Change Your People. Impact Your Business.What you know: Your frontline leaders and teammembers face more complexity. They have to domore. They have to be more. Your organization’sfuture depends on them like never before.

What you don’t know: Whether or not they havethe skills they need to step up to the challenge.

The Talent Management Expert

InteractionManagement®

(IM®)

motivate

engage

empower

impact

inspire

You’ve heard it all before—and seen it firsthand in your organization.

How hard frontline jobs have become. How everything’s faster. How difficult it is when team members are geographically dispersed.How tough it can be to balance the need to generate results with keeping the team motivated. How research has shown that 1 in 3 employees feel that their supervisor is ineffective. How the game has changed.

You get it: Their jobs are harder. They need the right interpersonal skills. And to developthose skills you need to give them an engaging experience while also employing the latesttechnology to make training more efficient. Then there’s the pressure to see real returns on your development investments, as the stakes have never been higher for making yourtraining budget count.

Here’s the right solution: DDI’s Interaction Management® (IM®), the development systemthat can address all of this complexity and help your frontline leaders and team members taketheir performance to the next level. Drawing on DDI’s 40-plus years of experience assessingand developing millions of people around the world, IM® includes separate series for devel-oping your frontline leaders and your individual contributors.

But IM® isn’t just about courses or training programs. It’s about setting your people on a pathto becoming more effective. It’s about the skills they need today and tomorrow, and thelearning journey that will transform them along the way. And it’s about providing the supportthey need at every step to grow personally and professionally—and drive the results yourorganization needs.

IM® won’t make frontline jobs easier. But it will make your frontline people better.

How can your people work at a higher level when their jobs are harder?

Frontline DevelopmentReimagined!In building IM® we started with our classic frontline development series and re-imagined them for the realities of today’s workplace. To create transformativeexperiences for your frontline leaders and team mem-bers, we researched, refined, and perfected the opti-mal combination of timeless and new skills. Then wecreated a robust, easy-to-deploy mix of training optionsfor maximum flexibility and efficiency. And we even created innovative new ways to build on our provenapproach to translating development into sustainablebehavior that drives business results.

With our Interaction Management®: Exceptional Lead-ers (IM: ExLSM) and Interaction Management®: Excep-tional Performers (IM: ExPSM) series, we took somethinggreat and made it even greater!

You’ll say, “Wow! This system meets ALL our needs.”Your team leaders, emerging leaders, and individualcontributors will enjoy the experience and the skillsthey develop. With IM® there’s even more to love!

• The flexibility: IM® is designed for flexibility so youcan build the system—the courses, the delivery options, the support—that’s right for you. You havethe option of tapping into our expert guidance to mapout a delivery strategy, drawing on your facilitatorsor ours—or a combination of both.

• The connection to your business: Drawing on extensive research and our work with thousands oforganizations, IM® addresses the business driversorganizations like yours face today.

• The integration: The leader and individual contrib-utor curriculums are built on many of the same keyconcepts in our Business Impact Leadership® mid-level leader development system, helping reinforce acommon leadership language across levels.

• The efficiency: From web-based training and skillpractice to virtual classrooms, mobile content, and on-line learner support, IM® offers countless ways to usetechnology to develop your people “better, faster, andcheaper.”

• The ability to go global: IM® courses are designedwith global implementation in mind and are availablein multiple languages. We also have a global net-work of delivery professionals who can deliver yourcurriculum when and where you need it.

Interaction Management®: Exceptional Leaders (IM: ExLSM)There’s leadership training, and then there’s leadership development that makes a difference.

A difference-maker. That’s the best way we know to describe DDI’s new Interaction Management®:

Exceptional Leaders series (IM: ExLSM). Twenty-six spot-on, competency-based, half-day courses

that equip leaders to:

• Coach for Performance

• Manage Change

• Inspire Innovation

• Build Engagement and Trust

• Make Decisions and Drive Results

• Influence, Network, and Partner

• Select, Develop, and Retain Talent

Plus, we’ve surrounded these courses with the tools, methodology, development planning, manager support, and technology required not only to train leaders, but to transform them into thebetter leaders—and better people—your organization needs them to be.

The DDI Success Architecture ensuresleaders develop theright skills, and applythem on the job.

essential skills

THE INTERACTION MANAGEMENT®:EXCEPTIONAL LEADERS (IM: ExLSM)COURSES- Accelerating Business Decisions

- Addressing Poor Performance

- Advanced Coaching

- Building a Service Culture

- Building and Sustaining Trust

- Coaching for Peak Performance

- Communicating for Leadership Success

- Delegating with Purpose

- Developing Yourself and Others

- Driving Change

- Engaging and Retaining Talent

- Executing Strategy at the Front Line

- Fostering Innovation

- Leading in These Times

- Leading Meetings That Work

- Leading Virtually+

- Making High-Quality Decisions

- Maximizing Team Performance

- Planning and Managing Resources*

- Reinforcing Leadership Development

- Resolving Workplace Conflict

- Setting Goals and Reviewing Results

- Strategies for Influencing Others

- Strengthening Your Partnerships

- Strong StartSM

- Your Leadership Journey

+Available as a web-based course only.

* Self-study course.

We’ve taken care to ensure that at every stepof the way—from course prep to on-the-jobapplication—leaders make the best use oftheir time, while actually enjoying developingthe critical leadership skills they need. Here’swhy your leaders will love IM: ExLSM:

• The content hits the mark. The topicscovered in all 26 half-day IM: ExLSM

courses are timely and relevant to thechallenges leaders face every day. Thatmeans that not only is training more en-joyable but it also feels like time well spent.

• We’ve made it engaging! Your leaderswill love the IM: ExLSM courses, from theenjoyable learning activities, games, real-istic business cases, and thought-provok-ing discussions, to the participant materialsand videos that connect course conceptsto real-world application.

• It’s development driven by assessment.Incorporating assessment tools, such as DDI’s Manager Ready® frontline leaderassessment and Leadership Mirror®

360o feedback tool, you can help yourleaders focus on the areas where theyneed to develop most.

Extraordinary Leaders NeedEssential SkillsIM: ExLSM develops the skills leaders needright now, such as driving innovation andleading remote teams, but it also empha-sizes those timeless behaviors that effectiveleaders have always needed and always will.

We refer to these behaviors as the Interac-tion EssentialsSM because they are the foun-dational skills that make leaders effective.

They include:

• Maintain or enhance self-esteem.

• Listen and respond with empathy.

• Ask for help and encourage involvement.

• Share thoughts, feelings, and rationale (to build trust).

• Provide support without removing responsibility (to build ownership).

The Interaction EssentialsSM also include interaction guidelines that form a five-stageprocess (Open, Clarify, Develop, Agree, andClose) leaders use to efficiently guide con-versations to optimal outcomes.

Development Your LeadersWill Actually Ask For!

It’s fully possible for an individual to go through a train-ing program and not actually develop new skills. Why?We believe it boils down to three words: application,application, application!

IM: ExLSM powers a 70:20:10 approach by combiningbest-in-class content with resources and options thatreinforce and transfer course concepts to your leaders’everyday jobs. You can bring together great courseswith Development Accelerators, personalized learning,social media, and tools such as self-assessments anddiscussion planners. And skill practice, which can be live or virtual, helps leaders grow comfortable withtheir new skills in a safe environment—a necessity for leaders to feel confident when it’s time to use theskills on the job.

Plus, we’ve added in resources for involving the man-agers of leaders, including manager guides for eachcourse, and a new course, Reinforcing Leadership Development, that provides an overview of the conceptsimparted in the IM: ExLSM courses. It also shows man-agers how they can help to support the leadership development initiative.

This Goes Far Beyondthe TraditionalClassroom

anything but traditional

It’s 70:20:10 in Action!• A new standard for leveraging critical individual

assessment data to make learning more efficient.Facilitators can use assessment data from ManagerReady® or Leadership Mirror® to drive personalizedlearning by tailoring course delivery and skill practiceopportunities to the specific needs of each learner.

• The latest technology and flexible learning options—mixed to perfection. Because how lead-ers use technology has changed, with IM: ExLSM

we’ve incorporated delivery options including tradi-tional classroom, web-based training, virtual class-room, and support for technology-enabled social andpeer learning.

• Development Accelerators. Each IM: ExLSM courseincludes course-specific activities learners can usebefore, during, or after training to delve deeper intospecific course topics, refresh their knowledge andskills, apply what they learn, and track their progress.

• Online learning support resources. To expand theirIM: ExLSM experience, learners can complete an online simulation to see how they measure up in theirability to meet others’ personal needs when interact-ing with team members and peers. They also can logonto DDI® AnyTime. This innovative new mobile resource is like having “a coach in your pocket” thatleaders can access for course-specific content, jobaids, and additional development resources whereand when they need it most. For the ultimate in post-training support, you can give your leaders access toOPAL®, DDI’s comprehensive online performancesupport system which features thousands of tips,pointers, and skill-sharpening activities.

• Mobile and social learning support. IM: ExLSM

includes guidance on how to leverage the social networking tools your leaders are already using toconnect with and learn from peers, and build a strong“learning network.”

THE INTERACTION MANAGEMENT®: EXCEPTIONAL PERFORMERS (IM: ExPSM) COURSES- Communicating With Impact

(foundation course)

- Embracing Change

- High-Impact Feedback and Listening

- Making Sense of Business: A Simulation®

- Navigating Beyond Conflict

- Networking for Enhanced Collaboration

- Taking the HEAT

- Valuing Differences

- Working as a High-Performing Team

Your individual contributors, those working innon-leadership roles at the frontline level,need to be at the top of their game everyday—getting things done, meeting customerneeds, and doing the work that matters mostfor your organization.

While research has shown that individualcontributors believe that interpersonal skillsare critical to their success, most of the train-ing they receive focuses on technical skills.But a workforce armed with strong interper-sonal skills represents a sizable competitiveadvantage.

Interaction Management®: Exceptional Per-formers (IM: ExPSM) fills this critical void. IM: ExPSM is a suite of half-day, competency-based courses that develop the critical inter-action skills individual contributors need to:

• Influence Through Personal Effectiveness

• Partner with Others

• Build Customer Loyalty

Like IM: ExLSM, the IM: ExPSM system in-cludes engaging courses that lead to on-the-job behavior change and include many ofthe same learning options for flexibility andefficiency. IM: ExPSM also incorporates theinnovative manager guides for each courseand the social learning support included inthe IM: ExLSM series.

In addition, the IM: ExPSM courses are fullyaligned with the IM: ExLSM series, making it possible for you to have a common language of interpersonal skills and per-formance expectations across your entirefrontline. And when everyone’s on the samepage, an improved work culture, higher engagement, and greater productivity follow.A common language also makes it easier forindividual contributors to transition into lead-ership roles, as they are already familiar withthe interaction skills they need to master.

A strong talent pipeline begins with a strongfrontline level. IM: ExPSM is the best way tobuild that strength.

Interaction Management®: Exceptional Performers (IM: ExPSM)How important are your individual contributors? Just try to run your business without them.

Nothing can compare with IM® when it comes to a proven track record.DDI has been assessing and developing leaders for more than fourdecades, and we develop more than 250,000 leaders worldwide eachyear. What’s more, we have conducted hundreds of studies that provethe impact of the IM® methodology, including results such as:

• Measurable behavior change.

• Improved leader performance.

• Impact on business performance.

Because your results matter most of all, DDI offers multiple options formeasuring the impact of your IM® implementation, and we can work withyou to design a measurement strategy that ties your development initiative to business-relevant results.

What else can we tell you?To take a deeper dive into IM®, see a complete list of courses and delivery options, and learn more about how IM® is the perfect developmentsystem for your people, visit www.ddiworld.com/IM.

IM® Works BecauseIt’s Built on Results!

results

retention

impact

performance growth

Whether you’re looking to focus on one part of yourleadership pipeline or are in the midst of putting togethera comprehensive approach to building bench strengthat all levels, DDI stands above the rest. Here’s why:

Integrated, Systematic, Strategic Approach to TalentManagement: In today’s highly competitive global mar-ketplace, having the right talent management strategy is crucial. No one matches DDI’s breadth and depth of strategic consulting services and high-quality prod-ucts and solutions—making us your best partner for thelong term.

Global Execution Excellence: You expect to operateas a unified company, knowing leaders are on board withyour business strategies and adept at implementingthem, whether in Chicago, London, Mumbai, or Shang-hai. With 42 offices in 26 countries, DDI has preciselythe kind of global resources and critical experience required to implement your talent initiatives effectivelyand consistently worldwide.

Business Impact: For over 40 years, we’ve been mak-ing a positive difference in thousands of organizationsaround the world. Expect us to make a difference inyours. We take evaluation very seriously, with hundredsof studies demonstrating the impact our programs havehad on leadership performance and, in turn, businessperformance.

When the stakes are high—and you need to executeyour business strategy effectively, address critical lead-ership gaps, and increase speed-to-productivity—turn to DDI. To learn more visit www.ddiworld.com or contactyour DDI representative.

Proven Expertise Across the Pipeline:DDI is the world leader in providing a full range of assessment and developmentsolutions that span the entire leadership pipeline from individual contributors tosenior executives. You’ll benefit from a consistent approach and synergistic solu-tions that build on and reinforce one another as your leaders move up the ladder.

Choosing Your Pipeline PartnerThe DDI Advantage

The Talent Management Expert

CONTACT USEMAIL: INFO@DDIWORLD.COMWWW.DDIWORLD.COM

THE AMERICASWORLD HEADQUARTERSPITTSBURGH412.257.0600

MEXICO CITY52.55.1253.9000

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ABOUT DEVELOPMENT DIMENSIONS INTERNATIONAL:For over 40 years, DDI has helped the most successful companies around the world closethe gap between where their businesses need to go and the talent required to take them there.

Our areas of expertise span every level, from individual contributors to the executive suite:

• Success Profile Management

• Selection & Assessment

• Leadership & Workforce Development

• Succession Management

• Performance Management

DDI’s comprehensive, yet practical approach to talent management starts by ensuring a close connection of our solutions to your business strategies, and ends only when we produce the results you require.

You’ll find that DDI is an essential partner wherever you are on your journey to building extraordinary talent.