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Copyright reserved Please turn over NATIONAL CERTIFICATE (VOCATIONAL) NQF LEVEL 4 ICASS PRACTICAL ASSESSMENT- TASK 1 INSTRUCTIONS TO STUDENTS SUBJECT: SYSTEMS ANALYSIS AND DESIGN LEVEL 4 SUBJECT CODE: 10041004 DATE OF IMPLEMENTATION: 01 JANUARY 2017 This document consists of 6 pages.

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Page 1: INSTRUCTIONS TO STUDENTS - swgcsad.files.wordpress.com · 3.1.1 Write a consent or authorisation letter to JamKajo Enterprise requesting permission to conduct research befitting their

Copyright reserved Please turn over

NATIONAL CERTIFICATE (VOCATIONAL)

NQF LEVEL 4

ICASS PRACTICAL ASSESSMENT- TASK 1

INSTRUCTIONS TO STUDENTS

SUBJECT: SYSTEMS ANALYSIS AND DESIGN LEVEL 4

SUBJECT CODE: 10041004

DATE OF IMPLEMENTATION: 01 JANUARY 2017 This document consists of 6 pages.

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NC (V) SYSTEMS ANALYSIS AND DESIGN LEVEL 4 2017

Copyright reserved 2 Please turn over

This is a practical application task that tests your ability to apply the knowledge and skills acquired

in the vocational subject. The work required from you is an important and compulsory component

of your studies.

1. GENERAL INFORMATION

1.1 Study the task carefully.

1.2 Note the mark and time allocations per sub-task and for the task as a whole.

1.3 Note the submission date(s).

1.4 Study the resources required carefully.

1.5 Use the assessment tool as a marking guide.

1.6 You are required to provide proof that you submitted your own work.

1.7 Submit the notes you compiled in preparation for this task. The compilation of the notes

should be guided by the scenario given in Section 2 and should be your own work. Avoid

plagiarism by referencing and acknowledging sources.

1.8 It is your responsibility to seek clarity from your lecturer and colleagues during the research

period.

2. DESCRIPTION OF THE TASK

Scenario: JamKajo Enterprise

JamKajo Enterprise is a one stop retail outlet based in Cape Town. It seeks to have a large

clientele base in order to maximise profits without incurring huge expenses. Currently,

JamKajo’s trading is restricted to local markets only and is facing stiff competition with other

local retailers. This is a challenge to its growth and they are contemplating on offshoring

their products and also increasing their product line. In order to achieve this, they are

considering selling their products online through a website so as to be competitive on the

international market. They are also aiming to increase their online presence. This will help

them to attend quicker to their customer queries. This idea has been welcomed by the

JamKajo Enterprise management team. It is believed that this approach will broaden their

customer base, increase profits and help JamKajo become a well-renowned global retail

outlet.

The proposed website will enable interaction between the company and its registered

clients. New customers must first register their details online before ordering products.

The customer will be allowed to register by clicking on the Register button. Registration is

authenticated and validated after supplying login and personal details. A customer could

also opt to link one of their social media profiles to their account.

Page 3: INSTRUCTIONS TO STUDENTS - swgcsad.files.wordpress.com · 3.1.1 Write a consent or authorisation letter to JamKajo Enterprise requesting permission to conduct research befitting their

NC (V) SYSTEMS ANALYSIS AND DESIGN LEVEL 4 2017

Copyright reserved 3 Please turn over

Some customers prefer to remain unregistered users, however, it is an advantage for

customers to register their details in the JamKajo’s database in order to receive information

regarding promotions, which could then also be presented on various social media

platforms. This also helps JamKajo to know the shopping trends and patterns of their

customers. Presently, JamKajo management has been struggling to know their customer

shopping patterns.

This proposed system will allow customers to check the availability of the preferred

products. Each product consists of the Product Code, Product Name and Product

Description.

Customers are allowed to place various orders and select various products from a range of

categories. Once product availability is confirmed, the customer places an order. This order

is processed by the company staff member and the customer is issued with an invoice. A

customer is allowed to review their shopping cart by removing or adding products. A

customer can also empty the shopping cart if s/he changes his or her mind, thereby

cancelling the purchase of the product. A customer is allowed to de-register if s/he decided

otherwise.

When a customer proceeds to the checkout point, the customer chooses the payment

method s/he is comfortable with and then finalises his or her order by completing the

shopping cart processes. The following details are recorded on the invoice, which should

be generated by the system: Customer ID, Product Code, Product Name, Date Purchased,

Quantity and Price. The system also captures the following details about the customer:

Customer ID, Customer Name, Gender, Contact Number and Shipping Address.

JamKajo management has outsourced the development of their website to a company

where you are working as a Systems Analyst. You are working with other team members

such as Business Analysts, Web developers amongst a host of other professionals to give

JamKajo customers a phenomenal online shopping experience. Part of your duties include

preliminary investigation, system analysis and design.

NOTE: Assume your lecturer is part of the management team (meaning he or she is going

to be participant in the data gathering process).

3. INSTRUCTIONS FOR THE TASK

Using the above scenario, research on professional and ethical issues, consent or

authorisation letters and data gathering techniques a Systems Analyst should consider prior

to data gathering. To complete the task successfully, please ensure that you have

understood the concepts and can apply them to JamKajo scenario presented above.

Please consult with your lecturer for further clarity.

Practical Task 1 is made up of two (2) sub-tasks with two (2) parts each. These are sub

divided as follows:

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3.1 Sub-task 1: Consent or authorisation letter [17]

3.1.1 Write a consent or authorisation letter to JamKajo Enterprise requesting permission to

conduct research befitting their new proposed website development project.

3.1.2 Choose a data gathering technique you will use to collect data at JamKajo Enterprise and

justify your choice.

3.2 Sub-task 2: Data gathering tool guide and ethical issues report. [27]

3.2.1

Design a data gathering tool guide you will use to gather data at JamKajo enterprise.

Note: The data gathering tool guide you design here is based on the data gathering

technique you chose in sub-task 1.

3.2.2 Write a report on the ethical issues you considered during and after the data gathering.

4. TIME AND MARK ALLOCATION

Sub-task

Activity Time allocation

Mark allocation

Assessment tools

PART A Research in own time 300 minutes 6 Checklist

TOTAL PART A 300 minutes 6

PART B Under supervision

1 Write a consent or authorisation letter 40 minutes 12 Checklist

1 Justification 10 minutes 5 Checklist

2 Design a data gathering tool 100 minutes 19 Checklist

2 Write a report on ethical issues 30 minutes 8 Checklist

TOTAL PART B 180 minutes 44

TASK GRAND TOTAL 480 minutes 50

5. ASSESSMENT TOOL

The checklist on page 5 will be used to mark your work.

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STUDENT’S CHECKLIST: PRACTICAL ASSESSMENT TASK 1

Student’s Surname and First

Name/s:

Student’s ID Number:

Lecturer’s Surname and Initials:

PART A: To be done for both sub-tasks before the actual day of supervised

assessment.

TOTAL POSSIBLE

MARKS

STUDENT’S MARK

Notes on data gathering tools. 2

Notes on writing a consent letter. 2

Notes on report writing. 2

PART B: To be done under supervision

Sub-task 1 1.1 Consent or authorisation letter writing.

Project title. 1

Purpose of the study. 1

Role of the participant in the study. 2

Confidentiality to be expected. 2

Contact person if there any rights involved in the study if there any rights involved in the study.

2

Signature. 1

General layout of the letter and logical flow of constructs or concepts. 3

1.2 Justification of data gathering tool choice.

Justify why you chose the data gathering tool you have used to collect data at JamKajo Enterprise.

5

Sub-task 2 2.1 Data gathering tool guide. (This is solely dependent on the data gathering tool chosen for data collection).

Title of the data gathering tool guide. 1

Introduction of researcher. 1

Purpose of the data gathering tool guide. 3

Confidentiality statement and voluntary participation. 1

Use of proper English constructs. 2

Well formulated questions with considerable information obtained. 9

Generic design, look and feel. 2

2.2 Report on ethical issues considered before, during and after data gathering.

Title. 1

Introduction. 1

Main body. 3

Logical flow of concepts. 1

Conclusion. 1

Recommendations. 1

TOTAL MARKS 50

%

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Copyright reserved 6

6. RECORD OF PERFORMANCE IN ICASS PRACTICAL ASSESSMENT TASK

College:

Campus:

Student’s Surname and First Name/s:

Student’s ID Number:

Lecturer’s Surname and Initials:

Date of conclusion of assessment:

ASSESSMENT GRID

SUB-TASKS MARK ALLOCATION STUDENT’S MARK

Sub-task 1: Research, consent letter and justification. 23

Sub-task 2: Data gathering tool and report. 27

Total 50

Converted to % 100%

COMPETENCE LEVEL INDICATORS

Outstanding Highly

competent

Competent Not yet competent Not achieved

80-100% 70-79% 50-69% 40-49% 0-39%

5 4 3 2 1

Student’s Competence Level:

Student’s Signature:

Lecturer’s Signature:

Date:

Feedback to student:

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Copyright reserved Please turn over

NATIONAL CERTIFICATE (VOCATIONAL)

NQF LEVEL 4

ICASS PRACTICAL ASSESSMENT- TASK 2

INSTRUCTIONS TO STUDENTS

SUBJECT: SYSTEMS ANALYSIS AND DESIGN LEVEL 4

SUBJECT CODE: 10041004

DATE OF IMPLEMENTATION: 01 JANUARY 2017 This document consists of 6 pages.

Page 8: INSTRUCTIONS TO STUDENTS - swgcsad.files.wordpress.com · 3.1.1 Write a consent or authorisation letter to JamKajo Enterprise requesting permission to conduct research befitting their

NC (V) SYSTEMS ANALYSIS AND DESIGN LEVEL 4 2017

Copyright reserved 2 Please turn over

This is a practical application task that tests your ability to apply the knowledge and skills acquired

in the vocational subject. The work required from you is an important and compulsory component

of your studies.

1. GENERAL INFORMATION

1.1 Study the task carefully.

1.2 Note the mark and time allocations per sub-task and for the task as a whole.

1.3 Note the submission date(s).

1.4 Study the resources required carefully.

1.5 Use the assessment tool as a marking guide.

1.6 You are required to provide proof that you submitted your own work.

1.7 Submit the notes (where applicable) you compiled in preparation for this task. The

compilation of the notes should be guided by the scenario given in Section 2 and should be

your own work. Avoid plagiarism by referencing and acknowledging sources.

1.8 It is your responsibility to seek clarity from your lecturer and colleagues during the research

period.

2. DESCRIPTION OF THE TASK

Scenario: JamKajo Enterprise

JamKajo Enterprise is a one stop retail outlet based in Cape Town. It seeks to have a large

clientele base in order to maximise profits without incurring huge expenses. Currently,

JamKajo’s trading is restricted to local markets only and is facing stiff competition with other

local retailers. This is a challenge to its growth and they are contemplating on offshoring

their products and also increasing their product line. In order to achieve this, they are

considering selling their products online through a website so as to be competitive on the

international market. They are also aiming to increase their online presence. This will help

them to attend quicker to their customer queries. This idea has been welcomed by the

JamKajo Enterprise management team. It is believed that this approach will broaden their

customer base, increase profits and help JamKajo become a well-renowned global retail

outlet.

The proposed website will enable interaction between the company and its registered

clients. New customers must first register their details online before ordering products.

The customer will be allowed to register by clicking on the Register button. Registration is

authenticated and validated after supplying login and personal details. A customer could

also opt to link one of their social media profiles to their account.

Page 9: INSTRUCTIONS TO STUDENTS - swgcsad.files.wordpress.com · 3.1.1 Write a consent or authorisation letter to JamKajo Enterprise requesting permission to conduct research befitting their

NC (V) SYSTEMS ANALYSIS AND DESIGN LEVEL 4 2017

Copyright reserved 3 Please turn over

Some customers prefer to remain unregistered users, however, it is an advantage for

customers to register their details in the JamKajo’s database in order to receive information

regarding promotions, which could then also be presented on various social media

platforms. This also helps JamKajo to know the shopping trends and patterns of their

customers. Presently, JamKajo management has been struggling to know their customer

shopping patterns.

This proposed system will allow the customer to check the availability of the preferred

products. Each product consists of the Product Code, Product Name and Product

Description.

Customers are allowed to place various orders and select various products from a range of

categories. Once product availability is confirmed, the customer places an order. This order

is processed by the company staff member and the customer is issued with an invoice. A

customer is allowed to review their shopping cart by removing or adding products. A

customer can also empty the shopping cart if s/he changes his or her mind, thereby

cancelling the purchase of the product. A customer is allowed to de-register if he/she

decided otherwise.

When a customer proceeds to the checkout point, the customer chooses the payment

method s/he is comfortable with and then finalises his or her order by completing the

shopping cart processes. The following details are recorded on the invoice, which should

be generated by the system: Customer ID, Product Code, Product Name, Date Purchased,

Quantity and Price. The system also captures the following details about the customer:

Customer ID, Customer Name, Gender, Contact Number and Shipping Address.

JamKajo management has outsourced the development of their website to a company

where the student is working as a Systems Analyst. The student is to work with other team

members such as Business Analysts, Web developers amongst a host of other

professionals to give JamKajo customers a phenomenal online shopping experience. Part

of their duties include preliminary investigation, system analysis and design.

NOTE: Assume the lecturer is part of the management team (meaning that the lecturer is

going to be participant in the data gathering process).

3. INSTRUCTIONS FOR THE TASK

Using the above scenario, do research on problem definition, feasibility studies, functional

requirements, non-functional requirements and data modelling using use case diagrams.

To complete the task successfully, please ensure that you have understood the above

concepts and can apply them to the JamKajo scenario presented above. Consult with your

lecturer for more clarity.

Practical task 1 is made up of two (2) sub-tasks with two (2) parts each. These are sub

divided as follows:

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3.1 Sub-task 1: Problem definition and feasibility study report [19]

3.1.1 Write a detailed problem definition for JamKajo Enterprise.

3.1.2 Prepare a feasibility study report for JamKajo Enterprise.

3.2 Sub-task 2: [25]

3.2.1 Identify functional, non-functional requirements, applicable use cases and actors for

JamKajo Enterprise.

3.2.2 Prepare a system requirements specification document for JamKajo Enterprise.

4. TIME AND MARK ALLOCATION

Sub-task

Activity Time allocation

Mark allocation

Assessment tools

PART A Research in own time 300 minutes 6 Checklist

TOTAL PART A 300 minutes 6

PART B

1 Problem definition 5 minutes 4 Checklist

1 Feasibility study report 35 minutes 12 Checklist

2 Document stating functional, non-functional requirements, use cases and actors, etc.

80 minutes 20 Checklist

2 System requirements specification

(SRS)

60 minutes 8 Checklist

TOTAL PART B 180 minutes 44

TASK TOTAL 480 minutes 50

5. ASSESSMENT TOOL

The checklist on page 5 will be used to mark your work.

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STUDENT’S CHECKLIST: PRACTICAL ASSESSMENT TASK 2

Student’s Surname and First

Name/s:

Student’s ID Number:

Lecturer’s Surname and Initials:

PART A: To be done for both sub-tasks before the actual day of supervised

assessment.

TOTAL POSSIBLE MARKS

STUDENT’S MARK

Notes on feasibility study 2

Notes on functional, non-functional requirements, use cases, etc. 2

Notes on SRS 2

PART B: To be done under supervision

Sub-task 1

1.1 Problem definition

Detailed problem definition 4

1.2 Feasibility study report

Title 1

Executive summary 1

Background 1

Aim 1

Objectives refute 5

Scope 1

Justification on given scope 2

Sub-task 2 2.1 Identification of functional, non-functional requirements, use cases, description of actors

Identification of functional requirements 4

Identification of non-functional requirements 4

Identification of use cases 6

Description of actors

6

2.2 Create a Software Requirements Specification document for a AddNewCustomer() module

Introduction 1

Purpose 1

Scope 1

Functional requirements 3

Non-functional requirements 2

TOTAL MARKS 50

%

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Copyright reserved 6

6. RECORD OF PERFORMANCE IN ICASS PRACTICAL ASSESSMENT TASK

College:

Campus:

Student’s Surname and First Name/s:

Student’s ID Number:

Lecturer’s Surname and Initials:

Date of conclusion of assessment:

ASSESSMENT GRID

SUB-TASKS MARK ALLOCATION STUDENT’S MARK

Sub-task 1: Problem definition 22

Sub-task 2: Identification of various requirements 28

Total 50

Converted to % 100%

COMPETENCE LEVEL INDICATORS

Outstanding Highly

competent

Competent Not yet competent Not achieved

80-100% 70-79% 50-69% 40-49% 0-39%

5 4 3 2 1

Student’s Competence Level:

Student’s Signature:

Lecturer’s Signature:

Date:

Feedback to student:

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NATIONAL CERTIFICATE (VOCATIONAL)

NQF LEVEL 4

INTEGRATED SUMMATIVE ASSESSMENT TASK

INSTRUCTIONS TO STUDENTS

SUBJECT: SYSTEMS ANALYSIS AND DESIGN LEVEL 4

SUBJECT CODE: 10041004

DATE OF IMPLEMENTATION: 01 JANUARY 2017 This document consists of 7 pages.

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NC (V) SYSTEMS ANALYSIS AND DESIGN LEVEL 4 2017

Copyright reserved 2 Please turn over

This is a practical application task that tests your ability to apply the knowledge and skills acquired

in the vocational subject. The work required from you is an important and compulsory component

of your studies.

1. GENERAL INFORMATION

1.1 Study the task carefully.

1.2 Note the mark and time allocations per sub-task and for the task as a whole.

1.3 Note the submission date(s).

1.4 Study the resources required carefully.

1.5 Use the assessment tool as a marking guide.

1.6 You are required to provide proof that you submitted your own work.

1.7 Submit the notes (where applicable) you compiled in preparation for this task. The

compilation of the notes should be guided by the scenario given in Section 2 and should be

your own work. Avoid plagiarism by referencing and acknowledging sources.

1.8 It is your responsibility to seek clarity from your lecturer and colleagues during the research

period.

2. DESCRIPTION OF THE TASK

Scenario: JamKajo Enterprise

JamKajo Enterprise is a one stop retail outlet based in Cape Town. It seeks to have a large

clientele base in order to maximise profits without incurring huge expenses. Currently,

JamKajo’s trading is restricted to local markets only and is facing stiff competition with other

local retailers. This is a challenge to its growth and they are contemplating on offshoring

their products and also increasing their product line. In order to achieve this, they are

considering selling their products online through a website so as to be competitive on the

international market. They are also aiming to increase their online presence. This will help

them to attend quicker to their customer queries. This idea has been welcomed by the

JamKajo Enterprise management team. It is believed that this approach will broaden their

customer base, increase profits and help JamKajo become a well-renowned global retail

outlet.

The proposed website will enable interaction between the company and its registered

clients. New customers must first register their details online before ordering products.

The customer will be allowed to register by clicking on the Register button. Registration is

authenticated and validated after supplying login and personal details. A customer could

also opt to link one of their social media profiles to their account.

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Some customers prefer to remain unregistered users, however, it is an advantage for

customers to register their details in the JamKajo’s database in order to receive information

regarding promotions, which could then also be presented on various social media

platforms. This also helps JamKajo to know the shopping trends and patterns of their

customers. Presently, JamKajo management has been struggling to know their customer

shopping patterns.

This proposed system will allow the customer to check the availability of the preferred

products. Each product consists of the Product Code, Product Name and Product

Description.

Customers are allowed to place various orders and select various products from a range of

categories. Once product availability is confirmed, the customer places an order. This order

is processed by the company staff member and the customer is issued with an invoice. A

customer is allowed to review their shopping cart by removing or adding products. A

customer can also empty the shopping cart if s/he changes his or her mind, thereby

cancelling the purchase of the product. A customer is allowed to de-register if he/she

decided otherwise.

When a customer proceeds to the checkout point, the customer chooses the payment

method s/he is comfortable with and then finalises his or her order by completing the

shopping cart processes. The following details are recorded on the invoice, which should

be generated by the system: Customer ID, Product Code, Product Name, Date Purchased,

Quantity and Price. The system also captures the following details about the customer:

Customer ID, Customer Name, Gender, Contact Number and Shipping Address.

JamKajo management has outsourced the development of their website to a company

where the student is working as a Systems Analyst. The student is to work with other team

members such as Business Analysts, Web developers amongst a host of other

professionals to give JamKajo customers a phenomenal online shopping experience. Part

of their duties include preliminary investigation, system analysis and design.

NOTE: Assume the lecturer is part of the management team (meaning that the lecturer is

going to be participant in the data gathering process).

3. INSTRUCTIONS FOR THE TASK

This task build on PAT 1 and PAT 2. You must consult with your lecturer for further

clarification so that you can successfully complete all the tasks. You must do further

research on data modelling diagrams.

The ISAT is made up of three (3) sub-tasks. The tasks are sub-divided as follows:

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3.1 Sub-task 1: Use Case Diagram and Entity Relationship Diagrams [30]

3.1.1 Draw up a use case diagram for JamKajo system. You may also use information you

gathering during PAT 1 and 2.

3.1.2 Derive entities from the JamKajo scenario and create an entity relationship diagram

(ERD). Include all applicable fields, keys, relationships and cardinalities.

Note: The use case diagram and entity relationship diagram are 15 marks each.

3.2 Sub-task 2: Context diagram and Level 0 or level 1 data flow diagram (DFD) [30]

3.2.1 Draw a context level diagram the above proposed system.

3.2.2 Draw a data flow diagram (DFD) for JamKajo’s proposed system.

Note: The use context diagram and dataflow diagram are 11 and 19 marks respectively.

3.3 Sub-task 3: Graphical User Interfaces [15]

Create the following interfaces or forms, which the user or customer will use for online

shopping:

Login form.

Registration form. (This form is used to register a new user or customer.)

Shopping form.

Billing form.

Note: Use appropriate online form tools, RAD tools to create your forms. ONLY the

interface or forms are required – no coding. Marks will be awarded for the use of proper

controls. You must include and use applicable controls and indicate the type of controls

you used as well as its purpose as part of the design. You must also indicate how your

forms map to your entities and its applicable fields.

4. TIME AND MARK ALLOCATION

Sub-task

Activity Time allocation

Mark allocation

Assessment tools

PART A Research in own time 5 hours Checklist

TOTAL PART A 6 hours

PART B Under supervision

1 Use case diagram 30 mins 10 Checklist

1 Entity relationship diagram (ERD) 45 mins 20 Checklist

2 Context diagram 45 mins 9 Checklist

2 Data flow diagram (DFD) 60 mins 20 Checklist

3 Interfaces (login, registration, etc.) 60 mins 16 Checklist

TOTAL PART B 4 hours

TOTAL 600 mins 75

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5. ASSESSMENT TOOL

STUDENT’S CHECKLIST: INTEGRATED SUMMATIVE ASSESSMENT TASK

Student’s Surname and First

Name/s:

Student’s ID Number:

Lecturer’s Surname and Initials:

PART A: To be done for both sub-tasks before the actual day of supervised assessment.

TOTAL POSSIBLE MARKS

STUDENT’S MARK

Notes on use case diagrams

Entity relationship diagrams (ERDs)

Dataflow diagrams (DFDs)

Interface or form design

PART B: To be done under supervision

Sub-task 1

1.1 Use case diagram

Actors 2

Boundary 1

Use cases 5

Relationships 2

1.2 Entity relationship diagram

Identification of at least four (4) entities

4

Identification of at least six (6) attributes per entity

6

Inclusion of relevant relationships

2

Inclusion of types of relationships

2

Inclusion of correct indication of cardinalities 2

Identification primary keys 2

Identification of foreign keys 2

Sub-task 2

2.1 Context level diagram

Main process 1

External entities 2

Data flows 6

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2.2 Level 0 or 1 Dataflow Diagram TOTAL

POSSIBLE MARKS

STUDENT’S MARK

Processes 7

External entities 3

Data flows 7

Data stores 3

Sub-task 3

Interfaces or forms

Login interface 3

Registration interface 4

Shopping interface 5

Billing information interface 4

TOTAL MARKS 75

%

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6. RECORD OF PERFORMANCE IN INTEGRATED SUMMATIVE ASSESSMENT TASK

College:

Campus:

Student’s Surname and First Name/s:

Student’s ID Number:

Lecturer’s Surname and Initials:

Date of conclusion of assessment:

ASSESSMENT GRID

SUB-TASKS MARK ALLOCATION STUDENT’S MARK

Sub-task 1: Use case diagram; entity relationship diagram 30

Sub-task 2: Context level diagram; dataflow diagram 29

Sub-task 3: Interfaces or forms 16

Total 75

Converted to % 100%

COMPETENCE LEVEL INDICATORS

Outstanding Highly

competent

Competent Not yet competent Not achieved

80-100% 70-79% 50-69% 40-49% 0-39%

5 4 3 2 1

Student’s Competence Level:

Student’s Signature:

Lecturer’s Signature:

Date:

Feedback to student: