inteliwise chatbot for facebook 10 2016

Wirtualny Doradca | LIVE CHAT | CONTACT CENTER

Professional ChatBOT

For intelligent Customer Self - Service

and eCommerce

InteliWISE.com USA (415) 230-0566

[email protected]


Chatbots are the hottest technology in 2016 Customer Service automation

“Next frontier of customer service”


What is a chatbot? Understands customer questions.

Provides instant answers 100% automatically

•  Understands customer question •  Analyzes questions with the help of Artificial Intelligence algorithms •  Uses Contextual auto – complete to narrow down Answers •  Provides automated answers from Knowledge Base containing usually 100 - 300 pre-populated answers, incl. price, FAQ etc

• What are the delivery options? • I want to check where my order is... • What is the price of umbrellas? • Can You send more products in a single consignment?

• 100% automatically and does not require the presence of the seller or chat consultant


How chatbot works (in 1 slide)

Customer ask a question in their own (‘natural’)

language – types in a text – box or ‘sends a

message’

100% response in Mobile, Facebook Messenger


Why chatbots A totally new, ‘Conversational’ customer experience

•  Conversational Customer Service •  Instant automated answer covering FAQs, incl. password recovery, login, returns - 100% handling without a need for a live agent

•  Conversational Commerce Mobile or online shoppers could interact with virtual assistants who can perform a variety of tasks incl.: -  pulling out product information, -  suggest (purchases) -  help you narrow your options, -  then actually book/ buy / run a

transaction for consumer

•  A totally personal one2one user expeierience, incl. new way searching, shopping for consumers using mobile, without the need to download or open tens of apps

Benefits of bots include: -  providing fast and efficient service at significantly lower cost -  adding personality to the conversation -  increasing completed transactions by automating answers to common questions


Integrations Our chatbots work in major channels, integrate with leading

apps

•  We deliver chatbots for businesses, not for consumers •  It’s an enterprise-class solution •  integrates with leading systems:

•  Chatbot is the most efficient Level1 solution for intelligent automation of the most frequent questions (for the "Digital service") •  operates in key deployment channels


InteliWISE have implemented over 150 virtual avatars for the largest global brands & organizations


Why our chatbot? Millions of „conversations”, technology patented in the US

Customized chatbots

Integration with existing site/ service application

Ready from day # 1 to work with Livechat, CRM (Full integration with API/ web service), Call Center, e-

Commerce platform

They require each time analysis and integration with existing IT solutions

Content of questions, answers & appearance management

100% content update/ management available through

on-line panel

Even simple changes in content may require

reprogramming

Statistics & reports

Ready-to-use reports, including the history of the Q & A,

Questions Without Answers, Common Q & A etc.

Even simple changes in content may require

reprogramming

Quality of performance AI technology patented in the

US, tested in the largest banks, service providers, e-Stores

Limited understanding of the questions, mainly

based on keywords without semantic content analysis


38% less of phone calls

23% lower total cost of operation

> 80% of live agent responses in less than 20 seconds

•  Optimizing cost effectiveness

(including ROI) is one of the basic elements of our projects

•  We are looking for an equilibrium point, where optimum customer satisfaction meets the minimal cost of handling each one question/ problem you reported

•  Analyzing the cost of service in each

channel, we increase the productivity and comfort of consultants

Success | ROI

Chatbots provided faster service and higher conversions


What InteliWISE offers

We build, customize, integrate Chatbots

Selected services: •  Chatbots Design, Implementation, Delivery •  Development of knowledge bases - predefined questions and answers •  Dedicated implementation both in the model of "on-premise" (on customer servers) as well as in a "cloud" (service to the "cloud") •  Integration with existing systems •  Training, including "best practices" (eg. chat service good practice) •  Analysis of post-implementation, including ROI study

• Responses to the RFI/ Terms of Reference - as part of larger projects

Develop on our cloud-based platform or let our expert team to do 100% of the job

Top-notch references More contacts received from customers Visible, concrete savings, even in a short period of time The apparent change of customers/ users perception

Find out how your company can benefit from Chatbots www.inteliwise.pl | (+48) 503 007 654

Fast implementation Proof – of – concept 3 stages of implementation: Analysis + Concept (3 days) Implementation (usually up to 10 days)

Cloud or On-premise •  We provide web-based tools for developing & customizing chatbots •  For customers with significant security req., we offer 100% of cloud – based functionality in on-premise (own customer server infrastructure) model

inteliwise chatbot for facebook 10 2016

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