InteliWISE Help Agent(TM)

in online banking

ChallengeImprove experience for customers who want to self – solve.

Provide with cost – effective customer service tool.Add interactive tool to Central Bank site.

SolutionMeet Amy,

InteliWISE Virtual Agent, providing immediate customer support.Main module presentation.

SolutionInvitation mode – on homepage.

SolutionAmy welcomes customers, understands questions in everyday languageand provides customers with immediate responses to their questions.

Solution

Amy provides the contextual auto-complete feature.

Solution

Acting as Search, InteliWISE Virtual Agent in the off mode.

Key roles

InteliWISE Virtual Agent is providing immediate customer support

• Greeting & promoting new services / products

•Resolving users' problems and issues

•Navigating customers to right responses

•Ensuring a better user experience through business language recognition

•Providing rich insight into customers' behavior through dashboard and statistical reporting

Interested in

Learning more about this

technology?

Live demo? Downloading WhitePaper?