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KIT – University of the State of Baden-Wuerttemberg andNational Research Center of the Helmholtz Association
INSTITUTE FOR TECHNOLOGY AND MANAGEMENT IN CONSTRUCTION
www.kit.edu
International FM Conference Sofia, Bulgaria 2016
Facility management trends and innovations in Europe
Quelle: servicefutures.com/wp-content/uploads/2014/12/ISS-ServiceFutures-9-Megatrends-every-FM-provider-should-know.jpg
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 2
FM Definition (DIN EN 15221, CEN/TC 348)
“The integration of processes within an organisation to maintain and develop the agreed
services which support and improve the effectiveness of its primary activities”
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 3
D E M A N D
SPECIF NG
S
DELI VER NG
STRATEGIC
TACTICAL
OPERATIONAL
Client
Customer
End User
O R G A N I S A T I O N
P R OV I D E R
Internal
and / or
external
PRIMARYPROCESSES
SUPPORT PROCESSES
KPIs
FACILITYSERVICES
PRIMARYACTIVITIES
Facility Management Agreement
D E M A N D
SPECIFYING
SLAs
S U P P L Y
DELI VERI NG
STRATEGIC
TACTICAL
OPERATIONAL
Client
Customer
End user
O R G A N I S A T I O N
P R OV I D E R
Internal
and / or
external
PRIMARYPROCESSES
SUPPORT PROCESSES
KPIs
FACILITYSERVICES
PRIMARYACTIVITIES
Facility Management agreement
DIN EN 15221-1 FM-Model
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 4
Space & Infra‐
structure
People & Organi‐sation
FM model Income3 Levels
(Demand <‐>Supply)
Plan Do Check ActContract
Agreement Pricing
Strategic FM agreement
Tactical SLA
as rent orOperational by volume or
as service
Capital €Personnel €Material €Depreciat. €Cost codes / Resources
Facility Services Processes / Activities
Facilities
Faciity Processes / Activities Matrix Product Map
Facility Product = Output of Facility process
FM Processes / Activities
FM Processes / ActivitiesTact.Integr.
Tact.Integr.
FM Strategic Integration
Prod
.Prod
.
Prod
.
Prod
.Prod
.
Prod
.
DIN EN 15221-4 TaxonomyHow does it all fit together?
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 5
Quality as a trend?
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 6
DIN EN 15221-3 Guidance on quality
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 7
DIN EN 15221-3 Guidance on quality
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 8
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 9
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 10
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 11
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 12
Are there other trends?
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 13
Standardization FM-processes
High level of standadization in the core process (necessary for a efficient production)
=> High level of standardization in the secondary processes
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 14
Standardization FM-processes
80 % of standardized
processes
20 % of standardized
processes
80 % of the profits
20 % of the profits
The Theory “80/20”
40 % of standardized
processes
85 % of the profits
Actual situation 40/85 (we think…)
Reduce the percentage of standardized processes
Reduce the overhead (Bachelor or Masterthesis)
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 15
Why should I standardize?
certificationreportingbenchmarkingdigitalization
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 16
Certification – New Construction/ Design
once in the lifetime of a building
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 17
Certification – Existing Buildings
LEED Existing Buildings Operation an Maintenance
BREEAM DE Bestand
DGNB Bestand
DGNB Gebäude im Betrieb
GEFMA 160
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 18
Certification – Existing Buildings
Standardization of PORTFOLIO is possible!
Standardization of
RC RC RC
Re-certification more the once in a lifetime of a building
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 19
CSR - guideline
At the beginning of the financial year 2017 certain companies are obliged to do a reporting in context with social and environmental activities
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 20
CSR - guideline
At the beginning of the financial year 2017 certain companies are obliged to do a reporting in context with social and environmental activities
Standardization as an instrument for reducing reporting performance indicators (energy, water, waste etc.)
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 21
Benchmarking
Process of Benchmarking
“The essence of benchmarking is the continuous process of comparing processes with those of the world leaders and best-in-class organizations.”
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 22
Benchmarking
“Why reinvent the wheel if I can learn from someone who has already done it?”
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 23
Maintenance costs per m² for office buildings
Benchmarking
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 24
Maintenance costs per m² for office buildings
Maintenance costs / m² in relation to the age of the
building?
Maintenance costs / m² in relation to the level how
prestigious the building is?
Maintenance costs / m² in relation to the surface
are?
Maintenance costs / m² in relation to the type of
use?
Maintenance costs / m² in relation to the kind of
construction?
Maintenance costs / m² in relation to the surrounding
area/city?
Maintenance costs / m² in relation …?
Benchmarking
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 25
BIM on Rise in FM
The BIM clock is ticking for FM
BIM is a process. It is not a tool or solution. It is a holistic approach to the design, construction and management of the
facilities used in the built environment.
a digital representation of physical and functional characteristics of a facility. As
such, it serves as a shared knowledge resource for information about a facility
forming a reliable basis for decisions during its life cycle from inception onward
(WBDG)
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 26
Building Information Value
Building information value degradation through the entire life cycle of the building with and without deploying BIM tools
Source: Eastman et al. 2011
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 27
Using BIM for Facility Management
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 28
Digitalization
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 29
Digitalization (stream of people)
? Tracking via
RFID
Cameras
Bluetooth
…
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 30
Digitalization
RFID (passiv)
No manual operatedStocktaking
Linkage to handhelds andelektronic data sheets
For the whole Lifecycle(inhouse, outsourcing, etc.)
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 31
Digitalization
RFID (active) with sensors
temperature
humidity
Air quality
Pressure
vibrations
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 32
The future of FM
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 33
Contact
Karlsruhe Institute of TechnologyInstitute for Technology and Management in ConstructionFacility ManagementProf. Dr.-Ing. Dipl.-Wi.-Ing. Kunibert Lennerts
Am Fasanengarten, Bldg. 50.3176128 KarlsruheGermany
Phone: +49 721- 608 48225Email: [email protected]