integrated care: a mehaf project when the head is attached to the rest of the body kathleen l....
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Integrated Care:A MeHAF ProjectWHEN THE HEAD IS ATTACHED TO THE REST OF THE BODYKathleen L. Webster RN, MSN PMHNP-BC
MEHAF GRANT
•MaineGeneral ACT TEAM selected to participate in a 3 year Grant funded project with the Maine Health Access Foundation (MEHAF)•MEHAF’s Mission:• Promote affordable and timely access to
comprehensive, quality health care • Improve the health of Maine residence
MeHAF GRANT
• Systems transformation grant • Jan 1/09-Dec/11•ACT TEAM one of 6 community
agencies selected• Focus of grant-consumers with DX of
SMI in addition to diabetes or metabolic syndrome
6 Community Agencies
•Common Ties •Crisis and Counseling•Kennebec Behavioral Health•MaineGeneral ACT TEAM•Motivational Services• Tri-County ACT TEAM
MeHAF GRANT
• Key Objectives:• Link consumers to PCP• Care Management for consumers with SMI and
chronic medical diseases• Peer Support systems enhanced or developed • Develop screening tools• Develop Tracking systems for clinical workflow• Training and education for both consumers and
providers• Communicate and collaborate with policy makers
MaineGeneral ACT Team Members• The ACT TEAM CLIENTS• Emilie Van Eeghen• Barbara Crowley • James Schneid • Nancy Weingarten• Susan Albano• Jessica Ruth • Louise Gephart• Nina Miller• Louisa Barnhart• Maria Beauregard
• Amy McKenna• Debbie McGuire• Marc Gallant• Susie Carlsen • Jane Cloutier• Renee Quirion• Georgette Roy• Sheila Worth• Heidi Little• Stacie Dennett• Kathleen Webster
Target Population
• MaineGeneral ACT Team 93-100 persons who are cared for by the ACT
team in Augusta and Waterville participated in this grant project over a 3 year period.
ACT team clients by definition have a severe and persistent mental illness as well as co-morbid substance use disorders and chronic medical illnesses.
Significance of Clinical problem •People with SMI die 25 years earlier
than people without SMI•Average age of 53 years old•A Maine Study of Medicaid Recipients
revealed 87% of lives lost to premature death are not due to suicide but rather chronic medical conditions Maine CDC 2004
SMI & Non SMI MaineCareMaine CDC 2004
Utilization of ServicesMaine CDC 2004
Diabetes & SMI- MaineCare
SMI -$5,360•NON – $3,930•Double the prevalence •High risk – Smoking, Obesity, dyslipidemia•Less Access to a medical home•Poorer Outcomes
Maine CDC 2004
Body-Mind-Spirit• Hypertension• Diabetes• Obesity• Cardiovascular Disease• Access to primary and specialty care often hampered• Poverty• Substance Use/Dependence inclusive of nicotine• Poor Nutrition• Inadequate exercise• Exposure to psychotropic medications• Stigma• Socially marginalized• Support System often limited to care providers• Disconnect between mental health and physical health care
systems
IOM: 6 AIMS for IMPROVEMENT
IOM: 10 RULES for REDESIGN• Care is based on
continuous healing relationships• Care is Customized to
patient needs & values• Patient is the source of
control• Knowledge is shared &
information flows freely• Decision making is
evidence based
IOM:4 Areas of Redesign
ACT Team MaineGeneral ACT Team
Approximately 93-100 persons who are cared for by the ACT team in Augusta and Waterville participated in this grant project over a 3 year period.
COMORBID ILLNESSES
ACT TEAM COMORBID RATE
ED VISITS 12/09-11/11
Data
A Run Chart was utilized to study one outcome related to ED usage.Time studied was 12/09-11/11 representing 24 data points representing time.The Number of ED visits by ACT team clients per month was manually counted and plotted against the time variant.
Data: Analysis & Interpretation• Test #1 Presence of too much or too little variable• There are 24 data points, excluding 1 point on the median, in which there are 9
runs. The probability table shows that with 24 points at least 8 runs are needed and no more than 17 therefore no special causes are present only common cause.
• Test #2 Presence of a shift in the process• There are no runs with more than 4 data points, at least 8 are necessary to
demonstrate a shift in the process therefore common cause only present• Test #3
• No evidence of a trend as there are no more than 4 consecutive data points
Data: Analysis & Interpretation
• Common Cause Variation in the number of ED visits.• This number of visits is worthy of a change process for
improvement• NOTE addition of 4 hours per week of FNP starting in July
with an increase in communication and expectation of collaboration between the ACT team clinical/support staff and the PCP clinical and support staff.
Chronic Care Model
• Community• Resources and Policies
• Health System• Self Management• Delivery System Design• Decision Support• Clinical Information Systems
• Productive Interactions• Informed, Activated Patient• Prepared, Proactive Practice Team
• Outcomes• Improved Outcomes
Safe: Avoid injuries to patients from the care that is intended to help them
Treatment Evidence BasedLabs as per recommended protocolsF/U w/ Psych Providers- Case ManagersF/U w/ Medical Providers- Case ManagersAvoid ED utilization as an intervention for Primary care needs – Access to PCP key
Effective: Provide services based on scientific knowledge to those who would benefit - refrain from those not likely to …..
•One goal - to develop ways to track health issues and workflow•Development of a Screening Tool•Request report from MaineGeneral system related to ED visits
PATIENT CENTERED: Respectful and responsive to individual needs/values that guide the care The 4 Quadrant Clinical Integration Model Quadrant I BH PH
>PCP (screening tools & BH practice guidelines)>PCP based BH consultant/care manager>Psychiatric Consultation
Quadrant III BH PH >PCP (screening tools/BH practice guidelines)>PCP based BH consultant/care manager>Specialty Med/Surg>Psychiatric consultation>ED>Med/Surg Inpatient>Nursing Home/Home based care>Community Resources
samhsa.gov 2010
4 Quadrant Clinical Integration Model
Quadrant IV BH PH
>PCP (screening tools / guidelines)>Outstationed medical provider in the BH site>BH Clinician/case manager>External Care Manger>Specialty med/surg>Specialty BH>Residential BH>Crisis/EDBH/Med/Surg Inpatient>Community Supports
Quadrant IIBH PH
>BH Clinician/CM coordinating with PCP>PCP (Screening tools/guidelines)>Outstationed medical provider at BH site>Specialty BH>Residential BH>Crisis/ED>BH Inpatient>Community Supports
samhsa.gov 2010
Timely and Efficient
Tracking of consumers who access ED to notify provider in real time.Linking the screening tool to Clinical support tools Consumer Access of training optionsSystem that would notify team of pertinent thresholds
labsBMIlatest f/u per treatment guidelines
Diabetes Screening and TreatmentRecommended Labseye examsfoot exams
Equitable: care that does not vary in quality due to gender, ethnicity, geographic location, socioeconomic status
Linking consumer to a welcoming PCP one of the primary intents of the MeHAF project.•At the end of the 3 year project• 100% of clients reported having a PCP• 80% reported having seen PCP in past year• 69% reported ED visit
OUTCOMES
Health Screen • Developed in the Second Year of the Project• Has increased the dialogues between team members, both
clients and staff.• Has established some baseline data that is now informing the
practice in the office.• Has created an opportunity for improved care outcomes • Has created an opportunity for integrated care concepts
Health Screen• Of 81 clients surveyed in the past 2 years • 53% have 5 or more co-morbid medical illnesses• 15% have 4 • 14% have 3• 11% have 2• 7% have 1• 2% have none documented• 4 people have passed away in the past 15 months
Health Screen• In the first 12 months • 69 clients screened
• 59% had BMIs > 25• 38% had BP > 130/80• 96% had a PCP • 86% seen in past 12
months• 44% seen in the ED for
both mental health and medical care
• The following 9 months • 64 clients screened• 61% had BMIs >25• 25% had BP> 130/80
• 100% had a PCP • 80% seen in past 12
months• 69% seen in the ED for
both mental health and medical care
Take Away• The dialogue with the client regarding their physical as well
as mental health concerns increased in frequency and structure
• A richer base for patient education was established • An increase in collaborative dialogues with health care
providers in the community who are also caring for the ACT client
• An opportunity to have an FNP 4 hours per week in the ACT team office as a result of dialogues with leadership bringing us closer to an Integrated Care Model
Next Steps• Formally establish health education groups in addition to 1:1
delivery of patient education• Establish a physical health group (2nd Y-Group started 2/12)• Increase FNP time at the ACT team office site to enable care
for both Waterville as well as the Augusta Case Load• Continue to work on the Integrated Care Model as many
clients see this as their medical home
Bibliography• Bodenheimer, T., Wagner, E. H., & Grumbach, K. (2002). Improving primary care for patients with chronic
illness. JAMA, 1775-1779.• Coleman, K., Austin, B. T., Brach, C., & Wagner, E. H. (2009). Evidence on the chronic care model in the new
millennium. Health Affairs, 28(1), 75-85.• Colton, C. W., & Mandersheid, R. W. (2006, April 05). Congruencies in increased mortality rates, years of
potential life lost, and causes of death among public mental health clients in eight states. Retrieved from http://www.cdc.gov/pcd/issues/2006/apr/05 0180.htm
• Dutta, T. (2010, October 21). Retrieved November 15, 2011, from SAMHSA: http:www.samhsa.gov• Freeman, E. (2009). The Poor Health Status of Consumers of Mental Health Care the Interaction of Behavioral
Disorders and Chronic Disease. Department of Health and Human Services. Augusta.• Freeman, E., Presley-Cantrell, L., Edwards, V. J., White-Cooper, S., Thompson, K. S., Sturgis, S., & Croft, J.
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