Intact Integrated Services“The partner enablement company”

Jan Bause General Manager(jan.bause@intact-is.com)

• Introductions

• Overview of Intact– Group Structure– Business model– Market position– Service Offerings– Expertise– Markets & Geographies

• Summary & Next Steps

Agenda

Technology Distribution

The Datatec Group

Americas HQ, Carmel, IN, USA

Group HQAscot, UK

Germany HQ, Berlin

APAC HQ, Singapore

Consulting Integration

Intact Business Model

Channel Partner

End User

• Intact do not supply product

• Intact only engage via Cisco Channel Partners – Intact do not commercially engage with end-users

• Intact represent zero partner conflict – Non-Compete Business Model & Partner Enablement Model

Intact in the Market

Incr

easi

ng C

ompl

exity

Increasing Volume in Market

Manufacturer R&D

Intact

Volume Integrators

Commodity Product

Decreasing per Unit Cost

ConsultancyIntact

Productisation

What We Offer

• Bid Support• Pre-Sales Support• Sales Acceleration Programmes• Partner Enablement

Create:

• Audit Services• Design, Implement• Mobilization• Programme Management

Deliver:

• Break Fix Maintenance• IMAC Services• Contract Admin• EoL/EoS Risk Mitigation• Service Desk• Transition Management

Support:

Intact Services Portfolio

Intact Example Services: Part 1

Design

• High Level Design: Define technical solution• Mid Level Design: Develop BOM• Low Level Design: Define complete technical solution and detailed design to

deploy the solution

Implement

• Site Survey: LAN, WAN, WLAN, IPT, Network Assessments• Staging: Part registration and tagging, Configuration, Rack build, 24 hour soak

test• Physical Installation: Site preparation, Connection of all cables, Installation of OS

and Applications• Configuration: Migration plans and work instructions, Acceptance Testing,

Switchover

Maintenance & Support

• Day 1 Support: Go – Live and Handover• Day 2 Support: 24 hour multi-lingual NOC, 24x7 availability & Coverage,

Monitoring, Incident Management

Intact Example Services: Part 2

Training

• Technical Training: Train Partner to maintain and develop the new system correctly

• Operational Training: Train the End User to operate their new system correctly, obtaining maximum benefit

Revenue Acceleration Services

• Driving new product revenue pipeline for partners via novel Cisco marketing models

• Lead qualification, analysis of install base, partner coaching and skills transfer, sales and pre-sales consulting, solution design (and pricing), hand-off to delivery

Intact Cisco Accreditations

Authorised Technology Partner

• Cisco Unified Contact Centre Enterprise• Cisco Unified Customer Voice Portal• Cisco Identity Services Engine (ISE)

Specialisations

• Advanced Data Centre Networking Infrastructure • Advanced Data Centre Storage Networking• Advanced Unified Communications• Small Business Specialisation

Certifications

• Select Certified Partner

Other

• Registered Partner• Cisco SmartCare Services

Cisco Expertise:

• Borderless Networks• Collaboration• Data Centre

Who we work with:

• Outsource Providers• Service Providers• Systems Integrators• Vendors

Where we work:

• Americas• APAC• EMEA

Who We Work With

Where We Work

Middle East Africa APAC LATAM N. America

AlbaniaAustriaBelgiumBosnia

BulgariaCroatiaCyprus

Czech RepublicDenmarkEstoniaFinlandFrance

GermanyGibraltarGreece

HungaryIceland

Isle of ManItaly

JerseyLatvia

Liechtenstein

LithuaniaLuxembourgMacedonia

MaltaMonaco

MontenegroNetherlands

NorwayPoland

PortugalIreland

RomaniaRussiaSerbia

SlovakiaSlovenia

SpainSweden

SwitzerlandTurkey

UKUkraine

BahrainIsrael

JordanKuwait

LebanonOmanQatar

Saudi ArabiaSyriaUAE

AlgeriaEgyptKenya

MoroccoNigeria

South Africa

AustraliaBangladesh

BruneiChina

FijiHong Kong

IndiaIndonesia

JapanKazakhstan

MacauMalaysiaMauritius

New ZealandPakistan

PhilippinesSingapore

South KoreaSri LankaTaiwan

ThailandVietnam

ArgentinaBrazilChile

ColumbiaCosta RicaEcuador

El SalvadorFrench Guiana

GuatemalaGuyana

HondurasMexico

NicaraguaPanamaParaguay

PeruPuerto RicoSurinameUruguay

Venezuela

BahamasBermudaCanadaJamaicaTrinidad & Tobago

USA

Europe

Global Partner Coverage: INSPAN

Intact Service Integration

How it all works:

• Enhances and completes our partner’s service offerings

• Designed to integrate optimally and cost effectively into partner’s service models

• Ensures excellence in end-user experience though rigorous ITIL based measures and controls

Case Study: Global Cisco UC Implementation

The Problem• Global Agrochemical company wishing to extend commercial benefits of global WAN

contract to partner’s new UC service• A global telecommunications provider committed to a customer UC transformation• Cisco UC solution required at 140 sites across 40 countries

The Solution• Develop a detailed understanding of the end-user’s commercial requirements• Provide a unique commercial model for transformation and subsequent routine onsite

hardware moves, adds and changes (physical). • The model slots into the partners own contracts to ensure transparency while Intact

provides all on site engineering and project management

The Result• Intact integrated a break fix maintenance strategy into the existing support model. • Now the gold standard for the customer in terms of ‘on time, in budget, on expectation’ for

the provision of Cisco UC on a global basis.  • In addition, the model has been adapted to meet specific requirements of different vertical

markets (for example the compliance and regulatory requirements in the global pharmaceutical sector)

• Enables operational efficiencies, incremental revenue streams and revenue protection strategies for the partner

“The outcome of the project became the gold standard for the customer in terms of ‘on time, in budget, on expectation’ for the provision of Cisco UC services on a global basis."

In Summary, why INTACT

Intact is The Partner Enablement Company

• Focused on Cisco Borderless, Collaboration and Data Centre technologies• Does not compete for product revenue• Does not sell directly to end-users• Provides cost effective partner acquisition of new capabilities• Extends the partner’s services reach globally• Enables new revenue opportunities• Has a flexible and innovative approach to new business models

EXPERTS WITHOUT BORDERS

We’re an exclusively channel focused Professional Services firm providing commercial and technical consultancy services to Channel Partners which enables them to enhance their services to End Users. Intact deliberately does not seek to resell product, and does not engage with End Users directly. These are the pillars of our non-compete model.

Questions?

Jan BauseJan.bause@intact-is.com

Intact Worldwide

GLOBAL HEADQUARTERS

Intact Integrated Services LtdUnit A Silwood ParkBuckhurst Road Ascot Berkshire SL5 7PWUnited Kingdom

Tel: +44 1344 756600Fax: +44 1344 756601

Email us: cisco@intact-is.com

www.intact-is.com

EUROPE

Schicklerstr. 5–7

10179 Berlin

Germany

Tel: +49 30 397 35 220

Fax: +49 30 397 35 199

ASIA PACIFIC

10 Anson Road #31-06,

International Plaza,

Singapore 079903

Singapore

Tel: +65 6493 6313

Fax: +65 6822 6046

AMERICAS

11611 N. Meridian Street

Suite 230

Carmel, IN 46032

Tel: +1 317 805 5700

Fax: +1 888 683 2420