PaymentAssist helps organisations to save money and improve customer engagement through payment automation.

Intelligent card payment services

…smarter ways to do business

PaymentAssist helps organisations to save money and improve customer engagement through payment automation. PaymentAssist is a cloud-based payment service that simplifies PCI DSS compliance by de-scoping the office environment from sensitive card data. By collecting card information in a secure environment, the risk of brand-damaging data breaches associated with agent involvement is eliminated.

AgentAssist is an agent assisted option that enables front-line staff to remain connected and help callers throughout the payment process. SelfAssist offers a fully automated 24/7 service that reduces the cost of payment collection and frees up staff to deliver an exceptional customer experience.

Click to Pay allows merchants to send a unique payment link by webchat, email or SMS. The customer completes payment on their own device.

PaymentAssist delivers simple, secure payment processing to protect your reputation, reduce cost, and improve customer experience.

Clarify provides scalable call and screen recording to support compliance requirements and prove who said what in a busy front-line environment. Clarify integrates with PaymentAssist and ConnectX to exclude sensitive payment information from recordings and simplify search/playback.

ideas that change everything

Transform customer experience with Clarify

Multiple agent logins and concurrent licensing

Agents remain connected and able to assist throughout

No need to pause/resume call recording

Agent has a real-time screen view of payment progress

Works with any call centre environment

Integrates with major payment service providers

AgentAssist helps organisations to protect reputation whilst meeting the demands of PCI DSS compliance. When a customer needs to make a payment, the card details are collected in a secure data centre away from the office environment. The suppression of DTMF tones ensures the agent cannot identify card details and call recording can continue throughout.

Keep agents and customers connected

Available 24 hours a day, 365 days a year

Fully automated PCI DSS Level 1 compliant v3.2

Hosted in a secure UK data centre - no site installation

Fully bespoke and branded to your organisation

Multi-lingual and multi-currency support

Integrates with major payment service providers

SelfAssist is a fully automated, self-service payment IVR service hosted in a secure UK data centre. This option reduces the cost of routine payment collection, freeing up agents to deliver exceptional customer experience

Fully-automated payment system, available to your customers 24/7

Convenient, secure PCI compliant card payment

Embed in invoices and payment reminders

Reliable, cost effective alternative to PDQ machines

Ideal for ‘at the door’ or ‘off-site’ payment using mobile devices

Integrates with major payment service providers

Click to Pay allows merchants to send a unique payment link by webchat, email or SMS. The customer is able to securely complete payment on their own device. Payment conformation is returned to the merchant.

Send your customers a unique payment link

oakinnovate.com

PaymentAssist supports you where it matters

E&OE09/19 V:2

Oak Innovation Limited | oakinnovate.com | sales@oakinnovate.com

7 Albany Park, Cabot Lane, Poole, Dorset BH17 7BX

tel: 0800 9889 625

Eaton Center, 1 Dundas Street West, Suite 2500, Toronto, ON M5G 1Z3 Canada

toll free: +1 888 720 6968 local: (+1)647 723 7049

PaymentAssist delivers simple, secure payment processing to protect your reputation, reduce cost, and improve customer experience.