember, andknowing the Dutch moving marketvery well, they made it a success.Michel and Raymond soon realizedthat it was imperative to have theirown storage facility, vehicles andcrews, and to that end purchased awell-known local moving company,Jac den Hollander, in 2010. Sincethen, the company has continued toexpand and now has a new office

and a bonded climate-controlledwarehouse.

The company prides itself on havingdedicated move managers who takecare of each customer personallyfrom start to finish, meaning theyhave only one person to deal withthroughout the move.

UniMove’s International Sales andOperations Manager Arjan van derMarel said, “We joined the PAIMAfamily as we see it as an essentialpart of expanding our network withlike-minded moving partners. Wefeel that PAIMA movers value qualityover quantity, which matches ourphilosophy. We hope that with ourenthusiasm and love for the industrywe can contribute to the PAIMAfamily by providing members with ahigh-quality service in our country.”

Pictured right: Raymond van Dijk(left) and Michel Paijens

D


TONNAGE REPORTCompany

TotalBooked

BookedTonnage

DEWITT MOVE WORLDWIDE, San Diego, USA 393 1,465,879DELIGHT INTERNATIONAL MOVER LLC, Abu Dhabi, UAE 115 1,210,675ISS RELOCATION LLC, Dubai, UAE 82 1,178,336NFB INTERNATIONAL RELOCATIONS AS,N-1340 SKUI (Oslo), Norway 228 853,033RELOSMART LTD, Hong Kong, China 67 769,603FORMULA GLOBAL MOBILITY, Doral, USA 114 725,288AIRES, Pittsburgh, USA 164 698,781CARL HARTMANN GMBH & CO KG,Bremen D-28195, Germany 94 577,736TRAFIMAR RELOCATION SERVICES,Naucalpan de Juarez, Mexico 59 466,944GLOBAL INTERNATIONAL RELOCATION, Lisbon, Portugal 69 448,057SUDDATH , Jacksonville, USA 75 387,966RODI CARGO INTERNATIONAL GROUP,Carolina, Puerto Rico 70 335,299G-INTER TRANSPORTES LTDA ,Barueri/São Paulo, Brazil 78 333,354RODI CARGO INTERNATIONAL, Miami, USA 76 327,759STAR INTERNATIONAL MOVERS, LLC, Dulles, USA 54 299,938BLISS MOVING & LOGISTICS SRL, Rome, Italy 58 287,173DEMECO SAS, Vincennes, France 54 280,833SWISS MOVING SERVICE AG,8952 Schlieren Zurich, Switzerland 40 274,985FUSION SPECIALIZED SHIPPING & LOGISTICS LLC,Dubai, UAE 30 251,509SWISS GLOBAL MOVERS, Guatemala City, Guatemala 44 234,769P.M. RELOCATIONS PVT. LTD.,New Delhi - Gurugram, India 157 212640THE MOVERS - PREMIUM MOVE SERVICES LLC,Muscat, Sultanate of Oman 24 192,765WICKMAN WORLDWIDE SERVICES, INC., Fishers, USA 43 191,195GERSON & GREY TRANSPORTES LTDA., Sao Paulo, Brazil 44 189,924GERSON RELOCATION LIMITED, London, United Kingdom 34 187,988HENK INTERNATIONAL GmbH, Dusseldorf, Germany 41 155,690PT KELLYS EXPRESS, Jakarta Selatan 12850, Indonesia 48 153,894SOBOLAK INTERNATIONAL GMBH, Leobendorf, Austria 40 145,908INTERCONTINENTAL VAN LINES, INC., Markham, Canada 26 139,854GLOBAL MOVING AND SHIPPING BV, Vught, Netherlands 41 130,683MOVING SYSTEMS S.A.C., Lima 1, Peru 22 127,402STEVENS INTERNATIONAL, Fort Wayne, USA 26 126,550MUDANZAS INTL GLOBAL, C.A., Caracas, Venezuela 55 122,367BURKE BROS MOVING GROUP LTD.,Wolverhampton, United Kingdom 16 121,174PIONEER MOVERS SDN BHD, Kuala Lampur, Malaysia 41 120,605MAGNA THOMSON INTL MOVERS LTD.,Johannesburg, South Africa 15 104,209GLOBAL MOVING & STORAGE LTD, Yangon, Myanmar 36 102,850

MULTI TRANSPORTES MEX, S.A. DE C.V.,Mexico City, Mexico 12 102,091NEYGI MOVING SRL, Buenos Aires, Argentina 19 101,172ORIENT EXPRESS FORWARDING PTY,Singapore, Singapore 25 100,467GALLEON INT. SHIPPING CO. LTD,Aveley Essex, United Kingdom 26 99,734GOETZ MOVING & STORAGE, INC.,Paranaque City, Philippines 15 91,608EUROPEAN REMOVAL & STORAGE CO.,Taastrup, Denmark 21 90,662TEAMWORK INTL. MOVING, Osasco, Brazil 13 90,243ROYAL RELOCATIONS MALAYSIA, Selangor, Malaysia 21 89,933CONOTE SERVICES LIMITED, Abuja, Nigeria 11 87,801MYANMAR EXPRESS INTERNATIONALMOVING SERVICES CO., LTD., Yangon, Myanmar 13 82,159HUMBOLDT INTERNATIONAL, Boston ( Canton ), USA 14 75,726COMPAS INTERNATIONAL MOVERS NV, Brussels, Belgium 12 71,851SMART RELOCATORS PTE LTD, Singapore, Singapore 7 69,966JJ MARI INTERNATIONAL MOVERS, Caracas, Venezuela 16 65,752MUDANZAS GOU, S. A. DE C. V., Azcapotzalco, Mexico 11 60,975FRIEDRICH KURZ GmbH, 35578 Wetzlar, Germany 13 57,458MERCOVAN ARGENTINA SRL,Buenos Aires CP 1429, Argentina 13 49,772CARELINE INTERNATIONAL MOVING & STORAGE,Limerick, Ireland 6 46,287CIME, Tlalnepantla, Mexico 4 43,375AMR INTERNATIONAL RELOCATION, Shanghai, China 28 38,851EDELWEISS SPEDITION, Martinez, Argentina 5 36,800UNIVERSAL RELOCATIONS INC., Parsippany, USA 7 35,303SERVILE RELOCATIONS PVT LTD., Mumbai, India 14 34,563HIGH RELOCATIONS WORLDWIDE, Seoul , South Korea 9 34,518TIPPET RICHARDSON, Toronto, Canada 6 33,914CONROY REMOVALS LTD., Napier, New Zealand 5 29,875DXI LOGISTICS LLC, Dubai, UAE 3 28,487TRANS-GLOBAL RELOCATIONS (PVT) LTD,Colombo 15, Sri Lanka 3 28,025MUDINMAR, Madrid, Spain 13 25,000MASSTRANS FREIGHT L.L.C., DUBAI, UAE 3 20,592KOEMAN NIGERIA LIMITED, MAGBORO, Nigeria 3 9,248FUKUOKA SOKO CO., LTD., Tokyo, Japan 3 8,076MORENO INTL, S.A. DE C.V., Monterrey, Mexico 1 7,690UNIMOVE BV, Rotterdam, Netherlands 6 7,617AQUA GLOBAL LOGISTICS WLL,Hidd,Kingdom of Bahrain 1 7,408CLINTUS NETWORK LIMITED, New Delhi, India 1 983

Booked: 3,056 Booked Tonnage: 15,797,597

TotalBooked

BookedTonnageCompany

tonnageThe following table shows the tonnage exchanged between PAIMA members betweenAugust 2020 and July 2021. It’s an impressive figure, almost double the tonnage oflast year. Total shipments booked 3,056. Total booked tonnage: 15,797,597.

hat are the main factors that areholding back moving companiestoday?

Cash flow, or lack thereof, is a key factor thatsets movers apart from one another. Eventhough the world is still moving (despite thepandemic), it is hard to plan, especially forfuture investment. Movers with a financialbuffer can take risks and invest to evolvetheir businesses, temporarily to adapt to thepandemic, and for the next generation ofconsumers. Movers without the cash are leftclinging to old processes, limited technology,and a declining client pool.

Inefficiency is a huge factor that we need totackle as an industry: the same or less input;greater output. An example of efficiency thathas been embraced by many movers recentlyis the digital survey, instead of a physicalhome survey. A digital survey usually takesunder an hour, does not require a vehicle or adriver on the road, it can be done fromanywhere around the world and thesupporting technology registers the input inreal-time. Sending a quote at the end is thenonly a click away. These advantages oftenoutweigh less personal contact when you canmake a more sustainable margin. Beingcritical on your efficiency is almostguaranteed to increase your margin, but as aresult, will also mean changing many of yourinternal processes.

In what ways have customers changed andhow will they continue to change in thefuture?

Millennials have entered the housing market.They bring with them new expectations, newways and new technology. A classic exampleof this, which we can see from our ownstatistics, is the use of mobile phones

compared to desktop computers. We see alarge increase of website users (not justmillennials) that do a quote request from amobile phone and not their desktopcomputer. Hence, we cannot say it enough -make sure your website and quote form arecompatible, optimized, and easy to use froma mobile phone.

The second major thing that stands out tome is how customers perceive a move. Inmost cases, it is simply a commodity in theireyes. With the Internet driving the way wedo business, from a customer perspective, amove is just like any other online service, likebooking an overseas holiday or shoppingonline to furnish their new home. Now, I hearyou saying, “moving isn’t a commodity”, andperhaps you are right. However, thecustomer does not know (and dare I say, doesnot care) about all the intricate complexitiescustoms impinges on movers, nor the factthat multiple parties will have to handle theirpersonal effects as they travel around theworld. In their opinion, every other servicecan be done through an app and at the clickof a button, so why not a move? We call thisthe ‘Amazon effect’: order today, receive ittomorrow. And they expect their move towork in the same way. The absence of instantpricing emphasises this divide betweencustomers and movers. The moving industryis one of the only industries that still doesnot provide an instant price which, in myopinion, is the way forward.

In what ways do you feel movers need tochange the way they think to be able toflourish?

Be agile. It is a buzz word for a reason. It is amindset whereby nothing is ‘fixed’. It ensuresthat you operate based on the concept ofadding value to your business, receiving data

feedback, and then adjusting in smallincrements to keep increasing that value.When you combine an agile attitude withyour core competencies, you can constantlyevolve without feeling as if you mustrevolutionize your business suddenly tosurvive.

Easier said than done, I know. Take building anew website for example. The non-agile waywould be to define your goal, let’s say, toattract 100,000 visitors by the end of the year.Your designer quotes €30,000 for the job andsays it will be ready to launch after threemonths. In this way, your website would haveadded no value to your business whilst it wasbeing built, plus it would be built in itsentirety, based on your original idea withoutfeedback to learn what customers reallywant.

The agile approach would be to only build thehome page and contact form, then go liveafter the first month, without any otherpages. Sounds crazy right? From doing this,you can already get a couple of bookings, youalso get data feedback that some of yourproducts attract much more business thanothers. So, before building the other pages,you tweak the home page to show off themost attractive products, and now you havefeedback on which pages to build next.

Agile is a scary place to work in because youcannot rely on what you know, but rather, onwhat you do not know. Often it feels likenothing is finished, and that you areconstantly double-checking yourself as towhether it is the right way to go. Doubtsaside, agile keeps us sharp and able torespond to changing environments, which iscertainly what the moving industry couldbenefit from right now.


In this Q&A article, Brielle Jones, ManagerMarketing and Sales for TriGlobal, gives her opinionabout some of the challenges faced by movingcompanies worldwide as the world changes, andwhat they might do to meet them.

The survivalroadmap

W

What will be the consequences if they failto do so?

Moving companies are being forced toquestion their identity and face the fact thatthe industry is becoming fragmented. In myopinion, this fragmentation is a result ofinefficiency. Pieces of the sales pipeline willkeep disappearing and going to companiesthat are more agile and more efficient. Wealready see this in areas such as reservations,surveying, online marketing, admin andwarehousing. Movers will need to adapt tothis.

My advice is to focus on what you are good atand make the most margin in that area, thenproactively seek out other companies thatare stronger in those other competencyareas. This way, you still have control overyour core business and can collaborate withtrusted partners. If you can still provide aservice you believe in, then you are still ableto sustainably contribute and benefit fromour industry. A much better outcome thangoing bust.

In what ways do you think the industry willbe different in five years?

I foresee the moving industry becoming a lotlike the travel industry, with four mainsuppliers: RMCs, consolidated movinggroups, platforms and niche operators. Majormoving groups will get stronger and rely onthe strength of their members and theirindividual brands to generate business. RMCswill continue to thrive, mainly because theydo business from a consumer point of viewby overseeing the whole customer journeywith the support of the latest technology.Some high-end, niche operators will operateindependently, but with a much moreconcentrated part of the market such as pets,art and high-end moves. The rest will besupplied by platforms who offer quick andtransparent information for customerssearching for a commodity that suits theirneeds and matched with an array of moverswho best fit the job.

What are the key threats and opportunitiesfor moving companies?

It depends on what you see as a threat. Ithink the divide between the initial phases ofthe ‘customer journey’ and the actual‘physical move’ is going to increase. RMCshave already shown us that this is possible. Ithink that platforms are a likely contender totake over the ‘contact’ part of the customerjourney, as they offer what consumers want(such as an instant price) and are notpreoccupied with the challenges that movers

face. Platforms and technology companiesfocus on what is not working (i.e.inefficiencies), rather than what is going well,and build technology to fill these gaps. If weconsider the likes of Uber or Amazon, theyalso come with considerable financial backingto see it through. This could be a threat formovers, but also an opportunity to adapt andreally focus on what they are specialized in:moving. People will always move, so thepivotal question is: how much of the supplychain do you want to directly control andhow much will it cost your margin to do so?

From where do you believe the next waveof disruption for the moving industry islikely to come?

Disruption is what our industry needs tosurvive and is often seen as a negative word,but I see it as a ‘necessary discomfort’. We atTriGlobal are often labeled as a ‘disruptor’ andit has taken me a while to be proud of that. Infact, I do not think we really disrupt enoughfor the industry to evolve fast enough with

what consumers are expecting. Without adoubt, instant pricing will be a ‘disruption’ tomoving companies and merely fill a necessaryvoid for tomorrow’s customer.

What are the key things that TriGlobal isworking on now to enhance its service?

Recently, we launched a conversion toolbox.It helps movers convert more clients byimproving design elements on their ownwebsites. Currently, three tools are available,which include a volume calculator, a priceestimator and a contact form. All of themhelp to increase website conversion rates. Weuse the same tools on our own websites,which are the result of over 15 years of dataanalysis as to how customers behave online.For a monthly fee, you get the most up todate versions, supported by live statistics andfeedback from our team of online marketingexperts.

We are also focused on increasing the volumeaccuracy and information captured in theleads. The better the accuracy, the easier andquicker movers can quote. The emphasiscomes from the divide we see betweenconsumer expectations and moverdeliverables, notably the speed of a quote. Ifwe can simplify and speed up the quotingprocess, consumers get better and quickerinformation, which ultimately increases thechances of them booking a move with thatmoving company.


Shippingin crisis

e are all familiar with many ofthe consequences of the COVID

pandemic. However, one that perhapswas not foreseen, is the current shippingcrisis that has caused vessels to bedelayed, ports to be congested andshipping rates to multiply to previouslyunseen levels. Operationally this causessevere headaches, especially during thepeak season. But the knock-on effects forcustomers are equally significant anddisruptive.

The moving industry has traditionally beendriven by customer needs: what thecustomer wants, the customer gets. Butright now, that’s just not possible. Movingcompanies need to manage theircustomers’ expectations.

The problem has been caused largely byCOVID. When the outbreak hit, many vessels

were initially laid up. Then the worldstarted buying online, very successfully, andthe demand from consumer nations,especially the USA and Europe, rocketed.Shipping lines were unable to keep up. Addto this staff shortages helping to increasedelays at ports, and we have the perfectstorm.

The result, as well as lengthening delays, isthe simple consequence of an imbalance ofsupply and demand. From a shippingperspective, it’s a seller’s market, so pricesrise. “We have witnessed truly astronomicalincreases, due to a very complexcombination of factors – from the waycoronavirus has both disrupted supply anddriven demand, through to unforeseenevents, such as the blockage of the SuezCanal,” explained Patrik Berglund, CEO ofXeneta, the global benchmarking andmarket intelligence platform forcontainerized ocean freight. “And all thetime the carriers have managed routes andcapacity to maintain a position ofunparalleled strength in negotiations. It is,without doubt, a difficult time to be ashipper.”

Harm Meierdirks (pictured left), ManagingDirector of freight forwarder Carl Hartmann,said his company is working hard to serveits clients. “With every sailing we get 10 or15 notifications from the shipping lines thatthe sailing dates have changed,”

he explained. “So the pick-up date for thecontainer changes as well, and we have tostart from scratch to reorganize everythingevery time there is a change.” The problemis particularly difficult for FCL consignmentsloaded at residence. It’s clear that moversneed to make it clear to their customersthat they need to be flexible.

Vessels on some routes are fully booked forup to 12 weeks in advance. Once at sea,each vessel can be delayed again by up to 10days because of port congestion. “Theproblem is particularly bad into Canada andthe USA,” said Harm. “The best advice is tobook early if possible and talk to customersso that they understand that delays arelikely.”

When it comes to pricing, Harm says there isnothing that can be done. “If you wantspace, you have to pay,” he said. “I suggestthat companies show an open book so thatcustomers know exactly what freight coststhey are having to pay. It’s not so bad forsome corporate clients as they have thesame problem shipping their owncommercial goods, but for privatecustomers it’s much more difficult for themto understand. I give a huge warning foranyone signing long-term contracts rightnow.”

W


To put some scale on this Harm said thatrates from Europe to the Americancontinent have increased dramaticallyfrom January until now. For example, 40ftmarket rates to New York have increasedfrom $1,925 to $6,700; to Montreal from$2,100 to $8,150; and to Veracruz from$,1750 to $7,000. At the same time, thevessels are booked 8-10 weeks in advanceand rates and surcharges are increasingevery month. Ports at origin anddestination are full, with vesselsexperiencing huge delays of up to 15 days.Per diem charges can reach up to$1,000/container. The situation from Asiato the USA is similar.

There are similar situations on otherroutings. Asia to Europe has 40ft rates ofup to $15,000 with waiting times of up to14 weeks. There’s high demand for Europeto Asia too but the wait is only 2-4 weeks.Europe to Oceana is being affected bycongestion in the Asian transhipment

ports with waiting time of up to 8 weeksand some companies having stoppedshipping to New Zealand completely.

In most cases Harm does not see theposition easing until at least the firstquarter of 2022. So, currently rates are stillincreasing, delays are extending andcongestion is still widespread. There willcome a time, when demand increases orsupply expands to meet it, then normalmarket forces will return and prices will falland stabilize. Until then there is nothingfor it but to inform customers of the needto remain flexible and ensure that freightcosts can always be passed on.

Headingfor HawaiiSteve Jordan talks to Jeff Nadeau(pictured right), General Manager, DewittMove Worldwide in San Diego about thecompany, his membership of PAIMAand what keeps him awake at night.

spoke to Jeff while he, and the rest ofthe world of course, was wrestling

with capacity issues that were causingdelays at ports, shortages of lift vans, andthe necessity to turn away more work thanever in the past. “We are not used to sayingno,” he said. “It’s very tough. It’s been crazy,but we are still having a great year. We’llget through it. This too shall pass.”

Dewitt Move Worldwide, Jeff tells me, is afourth-generation company in the movingbusiness for nearly 100 years that operatesthrough various divisions. Jeff is specificallyresponsible for the movement of householdgoods between the US mainland and Alaska,Hawaii and Guam. The work is split 50/50 byprivate work that comes from web leads, andcorporate work though van lines andRelocation Management Companies.The company also owns Royal Alaskan Movers,Dewitt Guam and Royal Hawaiian Movers,which Jeff believes to be one of the largestmoving companies in Hawaii. “We don’t haveany trucks or crews on the mainland becausewe don’t want to compete with other moversbecause they hire us to get stuff from Alaska,Hawaii and Guam,” he explained. These samemovers act as origin and destination agentsfor Dewitt throughout the country.

I wondered what it was that made Dewittspecial? Jeff said that he had never worked fora better company that treats their employeesso well and provides excellent service at a fairprice. “If any issues arise or disputes withclients or customers, we resolve themamicably and as quickly as possible,” he said.“We care about our reputation very much.Just doing it the right way and sleeping wellat night. We work hard to communicatequickly and effectively and want to be knownfor being the experts in our area of coverage.This includes ensuring we process and payour vendors promptly or address any issueswith bills immediately.

We all have a lot to do and we feel it is vital tokeep our work flow current and addressany issues quickly before they becomea burden on our company or our partners.”

Although Dewitt is based in San Diego, Jeffhandles moves to and from his threedestinations from all over the USA. “We packand load into lift vans or container at origin.The shipment then gets trucked to the WestCoast and loaded at Oakland, Seattle and LongBeach.” At destination the consignments arehandled by the relevant group company.Dewitt also accepts moves from other partsof the world, bound for these destinations.It seemed to me that Jeff’s division was veryself-contained. So, I wondered why he wassuch a supporter of PAIMA? “I think PAIMA is agreat organization. I was broken-heartedwhen I heard that the convention had beencancelled,” he said. “Two years ago I was sosick of conventions and hoped I would neverhave to go again. Now I can’t wait for one.”We should all be careful what we wish for.

“This industry is so relationship driven,”said Jeff. “I know owners of movingcompanies in most US cities that Ican call to get things done. Whenproblems arise in this business it’sabout how quickly and ethically you resolvethem.”

It’s part of the company’s core values tosupport the industry. It’s not just for altruisticreasons, it’s practical.“You either pay formembership or you pay attorneys, becausethere is so much learning that comes fromthe associations,” he said.

I wondered, with 35 years in the bank with theindustry, what keeps Jeff awake at night? “It’sthe potential for disruption from an Amazonor Uber-style company,” he said. “You’d beamazed how many people, who are moving toHawaii, expect to be able to get movers atshort notice. Society wants everything now.That will impact the industry, sooner or later.”

I


He is also concerned about technology. He acknowledges thatit’s expensive and challenging but that it’s essential to haveadequate systems and, especially, be up on your IT security.With the rapid changes in technology, it is a challenge to stayon top of it and ensure when you are adding a new softwareor technology that it will work properly and is well vetted. “Itcan be scary to look at some of the more expensive newtechnologies that are becoming available and wonder howlong it will be in use before something better arrives that wemay need to add to our systems.”

When dealing with trade customers, that’s where therelationship kicks in. “I worked hard to get the new customersin the door and I work with them directly to ensure they paytheir bills on time as agreed to when we first start ourrelationship,” said Jeff. “We enjoy working with companiesthat work the same way we do to resolve any issues promptlyand make their payments promptly as agreed to. I don’t wantaccounting to get involved. It’s hard to get an account andeasy to lose one if you don’t handle them right.”

I wondered if Jeff had any advice for the younger generationthat’s following him? “You have to embrace change,” he said.“The world is changing so fast you need to get on the magiccarpet and ride it or you’ll be left at the bottom of the heap.”Jeff also advises youngsters to focus on education, learningabout the business, what’s going on in the industry and thecultures of other countries.

Jeff has one guilty pleasure. “Every year I go on tour withThe Grateful Dead. I see 15-20 concerts a year.” Well, whowould have thought!

The DeWitt Companies is an integrated networkof five sister companies that provides logistics services for corporate, government and NGO clients all over the world.

• DOD, GSA, NGO-approved • Customized Logistics Solutions• Specializing in Hawaii, Guam and Alaska

[email protected]

Proud member of

It's Your World. We'll Move It.

THE DEWITT COMPANIES

orldour WIt's YYour W e Itve'll Mod W

ldthli t ll, getaorporor ces fservic

ompanies thaer cte sisof fivompanies is an intitt Che DeWT

orldour WIt s YYour W

THE DEWITT C

ernment and NGOvoticsvides logisot prtha

orked netwtaegrs an int

e It.ve ll Mod. W

ANIESOMPT C

oud member ofPr

[email protected]

awSpecializing in Ha•tics Solutionsogised LomiztCus•

A, NGO-appr, GSDOD•

orlder the wvclients all o

mber of

aii, Guam and Alasks Solutions

ed vopr

.

• ARGENVANS TRANSPORTES• EDELWEISS SPEDITION• MERCOVAN ARGENTINA SRL• NEYGI MOVING SRL

• SOBOLAK INTERNATIONAL

• AQUA GLOBAL LOGISTICS WLL

• COMPAS INTERNATIONAL MOVERS

• EXPRESS CARGOSERVICES S.R.L.

• INBOLPACK SRL• TOTAL BOLIVIAN MOVERS

• ATLANTIS INTERNATIONAL• BRAZIL LINK

MUDANCAS LTDA - ME• COSMOPOLITAN

TRANSPORTES LTDA• G INTER (GRANERO

INTERNATIONAL)• GERSON & GREY

TRANSPORTES LTDA• GLOBAL PACKING

INTERNATIONAL MOVERSLTDA

• NETMOVE ASSESSORIAINTERNACIONAL LTDA

• TEAMWORK INTERNATIONALMOVING

• CANADIAN ASSOCIATION OFMOVERS (CAM)

• INTERCONTINENTALVAN LINES, INC

• TIPPET RICHARDSON

• ALS MOVERS (CHILE) S.A.• REMSSA S.A.

• AMR INTERNATIONALRELOCATION

• NEWLAND INTL MOVING

• JB LOGISTICS LTDA• JB LOGISTICS LTDA• TRANSPACK LTDA

• ABC MUDANZAS• ALLIANZ MOVING CR S.A.• APA WORLDWIDE MOVERS

• EUROPEAN REMOVAL& STORAGE CO

• L&G INTERNATIONALMOVERS, S.A.

• LA ROSA DEL MONTE• LATINO EXPRESS, S.A.

• EXPRESS INTERNATIONALGROUP

• GREEN INTERNATIONALLOGISTICS

• DEMECO SAS• EUROPEAN

RELOCATION SERVICES• GROUPE BERTON

INTERNATIONAL• LES GENTLEMEN DU

DEMENAGEMENT• NEER SERVICE FRANCE

• CARL HARTMANNGMBH & CO KG

• FRIEDRICK KURZ GMBH• HENK INTERNATIONAL• SCHENKER

DEUTSCHLAND AG

• BRIZMUD• SWISS GLOBAL MOVERS

• MUDANZAS AIRLIFTINTERNATIONAL

• MUDANZASINTERNATIONAL

• RELOSMART

• CLINTUS NETWORKLIMITED

• GRACE RELOCATIONS PVT LTD• LINKINDIA LOGISTICS

PVT LTD• P.M. RELOCATIONS PVT LTD• SERVILE RELOCATIONS

PRIVATE LIMITED

• ACE INTERNATIONAL• PT KELLYS EXPRESS

• CARELINE INTERNATIONALMOVING & STORAGE

• SONIGO INTERNATIONALSHIPPING & MOVING LLC

• BLISS MOVING & LOGISTICSSRL

• MAGNOLIA MOVING SRL• T&T SERVICES

INTERNATIONAL ITALIA SRL

• FUKUOKA SOKO CO, LTD• KOKUSAI EXPRESS CO, LTD

• JORDANIAN COASTCARGO SERVICES

• FF INTERNATIONALMOVERS

• PIONEER MOVERS SDN BHD• ROYAL RELOCATIONS

MALAYSIA

• AUTOTRANSPORTESINTERNACIONALES S DE R. L.DE C.V.

• CIME - COMPAÑIAINTERNACIONAL DEMUDANZAS Y EMBARQUES.A. DE C.V.

• MEXPACK INTERNATIONALREMOVALS

• MORENO INTERNATIONAL,S.A. DE C.V.

• MUDANZAS GOU S.A. DE C.V.• MULTI TRANSPORTES MEX,

S.A. DE C.V.• SANCALSA

INTERNATIONAL SERVICES• TRAFIMAR RELOCATION

SERVICES, S.A. DE C.V.• TRANSCONTAINER

• GLOBAL MOVING& STORAGE LTD

• MYANMAR EXPRESSINTERNATIONAL MOVINGSERVICES CO. LTD

• ORIENT INTERNATIONALRELOCATIONS

Argentina

Belgium

Bolivia

Brazil

Canada

Colombia

Costa Rica

Dominican Republic

Germany

Guatemala

Honduras

Hong Kong

India

Indonesia

Ireland

Italy

Japan

Latvia

Malaysia

Mexico

Ethiopia

Egypt

Israel

Denmark

Austria

Myanmar

Nepal

Jordan


members 2021

Chile

China

France

Bahrain


• CONROY REMOVALS LTD

• MUDANZAS MUNDIALES, S.A.

• CONOTE SERVICES LTD• JESHEM LOGISTICS LTD• KOEMAN NIGERIA LTD

• NFB INTERNATIONALRELOCATIONS AS

• ALLIED LOGISTICS LLC• THE MOVERS - PREMIUM

MOVE SERVICES LLC

• BALBOA MOVERS, INC• BLU LOGISTICS, S.A.• PANAMA INTERMOVING

RELOCATIONS

• ASUNCION VANPACK SRL

• ATLAS INTERNATIONALSERVICE, S.A.

• DOOR TO DOORTRANSPORTS, S.A.C.

• MOVING SYSTEMS S.A.C.

• GOETZ MOVING &STORAGE, INC

• PREMIER INTERNATIONALMOVERS

• GLOBAL INTERNATIONALRELOCATION

• GARCIA TRUCKINGSERVICE, INC

• LA ROSA DEL MONTE• RODICARGOINTERNATIONAL

GROUP

• M & TM FREIGHT

• MOVE ONE RELOCATIONS,SAUDI ARABIA LTD

• CROWN LINE PTY LTD• GEOMETRA WORLDWIDE

MOVERS PTE LTD• ORIENT EXPRESS

FORWARDING PTY• SMART RELOCATORS PTE LTD

• MAGNA THOMSONINTERNATIONAL MOVERS(PTY) LTD

• HIGH RELOCATIONWORLDWIDE - KOREA

• PUMYANG SHIPPINGCO. LTD

• GRUPO AMYGO, S.A.• MUDINMAR MOBILITY• PASSER MOVERS, S.L.• WILLMOVE WORLDWIDE SLU

• TRANS-GLOBALRELOCATIONS (PVT) LTD

• SWISS MOVING SERVICE AG

• BOONMA MOVING& STORAGE CO, LTD

• GLOBAL MOVING ANDSHIPPING BV

• SCHMIDT GLOBALRELOCATION BV

• TRIGLOBAL BV• UNIMOVE

• BOB LYNCH MOVING& STORAGE, INC

• DELIGHT INTERNATIONALMOVER LLC

• DXI LOGISTICS LLC• FUSION SPECIALIZED SHIPPING

& LOGISTICS LLC• ISS RELOCATIONS LLC• MASSTRANS FREIGHT LLC

• ARROWPAKINTERNATIONAL MOVERS

• BURKE BROS MOVINGGROUP LTD

• GALLEON INTERNATIONALSHIPPING CO, LTD

• GERSON RELOCATION LTD• PREMIER RELOCATION LTD

• INTERTRAFIK SRL

• AIR ANIMAL PET MOVERS• AIRES• BLASON INTERNATIONAL

MOVERS• DEWITT MOVE WORLDWIDE• EARTH RELOCATION• FORMULA GLOBAL MOBILITY• HUMBOLDT INTERNATIONAL• INTERAMERICAN MOVERS

& FORWARDERS LLC• JOHNSON INTERNATIONAL• LA ROSA DEL MONTE• MITCHELL MOVING

& STORAGE• NEW HAVEN MOVING

EQUIPMENT• PLANES MOVING

& STORAGE• RELOCATION INSURANCE

GROUP LLC• RENORELO WORLDWIDE LLC• ROADRUNNER,LTD• RODICARGOINTERNATIONAL• SUDDATH• STAR INTERNATIONAL

MOVERS, LLC• STEVENS INTERNATIONAL• TG INTERNATIONAL

INSURANCEBROKERAGE, INC• UNIVERSAL

RELOCATIONS, INC• WICKMAN WORLDWIDE

SERVICES, INC• WITHERS WORLDWIDE

• EQUIXPRESS, C.A.• J J MARI INTERNATIONAL

MOVERS• MUDANZAS

INTERNACIONALESGLOBAL, C.A.

• ASIA PRIME RELOCATIONVIET CO., LTD

• CHAVILON INTERNATIONALMOVERS & LOGISTICS PVT LTD

New Zealand

Nicaragua

Nigeria

Norway

Panama

Peru

Philippines

Portugal

Puerto Rico

South Africa

South Korea

Spain

Sri Lanka

Switzerland

Singapore

U.S. Virgin Islands

United Arab Emirates

United Kingdom

Uruguay

Thailand

Venezuela

Zimbabwe

Paraguay

Vietnam

USA

The Netherlands

Saudi ArabiaOman

Russia


members2021

PAIMA Management/PAIMA Report - Antonio Tremols, Executive Director, Pan American International Movers Association,

5201 Blue Lagoon Drive, 9th Floor, Miami, FL 33126, USA

T: +1 (954) 880 - 1085 F: +1 (786) 497 - 4017 E: [email protected] www.paimamovers.com

Regional DirectorsRegion I - North America - Canada & Mexico

Alexandra SchmidtMexpack International Removals • Mexico City, Mexico

Email: [email protected]

Jeff NadeauDewitt Move Worldwide • California, United States


Region II - Central America & CaribbeanFabian Ortiz

APA Worldwide Movers • San Jose, Costa RicaEmail: [email protected]

Region III - South AmericaJorge Reguera Azcuenaga

NEYGI Moving SRL • Buenos Aires, ArgentinaEmail: [email protected]

Region IV - EuropeBjorn Carlsen

NFB International Relocations AS • Skui, NorwayEmail: [email protected]

Region V - AfricaKehinde Arowoselu

Koeman Nigeria Limited • Lagos, NigeriaEmail: [email protected]

Region VI - Middle EastBenson Davis

Fusion Specialized Shipping & Logistics LLC • Dubai, UAEEmail: [email protected]

Region VII - AsiaArvind Joshi

Clintus Network Limited • New Delhi, IndiaEmail: [email protected]

Sudeep ShahOrient International Relocations • Kathmandu, Nepal


Region VIII - Australia/New Zealand

Fiona ConroyConroy Removals • Auckland, New Zealand


international members’news • logistics information

Documents