institute of hospitality ebooks 2013

v. 1.1

INSTITUTE OF HOSPITALITY EBOOKS 2013 HELD IN e-RESOURCES COLLECTION

TITLE DATE AUTHOR PUBLISHER

1001 Ways to Make More Money As a Speaker, Consultant, or Trainer : Plus 300 Rainmaking Strategies for Dry Times

2004 Walters, Lillet. McGraw-Hill Professional

201 Ways to Turn Any Employee Into a Star Performer {McGraw Hill Professional}

2004 Hawley, Casey Fitts. McGraw-Hill

24 Hours to the Perfect Interview : Quick Steps for Planning, Organizing & Preparing for the Interview That Gets the Job

2004 DeLuca, Matthew J.; DeLuca, Nanette F.

McGraw-Hill

A Career As a Chef : The Creative Cook Is the Key to a Successful Restaurant {Careers ; No. 230}

2005 Institute for Career Research

Absolute Beginner’s Guide to Winning Presentations

2004 Weissman, Jerry.; Kaszubski, William

Que Pub.

Accountability : Managing for Maximum Results {Fifty-Minute Series}

2002 Lloyd, Sam R. Crisp Learning

Accounting and Financial Analysis in the Hospitality Industry {Butterworth-Heinemann Hospitality Management Series}

2005 Hales, Jon. Elsevier Butterworth-Heinemann

Addressing Foodborne Threats to Health : Policies, Practices, and Global Coordination

2006 National Academies Press

Adventure Tourism : The New Frontier 2003 Swarbrooke, John. Butterworth-Heinemann Advertising in Tourism and Leisure 2001 Morgan, Nigel.;

Pritchard, Annette. Butterworth-Heinemann

American Dietetic Association Guide to Eating Right When You Have Diabetes

2003 Powers, Margaret A John Wiley

Analyzing Operations in Business : Issues, Tools, and Techniques

1998 Summers, Michael Roger.

Quorum Books,

Architecture and Tourism : Perception, Performance, and Place {English ed.}

2004 Lasansky, D. Medina.; McLaren, Brian.

Berg

Arts, Entertainment and Tourism 2000 Hughes, Howard. Butterworth-Heinemann At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques

2012 Eliason, Frank Wiley

Auditing for Managers : The Ultimate Risk Management Tool

2005 Pickett, K. H. Spencer.; Pickett, Jennifer M.

John Wiley & Sons

A-Z of Facilities and Property Management 2006 Martin, David M Thorogood Bartending for Dummies {For Dummies; 3rd ed.} 2006 Foley, Ray. Wiley Basic Business Math : A Life-skills Approach {Fifty-Minute Series}

1997 Truchon, Richard P. Crisp Publications

Basic Economics : A Citizen’s Guide to the Economy

2001 Sowell, Thomas. Basic Books,

Battlefield Tourism : History, Place and Interpretation {Advances in Tourism Research}

2007 Ryan, Chris

v. 1.1

TITLE DATE AUTHOR PUBLISHER Becoming More Effective {Super Series (Institute of Leadership & Management (Great Britain)); 4th ed.}

2003 Thackray, Deirdre.; Jenkins, Dela.; Cadman, Eileen.

Elsevier LTD.

Beginning French for the Utterly Confused 2003 Mercado, A. Sebastian. McGraw-Hill Behind the Smile : The Working Lives of Caribbean Tourism

2003 Gmelch, George. Indiana University Press

Benchmarking in Tourism and Hospitality Industries : The Selection of Benchmarking Partners

2002 Wober, Karl W. CABI Pub.

Benders’ Dictionary of Nutrition and Food Technology {Woodhead Publishing in Food Science, Technology and Nutrition; 8th ed.}

2006 Bender, David A.; Bender, Arnold E.

Woodhead Pub.

Best Practice in Accessible Tourism : Inclusion, Disability, Ageing Population and Tourism

2012 Ambrose, Ivor; Darcy, Simon; Buhalis, Dimitrios.

Channel View Publications

Beyond Branding : How the New Values of Transparency and Integrity Are Changing the World of Brands

2005 Ind, Nicholas. Kogan Page

Bids, Tenders & Proposals : Winning Business Though Best Practice {Rev. 2nd ed.}

2007 Lewis, Harold. Kogan Page Ltd

Bioterrorism : A Guide for Facility Managers 2005 Gustin, Joseph F. Fairmont Press

Bioterrorism and Food Safety 2005 Rasco, Barbara.; Bledsoe, Gleyn E.

CRC Press

Blended Elearning : Integrating Knowledge, Performance, Support, and Online Learning {1St Ed.}

2003 Bielawski, Larry.; Metcalf, David

HRD Press

Brand Called You : Create a Personal Brand That Wins Attention and Grows Your Business

2009 Montoya, Peter.; Vandehey, Tim.

McGraw-Hill Professional

British Tourism : The Remarkable Story of Growth

2005 Middleton, Victor T. C.; Lickorish, Leonard J.

Elsevier/Butterworth-Heinemann

Building Great Customer Experiences 2002 Shaw, Colin.; Ivens, John.

Palgrave Macmillan (UK)

Building Your Career Portfolio 2001 Poore, Carol A. Career Press, Business Development : A Guide to Small Business Strategy

2001 Butler, David. Butterworth-Heinemann

Business Development in Licensed Retailing : A Unit Manager’s Guide {Hospitality, Leisure and Tourism Series}

2003 Lashley, Conrad.; Lincoln, Guy.

Butterworth-Heinemann

Business of Consulting : The Basics and Beyond {Pfeiffer Essential Resources for Training and HR Professionals; 2nd ed.}

2007 Biech, Elaine. John Wiley & Sons, Inc. (US)

Business Research : A Practical Guide for Undergraduate and Postgraduate Students

2003 Collis, Jill.; Hussey, Roger.

Palgrave Macmillan

Business Resumption Planning 2005 Devlin, Edward S. Auerbach Business Travel and Tourism 2001 Swarbrooke, John.;

Horner, Susan. Butterworth-Heinemann

Care Packages for Your Customers : An Idea a Week to Enhance Customer Service {McGraw Hill Professional}

2007 Glanz, Barbara A. McGraw-Hill Professional

v. 1.1

TITLE DATE AUTHOR PUBLISHER Career Bounce-back! : The ‘Professionals in Transition’ Guide to Recovery & Reemployment

1998 Birkel, J. Damian.; Miller, Stacey J.

AMACOM Books

Career Building : Your Total Handbook for Finding a Job and Making It Work

2009 HarperCollins

Career Change Handbook : How to Find Out What You’re Good At and What You Enjoy—then Get Someone to Pay You for It {Rev. and Updated 3rd ed.}

2006 Green, Graham. How To Books, Ltd.

Career Networking : How to Develop the Right Contacts to Help You Throughout Your Working Life

1997 Alexander, Laurel. How To Books, Ltd.

Career Opportunities in the Food and Beverage Industry

2010 Hill, Kathleen. Facts on File, Inc.

Career Opportunities in Travel and Hospitality {Career Opportunities}

2010 Burns, Jennifer Bobrow.

Facts on File, Inc.

Careers for Gourmets & Others Who Relish Food {VGM Careers for You Series}

2002 Donovan, Mary Deirdre. VGM Career Books,

Careers in Management Consulting : Sharing Expertise and Knowledge {Careers ; No. 302}


Careers in Meeting and Events Management, Hospitality Marketing : Increasingly Important Business Function Planning Everything From Sales Me


Case Studies in Ecotourism 2003 Buckley, Ralf. CABI Pub. Catering Management {3rd ed.} 2007 Scanlon, Nancy Loman. John Wiley & Sons Check Your English Vocabulary for Leisure, Travel and Tourism

2007 Wyatt, Rawdon A & C Black

Chocolates On the Pillow Aren’t Enough : Reinventing the Customer Experience

2007 Tisch, Jonathan M. John Wiley & Sons, Inc.

Class Acts : Service and Inequality in Luxury Hotels

2007 Sherman, Rachel. University of California Press

Coaching for Commitment : Achieving Superior Performance From Individuals and Teams {Pfeiffer Essential Resources for Training and HR Professionals}

2008 Coe, Cindy.; Zehnder, Amy; Kinlaw, Dennis C.

Pfeiffer

Coaching for Emotional Intelligence : The Secret to Developing the Star Potential in Your Employees

2007 Wall, Bob. Amacom

Competency-based Performance Reviews : How to Perform Employee Evaluations the Fortune 500 Way

2008 Kessler, Robin. The Career Press

Competing in a Service Economy : How to Create a Competitive Advantage Through Service Development and Innovation {University of Michigan Business School Management Series}

2003 Gustafsson, Anders.; Johnson, Michael D.

John Wiley & Sons, Inc. (US)

Competitive Tendering : Management and Reality : Achieving Value for Money

1997 Sayers, Philip E & FN Spon

Concurrent Marketing : Integrating Product, Sales, and Service

1995 Cespedes, Frank V. Harvard Business School Press,

v. 1.1

TITLE DATE AUTHOR PUBLISHER Conferences and Conventions : A Global Industry

2003 Rogers, Tony. Butterworth-Heinemann

Conservation and Sustainability in Historic Cities

2007 Rodwell, Dennis Blackwell

Conversational Spanish Grammar for the Hospitality Classroom

2007 Casado, Matt A. John Wiley & Sons

Corporate Environmental Management 2008 Darabaris, John. CRC Press Corporate Social Responsibility : Balancing Tomorrow’s Sustainability and Today’s Profitability

2006 Hawkins, David E. Palgrave Macmillan

Corporate Social Responsibility : Doing the Most Good for Your Company and Your Cause

2005 Kotler, Philip.; Lee, Nancy

Wiley

Countdown to French : Learn to Communicate in 24 Hours

2004 Stein, Gail. McGraw-Hill

Creating Experiences in the Experience Economy

2008 Darmer, Per; Sundbo, John

Edward Elgar Publishing Ltd

Crisis Management in the Food and Drinks Industry : A Practical Approach {2Nd Ed.}

2005 Doeg, Colin. Springer

Crisis Management in the Tourism Industry 2003 Glaesser, Dirk. Butterworth-Heinemann

Cruise Operations Management : Hospitality Perspectives

2012 Gibson, Philip Routledge

Cruise Operations Management {Management of Hospitality and Tourism Enterprises Series}

2006 Gibson, Philip. Elsevier Butterworth-Heinemann

Cruise Ship Tourism 2006 Dowling, Ross Kingston.

CABI Pub.

Culinary Calculations : Simplified Math for Culinary Professionals

2004 Jones, Terri. John Wiley

Culinary Creation : An Introduction to Foodservice and World Cuisine {Butterworth-Heinemann Hospitality Management Series}

2006 Morgan, James L. Elsevier Ltd.

Culinary Taste : Consumer Behaviour in the International Restaurant Sector

2004 Sloan, Donald. Elsevier Butterworth Heinemann

Cultural Tourism in a Changing World : Politics, Participation and (Re)presentation {Tourism and Cultural Change ; 7}

2006 Smith, Melanie K.; Robinson, Mike


Customer Care Excellence : How to Create an Effective Customer Focus {5th Ed.}

2008 Cook, Sarah. Kogan Page

Customer Relationship Management : Concepts and Technologies {2nd Ed.} [3 users]

2009 Buttle, Francis. Elsevier Ltd.

Customer Relationship Management : Concepts and Tools

2004 Buttle, Francis. Elsevier

Customer Service Training {Trainer’s Workshop Series}

2006 Kamin, Maxine. Elsevier

Customer Service Management Training 101 2012 Evenson, Renee. AMACOM

Customer Service Training 101 : Quick and Easy Techniques That Get Great Results (2nd ed.)

2011 Evenson, Renee AMACOM Books

v. 1.1

TITLE DATE AUTHOR PUBLISHER Delicious Desserts When You Have Diabetes : Over 150 Recipes

2003 Kapoor, Sandra John Wiley

Delighting Your Customers—on a Shoestring : Delivering Excellent Customer Service Without Breaking the Bank {Business on a Shoestring}

2007 Owton, Avril. A & C Black Publishers Limited

Delivering Effective Training Sessions {Fifty-Minute Series}

1993 McArdle, Geri E. H. Crisp publications

Design and Equipment for Restaurants and Foodservice : a Management View {3rd ed.}

2009 Katsigris, Costas.; Thomas, Chris


Destination Benchmarking : Concepts, Practices and Operations

2004 Kozak, M. CABI Pub.

Destination Branding : Creating the Unique Destination Proposition

2002 Morgan, Nigel.; Pritchard, Annette.; Pride, Roger.


Destination Recommendation Systems : Behavioral Foundations and Applications

2006 Fesenmaier, Daniel R.; Wöber, Karl W.; Werthner, H.

CABI Pub.

Developing Employee Capital : Setting the Stage for Lifelong Learning

2004 Kalamas, David J.; Kalamas, Joan Berry

HRD Press

Developing Hospitality Properties and Facilities [3 users]

2004 Ingram, Hadyn; Ransley, Josef.


Dictionary of Travel, Tourism and Hospitality 2003 Medlik, S. Boston

Differences That Work : Organizational Excellence Through Diversity {Harvard Business Review Book Series}

1994 Gentile, Mary C. Harvard Business School Pub.

Earn Money in Retirement : How to Draw On a Lifetime of Experience to Supplement Your Pension

2006 Green, Jim. How To Books, Ltd.

E-business Fundamentals {Routledge E-business Series}

2003 Jackson, Paul J.; Harris, Lisa.; Eckersley, Peter M.

Routledge

Ecotourism : An Introduction 2003 Fennell, David A. Routledge

Ecotourism {3rd ed.} 2008 Fennell, David A. Ecotourism Programme Planning 2002 Fennell, David A. CABI Pub. Effective Customer Care {Creating Success} 2010 Wellington, Patricia. Kogan Page Employment Relations in the Hospitality and Tourism Industries {Routledge Studies in Employment Relations}

2004 Lucas, Rosemary. Routledge

End of Life in Care Homes : A Palliative Approach

2003 Katz, Jeanne.; Peace, Sheila M.

Oxford University Press

Entrepreneur’s Guide to Advertising (The Entrepreneur’s Guide)

2010 Ogden, James R.; Rarick, Scott

ABC-CLIO

Environment and Tourism {Routledge Introductions to Environment Series; 2nd ed.}

2008 Holden, Andrew.

Essentials of Human Nutrition {2nd ed.} 2002 Mann, Jim.; Truswell, A. Stewart.

Oxford University Press

Essentials of Sports Nutrition 2002 Brouns, F. Wiley

v. 1.1

TITLE DATE AUTHOR PUBLISHER Event Marketing : How to Successfully Promote Events, Festivals, Conventions, and Expositions {Wiley Event Management Series}

2002 Hoyle, Leonard H. J. Wiley

Events Design and Experience {Events Management Series; 1st ed.} [3 users]

2007 Berridge, Graham. Butterworth-Heinemann

Events Management [3 users] 2012 Bladen, Charles. Routledge

Events Management [3 users] 2011 Bowdin, G. A. J. Butterworth-Heinemann

Events Management {Events Management Series; 2nd Ed.}

2006 Bowdin, G. A. J. Elsevier/Butterworth-Heinemann

Excel Models for Business and Operations Management

1999 Barlow, John F. Wiley

Excuses, Excuses, Excuses : For Not Delivering Excellent Customer Service – and What Should Happen!

2001 Doane, Darryl S.; Sloat, Rose D.

HRD Press

Executive Stamina : How to Optimize Time, Energy, and Productivity to Achieve Peak Performance

2008 Seldman, Marty.; Seldman, Joshua


Exercise and Sport in Diabetes {Diabetes in Practice; 2nd ed.}

2005 Nagi, Dinesh John Wiley

Facilities Management Handbook 2009 Booty, Frank. Elsevier/Butterworth-Heinemann

Facilities Manager's Desk Reference 2010 Wiggins, Jane M. Blackwell

Fast and Simple Diabetes Menus 2004 Wedman-St. Louis, Betty

McGraw-Hill

Festival and Events Management : An International Arts and Culture Perspective [3 users]

2004 Yeoman, Ian. Elsevier Butterworth-Heinemann

Financial Management for Hospitality Decision Makers

2002 Guilding, Chris.

Flight Catering {2nd ed.} 2004 Jones, Peter Elsevier Butterworth-Heinemann

Food and Beverage Cost Control 2002 Miller, Jack E.; Hayes, David K.; Dopson, Lea R.

Wiley,

Food Safety Handbook 2003 Schmidt, Ronald H.; Rodrick, Gary Eugene

Wiley-Interscience

Food Service Manual for Health Care Institutions {3rd ed.}

2004 Puckett, Ruby P.; Byers, Brenda A.

Jossey-Bass

Food Supply Chain Management : Issues for the Hospitality and Retail Sectors

2001 Eastham, Jane F.; Sharples, Liz.; Ball, Stephen D.


Food Tourism Around the World : Development, Management, and Markets

2003 Hall, Colin Michael Butterworth-Heinemann

Franchising Hospitality Services {Hospitality, Leisure and Tourism Series}

2000 Lashley, Conrad.; Morrison, Alison J.

French Cuisine : The Gourmet’s Companion 1997 Sadowski, Jeffrey A. J. Wiley,

Fresh Customer Service Ebook : Treat the Employee As #1 and the Customer As #2 and

2007 Brown, Michael D. Electronic & Database Publishing, Inc.

v. 1.1

TITLE DATE AUTHOR PUBLISHER You Will Get Customers for Life From New Recruit to High Flyer : No-nonsense Advice On How to Fast Track Your Career

2006 Karseras, Hugh. Kogan Page

Front Office Operations and Management 2001 Ismail, Ahmed. Delmar Thomson Learning,

Fundamentals of Menu Planning {3rd ed.} 2009 McVety, Paul J.; Ware, Bradley J.; Ware, Claudette Levesque.


Geotourism 2006 Dowling, Ross Kingston.; Newsome, David

Elsevier Butterworth-Heinemann

Get the Best from a Career Break : How to Make the Most of Your Time Away from the Office {Steps to Success (London, England)}

2005 A & C Black Publishers Limited

Getting Started in Consulting {3rd ed., Completely Updated.}

2009 Weiss, Alan. John Wiley & Sons, Inc. (US)

Global Tourism 2005 Theobald, William F. Elsevier Butterworth-Heinemann

Global Tourism Higher Education : Past, Present, and Future

2012 Hsu, Cathy H. C. Taylor and Francis

Gluten-free for a Healthy Life : Nutritional Advice and Recipes for Those Suffering From Celiac Disease and Other Gluten-related Disorders

2003 Tessmer, Kimberly A. New Page Books,

Guerrilla Marketing Research : Marketing Research Techniques That Can Help Any Business Make More Money

2006 Kaden, Robert J. Kogan Page

Handbook of Hygiene Control in the Food Industry {Woodhead Publishing in Food Science and Technology}

2005 Lelieveld, H. L. M.; Mostert, M. A.; Holah, J. T.

Woodhead Pub.

Harvard Business Essentials. Hiring and Keeping the Best People {Harvard Business Essentials Series}

2002 Harvard Business School Press,

Harvard Business Review On Brand Management {Harvard Business Review Paperback Series}


Harvard Business Review On Breakthrough Leadership {Harvard Business Review Paperback Series}


Harvard Business Review On Customer Relationship Management {Harvard Business Review Paperback Series}


Harvard Business Review On Effective Communication {Harvard Business Review Paperback Series}


Harvard Business Review On Entrepreneurship {Harvard Business Review Paperback Series}


v. 1.1

TITLE DATE AUTHOR PUBLISHER Harvard Business Review On Finding and Keeping the Best People {Harvard Business Review Paperback Series}


Harvard Business Review On Leadership {Harvard Business Review Paperback Series}


Harvard Business Review On Managing Diversity {Harvard Business Review Paperback Series}


Harvard Business Review On Marketing {Harvard Business Review Paperback Series}


Harvard Business Review On Turnarounds {Harvard Business Review Paperback Series}


Harvard Business Review On What Makes a Leader {Harvard Business Review Paperback Series}


Heritage Marketing 2006 Misiura, Shashi. Elsevier Butterworth-Heinemann

Home Care Enteral Feeding {Nestlé Nutrition Workshop Series. Clinical & Performance Programme ; V. 10}

2005 Lochs, H.; Thomas, D. R.

Nestec

Home Parenteral Nutrition 2006 Bozzetti, F.; Staun, Michael.; Gossum, Andre van.

CABI Pub.

Hospitality : A Social Lens {Advances in Tourism Research Series; 1st ed.}

2007 Lashley, Conrad Elsevier

Hospitality Business Development {1st ed.} [3 users]

2010 Hassanien, Ahme;: Dale, Crispin; Clarke, Alan

Butterworth-Heinemann/Elsevier

Hospitality Financial Management 2007 DeFranco, Agnes L.; Lattin, Thomas W.

John Wiley & Sons

Hospitality Law : Managing Legal Issues in the Hospitality Industry {3rd ed.}

2009 Barth, Stephen C John Wiley

Hospitality Law : Managing Legal Issues in the Hospitality Industry {3rd ed.}

2009 Barth, Stephen C.; Hayes, David K.

John Wiley & Sons, Inc.

Hospitality Management Accounting 2004 Jagels, Martin.; Coltman, Michael M.

John Wiley

Hospitality Management Accounting {9th ed.} [3 users]

2007 Jagels, Martin.; Ralston, Catherine E.

John Wiley & Sons

Hospitality Marketing : Principles and Practice [3 users]

2011 Bowie, David; Buttle, Francis.


Hospitality Marketing : An Introduction 2004 Bowie, David.; Buttle, Francis.


Hospitality Marketing Management {4th ed.} 2006 Reid, Robert D.; Bojanic, David C.

Wiley

Hospitality Sales and Promotion : Strategies for Success {Professional Hospitality Guides}

2001 Taylor, Derek. Butterworth-Heinemann

Hospitality Security : Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment

2012 Clifton, Darrell. CRC Press

v. 1.1

TITLE DATE AUTHOR PUBLISHER Hospitality Strategic Management : Concepts and Cases {2nd ed.} [3 users]

2010 Enz, Cathy A. John Wiley & Sons, Inc. (US)

Hotel and Lodging Management : An Introduction

2001 Stutts, Alan T. John Wiley,

Hotel Convention Sales, Services, and Operations

2007 Golden-Romero, Pat. Elsevier/Butterworth-Heinemann

Hotel Front Office Management {4Th ed.} [3 users]

2007 Bardi, James A. John Wiley & Sons

Hotel Management and Operations {4th ed.} [3 users]

2007 Rutherford, Denney G.-O'Fallon, Michael J.

John Wiley

How to Be Better At ... Customer Care 1999 Foster, Timothy R. V. Kogan Page How to Buy & Run a Small Hotel : The Complete Guide to Setting Up and Managing Your Own Hotel, Guesthouse or B&B {5th ed., Rev. and Updated.

2007 Parker, Ken. How To Books

How to Buy & Run Your Own Hotel 2008 Lloyd, Mark. How To Books, Ltd. How to Click With Everyone Every Time 2004 Rich, David. McGraw-Hill

How to Do Everything With Your Web 2.0 Blog 2008 Stauffer, Todd McGraw-Hill How to Get a First : The Essential Guide to Academic Success {Routledge Study Guides}

2004 Dixon, Thomas. Routledge Falmer

How to Interview Like a Top MBA : Job-winning Strategies From Headhunters, Fortune 100 Recruiters, and Career Counselors

2004 Leanne, Shelly. McGraw-Hill

How to Prepare a Business Plan {Sunday Times Business Enterprise Guide; Rev. 4th Ed.}

2004 Blackwell, Edward. Kogan Page

How to Retire Abroad : Your Complete Guide to a Fresh Start in the Sun {3Rd Ed.}

2007 Jones, Roger. How To Books, Ltd.

How to Run a Great Hotel : Everything You Need to Achieve Excellence in the Hotel Industry

2009 Larkin, Enda M. How To Books, Ltd.

How to Start and Run Your Own Bed & Breakfast Inn

1992 Hotch, Ripley.; Glassman, Carl A.

Stackpole Books,

How to Start and Run Your Own Restaurant {Successful Business Start-ups}

2007 Godsmark, Carol. How To Books

How to Write a Great CV : Discover What Interviewers Are Looking For, Focus On Your Strengths and Perfect Your Presentation

2007 McGee, Paul. How To Books

How You Do—What You Do : Create Service Excellence That Wins Clients for Life {McGraw-Hill Professional}

2008 Livingston, Bob. McGraw-Hill Professional

HRD in Small Organisations : Research and Practice {Routledge Studies in Human Resource Development ; 7}

2004 Stewart, Jim; Graham, Beaver

Routledge

Human Resource Management for the Hospitality and Tourism Industries

2007 Nickson, Dennis. Butterworth-Heinemann

Human Resources Management in the Hospitality Industry: An Introductory Guide {8Th Ed.}

2005 Eade, Vincent H.; Boella, M. J.; Goss-Turner, Steven.

Elsevier/Butterworth Heinemann

I’m on LinkedIn, Now What??? : A Guide to Getting the Most Out of LinkedIn {2Nd Ed.}

2008 Alba, Jason. Happy About

v. 1.1

TITLE DATE AUTHOR PUBLISHER Implementing a Training and Development Strategy

2003 Cartwright, Roger. Capstone,

Improve Your Coaching and Training Skills {Creating Success}

2008 Forsyth, Patrick. Kogan Page

Improving Inventory Record Accuracy : Getting Your Stock Information Right

2004 Wild, Antony. Elsevier Butterworth Heinemann

Improving On-the-job Training : How to Establish and Operate a Comprehensive OJT Program

2004 Rothwell, William J.; Kazanas, H. C.

Pfeiffer

Improving Tourism and Hospitality Services 2004 Laws, Eric. CABI Pub.

Innovation in Hospitality and Tourism 2012 Pikkemaat, Birgit-Peters, Mike

Taylor and Francis

International Business and Tourism : Global Issues, Contemporary Interactions {Routledge International Series in Tourism, Business and Management

2008 Coles, Tim.; Hall, Colin Michael

Taylor & Francis Routledge

International Cultural Tourism : Management, Implications, and Cases

2005 Sigala, Marianna.; Leslie, David.


International Handbook of Tourism Education {Advances in Tourism Research Series; 1st Ed.}

2005 Airey, D. W.; Tribe, John.

Elsevier

Introduction to Catering : Ingredients and Success

2001 Shiring, Stephen B.; Jardine, R. William.; Mills, Richard J.

Delmar

Introduction to Management in the Hospitality Industry {9Th Ed.}

2009 Barrows, Clayton W John Wiley

Introduction to the Hospitality Industry {7Th Ed.} 2009 Barrows, Clayton W John Wiley It’s All About Service : How to Lead Your People to Care for Your Customers

2005 Pelletier, Ray. John Wiley & Sons, Inc. (US)

Job Search and Career Checklists : 101 Proven Time-saving Checklists to Organize and Plan Your Career Search

2005 Hirsch, Arlene S. Jist Publishing

Joy of Retirement : Finding Happiness, Freedom, and the Life You’ve Always Wanted

2008 Borchard, David C.; Donohoe, Patricia A.

AMACOM Books

Juggle! : Rethink Work, Reclaim Your Life 2009 Sanders, Ian. John Wiley & Sons, Ltd. (UK)

Just Enough Project Management : The Indispensable Four-step Process for Managing Any Project, Better, Faster, Cheaper

2005 Cook, Curtis R. McGraw-Hill

Kitchens : The Culture of Restaurant Work 1996 Fine, Gary Alan. University of California Press,

Leadership and Personal Development : A Toolbox for the 21st Century Professional

2011 Green, Mike; Amann, W.; Kruckeberg, Katja.

Information Age Pub.

Leisure and Recreation Management {5Th Ed.} 2005 Torkildsen, George. Routledge

Leisure and Tourism Policy and Planning 2002 Veal, Anthony James. CABI Pub. Leisure in Contemporary Society {2Nd Ed.} 2006 Roberts, Kenneth. CABI Pub. Leisure Marketing : A Global Perspective 2005 Horner, Susan.;

Swarbrooke, John. Elsevier Butterworth-Heinemann

Make Your Contacts Count : Networking Know-how for Business and Career Success {2Nd Ed.}

2007 Baber, Anne.; Waymon, Lynne.

AMACOM Books

v. 1.1

TITLE DATE AUTHOR PUBLISHER Making the Most of HACCP : Learning from Other’s Experience {Woodhead Publishing in Food Science and Technology}

2001 Mayes, Tony.; Mortimore, Sara.

CRC Press

Making Work Experience Count : How to Get the Right Work Experience and Improve Your Career Prospects

1999 Longson, Sally. How To Books,

Manage Your Career : How to Develop Your Career in the Right Direction {Steps to Success (London, England)}

2006 A & C Black Publishers Limited

Management By Menu (4Th Ed.) 2008 Kotschevar, Lendal Henry.; Withrow, Diane.

John Wiley & Sons, Ltd. (UK)

Management of Event Operations {Events Management Series}

2006 Tum, Julia.; Norton, Philippa.; Wright, J. Nevan.

Elsevier/Butterworth-Heinemann

Managerial Competence Within the Hospitality and Tourism Service Industries : Global Cultural Contextual Analysis {Routledge Advances in Man

2006 Saee, John. Routledge

Managing Britain’s Marine and Coastal Environment : Towards a Sustainable Future {Routledge Advances in Maritime Research ; 10}

2005 Smith, Hance D.; Potts, Jonathan.

National Maritime Museum

Managing Business Risk : A Practical Guide to Protecting Your Business {2Nd Ed.}

2005 Reuvid, Jonathan. Kogan Page

Managing Coastal Tourism Resorts : A Global Perspective {Aspects of Tourism ; 34}

2007 Agarwal, Sheela; Shaw, Gareth.

Managing Public Sport and Leisure Services 2004 Robinson, Leigh. Routledge

Managing Tourism and Hospitality Services : Theory and International Applications

2006 Prideaux, B.; Moscardo, Gianna.; Laws, Eric

CABI Pub.

Managing Virtual Projects 2005 Gonçalves, Marcus. McGraw-Hill Manual of Travel Agency Practice 2003 Syratt, Gwenda. Elsevier /Butterworth-

Heinemann Marine Ecotourism : Issues and Experiences {Aspects of Tourism ; 7}

2003 Garrod, B.; Wilson, Julie C.

Channel View Publications,

Market Intelligence : How and Why Organizations Use Market Research {Market Research in Practice Series}

2004 Callingham, Martin. Kogan Page

Market Research in Practice : A Guide to the Basics {Market Research in Practice Series}

2004 Hague, Paul N.; Hague, Nick; Morgan, Carol-Ann

Kogan Page

Marketing Hospitality 2002 Hsu, Cathy H. C.; Powers, Thomas F.

J. Wiley,

Marketing in Travel and Tourism 2001 Middleton, Victor T. C.; Clarke, Jackie,


Marketing Research Kit for Dummies 2010 Hyman, Michael R.; Sierra, Jeremy A.


Marketing Your Consulting Services 2003 Biech, Elaine. John Wiley & Sons, Inc. (US)

v. 1.1

TITLE DATE AUTHOR PUBLISHER Marketing Your Service {Self-Counsel Business Series; 4th Ed.}

2003 Withers, Jean.; Vipperman, Carol.

International Self-Counsel Press

Meeting Planner’s Guide to Catered Events 2009 Shock, Patti J.; Stefanelli, John M.


Mentoring in Action : A Practical Guide {2Nd Ed.}

2006 Megginson, David Kogan Page

Mergers and Acquisitions : Creating Integrative Knowledge {Strategic Management Society Book Series}

2004 Pablo, Amy L.; Javidan, Mansour.

Blackwell Pub.

Mid-career Success Guide : Planning for the Second Half of Your Working Life

2006 Power, Sally J. Greenwood Publishing Group

Million Dollar Consulting Toolkit : Step-by-step Guidance, Checklists, Templates, and Samples From the Million Dollar Consultant


Monitoring for a Sustainable Tourism Transition : The Challenge of Developing and Using Indicators

2005 Miller, Graham.; Twining-Ward, Louise.

CABI Pub.

More Results-oriented Job Descriptions : 226 Models to Use or Adapt—with Guidelines for Creating Your Own

1998 Plachy, Roger.; Plachy, Sandra J.

AMACOM

Natural Area Tourism : Ecology, Impacts, and Management {Aspects of Tourism}

2002 Newsome, David.; Moore, Susan A.; Dowling, Ross Kingston.


Nature-based Tourism, Environment, and Land Management {Ecotourism Book Series ; No. 1}

2003 Buckley, Ralf.; Pickering, C.; Weaver, David B.

CABI Pub.

Networking for Job Search and Career Success 2004 Tullier, L. Michelle. Jist Publishing

New Frontiers in Marine Tourism : Diving Experiences, Sustainability, Management

2008 Garrod, Brian Elsevier

New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company {McGraw Hill Professional}

2008 Michelli, Joseph A McGraw-Hill

New Retirementality : Planning Your Life and Living Your Dreams—at Any Age You Want {3Rd Ed.}

2008 Anthony, Mitch. John Wiley & Sons, Inc. (US)

New Strategies for Reputation Management : Gaining Control of Issues, Crises and Corporate Social Responsibility

2008 Griffin, Andrew.

Nutrition for Foodservice and Culinary Professionals {6Th Ed.}

2007 Drummond, Karen Eich.; Brefere, Lisa M.


Nutrition in Sport {Encyclopedia of Sports Medicine ; V. 7}

2000 Maughan, Ron J. Blackwell Science,

Nutritional Management of Diabetes Mellitus {Diabetes in Practice

2003 Frost, Gary John Wiley

Olympic Tourism 2008 Weed, Mike.

On-premise Catering 2001 Shock, Patti J.; Stefanelli, John M.

John Wiley,

v. 1.1

TITLE DATE AUTHOR PUBLISHER Open Your Own Bed & Breakfast 2001 Notarius, Barbara.;

Brewer, Gail Sforza. Wiley,

Operations Management {Fast-track MBA Series}

1999 Waters, C. D. J. Kogan Page,

Opportunities in Food Service Careers {VGM Opportunities Series}

2000 Chmelynski, Carol Ann Caprione.

VGM Career Horizons,

Opportunities in Recreation and Leisure Careers {VGM Opportunities Series}

2000 Jensen, Clayne R.; Naylor, Jay H.; Best, Holly.

VGM Career Horizons,

Opportunities in Restaurant Careers {VGM Opportunities Series}

2004 Chmelynski, Carol Ann Caprione.

VGM Career Books

Organization Behaviour for Leisure Services 2003 Lashley, Conrad.; Lee-Ross, Darren.


Perfect Phrases for Customer Service : Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

2005 Bacal, Robert. McGraw-Hill

Perfect Phrases for Setting Performance Goals : Hundreds of Ready-to-use Goals for Any Performance Plan or Review

2004 Max, Douglas.; Bacal, Robert.


Perfect Phrases in Spanish for the Hotel and Restaurant Industries {McGraw Hill Professional}

2007 Yates, Jean McGraw-Hill

Perfect Solutions for Difficult Employee Situations

2005 Kemp, Sid. McGraw-Hill

Performance Management : Key Strategies and Practical Guidelines {3Rd Ed.}

2006 Armstrong, Michael. Kogan Page

Peter Drucker On the Profession of Management {Harvard Business Review Book Series}

1998 Drucker, Peter Ferdinand.

Harvard Business School Press,

Pink Tourism : Holidays of Gay Men and Lesbians

2006 Hughes, Howard L. CABI

Planning a New Career : How to Take Stock, Change Course, and Secure a Better Future for Yourself

1999 Johnstone, Judith. How To Books,

Planning a Wedding : A Step-by-step Guide to Preparing a Successful Day

1999 Kilborn, Mary. How To Books,

Portfolio Life : The New Path to Work, Purpose, and Passion After 50

2007 Corbett, David D Jossey-Bass

Positioning Tourism Destinations {Advances in Tourism Applications Series ; V. 4}

1999 Reich, Allen Z.; Fesenmaier, Daniel R.

Sagamore Pub.,

Preparing Your Own CV : How to Improve Your Chances of Getting the Job You Want {3Rd Ed.}

2003 Corfield, Rebecca. Kogan Page

Presenting Service : The Ultimate Guide for the Foodservice Professional {2Nd Ed.}

2007 Kotschevar, Lendal Henry.; Luciani, Valentino.

John Wiley & Sons

Pricing and Revenue Management of Services : A Strategic Approach {Routledge Advances in Management and Business Studies ; 36}

2008 Ng, Irene C L Routledge

Principle-centered Leadership (eaudio book) (2 copies)

2012 Covey, Stephen R. Simon & Schuster Audio

v. 1.1

TITLE DATE AUTHOR PUBLISHER Principles of Food, Beverage, and Labor Cost Controls

2003 Dittmer, Paul. J. Wiley,

Principles of Food, Beverage, and Labor Cost Controls [3 users]

2006 Dittmer, Paul.; Keefe, J. Desmond.

Wiley

Principles of Food, Beverage, and Labor Cost Controls {9th ed.}

2009 Dittmer, Paul.; Keefe, J. Desmond.


Professional Cooking {6th ed.} 2007 Gisslen, Wayne. John Wiley

Professional Management of Housekeeping Operations {4th ed.}

2005 Jones, Thomas J. A.; Martin, Robert J.

John Wiley & Sons

Promote Your Business : How to Write Effective Marketing Material for Your Small Business

2003 Morel, Mary. Allen & Unwin

Property Asset Management {2nd ed.} 1995 Scarrett, Douglas Spon

Purchasing : Selection and Procurement for the Hospitality Industry

2002 Feinstein, Andrew Hale.; Stefanelli, John M.

John Wiley

Purchasing : Selection and Procurement for the Hospitality Industry {7th ed.}

2008 Feinstein, Andrew John Wiley

Purchasing for Chefs : A Concise Guide 2007 Feinstein, Andrew Hale.; Stefanelli, John M.

John Wiley & Sons

Quality in the Travel and Hospitality Industries 1999 Mene, Patrick.; Juran, J. M.

McGraw-Hill,

Quality Tourism Experiences 2006 Jennings, Gayle.; Nickerson, Norma Polovitz.


Questionnaire Design : How to Plan, Structure, and Write Survey Material for Effective Market Research {Market Research in Practice Series}

2004 Brace, Ian. Kogan Page

Quick Emotional Intelligence Activities for Busy Managers : 50 Team Exercises That Get Results in Just 15 Minutes

2007 Lynn, Adele B. AMACOM / American Management Association

QuickBooks 2011 All-in-one for Dummies 2011 Nelson, Stephen L. John Wiley & Sons, Inc. (US)

QuickBooks for the Restaurant 2010 Murphy, Stephanie; Neuneker, Alisa Robertson

John Wiley & Sons, Inc. (US

Quintessential Guide to Using Consultants 2004 Zahn, David. HRD Press

Real-resumes for Restaurant, Food Service & Hotel Jobs-- : Including Real Resumes Used to Change Careers and Transfer Skills to Other Industries {Real-resumes Series

2002 McKinney, Anne PREP Pub

Reflections on Leadership and Career Development

2010 Kets de Vries, Manfred F. R.

John Wiley & Sons

Relationship Marketing for Competitive Advantage : Winning and Keeping Customers {Marketing Series (London, England). Professional Development

1998 Payne, Adrian. Butterworth-Heinemann,

v. 1.1

TITLE DATE AUTHOR PUBLISHER Research Methods for Sport Studies 2004 Gratton, Chris.; Jones,

Ian Routledge

Research Methods in Management : A Concise Introduction to Research in Management and Business Consultancy

2005 Lancaster, Geoffrey Butterworth-Heinemann

Research Methods in Park, Recreation, and Leisure Services

1999 Mitra, Ananda.; Lankford, Sam

Sagamore Pub.,

Reshaping Your Business With Web 2.0 : Using the New Collaborative Technologies to Lead Business Transformation {McGraw Hill Professional}

2009 Casarez, Vince. McGraw-Hill Professional

Resorts : Management and Operation {2Nd Ed.} 2008 Mill, Robert Christie. Wiley

Restaurant Financial Basics 2002 Schmidgall, Raymond S.; Hayes, David K.; Ninemeier, Jack D.

John Wiley & Sons,

Restaurant Service Basics {2Nd Ed.} 2009 Dahmer, Sondra J. ; Kahl, Kurt W.


Restoring Tourism Destinations in Crisis : A Strategic Marketing Approach

2003 Beirman, David. Allen & Unwin,

Retirement Countdown : Take Action Now to Get the Life You Want {Financial Times Prentice Hall Books

2004 Shapiro, David Financial Times Prentice Hall

Risk Issues and Crisis Management : A Casebook of Best Practice {PR in Practice Series; 3rd Ed.}

2005 Regester, Michael.; Larkin, Judy.

Kogan Page

Risks and Challenges in Medical Tourism : Understanding the Global Market for Health Services

2012 Kimball, Ann Marie.-Turner, Leigh.-Hodges, Jill R.

Praeger

Risky Foods, Safer Choices : Avoiding Food Poisoning

2000 Cerexhe, Peter.; Ashton, John

University of New South Wales Press,

Running a Food Truck for Dummies 2012 Myrick, Richard. John Wiley & Sons

Rural Tourism and Recreation : Principles to Practice

2001 Roberts, Lesley,; Hall, Derek,

CABI Pub.

Rural Tourism and Sustainable Business {Aspects of Tourism ; 26}

2005 Hall, Derek R.; Kirkpatrick, Irene; Mitchell, Morag.


Safe Handling of Foods {Food Science and Technology (Marcel Dekker, Inc.) ; 98}

2000 Farber, Jeffrey M. Marcel Dekker,

Sales and Operations for Your Small Business 2000 Burton, E. James.; Bragg, Steven M.

John Wiley,

Second Acts : Creating the Life You Really Want, Building the Career You Truly Desire

2007 Pollan, Stephen M.; Levine, Mark

HarperCollins

Second Chance Revolution : Becoming Your Own Boss After 50

2009 Rogoff, Edward G; Carroll, David L.

Rowhouse Publishing

Service Quality in Leisure and Tourism 2003 Williams, Christine.; Buswell, John.

CABI Pub.

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TITLE DATE AUTHOR PUBLISHER Small Business Marketing Kit for Dummies 2012 Schenck, Barbara

Findlay. Wiley

Small Firms in Tourism : International Perspectives {Advances in Tourism Research Series}

2004 Thomas, Rhodri. Elsevier

Soaring On Your Strengths : Discover, Use, and Brand Your Best Self for Career Success

2006 Ryan, Robin. Penguin

Social Media Marketing : an Hour a Day {Serious Skills}

2008 Evans, Dave. John Wiley & Sons, Inc. (US)

Speak Like a CEO : Secrets for Commanding Attention and Getting Results

2005 Bates, Suzanne. McGraw-Hill

Special Events : Event Leadership for a New World {4th ed.}

2005 Goldblatt, Joe Jeff. Wiley

Special Events : Global Event Management in the 21st Century {Wiley Event Management Series}

2002 Goldblatt, Joe Jeff. Wiley,

Special Events : The Roots and Wings of Celebration {Wiley Event Management Series; 5th ed.}

2008 Goldblatt, Joe Jeff. John Wiley & Sons

SPECS: The Foodservice and Purchasing Specification Manual {Student ed.}

2006 Reed, Lewis. John Wiley & Sons

Sport & Tourism : A Reader 2008 Weed, Mike.

Sports Tourism : Participants, Policy and Providers

2004 Weed, Mike.; Bull, Chris

Elsevier/Butterworth Heinemann

Start and Run a Sandwich and Coffee Shop 2009 Sutherland, Jill How To Books Starting a Business in France : A Step by Step Guide

2007 Whiting, Richard How To Books

Starting and Running a Catering Business : How to Start and Manage a Successful Enterprise

2007 Godsmark, Carol. How To Books

Strategic Management for Hospitality and Tourism {1St Ed.}

2010 Okumus, Fevzi.; Altinay, Levent.; Chathoth, Prakash.

Elsevier LTD.

Strategic Management for Travel and Tourism 2003 Evans, Nigel.; Campbell, David,; Stonehouse, George.


Successful Restaurant Design 2001 Baraban, Regina S.; Durocher, Joseph F.

John Wiley,

Supervision in the Hospitality Industry : Applied Human Resources {5Th Ed.}

2007 Miller, Jack E.; Walker, John R.; Drummond, Karen Eich.

Wiley

Sustainable Hospitality and Tourism As Motors for Development : Case Studies From Developing Regions of the World [3 users]

2012 Legrand, Willy; Simons-Kaufman, Claudia; Sloan, Philip.

Routledge

Sustainable Practice for the Facilities Manager 2007 Shah, Sunil S. Blackwell Publishing

Sustainable Tourism : A Global Perspective 2002 Harris, Rob,; Griffin, Tony,; Williams, Peter,


Tactical Transparency : How Leaders Can Leverage Social Media to Maximize Value and Build Their Brand {1St Ed.}

2009 Holtz, Shel.; Havens, John C.


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TITLE DATE AUTHOR PUBLISHER Talking About Retirement : the Secrets of Successful Retirement Planning

2009 Ashurst, Lin. Kogan Page

The Accidental Leader : What to Do When You’re Suddenly in Charge

2004 Robbins, Harvey.; Finley, Michael

Jossey-Bass

The AiA Gluten and Dairy Free Cook Book 2002 Le Breton, Marilyn. J. Kingsley Publishers

The Bartender’s Best Friend : A Complete Guide to Cocktails, Martinis, and Mixed Drinks

2003 Regan, Mardee Haidin. John Wiley & Sons,

The Brand Gym : A Practical Workout for Boosting Brand and Business

2003 Taylor, David. Wiley,

The Business Guide to Sustainability : Practical Strategies and Tools for Organizations

2006 Hitchcock, Darcy E.; Willard, Marsha L.

Earthscan

The Buzz : 50 Little Things That Make a Big Difference to Delivering World-class Customer Service

2004 Freemantle, David. Nicholas Brealey Pub.

The Caterer and Hotelkeeper Guide to Money Matters for Hospitality Managers

2001 Burgess, Cathy. Butterworth-Heinemann,

The Chef’s Companion : A Culinary Dictionary 2003 Riely, Elizabeth. J. Wiley The Competitive Destination : A Sustainable Tourism Perspective

2003 Ritchie, J. R. Brent.; Crouch, Geoffrey I.

CABI Pub.

The Complete Guide to Foodservice in Cultural Institutions : Keys to Success in Restaurants, Catering, and Special Events

2002 Manask, Arthur M.; Schechter, Mitchell E.

Wiley,

The Complete Idiot’s Guide to Great Customer Service

1997 Karr, Ron.; Blohowiak, Donald W.

Alpha Books,

The Consultant’s Toolkit : High-impact Questionnaires, Activities, and How-to Guides for Diagnosing and Solving Client Problems

2001 Silberman, Melvin L. McGraw-Hill Professional

The Customer Service Training Tool Kit : 60 Activities for Delivering Super Service to Customers

2000 Gee, Val.; Gee, Jeff. McGraw-Hill,

The Development and Management of Visitor Attractions

2002 Swarbrooke, John. Butterworth-Heinemann

The Diabetes Holiday Cookbook : Year-round Cooking for People With Diabetes

2002 Leontos, Carolyn John Wiley

The Diabetic Gourmet Cookbook : More Than 200 Healthy Recipes From Homestyle Favorites to Restaurant Classics

2004 Wiley

The Distance Manager : A Hands-on Guide to Managing Off-site Employees and Virtual Teams

2001 Fisher, Kimball.; Fisher, Mareen Duncan.

McGraw-Hill,

The Economics of Recreation, Leisure and Tourism {3rd dd.}

2004 Tribe, John. Elsevier

The Economics of Tourism Destinations 2005 Vanhove, Norbert. Elsevier Butterworth-Heinemann

The Emotionally Intelligent Workplace : How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations

2001 Cherniss, Cary.; Goleman, Daniel.

Jossey-Bass,

The Environmental Brief : Pathways for Green 2007 Hyde, Richard Taylor and Francis

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TITLE DATE AUTHOR PUBLISHER Design The Experience Economy : Work Is Theatre & Every Business a Stage

1999 Pine, B. Joseph.; Gilmore, James H.

Harvard Business School Press,

The Family Business in Tourism and Hospitality 2003 Getz, Donald.; Carlsen, Jack.; Morrison, Alison.

CABI Pub.

The First-time Manager {5th ed.} 2005 Belker, Loren B.; Topchik, Gary S.

AMACOM

The Five Most Important Questions Self-assessment Tool : Participant Workbook

2010 Drucker, Peter F. Jossey-Bass

The Freedom Years : Tactical Tips for the Trailblazer Generation

2006 Shea, Michael Capstone

The HACCP Food Safety Employee Manual 2006 Paster, Tara. John Wiley & Sons

The HACCP Food Safety Training Manual 2006 Paster, Tara. John Wiley & Sons The Handbook for Student Leadership Development

2011 Komives, Susan R. Jossey-Bass

The International Hospitality Industry : Structure, Characteristics and Issues

2003 Brotherton, Bob. Butterworth-Heinemann

The Leader’s Communication Toolkit : How to Select the Right Communication Method in an Electronic World

2004 Stewart-Gross, Becky. HRD Press

The Little Book of Leadership Development 2011 Allen, Scott J.; Kusy, Mitchell.

American Management Association

The Negotiation Fieldbook : Simple Strategies to Help You Negotiate Everything

2005 Lum, Grande. McGraw-Hill

The Networking Survival Guide : Get the Success You Want By Tapping Into the People You Know

2003 Darling, Diane. McGraw-Hill Professional

The Olympic Games Explained : A Student Guide to the Evolution of the Modern Olympic Games {Student Sport Studies}

2005 Girginov, Vassil.; Parry, S. J.

Routledge

The One-day Marketing Plan : Organizing and Completing a Plan That Works {3Rd Ed.}

2004 Hiebing, Roman G.; Cooper, Scott W.

McGraw-Hill

The Product Manager’s Field Guide : Practical Tools, Exercises, and Resources for Improved Product Management

2003 Gorchels, Linda. McGraw-Hill

The Restaurant Start-up Guide : A 12-month Plan for Successfully Starting a Restaurant

2001 Rainsford, Peter.; Bangs, David H.

Dearborn,

The Service Pro : Creating Better, Faster, and Different Customer Experiences

2003 Tate, Rick.; Stroup, Josh.

HRD Press

The Spread of Yield Management Practices : The Need for Systematic Approaches

2006 Sfodera, Fabiola. Physica-Verlag

The Student’s Guide to Preparing Dissertations and Theses {Routledge Study Guides}

2004 Allison, Brian.; Race, Philip.

RoutledgeFalmer

The Sustainable Enterprise : Profiting From Best Practice

2005 Brown, Christopher Stephen.

Kogan Page

The Ten Career Commandments 2003 Yeung, Rob. How To Books, Ltd. The Trainer's Handbook of Leadership Development : Tools, Techniques, and Activities

2011 Lawson, Karen. Pfeiffer

v. 1.1

TITLE DATE AUTHOR PUBLISHER The Trainer’s Tool Kit {2Nd Ed.} 2005 Charney, Cyril.;

Conway, Kathy. AMACOM

Training Fundamentals (Pfeiffer Essential Guides to Training Basics)

2010 Chan, Janis Fisher John Wiley & Sons, Inc (US)

The Ultimate Career Success Workbook 2003 Yeung, Rob. Kogan Page, The Ultimate CV for Managers and Professionals : Win Senior Managerial Positions With an Outstanding Resumé {How to Books (Oxford, England)}

2000 Bishop-Firth, Rachel. How To Books,

The Ultimate Guide to Getting the Career You Want : And What to Do Once You Have It

2004 Dowd, Karen O.; Taguchi, Sherrie Gong


The Vegetarian Sports Nutrition Guide : Peak Performance for Beginners to Gold Medalists

2000 Dorfman, Lisa. John Wiley and Sons,

Theory and Practice of Revenue Management {International Series in Operations Research & Management Science ; 68}

2004 Talluri, Kalyan T Kluwer Academic Publishers

Think Like Your Customer : A Winning Strategy to Maximize Sales By Understanding How and Why Your Customers Buy

2005 Stinnett, Bill. McGraw-Hill

Timeshare Resort Operations : A Guide to Management Practice {Hospitality, Leisure, and Tourism Series}

2006 Upchurch, Randall S.; Lashley, Conrad.


Tourism : The Key Concepts 2012 Robinson, Peter. Routledge

Tourism and Climate Change : Impacts, Adaptation and Mitigation

2012 Scott, Daniel; Gossling, Stefan; Hall, Colin Michael

Routledge

Tourism and Development in the Developing World

2008 Sharpley, Richard; Telfer, David J.

Tourism and Hospitality in the 21st Century 2001 Lockwood, Andrew; Medlik, S.

Tourism and Innovation {Contemporary Geographies of Leisure, Tourism and Mobility ; 12}

2008 Hall, Colin Michael; Williams, Allan M.


Tourism and Social Identities : Global Frameworks and Local Realities {Advances in Tourism Research; 1st Ed.}

2006 Burns, Peter; Novelli, Marina.

Elsevier

Tourism and Sustainability : Development, Globalisation and New Tourism in the Third World (3rd Ed.)

2009 Mowforth, Martin; Munt, Ian.


Tourism Behaviour : Travellers’ Decisions and Actions

2005 March, Roger; Woodside, Arch G.

CABI Pub.

Tourism Business Frontiers : Consumers, Products and Industry

2006 Buhalis, Dimitrios; Costa, Carlos.


Tourism, Climate Change and Sustainability 2012 Wilkes, Keith-Reddy, Maharaj Vijay

Routledge

Tourism Crises : Causes, Consequences and Management {Management of Hospitality and Tourism Enterprises Series

2007 Henderson, Joan C Butterworth-Heinemann

Tourism Employment : Analysis and Planning {Aspects of Tourism ; 6}

2002 Riley, Michael; Ladkin, Adele; Szivas, Edith.


v. 1.1

TITLE DATE AUTHOR PUBLISHER Tourism in Brazil : Environment, Management and Segments

2012 Palhares, Guilherme Lohmann. Dredge, Dianne.

Routledge

Tourism in the Caribbean : Trends, Development, Prospects {Routledge/contemporary Geographies of Leisure, Tourism, and Mobility ; 3}

2004 Duval, David Timothy Routledge

Tourism in the New Europe : The Challenges and Opportunities of EU Enlargement

2006 Hall, Derek R.; Smith, Melanie K.; Marciszewska, Barbara.

CABI Pub.

Tourism Management : An Introduction 2011 Page, Stephen Elsevier/BH Tourism Management : Analysis, Behaviour, and Strategy

2008 Woodside, Arch G.; Martin, Drew

Tourism Management Dynamics : Trends, Management, and Tools

2006 Buhalis, Dimitrios.; Costa, Carlos.


Tourism Marketing for Cities and Towns : Using Branding and Events to Attract Tourism

2006 Kolb, Bonita M. Elsevier/Butterworth-Heinemann

Tourism Research Methods : Integrating Theory With Practice

2005 Ritchie, Brent W.; Burns, Peter; Palmer, Catherine

CABI Pub.

Tourism SMEs, Service Quality, and Destination Competitiveness

2005 Jones, Eleri.; Haven, Claire.

CABI Pub.

Tourism Supply Chain Management 2012 Song, Haiyan Routledge

Tourists in Historic Towns : Urban Conservation and Heritage Management

2000 Orbasli, Aylin. E & FN Spon

Travel and Tourism Public Relations : An Introductory Guide for Hospitality Managers

2006 Deuschl, Dennis E. Elsevier Butterworth-Heinemann

Turn Redundancy to Opportunity : Proven Techniques and Programmes for Taking Charge of Your Own Future {3Rd Ed.}

2003 Alexander, Laurel. How To Books, Ltd.

Ultimate Rewards : What Really Motivates People to Achieve {Harvard Business Review Book Series}

1997 Kerr, Steven Harvard Business School Press],

Understanding the Hospitality Consumer {Hospitality, Leisure, and Tourism Series}

2002 Williams, Alistair. Butterworth-Heinemann

Value-based Fees : How to Charge—and Get—what You’re Worth : a Guide for Consultants {Ultimate Consultant Series; 2nd Ed.}


Value-based Marketing for Bottom-line Success : 5 Steps to Creating Customer Value

2003 DeBonis, J. Nicholas.; Balinski, Eric W.; Allen, Phil

McGraw-Hill,

Vines for Wines : A Wine Lover’s Guide to the Top Wine Grape Varieties

2005

Kerridge, George.; Gackle, Angela.

CSIRO

Website Optimization : An Hour a Day 2012 Page, Rich. John Wiley & Sons

Wedding Cakes and Cultural History 1992 Charsley, S. R. Routledge

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TITLE DATE AUTHOR PUBLISHER Whiskey & Spirits for Dummies {--For Dummies}

2008 Luntz, Perry. Wiley Publishing

Wine Marketing : A Practical Guide {1St Ed.} 2008 Hall, Colin Michael.; Mitchell, Richard.

Elsevier

Women’s Sport Nutrition {Guide to Optical Sports Nutrition ; V. 2}

1998 Burke, Ed. Keats Pub.

Work-based Learning : Bridging Knowledge and Action in the Workplace {Jossey-Bass Business & Management Series; New and Rev. Ed.}

2008 Raelin, Joseph A. Jossey-Bass

Working Identity : Unconventional Strategies for Reinventing Your Career

2003 Ibarra, Herminia. Harvard Business School Press

Working in Hotels and Catering : How to Find Great Employment Opportunities Worldwide

1997 Hempshell, Mark. How to Books,

Working in the Leisure Industry : How to Find a Job or Make a Career in the Expanding Leisure Business

1998 Marks, Steve. How To Books,

Working On Cruise Ships : How to Have the Time of Your Life Working Around the World

1996 Marks, Steve. How To Books,

Worldwide Destinations : The Geography of Travel and Tourism {4Th Ed.}

2005 Boniface, Brian G.; Cooper, Christopher P.


Write an Irresistible CV 2011 Gray, Julie. Hodder Education Group: Flash

Write a Winning CV 2001 Amos, Julie-Ann. Essentials, Writing an Assignment : How to Improve Your Research and Presentation Skills

1997 Smith, Pauline. How to Books,

Writing Reports to Get Results : Quick, Effective Results Using the Pyramid Method

2001 Blicq, Ron.; Moretto, Lisa A.

IEEE Press

Writing Your Dissertation : How to Plan, Prepare and Present Your Work Successfully

1997 Swetnam, Derek. How to Books,

You Can Do It Too : the 20 Essential Things Every Budding Entrepreneur Should Know

2010 Bridge, Rachel Kogan Page

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