Key features

•Support for RFC 3261,theIETFstandardforSIP•A built-in, secure web server for easy configurationandremote accessfromanybrowser•Flexible yet powerful call routingwithintuitiveregularexpression patternmatcher

▪ Routescanbegroupedbasedonwherethecalloriginatesfrom; e.g.,“allcallsfromsubnetA,whichcontainalocalphone number,shallbesenttothePSTN”

•An unlimited number of destination entries▪ TheInteractionSIPProxytrieseachdestinationinturnuntilit findsoneavailable,providingcriticalfaulttolerance(e.g., “FirsttrytosendthiscallovertheWANtoNewYork.Ifthat’s notpossible,senditoutthegatewayoverthepublictelephone network.”)

•Dial plan simulation▪ Enteraphonenumberinthewebinterfacetoseewhereitwould go—greatfortroubleshooting

•Strict securityusingHTTPS,digestauthentication,accesscontrol listsandadministrativeprotectionofallstatusandconfiguration pages•Real-time information about registered devices(e.g.,phones)on theregistrationstatuswebpage•Real-time server status

▪ Visualdisplayofthestatusofalldestinationserversonthe serverstatuswebpage

•Fault tolerant routing,thestatusofeachserverintheserverplans ismonitoredattheapplicationlevel

▪ Ifnotavailabletheproxywillusethenextavailablerouteto deliverthemessage

•Load balancing,SIPmessagescanbebalancedacrossmultiple routesusingaround-robin,randomorprioritizeddistributionmodel•Call detail records and real-time active call status

▪ Visualdisplayofactivecallsonthesessionstatuswebpage▪ Calldetailrecordsaregeneratedforcompletedcallsina comma-separatedfileformat

•Support for SIP over UDP, TCP or TLS (BasicversionsupportsUDPonly)•SMTP email alerts and SNMP traps forcriticalevents

Low-cost solution for VoIP

Interaction SIP Proxyisanextremelyeasytoinstallandeasytouseproxyserver.ComparedtoSIPproxyserversfrommajorvendorsthatcosttensofthousandsofdollars,it’salsoanincrediblebargain.

Withtheabilitytohandleanunlimitednumberandvarietyofcallroutingplans—plusinteroperabilitywithSIPgateways,phonesandotherdevices—theInteractionSIPProxyallowsorganizationstoassembleapowerfulyetlow-costproxysolutionforvoiceoverIP(VoIP).Assoftware,simplyloadtheInteractionSIPProxyonanyMicrosoft®Windows®-basedserverandbeupandrunninginminutes.Web-basedadministrationalsoallowsyoutosetupandmanagetheInteractionSIPProxyserverfromanywebbrowser,whichfurtherlowerscosts.

Routing versatility for central and remote sitesInteractionSIPProxyisdesignedforcentralaswellasremotesitesrequiringadvancedroutingcapabilitiesthatSIPphonescan’tprovide.AvailableBusinessContinuityManager(BCM)andLoadbalancingversionsaddsophisticatedfaulttolerance,loadbalancing,calldetailrecords,andsecurityforamodestfee,andincludetelephoneaccesstoInteractiveIntelligence’stechsupportteamstohandleSIPProxyissues.

Headquarters

Remote Office

SIP Proxy Server

WAN

Router

Router

PSTN

IP Gateway

Call path from Remote Office to HQ

Call path from Remote Office to PSTN

Structureadvancedroutingroutinesforcentralsiteandmulti-siteconfigurations.

Interaction SIP Proxy™

World Headquarters7601 Interactive WayIndianapolis, IN 46278 USA+1 317 872 3000 voice and fax

EMEAThames Central, Hatfield RoadSlough, Berkshire, SL1 1QEUnited Kingdom+44 (0)1753 418800 voice and fax

Asia PacificSuite 6.1 Level 6 Menara IMC8 Jalan Sultan Ismail50250 Kuala LumpurMalaysia+603 2776 3333 voice+603 2776 3343 fax

Interactive Intelligence offers unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation, based on our open standards, all-in-one software suite. More than 4,000 organizations worldwide currently benefit from our on-premise solutions and cloud-based Communications as a Service (CaaS) offerings, including value-added services for software, hardware, implementation, consulting, support and education.

At Interactive Intelligence, it’s what we do.

© 2010 - 2011 Interactive Intelligence, Inc. All rights reserved. www.inin.com0811 4083-ISP-ENG

SIP•SupportsRFC3261,thelatestIETFstandardfortheSessionInitiation Protocol•Operatesasastatefulproxyorredirectproxy

– Asastatefulproxy,willproxySIPrequestsonbehalfofSIPdevices– Asaredirectproxy,willredirecttheSIPdevicetotheappropriate destination

•SupportsSIPRegistrarfeatures– Ifenabled,thisfeaturewillacceptREGISTERmessagesfromSIP devicesandusethoseregistrationsasroutingitementries

•SupportstheforwardingofREGISTERmessagestodownstream SIPdevices•ProvidesavisualdisplayofregisteredSIPdevicesusingthewebinterface

– Allregistereddevicesareshownontheregistrationsstatuspage alongwiththeiraddressesandexpirations

•SupportsSIPdigestauthenticationasdescribedinRFC2617toprevent unauthorizedaccesstotheproxy’sservices(BCMandLoadbalancing version)•SupportsSIPoverUDP,TCPandTLSprotocols(Basicversionsupports UDPonly)

BCM=BusinessContinuityManager

Administration•Built-in web server for local or remote administration.Accessand manageallconfigurationparametersviatheInteractionSIPProxyweb interfaceandanystandardwebbrowser.•HTTPS digest authentication.ProtectallInteractionSIPProxy configurationandstatuswebpageswithanadministrativeaccount.•XML formatted configuration files.InteractionSIPProxystoresall configurationfilesinXMLformat,makingiteasytoarchiveconfiguration fordisasterrecoveryandconfigurethemanagementofredundantproxy servers.

Dial plan and routing•Unlimited routing item entries.WiththeInteractionSIPProxy,a routingitemusesregularexpressionsandpatternsubstitutiontomatch dialednumberpatternsinSIPmessagesandroutethemtotheconfigured destination.•Dial plan simulation.TheInteractionSIPProxywebinterfaceletsauser enteradialedaddressandpresentstheroutingplanafterrunningit throughthedialplan.Usefulwhensettingupdialplansandfor diagnosingroutingproblems.•Unlimited server plan entries.Aserverplanisalistofdestinationsthat areattachedtoroutingitementries.Arequestthatmatchesarouting itementrywillbeforwardedtoeachdestinationintheroutingitem’s serverplanuntilaresponseisreceived.•Dynamic registration routing.InteractionSIPProxywillattemptto deliverSIPmessagestodestinationsforwhichithasreceivedavalid REGISTER.ThisfeatureallowsSIPdevicesusingtheInteractionSIPProxy tocommunicatewithoneanotherintheeventoffailureoftheserverplan entries,andiscriticalforremotesurvivability.•Dialed number modification.ConfiguretheInteractionSIPProxyto changethedialednumberbasedonthenextdestination.Forexample,an internaldialplanmayuse5-digitdialing,butinthecaseoffailuretoa PSTNgateway,theInteractionSIPProxycanseamlesslychangethe numbertoa7-digitor10-digitformatsothecallcanbecompleted correctly.•Supports distinct dial plans.Persourcedeviceorpersubnetofdevices (BCM and Load balancing version).•Real-time status of servers in all server plans (BCM and Load balancing version). Usefulfordiagnosingtheavailabilityofservers. Serversthatarenotavailablearealsodisabledduringnormalproxy routing.Eachdisabledserverismonitoredandbroughtintoservicewhen available.•Load-balancing(Load balancing version). TheInteractionSIPProxy supportsround-robin,random,andprioritizeddistributionmodelsfor routingSIPmessages.Modelscanbemixedandmatchedonthesame systemandareassociatedwitharoutingitem.ThismeanstheInteraction SIPProxycanchoosedistributionmodelsbasedondialednumbers.

RequirementsOperatingsystem:MicrosoftWindows2003Hardware:Intel®-basedserverwithatleast512MBofRAMand25GBoffreediskspace

Free trial license*Gotohttp://www.inin.com/sipproxytodownloadafreetriallicensefortheBasicInteractionSIPProxy.TriallicensesforBCMandLoadbalancingversionsavailableuponrequest.

*PermanentlicensemustbepurchasedafterBasicversiontriallicenseexpires.Orderpermanentlicensesathttp://www.inin.com/sipproxy.TheInteractionSIPProxywebinterface