1. INSIGHTSJune 2010 The Caribbean Institute of Certified Management Consultants Volume 2, Issue 3 In this issue Presidents Message Message from the out-going President CICMC awarded Full Passing the TorchMember status MC Task Force in After more than three and a half years, I am writing my last message as President of CICMC.Dominican Republic In that time, we have made significant progress. We have: New CICMC Brand Obtained membership in the International Council of Management Consulting Institutesidentity(ICMCI) as the regions exclusive provider of the world highest management consulting Membership Update designation - Certified Management Consultant (CMC) - recognized in 48 countries. CICMCs new office Hosted a hemispheric conference that brought together our regional consultants with CMCs Membership typesfrom the US, Canada, the UK, Denmark and the Caribbean that opened new collaborativeand criteriadialogues and introduced the competency framework to make our management consultants Tips of the Month more competitive. IMC - India Mobilized more than fifty members, drawn from 14 countries, to work toward developing a The Book Nook dynamic industry and profession that can export high-end services and help to develop the Technology Tipcapabilities of the regions other economic sectors. On the lighter side Represented our members and the region at international and regional arenas for dealingwith standards, accreditation and recognition for trade access. We now have full reciprocityIndividualfor our CMCs with all the ICMCI institutes around the world.Highlights: Continued on page 4 Introducing the newCICMC achieves Full Member Status milestoneCICMC President Member ProfilesndOn June 29, 2010, on the opening day of the 2 annual symposium in St. Kitts, CICMC waspresented with its Full Member Certificate by Brian Ing, the ICMCI immediate Past Chair. Contact Us CICMC now joins the ranks of the other forty-eight (48) National Institutes which administer, in Caribbean Institute of accordance with world class standards, the international "CMC" certification Certified Certified Management Management Consultant. Consultants Continued on page 4 CMC-Canada has a new CEO: Glenn Yonemitsu. Join me in congratulating him and wishing him P.O. Box 1330 well. He can be reached at gyonemitsu@cmc-canada.ca. c/o Goddards Shipping and Tours Goddards Complex, Fontabelle,CICMC has a new brand identity Continued on page 8 St. Michael, Barbados The new logo and design (seen at the top of the newsletter), is intended to communicate West Indies Professionalism, Know-how, Growth and Stability, and combines the elements of a lily pad, email: admin@caribbeancmc.com puzzle piece and the icon of a personage. The lily represents growth and stability, the puzzle phone: 246-228-2640 piece (universally recognised as the symbol for consultancy or the practice of consultation) www.caribbeancmc.comcommunicates competence and know-how, and the icon of the person communicates the fact that all that CICMC does is for the improvement of individuals. ... Continued on page 2 CICMC welcomes its incoming president Brenda Pope CICMC welcomes its new president Brenda Pope who took office at the AGM held on June 29, 2010 in St. Kitts. Brenda Pope is partner in charge of the Advisory practice in KPMG Barbados. She is responsible for the firms practice in the area of ICT and Information Risk Management (IRM), as well as Business Performance services including Human Resource Management, Performance Improvement and Business Process Engineering. Continued on page 2 Continued on page 10Foundation Partner 1

2. 1322 2 CICMCs New President contd In Barbados, Brenda is specifically responsible for the delivery of all business performance and ICT related services including strategic planning, human resource management, computer resource management, security reviews and hardware/software evaluation and selection. She also holds responsibility for KPMG Caricom service delivery in the area of Business Performance Services.She has over thirty-one (31) years experience as an ICT and business performance consultant including twenty-five (25) years consulting at the senior and executive levels in project management, change management, business performance and strategy,information risk management, requirements analysis, software analysis and design, software selection or development, implementation and deployment. Assignments have been undertaken for a wide range of regional and Barbadian private and public sector clients in sectors such as banking, general insurance, commerce, hospitality, finance, social security, manufacturing and transport.A Barbados Scholar, she holds a first class honours degree in Computer Science and Applied Mathematics from McMaster University and an MBA (Distinction) in International Business from Henley Management College, Brunel University. She also holds the professional designation Certified Information System Auditor (CISA), is a member of the Chartered Management Institute and is herself a certified management consultant (CMC).Become apossibiliitarian. No She was the Chairman of the Information Technology Advisory Committee to the Barbados matter how dark Ministry of Education on computer technology in education (EDUTECH2000) and was a memberthings seem to be or of the National Advisory Committee on e-commerce legislation for Barbados. She was also one ofactually are raise three private sector representatives on the Barbados National Advisory Committee on Year 2000 your sights and see compliance. She is currently a member of the Technical and Vocational Education and Trainingpossibilities subcommittee on Information Technology and the editorial board of Business Barbados. She has always see them for also been a board member of the Caribbean Institute of Certified Management Consultants they are always (CICMC) for the last two years. there. Brenda has made numerous ICT and Business performance presentations throughout the Norman Vincent PealeCaribbean and Latin America including papers on Year 2000 issues at the International Conference of Social Security in Mexico, Security in e-Business at a Nortel sponsored Senior Executive Forum in Miami, Florida, the e-business value chain at a Central Bank sponsored electronic commerce in Barbados and on ICT, e-business and security at conferences in Belize, St. Lucia and Antigua, as well as on HR performance reviews and appraisals at a CANTO regional conference.A Rotarian, she is President-Elect and a current Director of the Rotary Club of Barbados.CICMC gets new office located near BridgetownCICMC has recently signed a lease for office space from Goddards Shipping and Tours in theGoddards Complex in Fontabelle, Bridgetown. The P.O. Box, telephone number and emailwill however remain unchanged. This welcome development means that the secretariat willnow have a permanent location from which to operate and where association files and paperscan be securely maintained. In addition to the two desks and chairs and filing cabinet, CICMChas access to common areas including a kitchen and board room for meetings. CICMC isseeking donations of additional filing cabinets and other office furniture.CICMC has a new brand identity ... contd The brand identity will be consistently used across the web-site which is being upgraded and expanded to provide new valuable sections, practical assistance, a members only area and enhanced e-commerce facilities. In addition all future corporate materials including letterhead, business cards, etc will reflect the new branding.2 3. 3Membership Update CICMC Membership has continued to increase steadily. Membership now stands at fifty (50) of which seven (7) are CMCs. This reflects a steady growth since December 2007 (approximately 650%) CICMC now has members in fourteen (14) countries, up from three (3) in 2007. There are also six (6) members enrolled as CMC candidates and another 19 who haveexpressed an interest in enrolling and starting the CMC journey. The best time toplant a tree is twenty years ago. The second best time is today. Chinese proverb 3 4. 13424 CICMC NEWSCICMC achieves Full Member Status milestone ... contd When Brian Ing presented the official ICMCI certificate of Full member Status to Dennis Strong, out-going CICMC president, he congratulated CICMC on having made completed the journey and reiterated that ICMCI was there to support and assist CICMC in its mission to ... mobilize its members and enhance their ability to serve clients according to global standards of excellence and ethicsIn her emailed congratulatory message to CICMC, current ICMCI president Aneeta Madhok also congratulated Dennis Strong, outgoing CICMC president on the ... path you have led the CICMC through and the absolutely wonderful team you have to support you in the endeavour to establish the institute in the first place, and then to take it to meeting the criteria of full membership too. I do know how much passion and commitment it takes of volunteer effort, and know that it is not an easy task for you to have engaged with.Right: Brian Ing presents the ICMCIFull Membership certificate to DennisStrong (outgoing president) and BrendaPope (incoming president)Left: the ICMCI certificatePresidents Message contd Space constraints demand a close to my comments. Let me end by thanking a few, among many, without whom this would not have been possible. It is only through Gods grace that I was able to absorb the gruelling start-up requirements. For that I am eternally grateful. Don Wood, CMC and his wife, Dr. Betty Jane Punnett brought to CICMC several critical resources, especially Heather Osler, former CEO of CMC-Canada. All CICMC directors past and present. Peter Sorensen and Brian Ing, the two ICMCI Chairmen who presided over our historic entry into ICMCI. Caribbean Export Development Agency; especially Anthony Bradshaw, who had both the foresight and the perseverance to obtain funding and other crucial support for our efforts. I now hand the torch to Brenda Pope, CMC; Partner at KPMG, as the new President ofCICMC. I will continue as a CICMC director and a member of the executive committee.Dennis Strong, CMCChairman/President Special EditionSpecial edition for 2nd MC Symposium & Workshop & AGMLook out for the upcoming special edition of the Insights newsletter which will be coming out inAlert July to provide a rundown of the presentations and activities of the recent ManagementConsulting Symposium & Workshop and CICMC AGM held in St. Kitts June 29 and 30, 2010.4 5. 5 CICMC NEWSDominican Republic Management Consulting Task Force MeetingThe first Regional Managementpromotion of therelative to the CARIFORUMConsulting Task Force Meetingmanagement consultancygrouping and the role ofwas held in the Dominicanindustry; globally-recognisedRepublic from May 17-19 2010. use of tertiary institutionsstandards and certification which have experience inrequired to competeDuring this meeting issues accreditation.effectively in the globalPeople ofconsidered included: market capability certification of ManagementDuring the intensive 2 day inspire usConsultants; sessions the Task Force This strategic direction will Samaveda (sacred sustainability of thedefined specific results within was disseminated to a widerCaribbean Institute of each key result area, as well set of stakeholders at the Hindu text)Certified Management as the activities essential inSecond ManagementConsultants (CICMC); delivering those results. TheyConsulting Business support of the development also examined the issue ofSymposium held in St Kittsand implementation strategyregulation and the legalfrom June 29-30, 2010.for the marketing andframework that supports itSome of the participants at the Task Force meeting at work in some of the many break out-sessions 5 6. 13626DR Management Consulting Task Force Meeting ... contdThe task force comprised the following organisations and countries: Caribbean Export - Anthony Bradshaw, Quentin Baldwin, Tonika Sealy CICMC Dennis Strong (President) All lasting Dominican Republic - Taiana Mora-Ramisbusiness is built Jamaica Andrea Livingston-Prince on friendship. Martinique - Marcel Clodion OECS Yvonne Agard, St. Lucia Coalition of Service Industries Alfred A. Trinidad and Tobago Nirad Tewarie (invited unable to attend)Montapert Those with observer status included: CARICOM Secretariat - Timothy Odle Dominican Republic - Darwin C. Munoz, Dean, Science, Technology and Innovation, Universidad Iberoamericana (UNIBE) Jamaica - Noel Watson, Canute Thompson CICMC/Barbados Gregory HinksonSome of the participants at the Task Force meeting at work and in discussions6 7. 7 CICMC NEWS Member Profile ODonovan YardeCompany: Business Support Network, Inc.Position: Director, Management ConsultantAddress: P.O. Box CP5763Castries, St LuciaEmail: odkyarde@gmail.comTel:(758) 458-0325Fax: (758) 451-7131Cel:(758) 584-4801SKYPE: donavanyarURL:www.bsnlink.com Key areas of expertise: Foreign Direct Investment & International Trade Marketing Business & Strategic Plan Development Training & DevelopmentMember Profile Dr. Robert M. BrohimCustomers getimpressions New Member Profile- Mrs Katia Caf-Fbrissy and Advisors (HECORA IncCompany: Health Care OrganizersPosition: Chief Executive Officerabout productsAddress: 10 Bredelaan Nord,from hundreds of Paramaribo, Surinamesources, butEmail: ceo@hecora.com / rbrohim@sr.net when they believeTel: +597-8755139 or +597-533680 a company is a Fax: +597-533680SKYPE: Robert Brohim good citizen, they URL:www.hecora.com feel more positiveabout a brand. Key areas of expertise: Health management Shelley Lazarus Hospital management Prevention programmes and primary health care organisation Health financing and health insurance Strengthening Member Skills and Capacities in BarbadosIn May, the Barbados members took another step forward in starting a series of membershipdevelopment activities which will showcase products and services offered by members. Thefirst in the series was led by one of the members; Jacqui Archer, Director of SavilleConsulting Caribbean Ltd. Jacqui presented the Saville Consulting Wave suite of productsas tools which could be used by internal and external consultants in various stages of clientinterventions and talent management across the employee life cycle. The Wave is one of the most modern and comprehensive psychometric tools increasinglyused by top companies in the Caribbean and internationally. It is an integrated suite ofassessments which provides sophisticated, easy to use individual and organisationaldiagnostics. Through one dynamic online questionnaire the Wave provides an assessmentof individual competencies, motivation and potential, and forms the basis for several types ofreports including the popular Professional Work Styles, Entrepreneurial Potential, Team andLeadership Type and an insightful Development Report. Continued on page 117 8. 1382 8CICMC Types of Membership and Membership CriteriaYou can become a member of the CICMC if you meet the membership requirements listedunder any of the following, although only Certified and Professional members can holdelected offices. Certified MemberA Certified Member is a practising management consultant in good standing who has beenawarded the Certified Management Consultant (CMC) designation after successfully goingthrough an assessment process. This process requires you to present evidence of yourcompetence in management consulting processes and your area of technical specializationagainst the Institutes Competency framework. CMC members are also tested against theirunderstanding of the CICMC Code OF Ethics. CMC candidate must meet the following criteria: A minimum of three years experience in full time management consulting with majorresponsibility for client engagements during at least one of those years. Possess the requisite qualification for the area of practice. Provide written summaries of client engagements. Pass a qualifying interview by a CMC panel. Pass the qualifying on-line examination.Certified members are voting members and receive full benefits of the Institute. Professional MemberAbout the time A Professional Member is a practising management consultant, who agrees to subscribe to we can make thethe CICMC Code of Ethics and who may choose to work towards the Institutes professionalends meet,qualification of CMC. The applicant must provide evidence of at least one of the following:somebody moves At least one years experience as a management consultant; the ends. At least five years experience in management; At least five years experience in a technical or professional speciality;Herbert Hoover Masters Degree in business or related field (e.g. MBA); Currently working as a consultant.Professional members in good standing are voting members with full benefits. Associate MemberAn Associate Member is a professional who either has an interest in management consultingor engages in providing services to the management consulting profession and supports themission of the Institute. Associates may include Academics in the field of management; Professional service providers; Business journalists; Practising managers in the public and private sectors.Associates must abide by the CICMC Code of Ethics but are not eligible to vote and may notreceive the full benefits of the Institute. Student MemberA Student Member is a full time tertiary student who has an interest in management consultingand supports the objectives of the Institute. The special rate is for those actively studying at anaccredited tertiary institution, who are desirous of becoming management consultants and whoagree to abide by the Institute Code of Ethics. Student members may continue at the studentrate as long as they continue to be students in good standing or 12 months immediatelysubsequent to graduation, and are not actively pursuing consulting clients. Student members donot have voting rights, and may not receive the full benefits of the Institute. Corporate MemberCorporate Membership is open to consultants working in management consulting firms withfive or more practising management consultants. An initial relationship is established witheach consulting firm applying for corporate membership and then members of that firmindividually complete their applications for assessment.8 9. 9 Spotlight on a Sister Institute (source IMC India) In this issue we focus on the Institute of Management Consultants of India (IMCI). The Institute of Management Consultants of India (IMCI) is the premier body of management consulting professionals and the only registered institute of established management consultancy firms and practising individuals in India. Mission: IMCI's mission is to promote excellence in the profession of Management Consulting by providing learning opportunities; generating and disseminating knowledge through research; certifying competencies; building corporate awareness and emphasizing ethical behaviour, so as to ensure that the profession is accepted, recognised, and respected as providing a valuable service to all categories of organizations in the private, public or NGO sectors.IMCI was constituted in 1991 and was formerly known as Management Consultants' Association of India (MCAI). The MCAI was founded in 1963. In 1989, IMCI became the first Asian organisation to be accepted for membership of the International Council of Management Consulting Institutes (ICMCI), the global apex body of Management Consulting Power is knowing Institutes. what you want and acting on it.The Executive Secretariat of IMCI is located in Mumbai. The Institute has Regional Chapters in Ahmedabad, Bangalore, Calcutta, Chennai, Delhi, Hyderabad, Mumbai and Pune. Since its Geoffrey M Bellmaninception in 1963, IMCI has grown with leading consulting firms as well as experienced individual consultants as members. As of 2001, the membership stood at 484, with 386 individual consultants and 48 consulting firms.Contacts Email: imci2007@gmail.com Website: www.imcindia.co.in Phone: +91 22 2300 5376 Fax: +91 22 2300 5375Visiting address:Navjivan Commercial Premises Co-Op Society Ltd,Lamington Road No. 305, Third Floor, Mumbai - 400 008, India 9 10. 1310210Tip of the Month #1 (source IMC USA)I belong to severalparts: the "What" and thevice versa) will find itprofessional associations, "How." You should belong toincreasingly hard to keep up inranging from technical toassociations that can help you the management consultingmarketing to industryimprove in both areas. profession.groups. How do I knowwhich ones are reallyThe "What" is your technical Tip: If you are a practisingworking for me?discipline and industrymanagement consultant and perspective, and associationsalready belong to a technicalWe join professional like SHRM, IEEE, ASTD andassociation, IMC USA invitesassociations to increase our other technical associations you to explore membership inskills and knowledge, increase are "musts" to belong to. Thethe premier professionalour exposure to others in our"How" complements technicalassociation and sole certifyingprofession and, ultimately, to with consulting skills and body for managementincrease our ability to practise behaviours, ethics,consultants in the US. With theour chosen discipline. IMC interpersonal andcoming ISO registration forUSA describes this as Getorganizational capabilities, management consultantsSmart, Get Known and Get and the opportunity to meet(which will be based on theBusiness. If your associationand learn from people in manyCMC designation awarded byis helping you with all three, different technical disciplines. IMCs around the world),then it is probably a good onegreater commitment to yourfor you. As cross-disciplinary skills and profession throughTranscendentexperience become more associations and professionalvalues like trust and Another issue is the nature of important, professionals needcertification in both technicalintegrity literally the professional support you places to meet and work with as well as consulting translate into get. One example isothers in different fields.disciplines become of equalrevenue, profits andmanagement consulting, Someone with technical skillsimportance. prosperitywhich consists of two distinct without consulting skills (andPatricia AburdeneTip of the Month #2 (source IMC USA)Even though I am anneed to get back to work as(you can knock out 30-40experienced consultant,soon as we can to "make up short emails that will beconferences are a key part for the lost time."appreciated and may resultof my practicein a response waiting for youregeneration and There is a better way to lookby the time you arrive home).networking strategy. at this. First, you are taking Go through conferenceHowever, although I do time to work on your material and note the itemsmeet interesting people, business so you are best you think can best help yourget great ideas and learnserved by leveraging the business - and toss the rest.about what is going on ininformation you gained and Go over your preconferencemy area of practice, I think people you met. You don'tplan and see how you did,the value does not last as visit a prospect or client making notes for the nextlong as I'd like.without a well thought out conference to gain even plan of how the event will go; greater value.For many consultants, ado the same for aconference is an important conference. Have a plan andTip: Tip: Don't come homestrategy to develop newwork it. and put your conferenceskills and new business.binder on the shelf and tossHowever, many of us think of Second, the time right after collected business cards in aconferences as expensesthe conference is potentiallydrawer. Schedule a half toand not investment. We the most productive. On thewhole day immediately afterconclude that we are plane ride home, send ayou arrive home tospending a few days "awayfollow up email to eachconsolidate all you learnedfrom our business" and weperson of interest you met and connect with your newcontacts.10 11. 11Technology Tip Drop-Down ListsCreate a Drop-Down List of Possible Input ValuesHere's how to create a drop-down list: If you're creating a worksheet that will require user input and you want to minimize data entry errors, use Excel's data validation feature to add a drop-down list. The best part about it is that you don't have to write any macros.Data validation is an excellent way to ensure that a cell entry is of the proper data type (text, number, or1. Type the list of valid entries in a single column. If you like, you can hidedate) and within the Things may comethis column (select Format, Column, Hide).proper numericto those who wait,2. Select the cell or cells that will display the list of entries. range. The drop- but only things left 3. Choose Data, Validation, and select the Settings tab. down list produced by those who 4. From the Allow drop-down list, select List. with the featurehustle.5. In the Source box, enter a range address or a reference to the itemsappears when a that you entered in step 1. user clicks the cell.Abraham Lincoln 6. Make sure the 'In-cell dropdown' box is selected.7. Click OK.If your list is short, you can skip step 1 and type the list entries directly inthe Source box in step 5, separating items with a comma. The Data Validation dialog box has two other tabs. Click Input Message toadd a prompt that will appear when a user selects a cell. Click Error Alertto specify a custom error message if the user's entry is invalid. The handy data validation feature suffers from one serious flaw. Ifyou paste an entry into a cell that uses data validation, the validation isn'tperformed. And if you select that cell again, the drop-down list no longerappears. Fortunately, you can circumvent this problem by protecting theworksheet: Select Tools, Protection, Protect Sheet.Strengthening Member Skills and Capacities ... contdThe stimulating discussion following the presentation highlighted how the Wave could be usedat different stages of the consulting process whether for recruitment, selection, development, orExecutive Coaching. It transforms the assessment process with the sophisticated use of internettechnology and powerful models of effectiveness in the workplace. As one participantcommented: I am really excited about this tool and how I could use it in my work to enhance mycredibility with clients!. 11 12. The Book Nook Peter BLOCK Flawless Consulting: A Guide to Getting your Expertise UsedPublished: 1999 Hardcover (400 pages) Edition: 2th EditionPublisher: Jossey-Bass/Pfeiffer (A Wiley Imprint)The second edition of Peter Block's Flawless Consulting gracefully updates what many consider the best resource of its kind. New chapters on implementation, "whole-system" strategies, and ethics are included, but in general it simply fine-tunes Block's proven advice to match the transformations that business and society have undergone since initial publication two decades ago. "The days of long studies and expert-driven answers are passing," the author proclaims in his new preface. "The task of the consultant is increasingly to build the capacity of clients to make their own assessments and answer their own questions." He then subtly modifies his established recommendations accordingly for every step, from the initial client meeting and problem diagnosis through data collection and the execution of solutions. In the section on "Conducting a Group Feedback Meeting," for example, he advises: "Treat the group as a collection of individuals.... Ask each person what he or she wants from the meeting. This will surface differences and force the group to take responsibility for some of the difficulties that may arise." --Howard RothmanREVIEWS: Dave Kinnear, author of The Rational Taoist Peter Block has updated his "consultant's bible" and made it better than ever. This is becoming must reading for the consultants in our new firm. While the point of view of most of the book is from that of an "inside" consultant, the principles and ideas are directly related to external consultants as well. The layout of this book makes it an invaluable reference with easy to find topics, checklists, and guides for consultants. A final checklist is provided in the An enterprise that appendix that comprises all the information covered in the body of the book. The final list cross is at war with itself references back to the appropriate chapters so that as you go through the process of Flawless [misaligned] will not Consulting, you can easily review the material presented. have the strength or focus to survive and Barry Z. Possner, dean and professor of leadership, Leavey School of Business; co-thrive in todays author of The Leadership Challenge and Encouraging the Heart competitive The first question to ask any consultants: Have you read Peter Blocks Flawless Consulting? environment If they say no, dont hire them. Peter Blocks advice is flawless! Professor Margaret J. Wheatley, author of Leadership and the New Science John O. Whitney The original Flawless Consulting was my consultants bible ... Thank you Peter for going back to this work and gifting us with what you learned along the way.Susan Gretchko, partner Deloitte Consulting In my fifteen years in the profession I have not read a more valuable book on effective consulting.Barry Oshry, president, Power & Systems Inc; author of Seeing Systems , Leading Systems Block has distilled years of experience into a wise, down-to-earth, and eminently practical guide to excellence in consulting. If you are new to the practice, Flawless Consulting will chop years off your learning cycle. And even if you're an old pro, Block's insights will elevate you to new levels of effectiveness. Flawless Consulting is not simply about becoming a better consultant; it is about using consulting as a path toward becoming a better person."Dr Mildred Golden Pryor, Centre for Excellence, Texas A&M University; author of Strategic Quality Management Every internal and external consultant who cares about getting his ideas implemented should read Flawless Consulting ...12 13. On the lighter side 50 Rules of Project ManagementProject Planning A badly planned project will take three timeslonger than expected a well planned projectonly twice as long as expected. The more you plan the luckier you get. There is such a thing as an unrealistictimescale. At the heart of every large project is a smallproject trying to get out. If you dont plan, it doesnt work. If you do plan,it doesnt work either. Why plan! The nice thing about not planning is that failurecomes as a complete surprise rather thanbeing preceded by a period of worry anddepressionProject Team Everyone asks for a strong project manager when they get them they dont want them. If youre 6 months late on a milestone due nextweek but really believe you can make it, youre a project manager. There are no good project managers only There is something lucky ones.that is much Managing IT people is like herding cats. scarcer, something The person who says it will take the longest and rarer than ability. It cost the most is the only one with a clue how to is the ability todo the job.recognise ability. Project Stakeholders A project is one small step for the projectsponsor, one giant leap for the project manager. Robert Half Nothing is impossible for the person whodoesnt have to do itProject Communication The project would not have been started if thetruth had been told about the cost andtimescale. Good project management is not so muchknowing what to do and when, as knowing whatexcuses to give and when. Of several possible interpretations of acommunication, the least convenient is thecorrect one. I know that you believe that you understandwhat you think I said, but I am not sure yourealize that what you heard is not what I meant. What is not on paper has not been said. A user will tell you anything you ask about, butnothing more. What you dont know hurts you. Read the next 25 in the next issue!We welcome your feedback and suggestions for future issues of CICMC INSIGHTS. Please send us: short, relevant articles (up to 500 words) news of your activities that you want to share (up to 100 words) brief descriptions of management consulting opportunities of interest to members announcements of upcoming workshops, seminars, conferences and so on Designed by internet links of value to members Kathy-Ann Scott-Bladesembership Update13