insurance customer summit-sharma_7-2012
TRANSCRIPT
1
Generations & Leadership[Insurance Company] Client Appreciation SummitJuly 2012 Steph Sharma
2
Challenges Facing Leadership
7/18/2012
3
Our View of the world is shaped by nature, nurture, and knowledge from
education, experiences and key events.
7/18/2012
4
A person’s early adult experiences of key historic events, creates a “generational
personality” with common themes shared by a group of similar age…
creating a generation.- Strauss & Howe, Generations
7/18/2012
5
Introducing the Generations
Silent 1925-1945
Baby Boomer/Jones 1946-1964
Gen X 1965-1979
Millennial 1980-2000
7/18/2012
6
Implications- Labeling- Assumptions- Barriers- Turnover- Generalizations- Mis-understandings- Missed Opportunities
+Understanding+Shared perceptions+Robust experiences+Mentoring+Retention+Innovation +Legacy
7/18/2012
7
Generations & Workplace Culture
• Dedication• Conformity• Rule Adherence
• Make Difference• Personal Freedom• Technology
• Optimism• Personal Growth• Health & Wellness
• Hard Work• Law & Order• Delayed Reward
Silent Boomer
Gen XMillennial
7/18/2012
S T R E N G T H S - B A S E D D E V E L O P M E N T
8
Leadership Driven Change
7/18/2012
9
COMMUNICATIONLeadership Expectations
7/18/2012
“Help me balance
everyone else…and find
meaning myself”
“Work isn’t everything. I
need flexibility so I can balance
all of my activities”
“Give me balance or a plan for it, now, not
when I am 65.”
BOOMER GEN XMILLENNIAL
10
COLLABORATIONLeadership Expectations
7/18/2012
“We should know this
already, don’t ask”
“Please explain what is happening here so we
can move on”
“The longer we all take
time to discuss, the better the outcome”
BOOMER GEN X MILLENNIAL
11
COMMITMENTLeadership Expectations
7/18/2012
“Work that has meaning
for me”
“Freedom is the ultimate
reward”
“Money, title, personal
achievement”
BOOMERGEN XMILLENNIAL
12
HEALTH & ENGAGEMENTEngaging the Generations
7/18/2012
Circa 1937
13
COMMUNICATIONHealth & Wellness Expectations
7/18/2012
Clarity, Comparison
& Consistency
Flexibility, Facts &
Frequency
Access, Application
& Adaptability
BOOMERGEN X MILLENNIAL
14
COLLABORATIONHealth & Wellness Expectations
7/18/2012
My closest friends and colleagues can guide
me…
Moving forward,
documenting impact…
First, my parents should
advise…
BOOMERGEN X MILLENNIAL
15
COMMITMENT Health & Wellness Expectations
7/18/2012
Purpose-driven work
with life balance…
Pave my own path
cautiously …
Personal growth and integrity…
BOOMERGEN XMILLENNIAL
16
Millennials: Our Future Leaders“…bonds are broken because we are stuck in the
mind-set that the phrase in my day means it’s “the only way. We have to let in my day
become a way to connect with one another.
Exposing ourselves to generational diversity can offer insight into how the world was, how it is
today and where we might be in the future.”– Lancaster & Stillman, When Generations Collide
7/18/2012
17
Thank [email protected]
References: J. Deal, Strategy & Business, Lancaster & Stillman, When Generations Collide, T. Rainer, The Millennials, Connecting to America’s Largest Generation, Strauss & Howe, Generations: The History of America’s Future, 1584-2069.