instructional strategies for online success larry ragan, director of instructional design and...
TRANSCRIPT
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Instructional Strategies for Online Success
Larry Ragan, Director of Instructional Design and Development, Penn State’s World Campus
Holly L. Breitkreutz, Associate Dean/Director,Learning Innovations, University of Wisconsin-Extension
SPEAKERS
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Program Objectives• Who we are (collectively)• Explore options for:
– ID&D Services, Learner Support & Organizational Structure
• Brainstorm alternative strategies
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Introductions• Holly L. Breitkreutz
Associate Dean/Director,Learning InnovationsUniversity of Wisconsin-Extension
• Larry RaganDirector of Instructional Design & DevelopmentPenn State’s World Campus
• Participants
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Instructional Design and Development
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Strategies for Instructional Design Support
• Currently support:- 9 degree programs – 5 more being discussed- Covering 100+ courses- Across 10 UW institutions
• Provide faculty consultation and development• Provide faculty support during running of courses
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Strategies for Instructional Design Support• dotEdu development team• Team approach
- LI staff instructional design experts- Faculty content expert
• Dev Team- Project Manager- Instructional Designers- Course Builders- Editors
• Skill sets- Graphic Arts- Media Development- Flash and other design development tools/platforms
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Strategies for Instructional Design Support
• Learner Centered Instruction• High level of collaboration and interaction• Design driven by content and course structure• Extensive use of templates• High tech and high touch
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Strategies for Instructional Design Support
• ID&D is a faculty support unit for the design and development of instructional materials delivered in a variety of distance learning formats:– Independent Learning
(200 print-based technology-supported courses)– World Campus
(150 technology-based, print-supported)
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Strategies for Instructional Design Support
• Team-oriented approach:– Faculty (content/pedagogy)– Instructional designer (ID/project management)
– Instructional technologist– Editor– Graphic artist
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Strategies for Instructional Design Support
• Designed toward content (varied look and feel)• Use a variety of ID approaches and software• Courses need to be developed to fill delivery timeframe
(program related)• Cost efficiencies and process improvements• Biggest remaining issue: content on time
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Strategies for Instructional Design Support
• Menu of Services: method of accommodating for unit-level ID&D activities– Full serve (ID&D does all)– Mid-level (unit does content development, ID&D does
content implementation)– Self-serve (unit does all except implementation)
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Additional Strategies for ID&D
•Audience Input
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Strategies for Learner Support
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Strategies for Learner Support
• Administrative services available – see handout• Extensive collaboration with degree granting
institution• Integration with other UW System wide applications
- Electronic Applications for Admission- Transfer Information System- Major database- HELP online
• Future integration of our data systems with institutional systems
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Strategies for Learner Support
• One-stop shop• Ombudsman role• Call center• One-to-one relationship with learner• High tech and high touch
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Strategies for Learner Support• Administrative Services
– Inquiry response (call center)– Student record tracking– Student registration/admissions– Lesson tracking services– Exam Services– Financial Services
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Strategies for Learner Support
• Bookstore interface: management of relationship with MBSDirect
• Academic– Student Counseling– Relationship with instructors
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Strategies for Learner Support
• Technical Support– Developed in-house– Components of the HelpDesk
• Course Solutions• Web Dictionary• Tips and Techniques• Downloads
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Strategies for Learner Support
• General Strategies• Expanded hours• Increased use of information system• Search for scalable support models• Integration with University record and financial systems
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Additional Strategies for Learner Support
•Audience Input
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Strategies for Organizational Structure
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Strategies for Organizational Structure
Overview• Online partner developing and supporting degree/certificate
programs for the 26 UW campuses• Provider of comprehensive support services for learners and
faculty• Supplier of e-learning solutions to external clients• Created by UW Board of Regents (1997)• Employer of 80, with annual budget of $6M• Sound organization leveraging 109 years of UW experience and
expertise in distance education• Winner of IBM/Lotus 2000 Beacon Award for Excellence in
Training and Education
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Strategies for Organizational Structure
Mission• Create a student-centered learning environment• Remove time and place as barriers to learning• Generate change within UW System• Encourage collaboration among UW campuses• Export Wisconsin education to the nation/world• Serve as online partner to all 26 UW campuses
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Strategies for Organizational Structure
Business Plan• Provide online education services to UW institutions• Capitalize on depth and breadth of UW System• Focus on program-based offerings not individual
courses• Share tuition revenues with UW institutions• Operate with a combination of self-generated and
state (public) revenues• Contract with external clients and other universities to
provide them with e-learning solutions
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Strategies for Organizational Structure
Functions• Faculty consultation and development• Course design, development, and management• Support services for learners and faculty• Marketing and distribution• Custom e-learning solutions for external clients
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Strategies for Organizational Structure
Units• 2 Development Teams
- dotEDU- dotORG
• Learner Services• Business development supporting each• IT
- web services- Network Admin- Apps development
• Administrative
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Strategies for Organizational Structure
Operational Strategies• Production process• Heavy reliance on standardized processes• Heavy reliance on contingency staff• Use of project managers• Culture that promotes teamwork across units
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Strategies for Organizational Structure
• Parent Organization:Outreach and Cooperative Extension– World Campus– Public Broadcasting– Continuing Education– Extension Service
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Strategies for Organizational Structure
• Created a 4-team model for project flow– Academic Programs (incoming)– ID&D (development)– Student Services (delivery)– Financials (the money folks)
• Support services include:– Marketing team– Client development
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Strategies for Organizational Structure
• Academic Programs:– Responsible for interface with academic unit– Manage overall PROGRAM aspects (marketing, ID&D,
finances etc…)– Process driven (well at least they try)
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Strategies for Organizational Structure
• ID&D– Previously described– Take our marching orders from Academic Programs– Working on becoming more systematic
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Strategies for Organizational Structure
• Student Services– Previously described– Transitional shift from traditional DE to new online delivery– Global support presence
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Strategies for Organizational Structure
• Finance: not a part of WC but University-wide unit– Responsible for managing income and expenses– Responsible for costing data and time tracking
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Strategies for Organizational Structure
• Marketing: bring enrollments to classes• Client Development: develop and mentor relationships with
corporate customers• Marketing Research: “pulse of the industry,” wants and
needs of customers==matched to University resources
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Additional Strategies for Organizational Structure
•Audience Input
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Access to Resources
•Slide Site: http://www.personal.psu.edu/lcr1
•Larry Ragan: [email protected]
•Holly Breitkreutz: