Institute of Management

Nirma University

Library Resource Centre

New Arrivals Books on Display

(January 06-10 2020)

Available for issue from January 10, 2020

A Networked Self and Human Augmentics, Artificial Intelligence, Sentience Ed by Zizi Papacharissi Routledge: New York, 2019

216p 9781138705937

620.82 NET / M0035306

Connect to Koha… Content: 1. Introduction 2. The Robot Dog Fetches for Whom? 3. Self in the loop: bits, patterns and pathways in the Quantified

Self 4. Post humans Futures: Connecting/Disconnecting the Networked

(Medical) Self 5. Other Things: AI, Robots and Society 6. Taking social machines beyond the ideal humanlike other 7. Beyond extraordinary: Theorizing artificial intelligence and the

self in daily life 8. Agency in the digital age: Using symbiotic agency to explain

human-technology interaction 9. The Immersive VR Self: Performance, Embodiment and Presence

in Immersive Virtual Reality Environments 10. Writing the body of the paper: Three new materialist methods for

examining the socially mediated body 11. Clones and cyborgs: Metaphors of artificial intelligence 12. Human-bot Ecologies 13. Al, the persona, and rights 14. Untitled, no.1 (Human Augmentics)

Summary: Every new technology invites its own sets of hopes and fears, and raises as many questions as it answers revolving around the same theme: Will technology fundamentally alter the essence of what it means to be human? This volume draws inspiration from the work of the many luminaries who approach augmented, alternative forms of intelligence and consciousness. Scholars contribute their thoughts on how human augmentic technologies and artificial or sentient forms of intelligence can be used to enable, reimagine, and reorganize how we understand our selves, how we conceive the meaning of "human", and how we define meaning in our lives.

Behavior Trees in Robotics and AI: An Introduction by Michele Colledanchise and Petter Ogren CRC Press: Boca Raton, 2019

192p 9781138593732

006.3 COL / M0035308

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Content: 1. What are

Behavior Trees? 2. How Behavior

Trees Generalize and Relate to Earlier Ideas

3. Design principles 4. Extensions of

Behavior Trees 5. Analysis of

Efficiency, Safety, and Robustness

6. Formal Analysis

Summary: Behavior Trees (BTs) provide a way to structure the behavior of an artificial agent such as a robot or a non-player character in a computer game. Traditional design methods, such as finite state machines, are known to produce brittle behaviors when complexity increases, making it very hard to add features without breaking existing functionality. BTs were created to address this very problem, and enable the creation of systems that are both modular and reactive. Behavior Trees in Robotics and AI: An Introduction provides a broad introduction as well as an in-depth exploration of the topic, and is the first comprehensive book on the use of BTs. This book introduces the subject of BTs from simple topics, such as semantics and design principles, to complex topics, such as learning and task planning. For each topic, the authors provide a set of examples, ranging from simple illustrations to realistic complex behaviors, to enable the reader to successfully combine theory with practice. Starting with an introduction to BTs, the book then describes how BTs relate to and in

Creative Arts Marketing by Liz Hill, O'Sullivan Terry ,O'Sullivan Catherine and Whitehead, Brian Routledge Taylaor and Francis Group: New York, 2018 3rd ed 305p 9781138213760

700.688 HIL / M0035312

Connect to Koha… Content: 1. The context of

arts marketing 2. Developing

audiences 3. Marketing

research 4. Product 5. Branding 6. Pricing 7. Marketing

communications 8. Making the arts

available 9. Marketing

planning 10. Leadership and

management

Summary:

Creative Arts Marketing third edition is a long-awaited update of a classic and influential text. A ground-breaking book when first published, it covers the core concepts of marketing and management as they apply to the arts and heritage industries with a depth that is still unrivalled. With an emphasis on global case studies, practical examples and discussion questions and an author team that draws from rich and varied experiences in the arts management sector, the book serves as a text for students as much as it is a practitioner's guide to industry best practice. Extensively revised to reflect the dramatic changes to this industry, this edition integrates organizational and management subject matter, reflecting the marketing function’s deeper involvement in broad organizational issues. This fully updated and revised third edition features: Audience diversity and audience development The impact of digital technologies on the industry An exploration of the increasingly complex relationship between public and private funding for the arts Ethics and sustainability issues for arts marketers Cultural policy changes in the industry Including a brand new companion website, complete with materials for tutors and students for the first time, the return of this important text will be welcomed by students, tutors and professionals in the arts.

e-HRM: Digital Approaches, Directions and Applications Ed by Mohan Thite Routledge: Oxon, 2019

292p 9781138043978

658.3 EHR/ M0035316

Connect to Koha…

of How Behavior Trees Generalize Earlier Ideas

7. Behavior Trees and Automated Planning

8. Behavior Trees and Machine Learning

9. Stochastic Behavior Trees

10. Concluding Remarks

many cases, generalize earlier switching structures, or control architectures. These ideas are then used as a foundation for a set of efficient and easy to use design principles. The book then presents a set of important extensions and provides a set of tools for formally analyzing these extensions using a state space formulation of BTs. With the new analysis tools, the book then formalizes the descriptions of how BTs generalize earlier approaches and shows how BTs can be automatically generated using planning and learning. The final part of the book provides an extended set of tools to capture the behavior of Stochastic BTs, where the outcomes of actions are described by probabilities. These tools enable the computation of both success probabilities and time to completion. This book targets a broad audience, including both students and professionals interested in modeling complex behaviors for robots, game characters, or other AI agents. Readers can choose at which depth and pace they want to learn the subject, depending on their needs and background.

Content: 1. Electronic/Digital HRM: A Primer Part I. Key Approaches to e-HRM 2. Strategic Management Approach to Technology-enabled

HRM 3. Soft Systems Thinking Approach to e-HRM Project

Management 4. Agile Approach to e-HRM Project Management NMK Part II. Key Directions in e-HRM 5. Big Data & e-HRM 6. HR Metrics & Analystics 7. Cloud Computing & e-HRM 8. Social Media & e-HRM 9. Gamification & e-HRM Part III. e-HRM Applications 10. e-Talent Management 11. e-Recruitment & Selection 12. e-Performance & Reward Management 13. e-Learning & Development Part IV. Problems and Prospects 14. Strategic Evaluation of e-HRM 15. Information Security & Privacy in e-HRM 16. Future Directions of Electronic

Summary: As with other parts of business, technology is having a profound effect on the world of work and management of human resources. Technology is a key enabler for faster, cheaper and better delivery of HR services and in some cases can have a transformational as well as unintended negative effect. Designed for the digital era, e-HRM is one of the first textbooks on these developments. It incorporates the most current and important HR technology related topics in four distinct parts under one umbrella, written by leading scholars and practitioners drawn from across the world. All thess chapters have a uniform structure and pay equal attention to theory and practice with an applied focus. Learning resources of the book include chapter-wide learning objectives, case studies, debates on related burning issues, and the companion website includes lecture slides and a question bank.

Green Supply Chain Management by Charisios Achillas, Dionysis D. Bochtis, Dimitrios Aidonis and Dimitris Folinas Routledge Taylor and Francis Group: Oxon, 2019

179p 9781138644618

658.7 AGH / M0035318

Connect to Koha… Content: 1. Green Supply Chain

framework 2. From traditional

supply chain to green supply chain

3. Enablers and barriers of the green supply chain

4. Inbound logistics (green procurement)

5. Green Production 6. Outbound logistics

(green transportation and distribution)

7. Green packaging 8. Reverse logistics 9. Decision making in the

green supply chain 10. Technologies of

marketing and supply chain management synergies

Summary: Today, one of the top priorities of an organization’s modern corporate strategy is to portray itself as socially responsible and environmentally sustainable. As a focal point of sustainability initiatives, green supply chain management has emerged as a key strategy that can provide competitive advantages with significant parallel gains for company profitability. In designing a green supply chain, the intent is the adoption of comprehensive and cross-business sustainability principles, from the product conception stage to the end-of-life stage. In this context, green initiatives relate to tangible and intangible corporate benefits. Sustainability reports from numerous companies reveal that greening their supply chains has helped reduce operating cost, thus boosting effectiveness and efficiency while increasing sustainability of the business. Green Supply Chain Management provides a strategic overview of sustainable supply chain management, shedding light on the theoretical background and key principles of the topic. Specifically, this book covers various thematic areas including benefits and impact of green supply chain management; enablers and barriers on supply chain operations; inbound and outbound logistics considerations; and production, packaging and reverse logistics under the notion of "greening". The ultimate aim of this textbook is to highlight the challenges in the implementation of green supply chain management in modern companies and to provide a roadmap for decision-making in real-life cases. Combining chapter summaries and discussion questions, this book provides an accessible and student-friendly introduction to green supply change management and will be of great interest to students, scholars and practitioners in the fields of sustainable business and supply chain management.

Intentional Leadership: Getting to the Heart of the Matter by Stan Amaladas Routledge: New York, 2018

216p 9781138689084

658.4092 AMA / M0035320

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Content:

1. Introducing the topic of intentional leadership

2. A narrative review of the leadership literature

3. Pope Francis: the courage to interrupt

4. staying awake: the courage to live a wakeful life

5. Barack Obama: hope and the promise of a new day

6. The courage to act out of imagination

7. Deuteron-learning model for real change

8. Looking back, staying present, moving ahead

Summary:

This book provides a framework for guiding leaders to shift from linear, cause-effect thinking to ecology of moral, intentional leadership, paying attention to how their actions are connected to others. Readers are encouraged to act in a determined, deliberate way to lead their employees, teams, and organizations to success. The book is divided into three parts, opening with a narrative review of leadership literature, then discussing the activities of 11 leaders-including Pope Francis, Barack Obama and Lee Kuan Yew-and developing a learning framework for real change. The author provides an enlightened, democratic model of leadership, helping readers to understand and utilize the core competencies of intentional leaders: interruption, presence, imagination and action. A user-friendly structure, examples from diverse leaders, and end-of-chapter summaries encourage students to engage and experiment with traditional research and alternative theories.

Internet of Things A to Z: Technologies and Applications Ed. by Qusay F. Hassan Jhon Wiley & Sons, Inc.: Hoboken, 2018

672p. 9781119456742

004.678 INT / M0035321

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Content:

Part I: Concepts and Perspectives 1. Introduction to the Internet of Things 2. Environment, People, and Time as Factors in the Internet of Things

Technical Revolution Part II Enablers 3. An Overview of Enabling Technologies for the Internet of Things 4. Cloud and Fog Computing in the Internet of Things 5. RFID in the Internet of Things 6. A Tutorial Introduction to IoT Design and Prototyping with Examples 7. On Standardizing the Internet of Things and Its Applications Part III Security Issues and Solutions 8. Security Mechanisms and Technologies for Constrained IoT Devices 9. Blockchain-Based Security Solutions for IoT Systems 10. The Internet of Things and IT Auditing Part IV Application Domains 11. The Industrial Internet of Things 12. Internet of Things Applications for Smart Cities 13. Smart Connected Homes

Summary: A comprehensive overview of the Internet of Things’ core concepts, technologies, and applications Internet of Things A to Z offers a holistic approach to the Internet of Things (IoT) model. The Internet of Things refers to uniquely identifiable objects and their virtual representations in an Internet-like structure. Recently, there has been a rapid growth in research on IoT communications and networks that confirms the scalability and broad reach of the core concepts. With contributions from a panel of international experts, the text offers insight into the ideas, technologies, and

14. Implementing the Internet of Things for Renewable Energy 15. Implementing the Internet of Things for Renewable Energy 16. The Internet of Things and People in Health Care 17. Internet of Things in Smart Ambulance and Emergency Medicine 18. Internet of Things Applications for Agriculture 19. The Internet of Flying Things Part V Relevant Sample Applications 20. An Internet of Things Approach to “Read” the Emotion of Children

with Autism Spectrum Disorder 21. A Low-Cost IoT Framework for Landslide Prediction and Risk

Communication

applications of this subject. The authors discuss recent developments in the field and the most current and emerging trends in IoT. In addition, the text is filled with examples of innovative applications and real-world case studies. Internet of Things A to Z fills the need for an up-to-date volume on the topic. This important book

Mapping Out Marketing: Navigation Lessons from the Ivory Trenches Ed by Ronald Hill, Cait Lamberton and Jennifer Swartz Routledge: Oxon, 2018

193p 9781138082236

658.8 MAP / M0035323

Connect to Koha… Content: Destination I: Research and Technology 1. How do you stay on trend amidst the always-evolving world of digital marketing 2. What role might bioscience play in helping us deepen our understanding of – and

intervention in – human behavior 3. How can we conduct research that truly furthers our understanding of diversity,

rather than reinforcing old models 4. How can you use models in a meaningful way for your market 5. Does "big data" have the right answers 6. How can you capture data that reflects complex life decisions 7. What are consumers’ interactions with the Internet of Things and how does it

affect marketing Destination II: Target Markets and Consumer Behavior 8. Who are your consumers (really) 9. How can you get to know the true identity of your target market 10. What role does intuition play in consumers’ decisions 11. Why does obligation play into consumers’ behaviors and how can you prepare

accordingly 12. How can the sense of touch help you increase purchases and the price

consumers are willing to pay 13. Did you smell that? How scent affects the consumer experience. 14. How do you engage low-literate, low-income consumers and entrepreneurs in

the marketplace DESTINATION III: Branding 15. How do attitudes affect brand 16. How can you strengthen communication effects to better your brand 17. How can marketers foster brand attachment 18. When does your positional advantage pose challenges to success 19. How does your advertising affect consumers 20. How can you use your brand to help your consumers live better lives 21. Why hire someone who does not fit consumers’ stereotypes Destination IV: Enhancing the Marketplace 22. Price competition, attraction effects, and line-extension effects: What are their

hidden returns 23. What makes a new product successful 24. What are the consequences for remedying risk 25. Why do business relationships often fail and how can you turn that trend around 26. Is it better for us (and our consumers) to make decisions together or alone

Summary: Sea-changes in society, technology, consumer expectations and our understanding of behavioral economics have caused us to rethink our understanding of the scope of knowledge required to navigate, analyze and shape consumer behavior. You hold in your hand a field guide for this adventure. Ron Hill and Cait Lamberton have gathered together the very top professors from around the world and invited them to share the beliefs, practices and wisdom that they have developed and honed across years and contexts. Each of these luminaries shares personal stories and deep insights about the way that not only business works, but the way we, ourselves, navigate the world. These short contributions are

27. What steps can you take to create an inclusive marketplace 28. How can looking at the whole picture help you serve customers DESTINATION V: Customer Satisfaction 29. What do customers really want? Michael Norton, 30. How do marketers bring back the voice of the customer 31. How does satisficing and justifying amongst consumers affect marketing 32. How can you better predict future consumer preferences when consumers often

have trouble doing so 33. How do your prices actually affect consumers 34. How do you create the ultimate customer experience 35. How do you measure service quality DESTINATION VI: Consumer Wellbeing 36. How can marketing spark change in consumer health 37. What is the best strategy to employ when conducting healthy food marketing 38. How does price influence food decision making 39. What factors influence over-consumption and how can marketers use this

information to improve customers’ wellbeing 40. How do female mannequins impact consumers 41. How can marketing make prevention education effective DESTINATION VII: Motivating Change 42. How can you influence change and innovation 43. What role do consequences play in motivating consumers 44. How can you enhance consumer persuasion 45. How can you use negative associations to motivate consumers 46. How can you tap into consumers’ surroundings to influence their actions 47. Entry #47 Does consumers’ photo taking enrich or impoverish experience Alix

Barasch 48. What can you do to stay motivated throughout your career DESTINATION VIII: Marketing and the World at Large 49. What does wisdom entail and how can it make you a better marketer 50. How is collaboration beneficial to you and your business 51. How can you employ micromarketing to better your business 52. How is sustainability changing the marketing world 53. How does climate determine consumption and culture 54. How can you help children navigate market messages as technology progresses 55. What should students learn about marketing

contained in eight "destinations" that showcase overlapping and essential topics, ranging from technology to subsistence marketplaces, followed by unique questions that are answered by the material provided. The research described has helped the field understand the central role of exchange in marketing relationships, and how product features, pricing strategies, delivery mechanism and various communication modalities create or fail to produce functioning marketplaces around the world. In addition, it reminds us all of the need to continue to learn, to grow, and to share our knowledge – in whatever corner of the marketing world we find ourselves.

Market Insanity: A Brief Guide to Diagnosing the Madness in the Stock Market by Michael Taillard Academic Press Ltd.: London, 2018

126p 9780128131152

332.67 TAI / M0035324

Connect to Koha… Content:

1. Introduction

2. The Rational Fallacy

3. Bizarre Biases

4. Bad Behavior

5. Problematic Perception

6. Feeling Foolish

7. Mindful Measures

8. Conclusion

Summary:

Market Insanity: A Brief Guide to Diagnosing the Madness in the Stock Market is an engaging and accessible primer which applies modern behavioral finance to equity markets. It helps readers understand how logical investment decisions can be betrayed by what Taillard calls "the insanity," all those behavioral quirks which cause us to achieve less than optimal utility. The book describes how limited information, habit, the rules of the game, asymmetric information and ego blend together in potentially toxic ways in market environments, thus creating bubbles, stock runs, and more prosaically, even 'normal' equity prices. In addition, the book discusses the implications of these behaviors in-depth. In so doing, it helps the reader to not only predict the madness within equity markets, but also helps them develop solutions that address and mitigate outcomes.

Start-Up Poland: The People Who Transformed an Economy by Jan Cienski The University of Chicago Press: London, 2018

251p 9780226306810

338.092 CIE / M0035327

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Content: 1. From people’s

Poland to the third republic

2. In the starting blocks

3. Shocked by therapy

4. The survivors 5. Oligarchs? 6. White socks and

dark suits: the polish quest for Luxury

7. The red press baron

8. On the move 9. A question of

scale 10. Crushed by

capitalism or by the visible hand of the government?

11. New businesses 12. Halfway there

Summary: Poland in the 1980s was filled with shuttered restaurants and shops that bore such imaginative names as "bread," "shoes" and "milk products" from which lines could stretch for days on the mere rumor there was something worth buying. But you'd be hard-pressed to recognize the same squares buzzing with bars and cafes today. In the years since the collapse of communism, Poland's GDP has almost tripled, making it the eight-largest economy in the European Union, with a wealth of well-educated and highly skilled workers and a buoyant private sector that competes in international markets. Many consider it one of the only European countries to have truly weathered the financial crisis. As the Warsaw bureau chief for the Financial Times, Jan Cienski spent more than a decade talking with the people who did something that had never been done before: recreating a market economy out of a socialist one. Poland had always lagged behind wealthier Western Europe, but in the 1980s the gap had grown to its widest in centuries. But the corrupt Polish version of communism also created the conditions for its eventual revitalization, bringing forth a remarkably resilient and entrepreneurial people prepared to brave red tape and limited access to capital. In the 1990s, more than a million Polish people opened their own businesses, selling everything from bicycles to leather jackets, Japanese VCRs, and romance novels. The most business-savvy turned those primitive operations into complex corporations that now have global reach. Well researched and accessibly and entertainingly written, Start-Up Poland tells the story of the opening bell in the East, painting lively portraits of the men and women who built successful businesses there, what their lives were like, and what they did to catapult their ideas to incredible success. At a time when Poland's new right-wing government plays on past grievances and forms part of the populist and nationalist revolution sweeping the Western world, Cienski's book also serves as a reminder that the past century has been the most successful in Poland's history.

Stellar Management Teams by Vesa Ristikangas and Tapani Rinne Routledge: Oxon, 2018

219p 9780815373131

658.4022 RIS / M0035328

Connect to Koha… Content: Part I: Do you want to fly? 1. Not thinking is heavy 2. Systems thinking - basis of new

thinking Part II: Secondary goals are the launch pad 3. The course is set 4. Respect internal and external

stakeholders 5. Meeting practices in order

Summary:

Management teams at all levels and individual team members in particular, are often disengaged and disconnected from the management function itself. Statements such as, "we lack common goals or they are unclear", "I have no influence", "I am not listened to nor taken into account" and "I do not feel valued - actually, nobody does" are commonplace. The authors argue this is because we have been entrenched in an era of guru leadership but that it must come to an end if our management teams are to rise to the top. An individual is not capable of controlling the complicated system of an organization, with its

6. Success metrics in the cockpit 7. Strengthening the launch pad Part III: Attraction of primary goals 8. Commitment is the core of guiding star 9. Trust creates energy 10. Diversity and conflict competence 11. Feedback puts wings on development 12. Collaboration is a choice Part IV: To the stars 13. Hey, we are airborne 14. Resilience prevents motion sicknesss 15. The journey is long when travelling

alone

countless variables, especially in conjunction with the rapid change in both the economy and market forces, which are unpredictable and uncontrollable. No matter how talented the individual, no one person is in a position to manage this complex system alone - not even a guru leader. The authors contend that what is needed now are resilient trendsetters who will bring about a new era of top-performing teams that together form a "collective guru", which they refer to as a Stellar Management Team. In this book, the reader undertakes a metaphorical journey to the stars, which symbolizes top-level interaction and collaboration. The journey is the development from an ordinary management team into a Stellar Management Team, which elevates its operation up to a new level of performance and success.

Strategizing Management Accounting: Liberal Origins and Neoliberal Trends by Chandana Alawattage and Danture Wickramasinghe Routledge Taylor and Francis Group: London, 2019

404p 9781138783553

658.15 ALA / M0035332

Connect to Koha… Content: Part I: Liberal Origins 1. Old Spirit of Capitalism: the political-

economic context of management accounting

2. Old Spirit of Capitalism: the institutional context of management accounting

3. The Practices Epistemology of Management Accounting

4. The Scientific Epistemology of Management Accounting

PART II: Neoliberal Trends 5. Neoliberalization of Management

Accounting 6. Strategizing the Firm: strategic discourses

of competitive positioning 7. Strategizing the Firm: strategic discourses

of organizational reconfiguration 8. Strategizing the Form: strategic

reconfiguration of the production systems – flexibility and quality

9. Strategizing Cost management 10. Strategizing Interfirm Relations 11. Strategizing the State and NPM Agenda 12. Strategizing Civil Society as a Management

Accounting Entity 13. Neoliberalization of Corporate Governance 14. Greening the Firm: environmental

management accounting 15. Strategizing Development

Summary: The theory and practice of management accounting should be seen within the context of varieties of global capitalism, to appreciate its role as a 'calculative technology of capitalism' which is practiced on factory floors, corporate boards, computer networks, spreadsheets, and so forth. This new textbook is the first to introduce the field from a rounded social science perspective. Strategizing Management Accounting offers a theoretical discussion on management accounting's strategic orientation by accommodating two interrelated lines of analyses, from historical and contemporary perspectives. The book illustrates how 'new management accounting' has evolved into the form in which it exists today in its neoliberal context and how those new management accounting practices have become manifestos for the managers, as calculative technologies of decision making, performance management, control, corporate governance, as well as global governance, and development within various forms of organizations across the globe. Each chapter draws on Foucauldian analysis of biopolitics explaining how neoliberal market logic informs a set of strategies and mechanisms through which various social entities and discourses are made governable by considering them as biopolitical entities of global governance. Written by two recognized accounting experts, this book is vital reading for all students of management accounting and will also be a useful supplementary resource for those wanting to understand and research accounting's vital role in contemporary society.

The Art of Dialogue in Coaching: Towards Transformative Exchange by Reinhard Stelter Routledge: Oxon, 2019

149p 9781138543553

158.3 STE / M0035333

Connect to Koha… Content: Part I: Theoretical Basis 1. Third-generation coaching as

sustainable, fruitful dialogue: Key navigation points

2. The societal context: the emergence of the achievement-subject and the burnout society

3. Searching for one’s own self – identity as one of the key challenges of our time

Part II: Basic Themes of Fruitful Dialogues 4. Meaning-making in dialogue 5. Values – a basis for action 6. The narrative perspective:

transformation through sharing Part III: Reflections on dialogue practice 7. Enhancing attention 8. The narrative-co-creative practice 9. The foundation of dialogue and the

dialogue guide’s virtues 10. Dialogue practices

Summary: In The Art of Dialogue in Coaching, Reinhard Stelter invites readers to engage in transformative and fruitful dialogues in everyday working life, and provides the theory and tools for them to be able to do so. Presented in three parts, the book provides a complete overview of the importance of dialogue and how it can be utilised. Part I, Theoretical basis, examines third-generation coaching as a collaborative dialogue form, the societal context of the coaching process and the concept of identity in modern society. Part II, Basic themes of fruitful dialogue, examines meaning-making, value and the narrative perspective, and their significance in creating a new dialogue culture. Finally, Part III, Reflections on dialogue practice, explores the art of being a supporting dialogue guide, drawing on a number of theoretical perspectives and focusing on developing relational competencies. Stelter emphasises that taking the time to linger opens new possibilities for fundamental self-insight, and clearly explains how dialogue provides us with a framework for acting in the world with personal integrity. The Art of Dialogue in Coaching will be an essential guide for coaches in practice and in training, coaching psychologists and professionals with a coaching role, including mentors, consultants and leaders. In particular, it will appeal to those looking to conduct dialogue as an art form, enhancing their work as a co-creative and collaborative guide.

Transforming an Idea Into a Business with Design Thinking: The Structured Approach from Silicon Valley for Entrepreneurs and Leaders by Muhammad Mashhood Alam Routledge: Oxon, 2019

123p 9781138577596

745.2 ALA / M0035335

Connect to Koha… Content: 1. Democratizing

entrepreneurship. 2. The Three Stages

plus one. 3. Stage 1:

Understand Problem to grasp Desirability.

4. Stage 2: Devise

Summary: We are living in fascinating times, when the power of technology is not just reshaping, but is transforming the globe in unprecedented ways. These include the ability to connect with anyone across the globe in an instant using a tiny device in the palm of our hands to the availability of self-learning systems to take over, not only the most mundane of tasks, but the most sophisticated tasks previously thought to be performable only by superior human faculties. Regardless of whether you consider this progress to be beneficial to society or harmful, these technological advancements are here to stay. On one hand, these current transformational technological advancements threaten this stability of society. On the other hand, they present an opportunity for all of us to awaken our inner entrepreneurs. This

Solution to determine Feasibility.

5. Stage 3: Craft Business to know Viability.

6. Stage 4: MANAGE RISK to handle Uncertainty.

7. Go Ahead and Transform Your Idea

book makes the transition from an employee to an entrepreneur smooth for the masses. Many of us have ideas to improve this world in some way and even feel strongly about some of those ideas at a deeper level. However, we find ourselves perplexed on two levels: 1. Where to start when building an idea into a business? 2. What are the various dimensions and activities needed to launch an idea into a business? This book will introduce you to a structured framework, called Transform3+1, to transform your idea into a business by following simple and specific steps spread across four stages. The framework is grounded in the belief that all solutions solve human problems using technology or otherwise. The first stage will help you understand the problem facing your target user by building empathy. Once you understand the problem, comes the stage of devising a solution in an iterative manner through prototyping the new concept and validating with the user. Most start-ups fail not because they didn’t find the right problem to solve for the target user or that their solution lacked technological prowess but because they could not figure out a sustainable business model. Third stage will focus on crafting a business model. And the final stage introduces you to a unique approach of managing risk associated with your venture. This unique framework leverages the principles of Design Thinking, agile development, and lean start-up combined in an easy to follow manner by anyone and helps transform ideas into business in a short timeframe with little or no investment.

What’s Wrong With Leadership?: Improving Leadership Research and Practice Ed by Ronald E. Riggio Routledge: New York, 2019

305p 9781138059405

658.4092 WHA / M0035336

Connect to Koha… Content: Part I. Improving leadership methodology, assessment, and selection 1. Leadership research methods : progressing back to process 2. Leadership and levels of analysis : clarifications and fixes for what's

wrong 3. Leadership assessment can be better : directions for selection and

performance management 4. The self-selection bias in leadership : understanding reluctant

leaders Part II. Increasing the scope of leadership research 5. Leadership and ethics : you can run but you cannot hide from the

humanities 6. Leadership is male-centric : gender issues in the study of leadership 7. Are leadership theories western-centric? : transcending cognitive

differences between the east and the west 8. Leadership and the medium of time 9. Leaders are complex: expanding our understanding of leader

identity 10. Turning the blind eye to destructive leadership : the forgotten

destructive leaders Part III. Improving leadership practice and expanding our thinking about leadership 11. Leadership development starts earlier than we think : capturing the

capacity of new leaders to address the leader talent shortage 12. What is wrong with leadership development and what might be done

with it? 13. Solving the problem with leadership training : aligning contemporary

behavior-based training with mindset conditioning

Summary: Leadership practitioners and those who seek to develop leadership are concerned with whether they are using evidence-based best practices to develop leadership capacity in themselves and others. Are we indeed using best practices in the study, practice, and development of leadership? This book seeks to draw attention to the limitations of extant work on leadership, and to provide suggestions for a way forward. Presenting chapters on topics ranging from research methodology, gender and cross-cultural issues in leadership studies, and the role of the humanities in our understanding of leadership, the book represents a rigorous multidisciplinary collaboration. This is a must-read for graduate students studying leadership, leadership consultants and trainers, leadership scholars, and anyone who practices, teaches, or seeks to develop leadership. It will help expand the horizons of how we

14. Critical leadership studies : exploring the dialectics of leadership 15. Leadership for what?

think about and practice leadership.

Bridging Disciplinary Perspectives of Country Image Reputation, Brand and Identity Ed by Diana Ingenhoff, Candace White, Alexander Buhmann and Spiro Kiousis Routledge Taylor and Francis Group: New York, 2019

309p. 9781138281356

320.54 BRI / M0035344

Connect to Koha… Content: 1. Charting the landscape in research on country image, reputation, brand, and

identity: A trans-disciplinary overview Part I: Business Studies 2. Country, Product-Country, Country-of-origin, or Place Image? Perspectives on a

Perplexing Theme: Place-Product Associations and Their Effects 3. The role of country images in international marketing: Country-of-origin

effects 4. Nation Branding, Product Country Images, and Country Rankings 5. Evaluation of nation brand indexes Part II: Social Psychology 6. National Identity and Collective Memory: A Social Psychological Perspective 7. Mediating' national anxieties via stereotyping the French 'threatening Other':

Analysis of the 2011 Rugby World Cup in New Zealand media coverage 8. National stereotypes in Central Europe: Their accuracy, convergence and

mirroring Part III: Sociology and Political Science 9. The Global Construction of National Reputation 10. World Opinion, Country Identity, and Country Images: Some Reflections 11. Mediated Public Diplomacy as a Function of Government Strategic Issue

Management 12. Country Image in Public Diplomacy: From Messages to Relationships Part IV: Communication Science 13. Media influence on the public's perceptions of countries: Agenda setting and

international news 14. Talking at Audiences: Networking and Networks in Country Images 15. Analyzing Value Drivers and Effects of 4D-Country Images on Stakeholders'

Behavior Across Three Different cultures Part V: Bridging disciplinary perspectives 16. Epilogue: Bridging disciplinary perspectives about country image, reputation,

brand and identity

Summary: Country image and related constructs, such as country reputation, brand, and identity, have been subjects of debate in fields such as marketing, psychology, sociology, communication, and political science. This volume provides an overview of current scholarship, places related research interests across disciplines in a common context, and illustrates connections among the constructs. Discussing how different scholarly perspectives can be applied to answer a broad range of related research questions, this volume aims to contribute to the emergence of a more theoretical, open, and interdisciplinary study of country image, reputation, brand, and identity.

Communication in Organizations: Basic Skills and Conversation Models by Henk T. Van der Molen and Yvonne H. Gramsbergen-Hoogland Routledge: Oxon, 2019 2nd ed 199p 9781138552128

658.45 MOL / M0035347

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Content: PART I: Basic communication skills 1. Regulating skills 2. Listening skills 3. Sender skills PART II: Dialogues 4. Interviewing 5. The selection interview 6. The job application interview 7. The performance evaluation

interview 8. The career interview 9. The personal problems

interview 10. Handling complaints 11. Breaking bad news 12. The sales or acquisition

interview PART III: Group conversations 13. Decision making 14. Leading meetings 15. Conflict management 16. Negotiating 17. Giving presentations

Summary:

One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is now outdated. It has been replaced by the conviction that leadership and communication skills can be learnt. This second edition of Communication in Organizations continues to give clear advice and guidance on communicating in a range of different contexts in the workplace. From handling complaints and breaking bad news to negotiating deals and giving presentations, it explores the building blocks to effective communication skills, nurturing the leadership qualities required in any organization. By defining the abstract concepts of ‘organization’ and ‘communication’, it provides readers with the necessary skills to conduct any conversation on a professional manner. Illustrated with concrete examples throughout, this new edition includes a new chapter on career coaching, with exercises and ideas for role-play to enable the ideas to come alive. The three parts work seamlessly to expand the readers’ conversation skill-set as they progress through the book. Communication in Organizations is an invaluable resource for students of management and business psychology, as well as those taking courses who are already in the workplace. The practical aspects compliment both introductory and advanced courses in interpersonal communication, leadership and business and professional communication.

Designing the Purposeful World: The Sustainable Development Goals as a Blueprint for Humanity by Clive Wilson Routledge: Oxon, 2018

133p 9780815381327

338.927 WIL / M0035356

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Content: 1. Introduction – why any one of us can

make a difference 2. Reasons for hope – building on the

thoughts of Al Gore 3. A personal story – the author’s journey to

now 4. Designing purposeful organisations – a

synopsis of the necessary conditions for change

5. Several fractal leaps of scale – from single cells to humanity

6. The purpose of humanity 7. A shared vision – how the SDGs define our

future in a way we can all accept 8. Engaging absolutely everyone in the SDGs 9. Building the structures for change 10. Why our values and behaviors (our

consciousness) must evolve to support change

11. Measuring results and defining success 12. Playing to the strengths of humanity 13. In closing

Summary: In September 2015, at the United Nations, world leaders agreed on seventeen Sustainable Development Goals or SDGs. This book extrapolates the SDGs into the idea of a purposeful world. In this context, the purpose for humanity is to thrive sustainably alongside other life forms and to consciously celebrate the process. The SDGs serve as a powerful vision, time-stamped at the 2030 time horizon, not just for world leaders but for us all. However, faced with the challenges of implementing the SDGs, we (including business leaders, government leaders and anyone wishing to make a difference) can feel overwhelmed. Wilson takes the reader on a journey of thought and invites them to work out their personal role in sustainability as well as their collaborative role alongside others in their communities and organisations. Written in a very accessible style, the book celebrates some of the many achievements made by ordinary people as a catalyst for hope, sets out a number of achievable goals and provides exercises to enable the reader to adopt practices that help to make a difference. It is the perfect book to help turn the SDGs into action at every level – governmental, Organisational and personal.

Entrepreneurship in China: The Emergence of the Private Sector by Andrew Atherton and Alex Newman Routledge Taylor and Francis Group: Oxon, 2018

169p 9781138650121

338.040951 ATH / M0035359

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Content: 1. China’s Entrepreneurial

Transformation 2. China’s Entrepreneurs and

Private Enterprises 3. The Evolution and

Emergence of Entrepreneurship in China

4. Models of Entrepreneurship in China

5. China’s Market Dynamics. Domestic Competition and International Expansion

6. Financing Entrepreneurship in China

7. Chinese Business Culture and Entrepreneurship

8. Dealing with the Government

9. Doing Business with Chinese Entrepreneurs

10. The Future of Entrepreneurship in China

Summary: The Chinese economy has grown faster for a longer period than any other

economy in the world. It is now the second, and will soon become the

largest, global economy. This is an astonishing transformation of a country

that in the late 1970s was one of the poorest in Asia. Central to this

economic miracle has been the emergence of a private sector of

entrepreneurs who have started and grown businesses of all sizes and

types. This book explores these wealth creators and builders of China’s new

economy and offers guidance on the best ways to work with China’s

entrepreneurs and their growing businesses.

Entrepreneurship in China looks at the dynamic and changing nature of

entrepreneurship, and the need for entrepreneurs to refine, adapt and

evolve their approaches within an uncertain, fast-changing and volatile

environment. This book examines the distinctive and particular context of

China for entrepreneurs, and offers insights into how entrepreneurship has

emerged as the driver of China’s economy. This book will benefit business

people, policy makers and researchers seeking to understand Chinese

entrepreneurship and offers guidance to practitioners interested in working

with private Chinese businesses.

Giving Voice to Values in Accounting by Tara J. Shawver and William F. Miller Routledge: Oxon, 2019

95p 9780815364184

174.9657 SHA / M0035360

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Content: 1. Review of the Existing Literature

related to GVV in Accounting 2. Assessing the Impact of GVV

Modules in Accounting Courses 3. Building Action-Oriented Tools to

Tackle Ethical Challenges in the Accounting Profession

4. Sidney McCallum Teaching Case with notes

5. A Matter of Freight Teaching Case with notes

6. Stefano Foods Teaching Case 7. Locus of Responsibility: Where

Summary: There has been much written on the importance of responsibility accounting and integrated reporting to ensure business accountability, but not on how to be a responsible accountant. As the accounting profession is built on the foundation of maintaining public trust, making the right decisions when faced with a challenging dilemma has a major impact on the long-term performance and perception of the firm as well as personal credibility. Accountants make judgment calls on a regular basis: they are privy to highly confidential information regarding their clients and their clients' businesses. Unethical earnings management practices can easily lead to falsifying records, but how does the accounting professional avoid succumbing to these practices when faced with other pressures? Giving Voice to Values in Accounting is the first book to explain the

does the responsibility lie? Teaching Case

8. Non-GAAP Earnings: A failure to protect the public trust? Teaching Case

9. Accounting Professional Standards and Implications for Practice

ethical dilemmas faced by accountants in their day-to-day work and to provide clear guidance for accounting students and professionals in navigating through these issues. The Giving Voice to Values (GVV) framework focuses on resolving ethical conflict by encouraging individuals to act on their values. This book provides accounting educators, coaches, trainers and professionals with both the impetus and the tools to easily implement the GVV offering into their own work, their organizations and in the classroom.

Global Leadership: A Transnational Perspective by Gama Perruci Routledge: Oxon, 2019

223p 9781138061972

658.4092 PER / M0035362

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Content: Part I: Framing Global Leadership 1. The Study and Practice of Global

Leadership 2. Defining Global Leadership 3. Leadership in the New Global

Context Part II: Global Leadership in Action 4. Leading in a Non-Crisis Context:

Transactional Global Leadership 5. Leading in a Non-Crisis Context:

Participative Global Leadership 6. Leading Change: Transformational

Global Leadership 7. Leading in a Crisis Context:

Directive Global Leadership Part III: Competencies of a Global Leader 8. Cultivating a Global Mindset 9. Developing Intercultural

Communication 10. Leveraging Diversity and Inclusion 11. Managing Intercultural Conflict 12. Leading in the New Millennium

Summary: The clash of cultures, coupled with rapid technological advances, seems to be pushing us in paradoxical directions. On the one hand, the world seems to be falling apart; while on the other, the world seems to be converging. Do we have thoughtful leaders to guide us through these uncertain times? As globalization breaks down barriers, global leaders are becoming more visible players on the world stage. From executives of multinational corporations (e.g., high-tech entrepreneurs in Silicon Valley) to social activists (e.g., Malala Yousafzai), individuals from many different cultural backgrounds and ages are reshaping the way we see global leadership. These global leaders have to contend with a variety of transnational contexts that call for different leadership styles. This book assesses four of these styles – transactional, participatory, transformational, and directive – with representative case studies for each. It provides practical skills that global leaders must master in order to be more effective at the transnational level – cultivating a global mindset; developing intercultural communication; leveraging diversity and inclusion; and managing intercultural conflict. Global Leadership is valuable reading for educators in undergraduate and graduate leadership programs; practitioners involved in global for-profit and nonprofit organizations; and leadership educators interested in exploring the impact of technology on global leadership. It provides an excellent balance between the study and practice of global leadership.

Handbook of Competence and Motivation: Theory and Application Ed by Andrew J. Elliot, Carol S. Dweck and David S. Yeager The Guilford Press: New York, 2017 2nd ed 722p 9781462536030 153.8 HAN / M0035364

Connect to Koha… Content:

Summary:

Part I: The Content of Global Business 1. Globalization: Current Status and

Future Prospect 2. Trade: Rhetoric and Practice 3. Foreign Direct Investment Part II: The Context of Global Business 4. Economic Environment 5. Political and Legal Environment 6. Social and Cultural Environment 7. The Foreign Exchange Market and

the International Monetary System Part III: Managing Global Business 8. Managing Entry and Exit Decisions 9. Managing People: Global Talent

Management 10. Managing Money: Finance,

Accounting, and Taxation 11. Managing Operations: R&D,

Production, and Supply Chain 12. Managing Customers: Marketing and

Sales 13. Managing Sustainability: Corporate

Social Responsibility and Business Ethics

Now completely revised (over 90% new), this handbook established the concept of competence as an organizing framework for the field of achievement motivation. With an increased focus on connecting theory to application, the second edition incorporates diverse perspectives on why and how individuals are motivated to work toward competence in school, work, sports, and other settings. Leading authorities present cutting-edge findings on the psychological, sociocultural, and biological processes that shape competence motivation across development, analyzing the role of intelligence, self-regulated learning, emotions, creativity, gender and racial stereotypes, self-perceptions, achievement values, parenting practices, teacher behaviors, workplace environments, and many other factors. As a special bonus, purchasers of the second edition can download a supplemental e-book featuring several notable, highly cited chapters from the first edition.s New to This Edition *Most chapters are new, reflecting over a decade of theoretical and methodological developments. *Each chapter now has an applied as well as conceptual focus, showcasing advances in intervention research. *Additional topics: self-regulation in early childhood, self-determination theory, challenge and threat appraisals, performance incentives, achievement emotions, job burnout, gene-environment interactions, class-based models of competence, and the impact of social group membership.

Human Resource Management: A Nordic Perspective Ed by Helene Ahl, Ingela Bergmo-Prvulovic, and Karin Kilhammar Routledge: Oxon, 2019

225p 9781138592858

658.3 HUM / M0035366

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Content:

Part I: General features of HR work 1. Developing co-worker ship in organisations 2. Effective interaction in organisations 3. Organizing for knowledge and learning – a

balancing act between divergent forces 4. Career’ from a perspective of effort and reward 5. Creativity at the workplace 6. Recruitment mistakes, future employees and

fabulous fantasies: the market’s need of magical qualities

Part II: Diversity and inclusion 7. The equality work that needs to be done 8. Heteronomy, LGBTQ, and queer at the workplace 9. Generational differences at the workplace 10. Professional development for older colleagues 11. Understanding why an immigrant neurosurgeon is

driving your taxi: on highly qualified foreign Labour looking for work in your country

12. Functional workplaces for people with disabilities 13. Working in knowledge-intensive organisations

when it is impossible to be physically present: female employees who suffer from chronic illnesses

14. Those who know more than you: talent management in the Google era

Summary: Sweden has one of the lowest national debts in Europe, a well-educated workforce, and the country consistently ranks in top positions of the best places to live and work in the world. Human Resource Management: A Nordic Perspective offers a unique and valuable insight into the working practices of HRM in Sweden, which has been explicated for an international audience. The book offers readers outside of the country alternative methods for improving efficiency and well-being in their own workplace. A team of experienced contributors based in Sweden discuss and analyse the Nordic tradition of inclusive and participative management and present different perspectives on creating a work-life suitable for every person involved. The first part of the book includes chapters on general issues in HR work such as development and learning, selection, teamwork, career paths, and cooperation within organisations. The second part addresses diversity, inclusion, and how discriminatory practices can be avoided. This book will be a valuable resource for students of: HRM, business, management, education, psychology, sociology, as well as human resource management professionals who are seeking new ways to balance economic and human values.

Infonomics: How to Monetize, Manage, and Mea Information as an Asset for Competitive Advantage by Douglas B. Laney and Gartner Inc Bibliomotion Inc.: Oxon, 2018

320p 9781138090385

658.4038 LAN / M0035367

Connect to Koha… Content: Part I: Monetizing Information As An Asset 1. Why Monetize Information 2. Top Ways to Monetize Information 3. Methods for Monetizing

Information 4. Analytics: The Engine of

Information Monetization Part II: Managing Information As An Asset 5. Information Management Maturity

and Principles 6. Information Supply Chains and

Ecosystems 7. Leveraging Information Asset

Management Standards and Approaches

8. Applied Asset Management for Improved Information Maturity

Part III: Measuring Information As An Asset 9. Is Information an Asset 10. Who Owns the Information 11. Quantifying and Accounting for

Information Assets 12. Adapting Economic Principles for

Information 13. Infonomics Trends

Summary: Many senior executives talk about information as one of their most important assets, but few behave as if it is. They report to the board on the health of their workforce, their financials, their customers, and their partnerships, but rarely the health of their information assets. Corporations typically exhibit greater discipline in tracking and accounting for their office furniture than their data. Infonomics is the theory, study, and discipline of asserting economic significance to information. It strives to apply both economic and asset management principles and practices to the valuation, handling, and deployment of information assets. This book specifically shows: CEOs and business leaders how to more fully wield information as a corporate asset CIOs how to improve the flow and accessibility of information CFOs how to help their organizations measure the actual and latent value in their information assets. More directly, this book is for the burgeoning force of chief data officers (CDOs) and other information and analytics leaders in their valiant struggle to help their organizations become more infosavvy. Author Douglas Laney has spent years researching and developing Infonomics and advising organizations on the infinite opportunities to monetize, manage, and measure information. This book delivers a set of new ideas, frameworks, evidence, and even approaches adapted from other disciplines on how to administer, wield, and understand the value of information. Infonomics can help organizations not only to better develop, sell, and market their offerings, but to transform their organizations altogether.

Leadership Agility: Developing Your Repertoire of Leadership Styles by Ron Meyer and Ronald Meijers Routledge Taylor and Francis Group: Oxon, 2018

266p 9781138065109

658.4092 RON / M0035372

Connect to Koha… Content: Part I: Leadership 1. The Nature of Leadership 2. The Practice of Leadership Part II: Interpersonal Leadership

Summary: Leadership is about influencing others to move in a certain direction and there are many ways of achieving this influence. Each of these leadership styles has its inherent qualities and pitfalls, and will

3. Interpersonal Steering: The Paradox of Activities & Conditions,

4. Interpersonal Feedback: The Paradox of Challenge & Appreciation,

Part III: Organizational Leadership 5. Organizational Composition: The Paradox of Unity

& Diversity, 6. Organizational Decision-Making: The Paradox of

Direction & Participation, Part IV: Strategic Leadership 7. Strategic Goal-Setting: The Paradox of Idealism &

Realism, 8. Strategic Priority-Setting: The Paradox of

Exploitation & Exploration, Part V: Leadership and Mission 9. Purpose-Setting: The Paradox of Wealth & Health, 10. Interests-Setting: The Paradox of Self-

Actualization & Service, Part VI: Leadership and Self 11. Leadership Problem-Solving: The Paradox of

Thought & Action, 12. Leadership Attunement: The Paradox of

Authenticity & Adjustment, Part VII: Leadership Development 13. Developing Leadership Agility 14. Mastering Leadership Agility

be more suited to specific people and different circumstances. The more leaders understand their preferred leadership styles and are able to flexibly switch to the most suitable style given the situation, the more effective they will be. This book maps out ten sets of opposite leadership styles, giving readers the possibility to understand the strengths and weaknesses of both sides, and to identify their own current preference. The ten leadership style dimensions cover the full range of leadership roles, from the leader as coach (interpersonal leadership), to the leader as organizer (organizational leadership), as strategist (strategic leadership), as sense-maker (leadership and mission) and as role model (leadership and self). Readers are invited to draw up their own leadership development plans, which is supported by an interactive App. Readers are also challenged to reflect on how they would approach a number of cases, after which they can go to an interactive web-forum to read how others have responded and engage in a discussion with them. Leadership Agility is a useful tool for practitioners in the corporate world as well as business students and emerging leaders.

Managing Leadership Paradoxes by Lotte Luscher Routledge: Oxon, 2019

170p 9781138497054

658.4092 LUX / M0035375

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Content: Part I: Paradoxical leadership as a way of thinking 1. Complex Leadership 2. Leadership Concept Across Paradigms 3. The Lego Project: An Encounter with

Leadership's Paradoxes Part II: Paradoxical Leadership development 4. The Organizational Paradox: The Paradox

Inherent in Organizational Life 5. Organizational Paradoxes in Practice:

Examples of Organizational Change 6. The Role Paradox: Contradictory Demands

of Leadership 7. Role Paradoxes in Practice: Examples of

Leadership Development 8. Paradox of Belonging: The Emotional

Aspect 9. The Paradoxes of Belonging in Practice:

Moving woward Relationships and a well-functioning Management Team

Part III: Leading through paradox: Acceptance, Positioning and integrative thinking 10. Integrative Thinking

Summary: Managers today are faced with numerous complex challenges speckled with paradoxes. They must have a sharp economical focus while simultaneously engaging in creative and innovative thinking. They must support individuals as well as teams, think globally, and do business locally. This book views complexity as a fundamental element of leadership, rather than something that should simply be reduced and removed. It presents a leadership concept that includes both sides of the paradox. Managing Leadership Paradoxes uses case studies and practical exercises to show how managers can maintain decisiveness in the face of paradoxes, complexities, and contradictory demands. Lotte Lüscher draws on research gleaned from managers within the international corporation, Lego, to provide first-hand knowledge of how a large-scale organization meets and manages change paradoxes, rather than treating them as something that needs to be reduced and removed. It will assist managers and aspiring managers in expanding their understanding of leadership challenges beyond dilemmas, and equip them with the managerial skills to handle the most persistent and pervasive paradoxical challenges that arise as a result of organizational change. The book will be of interest to leaders and managers, as well as students of leadership,

11. Reflective Distance, Oscillation and Positioning

12. Acceptance 13. Managerial Flow - Leading through Paradox

management and organizational studies.The intent is to provide the reader with a foundation for reflecting on his or her own leadership practice with special focus on organizational complexity, ambiguity, and paradoxes.

A First Course in Quality Engineering: Integrating Statistical and Management Methods of Quality by K. S. Krishnamoorthi, V. Ram Krishnamoorthi and Arunkumar Pennathur CRC Press: Boca Raton, 2019 3rd ed 600p 9781498764209

658.562 KRI / M0035395

Connect to Koha… Content:

1. Introduction to

Quality 2. Statistics for

Quality 3. Quality in Design 4. Quality in

Production: Process Control – I

5. Quality in Production – Process Control II

6. Managing for Quality

7. Quality in Procurement

8. Continuous Improvement of Quality

9. A System for Quality

Summary: This book is the leader among the new generation of text books on quality that follow the systems approach to creating quality in products and services; the earlier generations focused solely on parts of the system such as statistical methods, process control, and management philosophy. It follows the premise that the body of knowledge and tools documented by quality professionals and researchers, when employed in designing, creating and delivering the product will lead to product quality, customer satisfaction and reduced waste. The tools employed at the different stages of the product creation cycle are covered in this book using real world examples along with their theoretical bases, strengths and weaknesses. This textbook can be used for training - from shop floor personnel to college majors in business and engineering to practicing professionals. Graduate students training as researchers in the quality field will also find useful material. The book has been used as the text for a Professional Series Massive Open Online Course offered by the Technical University of Munich on edX.org, through which tens of thousands of participants from all over the world have received training in quality methods. According to Professor Dr. Holly Ott, who chose the book for the course, the text is one of the main factors contributing to success of this MOOC. The Third Edition has been fully revised to be friendly for self-study, reflects changes in the standards referenced such as ISO 9000, and includes new examples of application of statistical tools in health care industry.

Brand Love is not Enough: A Theory of Consumer Brand Relationships in Practice by Max Blackston Routledge Taylor and Francis Group: New York, 2018

414p. 9781138039827

658.827 BLA / M0035399

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Content: 1. The I-mage Gap 2. The Relational Brand 3. Relationships with

Packaged Goods Brands 4. Relationships with

Prestige Brands 5. How Brand

Summary: How would you feel about a bank that handled all of your financial needs efficiently, but made you feel like a dummy? In a relationship between two people, what the other person thinks of you (or what you believe they think of you) exerts great influence on the quality of your relationship. The same is true for your relationship with brands. In this trailblazing book, Blackston extends his theory on consumer brand relationships introduced in the 1990s. He introduces a new construct called

Relationships Mitigate consumers Risk

6. Relationships with Corporate Brands

7. Universal Brand Relationships

8. Branded relationships and the value of branded Businesses

"brand's attitude," which complements the idea of brand image and introduces a typology of consumer relationships that is richer and more varied than the familiar concept of brand love. This construct describes more fully the two-way street that exists between consumers and brands, and fills a crucial gap in traditional branding literature in explaining consumers’ brand purchasing and usage behavior. Drawing on numerous actual examples and cases from a variety of different industries and supported by 30 years of consumer data, Brand Love is not Enough should be on the shelf of any serious marketer or student of branding.