integrating social media in your business model
TRANSCRIPT
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INTEGRATING SOCIAL MEDIA IN YOUR BUSINESS
MODEL
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Social Integration: SALES –Lead Generation
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Dropbox integrates with
Facebook groups for super-
simple social file sharing
Dropbox integrates with
GMAIL , easy sharing
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Dropbox- Launch & Testing
Based where its early adopters hung out, waiting list of buyers jumped from
5000 to 75,000
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Dropbox- Landing Pages
Simple, captures attention, not cluttered
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Dropbox – Generating Leads via Referrals
Dropbox rewards social referrals Leading to more storage for each lead
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Dropbox- Generating Leads via Social Media
With each Follow on Twitter, Connect with Facebook or Twitter, Dropbox gives the user a 125MB increase
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Social Integration- Customer Service
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Coolblue- Customer Satisfaction
Customer Service via Twitter Replies Direct Messaging to solve customer
problems
Engaging customers for reviews
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Winner in Online Branding: CoolBlue
Quick emails by Coolblue to their customers asking
for their smiling pictures on receiving their package
Customers who just placed their order will be sent a
video to sweeten their wait
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Social Integration-
Marketing (Storytelling)
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BMW- Marketing (Storytelling)
Emphasizes on the extra features provided with
the car.Bart Lapers- successful influencer for BMW
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Reviews/Videos
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Social Integration: PRODUCT
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Peerby: How does it work?
Members post about an item
Pushes request to 100 of the requester’s closest Peerby neighbors
If someone nearby has the item the requester is notified and the connection is made.
Collaborative Consumption Model
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Peerby- PRODUCT
Peerby serves as a platform to
facilitate ‘borrow/rent’ exchanges
Subscribing to ‘PeerbyGO’
(warranty, insurance, rent,
delivery cost)
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Peerby- Other Integrations
SALES, PAYMENTS, CUSTOMER SERVICE
SALES:
To create a strong and extensive
network of lenders and borrowers.
PAYMENTS:
To keep a commission from insurance,
delivery charge and rent
CUSTOMER SERVICE:
For users to sort out the
exchanges and delivery
themselves via
chat/conversations