insight360 it adminguide

einstruction.com/insight360

IT Admin GuideVersion 2.4

Insight 360™ 2


© 2014 Turning Technologies, LLC. Portions Responsive Innovations, LLC, Microsoft Corporation

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Turning Technologies, LLC. All rights reserved.

Turning Technologies, LLC, 255 West Federal Street, Youngstown, OH 44503 USA.

TurningPoint® is a registered trademark of Turning Technologies, LLC. Other trademarked product names mentioned in this manual are owned by their respective companies.

The following regulatory statements apply to radio frequency and infrared transmitters and receivers mentioned in this manual, including the ResponseCard RF, ResponseCard RF LCD, ResponseCard IR, ResponseCard XR, ResponseCard NXT and their respective receivers.

FCC StatementThis device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

IC StatementThis device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Insight 360™ 3


TECHNICAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Instructor’s Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Insight 360 Teacher App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Insight 360 Student App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

LICENSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Install the Software Using the Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Download Insight 360 from einstruction.com. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Install by Silent (or Network) Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Install by Imaging/Ghosting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Registering/Activating Insight 360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Stopping the Insight 360 Auto-start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Insight 360 Custom Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

USING INSIGHT 360 WITH REIMAGING. . . . . . . . . . . . . . . . . . . . . . . . 14Changing the Default Data Directory Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

FOR OPTIMAL PERFORMANCE WITH INSIGHT 360 . . . . . . . . . . . . . 17Networking Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Wireless Networking Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Quality of Service (QOS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Anti Virus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Multicasting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Alternative to enabling multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

WEB ACCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

NETWORK FIREWALL AND CONTENT FILTER . . . . . . . . . . . . . . . . .20

BACKUP AND RESTORATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Software Install Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Insight 360 Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21ExamView Test Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22ExamView Test Bank Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

UNINSTALLING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

MODIFYING EXPORTED REPORTS. . . . . . . . . . . . . . . . . . . . . . . . . . . .24

DATA MIGRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

LOG FILES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

VIRTUAL ENVIRONMENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

CONTACT US . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Insight 360™ 4


Office Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Insight 360™ 5


TECHNICAL REQUIREMENTS

Software Requirements

Windows• Microsoft Windows XP SP3, Vista, 7, 8

• Intel or AMD 600 MHz class processor (1 GHz or higher recommended)

• 2 GB RAM

• 4 GB hard disk space for installation

• 1024 x 768 resolution at 32-bit color or higher

• Adobe Reader version 9.0 or equivalent PDF reader

• DVD Drive with dual layer support for installation

• Standard USB 2.0 port (2)

• Active internet connection

• Device Manager 6.71 or higher for users running other Turning Technologies software

Mac• Mac OS X 10.6.8, 10.7, 10.8 or 10.9

• Intel processor

• 2 GB RAM

• 4 GB hard disk space for installation

• 1024 x 768 resolution at 32-bit color or higher

• Adobe Reader version 9.0 or equivalent PDF reader

• DVD Drive with dual layer support for installation

• Standard USB 2.0 port (2)

• Active internet connection

• Device Manager 6.71 or higher for users running other Turning Technologies software

Insight 360 Student app for iOS• iPad with iOS 6 and higher

• Local high-speed Wi-Fi for connection of both host desktop computer and iPad

• Network must support use of Internet Group Management Protocol (IGMP)

Insight 360 Teacher app• iPad with iOS 6 and higher

Insight 360 Student app for Android• Android OS 4.0 and higher

• Local high-speed Wi-Fi for connection of both host desktop computer and iPad

• Network must support use of Internet Group Management Protocol (IGMP)

Insight 360™ 6


Network Requirements

Instructor’s Computer

• Internet connection, for items such as registration and reporting

• Access to http://insight360services.einstruction.com, http://reports360.einstruction.com and http://insight360.einstruction.com

• Whitelist Insight 360 on firewalls, including local machines, such as Windows Firewall

• Insight 360 optionally uses IGMP multicast to make joining from teacher and student mobile devices easier (this is called service discovery). Utilizing IGMP allows the instructors and students to select their class and automatically connect (compared to using an IP Address to connect to the classroom). For this to work, IGMP and multicast must be enabled on the wireless network. Insight 360 uses the IGMP address of 239.255.107.13.

• The following TCP ports should be allowed to receive connections:

• 65007 - To accept connections from teacher mobile device

• 65009 - To accept connections from student mobile devices for Premium

• 65008 - To accept connections from student voting automated Pulse devices

• Also, UDP port 31009 must be open to allow receipt of multicast UDP messages if service discovery is desired.

• If your deployment includes third party integrations via Insight 360’s HTTP API, then TCP port 64250 must also be open on the instructor’s computer to receive HTTP requests from the third party application.

Insight 360 Teacher App

• Teacher mobile device should be on the same local area network as the instructor’s computer

• Local high-speed Wi-Fi

Insight 360 Student App

• Student mobile devices should be on the same local area network as the instructor’s computer

• Local high-speed Wi-Fi

Insight 360™ 7


LICENSINGInsight 360 is available as a single-user license or multiple-user license. If two individuals are using Insight 360 at the same time, they must have two licenses.

A single-user license can be installed on two computers. For example:

• You can install Insight 360 on two computers (such as a desktop and a laptop), but the software cannot be used at the same time.

• You can install Insight 360 on a single computer under different user accounts, but the software cannot be used at the same time.

Additional license for evaluation and training

The license also allows for an additional copy of Insight 360 to be installed in a testing lab for evaluation, or for training purposes, as long as these copies are not used for instructional purposes with students.

Licensing Options and Corresponding Components

Insight 360 Corresponding Component

Insight 360 Standard EditionInsight 360 software

Teacher App

Insight 360 Premium Edition

Insight 360 software

Teacher App

Student App

Insight 360 Web Access Student response via a Web Browser when the Web Access add-on is purchased with Standard or Premium Edition.

Insight 360 Premium USB Stick

The Premium USB Stick enables the Student App on a computer that has Standard Edition installed on it.

The Student App is only enabled while the USB Stick is plugged into the computer. Once removed, the computer software reverts to Standard Edition software.

Insight 360™ 8


INSTALLATIONThere are four ways to install the Insight 360 software:

Instructions for each type of installation are described on the next pages.

Some important information about installing and using Insight 360:

• Once Insight 360 is installed, it is important that the instructors, not the IT Admin, register and activate the software. See page 16 for more information on registering and activating.

• Insight 360 automatically starts on startup. It also ‘listens’ for eInstruction devices that can be used with Insight 360, so they will be detected when they are connected to the computer. This process can be terminated by pressing Crtl+Shift+Q on both Windows and Mac.

• Insight 360 supports annotation on the main/primary display. If you are using multiple monitors or displays, such as a projector, make sure the display you want to show annotation on is set as the main/primary monitor. You can also setup a secondary monitor, such as projector, to mirror the main/primary display.

• Visit our website to view our video tutorials: www.einstruction.com/insight-360-product-support

• Install the software using the disk

• Download the software from einstruction.com

• Silent (or Network) Installation

• Imaging/ghosting

Insight 360™ 9


INSTALL THE SOFTWARE USING THE DISK

Insert the disk and follow the on-screen instructions.

DOWNLOAD INSIGHT 360 FROM EINSTRUCTION.COM

1 Go to www.einstruction.com/downloads and click Insight 360.

2 Click Download next to Insight 360 30-day trial (select Mac or Windows).

3 Follow the on-screen instructions to complete the installation.

The trial expires after 30 days. You will need to enter your registration code, or call our Sales team to purchase a registration code, to continue using the software.

INSTALL BY SILENT (OR NETWORK) INSTALLATION

Follow the steps below to do a silent or network installation. For additional information, please refer to your specific product documentation.

Windows

1 Insert the DVD.

2 Open Command Prompt.

3 Type the letter of your DVD drive followed by a colon and press Enter (e.g. “d:”).

4 Type cd \Installer to change to the directory that contains the installer executable.

5 Run the following command: Insight_360_Installer.exe /s /v”/qn /norestart”

6 To run the silent uninstall, follow steps 1-3 above and use the following command: Insight_360_Installer.exe /x /s /v”/qn /norestart”

Mac

1 Insert the DVD and open Terminal.

2 Type cd /volumes/”Insight 360” and press Enter.

3 Run the following command: sudo installer –pkg “Insight_360.pkg” –target /

4 If prompted, type in your sudo password

INSTALL BY IMAGING/GHOSTING

Insight 360 can be used with all major imaging, ghosting and desktop management software. Use either an attended install or the silent install to install Insight 360 on a master image. Do not register or activate the software on the master image.

Insight 360™ 10


REGISTERING/ACTIVATING INSIGHT 360

Registering the Insight 360 software ensures you receive the most current firmware updates and have full access to customer support. You have 30 days to register the software or you will be locked out of Insight 360.

How to register/activate Insight 360...

1 Open Insight 360.

2 From the Insight 360 Home tab, click the blue Reminder: link in the Message Center.

• Alternatively, click Settings and then click Registration/Activation.

3 Enter the required information.

4 Click Submit.

5 Click OK.

After a few minutes, check your email for the activation code.

6 Click Activate.

7 In the Enter Activation code box, enter the activation code sent to via email and click Submit.

8 Click OK.

STOPPING THE INSIGHT 360 AUTO-START

If you would like to stop Insight 360 from automatically starting up when you boot your computer please visit:

• https://support.einstruction.com/entries/21653192-How-to-disable-Insight-360-director-auto-launch-from-start-up-Windows-

• https://support.einstruction.com/entries/21684309-How-to-disable-Insight-360-director-auto-launch-from-start-up-Mac-

NOTEBe sure your email is valid and spelled correctly. The activation code will be sent to this email address.The Software Registration Code is the serial number located on the Insight 360 DVD case.

Insight 360™ 11


Insight 360 Custom Settings

This feature is available with Insight 360 v2.3.1+

Insight 360 will look for an xml file called CustomSettings in the top-level Data directory to populate settings on the Preferences, Registration/Activation, and Mobile Devices tabs. If the file does not exist, the program defaults will be used. If the file exists, and the contents parsed correctly, the normal defaults will be overwritten by those in the CustomSettings file. This feature exists to help IT departments in large deployments of Insight 360 to be able to change Insight 360's default settings and/or to help users complete the registration and activation process.

The CustomSettings.xml file must be in the Insight360 local data folder (where the log files are stored), NOT in the data directory itself:

Platform Path Name

Windows C:\{User}\AppData\Local\Insight360\CustomSettings.xml

Mac OS /Users/username/Library/Application Support/Insight360/CustomSettings.xml

NOTEThe Custom Settings feature does NOT modify the registration and activation process in anyway - it merely allows the registration fields to be pre-populated by the CustomSettings file. The CustomSettings file can be unique to an individual machine/user or it can be generalized for a set of users.

Insight 360™ 12


Below is a sample of the XML tags that may be used with the Custom Settings feature:

The above example includes all of the supported custom settings available in the 2.3.1 release.

Available XML Tags

Tag Explanation

CustomSettings This tag is used to encapsulate all the custom settings to be read by the software

OneTimeInitialization If true, settings will only be read in lieu of the defaults on first run (and thereafter as saved by the user). If false, values in the custom settings file will be used each time the settings tabs are loaded.

UseStudentId True or false

UseStickerId True or false. UseStudentId and UseStickerId must be opposite if both are specified.

StartingStickerId A positive integer (1 or higher)

SendFeedbackToStudentDevices True or false (true means box is checked)

PromptTeacherOnStudentRejoin True or false (true means box is checked)

MobileSettingsUseConstructedResponse True or false (true means box is checked)

MobileSettingsRequireSessionCode True or false (true means box is checked)

MobileSettingsEnableWebAccess True or false (true means box is checked)

RegistrationCustomSettings An encapsulation of the registration form fields

Country A value in the drop-down list (default = null)

Title A value in the drop-down list (default = null)

Insight 360™ 13


*Values can be determined by using the NCES Public School search at http://nces.ed.gov/ccd/schoolsearch/index.asp and/or http://nces.ed.gov/ccd/districtsearch/index.asp

Other notes:

• If a tag in the CustomSettings file is not formatted correctly, i.e., it is not understood by the software, it will be ignored and the last saved or default value will be used instead.

• Preferences and Mobile Devices settings tabs are loaded on Insight 360 Director restart. See the flowchart below for more detail.

• The Registration/Activation settings tab is loaded whenever the tab is loaded. If the tab is already loaded (i.e., visible to the user) when a custom settings value is changed, the new value will NOT be read until the tab is reloaded (click on another settings tab and click back on the Registration/Activation tab). See the flowchart below for more detail.

• The Registration and Activation processed are not changed by this feature. This feature only affects the values of the fields on the Registration/Activation tab. Changing a field value will not change the registration record unless the registration is submitted. Changing the SRC field value will not change the license unless the license is activated. Re-activating a license will not affect the license terms in any way.

The software can load settings from three sources: defaults, user settings, or the CustomSettings file. This flowchart details how the program decides which settings are restored on which conditions.

FirstName A character string

LastName A character string

Email A character string (checked for format on submission)

State A value in the drop-down list (default = null)

SoftwareRegistrationCode A character string (checked for validity on submission)

NCESDistrictId A value in the "District" drop-down, using the NCES index value*

NCESSchoolId A value in the "School/Institution" drop-down, using the NCES index value*

AllowSoftwareUpdatesConnection True or false (true means box is checked)

AllowUsageDataCollection True or false (true means box is checked)

Tag Explanation

Insight 360™ 14


USING INSIGHT 360 WITH REIMAGINGMany organizations use enterprise solutions that revert PCs back to a predefined state, upon the PC reboot. If your organization employs such a solution, you will want to ensure that the various pieces of Insight 360 are configured correctly, for optimal experience.

Below you will find a list of files and directories, used by Insight 360, that should not be modified, as well as a list of minimum user permissions needed to run the software.

• The paths listed are the default paths. If a custom install was performed, these paths may vary.

• Computers must be unlocked, or “thawed,” for any permanent changes to take effect.

• The minimum permissions and ability to reimage on reboot are with the assumption that Insight 360 has been installed, registered, and activated before being placed minimum privileges (or reimage) on reboot setting.

Windows Vista, Windows 7, Windows 8

Folder/File PathFor 64 bit machines add “x86” for the Program Files folder Minimum

Reimage on Reboot

C:\Program Files\eInstruction\Insight 360 Read Yes

C:\Program Files\eInstruction\Insight 360\Tools\ Read Yes

C:\Users\<<username>>\AppData\Local\Insight360 Read/Write No

C:\Program Files\eInstruction\ExamView Read Yes

C:\Program Files\eInstruction\ExamView\Classes Read Yes

C:\Program Files\eInstruction\ExamView\Tests Read No

C:\Program Files\eInstruction\ExamView\Banks Read No

C:\Users\<<username>>\AppData\Roaming\evmanage.prf Read/Write No

C:\Users\<<username>>\AppData\Roaming\evpro32.prf Read/Write No

Registry Keys MinimumReimage on Reboot

HKEY_LOCAL_MACHINE\SOFTWARE\eInstruction\ExamView Read/Write No

HKEY_LOCAL_MACHINE\SOFTWARE\eInstruction\Learning Series Read/Write Yes

Insight 360™ 15


Windows XP

Mac OS X

Folder/File PathFor 64 bit machines add “x86” for the Program Files folder Minimum

Reimage on Reboot

C:\Program Files\eInstruction\Insight 360 Read Yes

C:\Program Files\eInstruction\Insight 360\Tools\ Read Yes

C:\Documents and Settings\<<username>>\Local Settings\Application Data\Insight360 Read/Write No

C:\Program Files\eInstruction\ExamView Read Yes

C:\Program Files\eInstruction\ExamView\Classes Read No

C:\Program Files\eInstruction\ExamView\Tests Read No

C:\Program Files\eInstruction\ExamView\Banks Read No

C:\ Documents and Settings\<<username>>\Application Data\evmanage.prf Read/Write No

C:\ Documents and Settings\<<username>>\Application Data\evpro32.prf Read/Write No

Registry Keys MinimumReimage on Reboot

HKEY_LOCAL_MACHINE\SOFTWARE\eInstruction\ExamView Read/Write Yes

HKEY_LOCAL_MACHINE\SOFTWARE\eInstruction\Learning Series Read/Write

Folder/File Path MinimumReimage on Reboot

/Application/eInstruction/Insight 360 Read Yes

/Application/eInstruction/Insight 360/Tools Read Yes

/Users/<<username>>/Library/Application Support/Insight360/Data Read/Write No

/Users/<<username>>/Library/Logs Read/Write No

/Users/<<username>>/Library/Preferences/ Read/Write No

/Application/eInstruction/ExamView Pro Read Yes

/Application/eInstruction/ExamView Pro/Classes Read No

/Application/eInstruction/ExamView Pro/Tests Read No

/Application/eInstruction/ExamView Pro/Banks Read No

Insight 360™ 16


CHANGING THE DEFAULT DATA DIRECTORY LOCATION

If using a custom path, choose the location carefully. If it is a network location or shared location that other users have access to, there is potential for data corruption. If the custom data path cannot be found, read from, or written to, then the application will revert to the default data path.

How to change the default data directory location...

1 If Insight 360 is open, close the program and terminate the Insight 360 Director by pressing Crtl+Shift+Q.

2 Open SteamPunkSettings.xml in a text editor. The file can be found in the following locations:

• Windows – c:\Program Files\eInstruction\Insight 360\Tools\Configuration\SteamPunkSettings.xml

• Mac – /Applications/eInstruction/Insight 360/Tools/Insight 360 Director.app/Resources/Configuration/SteamPunkSettings.xml

3 Within the DeskTopHostSettings tag, add the CustomDataPath tag as shown in the example below (in red):

<?xml version=”1.0” encoding=”utf-8” ?>

<DesktopHostSettings xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance” xmlns:xsd=”http://www.w3.org/2001/XMLSchema”>

<EInstructionServiceUri>http://insight360services.einstruction.com/StarfishCloudServices</EInstructionServiceUri>

<WebClickerUri>http://insight360.einstruction.com</WebClickerUri>

<GenerateTestData>false</GenerateTestData>

<SimulateSessionVoting>false</SimulateSessionVoting>

<SRSReceiver>true</SRSReceiver>

<CustomDataPath>P:\Insight 360\</CustomDataPath>

</DesktopHostSettings>

4 Open Insight 360. On startup, a test file (TestWrite.dat) and an Insight 360 folder with a new database will be created in the custom path location.

NOTEReplace “P:\Insight 360\” with the actual desired location. Do not change any other parameters.

WARNINGUse of a network location or drive for a custom data path should only be considered if:

• Network has ample bandwidth to support the frequent read/writes to the custom data path.

• Custom data path is not shared by multiple machines. This path must be unique per registered user/computer.

Insight 360™ 17


FOR OPTIMAL PERFORMANCE WITH INSIGHT 360There are many things that can affect the performance of your Insight 360 software. Since we cannot cover every network design, and as each one is different, here are some general ideas to consider:

Networking Considerations

• Ensure that your network has enough bandwidth to handle your current data traffic plus the added data traffic from your Insight 360 software, especially during peak load times. Please work with your network administrator or vendor for help.

• It is recommended to have the instructor’s computer, iPad and student iPad applications running on the same VLAN. Since this is not always possible and student and instructor VLANs are created to keep them separated for security purposes, try to limit the amount of hops between the student and instructor installations as well as between the instructor iPad and the instructor’s computer running the Insight 360 application. Additionally, if the student and instructor installations are on different VLANs, it is important to ensure that the necessary ports are opened between VLANs.

VLAN Navigation

Many districts have chosen to use virtual local area networks (VLAN) to segregate network traffic in an effort to increase quality of service and security. Insight 360 can navigate these configurations with the use of port forwarding policies on firewalls and Ethernet switches. Below is a list of the ports and associated protocols in use with Insight 360.

• If separate VLANs as well as Intrusion Detection Services (IDS) or Intrusion Protection Services (IPS) are in use between VLANs, there is a possibility that some latency could be added to a student or teacher’s experience. This is because the packets being sent between systems will be broken down by IDS/IPS and inspected for malicious intent. If you experience latency with IDS/IPS in between VLANs, you may want to consider making an exception for these applications. Please work with your IDS/IPS equipment vendor to determine how to do this.

• Make sure that all network ports in use for Insight 360 are using optimal settings by checking that they are using full duplex and the largest bandwidth setting supported by your network. Ports on your networking equipment that are left to “auto negotiate” will sometime default to lesser settings when there are incompatibilities between networking equipment. This means that manual settings are needed to correct this behavior.

Wireless Networking Considerations

Since the student and teacher iPad applications rely heavily on your wireless infrastructure, the following factors play an important role in ensuring an optimal experience:

• Ensure that your wireless access points are capable of handling the bandwidth requirements for your current

• data traffic plus the added data traffic from your Insight 360 software, especially during peak load times.

Port Protocol Function

31009 UDP Multicasting for connection facilitation

65007 TCP Data for teacher app

65008 TCP Data for student app

64250 HTTP API access for partner integrations

Insight 360™ 18


• Most wireless access point vendors will provide tools that provide a view into your wireless access point’s bandwidth utilization. Please refer to your wireless vendor’s documentation for help, and work with your network administrator or vendor. Please note that while your wired network may provide 1GB of bandwidth, most wireless access points can only provide a fraction of this bandwidth and could become overwhelmed even if your wired network is nowhere near saturation.

• The bandwidth available to a wireless device is directly proportional to the wireless signal strength the device receives. Therefore, it is important to ensure that wireless access points are laid out in an optimal fashion to ensure that each device in use has the best signal possible.

Quality of Service (QOS)

QOS is the ability to provide different priorities to different applications, users, or network data flows, or to guarantee a certain level of performance to a data flow over your network. See page 11 for VLAN Navigation.

If you experience latency with your Insight 360 application, it could be the result of network saturation during peak load times. Therefore, it may be necessary to implement QOS on your network to ensure that your Insight 360 application network traffic is prioritized and receives the necessary amount of bandwidth to provide an optimal experience. Please refer to your networking equipment documentation and/or your networking vendor for help implementing QOS on your network.

Anti Virus

While Anti-Virus software is necessary, it also has the propensity to slow computers down and could interfere with the performance of Insight 360, especially on older machines. Additionally, anti-virus has been known to interfere with the detection of HID devices and may include firewalls that block ports necessary for Insight 360. If you are experiencing performance issues or issues connecting your devices to a computer running Insight 360 you can rule out anti-virus as the cause by temporarily disabling the anti-virus software. If this resolves the issue then you should work with your anti-virus vendor to make the necessary changes to your anti-virus software to resolve these issues.

Multicasting

If you are using multiple VLANs in your network and would like to use Multicasting, you will need to contact your vendor to find out what is recommended as their best practice for enabling Multicasting on your networking equipment.

The Multicast address is 239.255.107.13 and must be opened between VLANs.

For information on how to test if your network supports multicasting, please visit:https://support.einstruction.com/entries/21208936-Testing-for-Network-Multicast-for-Mobi-360-for-iPad-Use

Alternative to enabling multicast

The Insight 360 Teacher App can work without using Multicast on your network. In this case, the students will need to manually type in the IP address of the desktop computer that has the Insight 360 software installed on it. The iPad will remember this address, but with most networks using dynamic host configuration protocol (DHCP), it may require the user to re-type it occasionally to connect to the class if the IP address on the instructor’s computer ever changes.

Insight 360™ 19


WEB ACCESSInsight 360 Web Access allows students to participate in an Insight 360 session using nearly any laptop, smartphone, or other device with an internet browser.

If the student device goes to sleep, they will be removed from the class and will need to rejoin. For more information, please visit: https://support.einstruction.com/entries/21571904-Mobile-Devices-using-Web-Access-will-be-dropped-from-the-class-if-device-goes-into-sleep-mode

Minimum Browser Requirements

How It Works

1 The instructor opens the Insight 360 software on their computer and enables Web Access in My Settings > Mobile Devices.

2 The instructor starts a class using a Mobi 360 or the Teacher App.

3 The student opens a web browser (for example: Internet Explorer, Firefox, Chrome) and goes to Insight360.einstruction.com. The Insight Online tab displays Join Class at the top.

4 The student types the Student ID and Session Code into the corresponding boxes

Only the Session Code is required. The teacher can display the session code by tapping Class/Session Code on the Mobi 360 or Insight 360 Teacher app

5 The student clicks Join.

If a Student ID was entered in Step 4, a welcome message will appear with their name. If the name is correct, click Proceed to Class. Otherwise, click That’s Not Me and repeat steps 4-5 with the corrected information.

If a Student ID was not entered and the student wants to join anonymously, click Yes, I’m Sure. This allows the student to join the class but their answers will not be credited to their name or Student ID.

• Internet Explorer 9 or higher

• Firefox 14 or higher

• Chrome 21 or higher

• Safari 5.1 or higher

• Opera 12 or higher

• BlackBerry 7.0 or higher

• iOS Safari, all versions

• Android Chrome, all versions

• Windows Phone 7.5 or higher

• Android, all versions

Insight 360™ 20


NETWORK FIREWALL AND CONTENT FILTERInsight 360 periodically checks for updates, and must be connected to the internet to do so. This is one of the reasons that having internet access is required, along with other features of the software, such as reporting. The updating process also checks for firmware updates for any connected eInstruction 360 devices.

• It is important that the instructor does not disconnect or turn off devices during the update process.

• Instructors must have the correct privileges to install software updates.

How to update Insight 360

1 If an update is available, a notification will be displayed on the Insight 360 home page. Click About to take note of the current version number because you will need this to confirm that the update was successful.

2 Click the update notification in the Message Center on the home page.

3 An update screen will appear and the software will restart to complete the update.

4 After the update is complete, check About to make sure the new version number is displayed

Network Firewall

The firewall must allow communication between your computer and eInstruction’s Insight 360 update servers, which are located online. You must have access to: http://insight360services.einstruction.com/StarfishCloudServices.

If you are experiencing any of the following problems, it is most likely due to your network firewall blocking communication to the above URL:

• District list not populating when registering the software.

• Error messages when registering.

• Error messages when updating firmware or software.

Insight 360™ 21


BACKUP AND RESTORATIONUse the following information to help with planning of regular backups and restorations.

Software Install Directories

Windows

• C:\Program Files\eInstruction\Insight 360

• C:\Program Files\eInstruction\ExamView

Windows 64 bit

• C:\Program Files x86\eInstruction\Insight 360

• C:\Program Files\eInstruction\ExamView

Mac

• /Applications/eInstruction/Insight 360

• /Application/eInstruction/ExamView Pro/

Insight 360 Data

This directory contains files that house:

• class rosters set up in Insight 360

• favorites for Insight 360 and Mobi 360

• answer key tests

• assessment results

• screenshots

• user preferences


• C:\Users\<<username>>\AppData\Local\Insight360\

Windows XP

• C:\Documents and Settings\<<username>>\Local Settings\Application Data\Insight360\

Mac

• /Users/<<username>>/Library/Application Support/Insight360/

Insight 360™ 22


ExamView Test Files

These files have a .tst file extension and contain test questions. These files can be saved anywhere. These are the default save directories:

• Windows: C:\Program Files\eInstruction\ExamView\Tests

• Mac: /Application/eInstruction/ExamView Pro/Tests

ExamView Test Bank Files

These files have a .bnk file extension and contain test questions that can be used to generate ExamView test files. These files can be saved anywhere. These are the default save directories:

• Windows: C:\Program Files\eInstruction\ExamView\Banks

• Mac: /Application/eInstruction/ExamView Pro/Banks

Insight 360™ 23


UNINSTALLINGWhen you uninstall the software, the user preferences and data will not be removed. This is so that they are available if the software is reinstalled.

Windows

1 Open the Windows Control Panel and select Programs and Features for Windows 7 or Add or Remove Programs for Windows XP.

2 Select Insight 360 from the list of programs and click Uninstall.

3 If prompted, select Yes to confirm the uninstall.

4 After the uninstall is complete, select ExamView Learning Series and click Uninstall.

5 After the ExamView Learning Series uninstall is complete, select ExamView Assessment Suite and click Uninstall.

6 If prompted, select Yes to confirm the uninstall.

Mac OS X

1 Open the Application folder.

2 Open the eInstruction folder.

3 Move the Insight 360 folder to the trash.

4 Go to hard drive root and move the ExamView Pro folder to the trash.

5 Empty the trash

Remove User Preferences and Data

To remove user preference, log files, and user data, delete the following directories and its contents. If needed, back up the data before deleting as this contains the user preferences and data, such as class rosters and grades.


• C:\Users\<<username>>\AppData\Local\Insight360

Windows XP

• C:\Documents and Settings\<<username>>\Local Settings\Application Data\Insight360

Mac OS X

• /Users/<<username>>/Library/Application Support/Insight360

• /Users/<<username>>/Library/Logs/Insight360.log

• /Users/<<username>>/Library/Preferences/com.eInstruction.Insight-360-Director.plist

Older log files are named Insight360.logYYYYMMDD. For example, an archived log from January 1st, 2012 would be named Insight360.log20120101.

Insight 360™ 24


MODIFYING EXPORTED REPORTSInsight 360 allows you to modify the format of an exported report. The instructor can do this on a single computer, or the IT Department can define the format and send the file format to multiple computers.

Single Computer Export

1 Open Insight 360 and click My Results.

2 Select a report.

3 To modify the format of the Export to CSV report, select Show Advanced Export Options.

4 You can now select which columns to include or exclude. You will see one drop-down box for each column that will appear in the report. The first drop-down will appear in the first column of the report. The second drop-down will appear in the second column, and so on. Select where you would like each column to appear, or select None if you do not want that column to appear in the report.

5 The settings are saved until you go back into the Show Advanced Export Options and modify the format.

Multiple Computer ExportSimilar to defining the export for a single computer, an IT Department could define an export format and push that format out to multiple instructors’ computers.

1 Follow steps 1 through 4 above.

2 You have now created this file: CsvExportMap.xml. It is located in the DATA_PATH directory. If you have installed Insight 360 in its default location, the file would be located at AppData\Local\Insight360\Data

3 This file can now be pushed out to the instructors’ computers and placed in the same location as above.

4 When the instructor clicks Export to CSV, the data will be exported in the format you have defined.

5 If the instructor goes into Show Advanced Export Options and modifies the export format, the data will no longer export in the format that you defined.

Insight 360™ 25


DATA MIGRATIONUser data should not be shared among computers, but can be transferred when necessary. Insight 360 files are cross-platform compatible between PC and Mac.

Insight 360 Data

This directory contains files that house:

• class rosters set up in Insight 360

• favorites for Insight 360 and Mobi 360

• answer key tests

• assessment results

• screenshots

• user preferences

Before moving, these two files will need to be removed from the data folder as they contain information unique to the system: filters.dat and Mac.dat. Once deleted, the data folder can be copied in its entirety to the new location.

The data folders can be found here:

• Windows Vista, Windows 7, Windows 8: C:\Users\<<username>>\AppData\Local\Insight360\Data\

• Windows XP: C:\Documents and Settings\<<username>>\Local Settings\Application Data\Insight360\Data\

• Mac OS X: /Users/<<username>>/Library/Application Support/Insight360/Data

When you have completed the transfer, the user will need to re-register with the original SRC code to obtain an activation code for the new system within 30 days.

Insight 360™ 26


LOG FILESLog files will be created in default directories. These log files contain information that may be useful for troubleshooting when contacting technical support.

• The main log file is named Insight360.log.

• Older log files are named Insight360.logYYYYMMDD. For example, an archived log from January 1st, 2012 would be named Insight360.log20120101.

• Log files can be opened with any text editor, such as Notepad. Each record will be time stamped with a date and time, warning level, and the log message. The latest information should always be at the bottom of the log file.

Default Log Paths


• C:\Users\<<username>>\AppData\Local\Insight360\Insight360.log

Windows XP

• C:\Documents and Settings\<<username>>\Local Settings\Application Data\Insight360\Insight360.log

Mac OS X

• /Users/<<username>>/Library/Logs/Insight360.log

Multiple Users

If you have multiple users log into the same machine with one kit, it will store the individual user data local to their log in. In addition, since no data is stored on the Insight 360 Teacher App or Mobi 360, the devices can be used among the users and they will reflect the favorites and configurations of the logged in user. Each user and installation of Insight 360 and ExamView® must have their own license for the software. Please refer to the License section for more information on licenses.

Insight 360™ 27


VIRTUAL ENVIRONMENTSMany client applications of virtualized environments come in the form of a software client or a dedicated hardware thin client like a Cisco VXC 2211/12. The chart below illustrates the network setup and the thin clients that may be in the classroom. The goal is to configure your system so eInstruction products (Mobi 360, Pulse / Spark 360 receivers, etc.) can be plugged into the USB ports of the clients and have them successfully communicate to the virtualized desktop on the server.

You will need to modify the configuration of your client device to pass-through the USB information from all the eInstruction devices that you are utilizing.

For example, the Cisco VXC 2211/12 has a client GUI that allows the VID (Vendor ID) and PID (Product ID) of various USB devices to be entered as “bridged devices.” By entering the VID and PID numbers for all of the eInstruction devices in use, the Cisco thin client will allow all of the USB information from the device to pass-through to the server-based desktop image. In most cases this will allow a proper connection. The text of the Cisco description of the client feature is below along with a screen shot of where the VID/PIDs are entered. Again, your environment may be different, but the principles are the same.

Below is a list of eInstruction product families and the individual VID and PID identifiers. There is usually no harm in entering all of the IDs. However, you may choose to enter only the product families that you currently use. There is some duplication between product families as some devices are used across several products. Some client systems want you to enter the full hex ID of the device (“0x34F”) and others only the part that follows the “x” (“34F”).

For previous eInstruction devices please contact eInstruction Sales Support.

Please enter each of the above devices if using CPS and/or Response.

* Only need to enter one receiver based on your purchase.

Device VID PID Device VID PID

Mobi 360 0x078C 0x1008 MobiView 0x078C 0x1007

Mobi 360 Receiver 0x078C 0x60d Mobi WorkSpace RF* 0x078C 0x60A

Pulse / Spark 360 Receiver 0x078C 0x703 Mobi RF* 0x078C 0x60C

DualBoard 12xx 0x078C 0x0403 Mobi KWIK and Learner 0x078C 0x1005

Mobi WorkSpace RF* 0x078C 0x60A CPS RF Receiver 0x078C 0x700

Mobi RF* 0x078C 0x60C CPS RF Receiver 0x078C 0x701

Touch Board 0x078C 0x40A CPS Gen2 RF Receiver 0x078C 0x702

Touch Board during firmware update mode

0x078C 0x40B

Insight 360™ 28


CONTACT USFor additional help installing, configuring and using Insight 360, contact Turning Technologies Technical Support.

Technical Support is available Monday - Friday, 5:00 a.m. - 5:00 p.m. MST.

From within the contiguous United States, you can reach Technical Support toll-free by calling 866.746.3015. If you are calling from outside of the United States, please call +1.330.746.3015.

Technical Support may also be reached via e-mail at [email protected], a brand of Turning Technologies.

You can also browse our Knowledge Base, or reach us via Live Chat available from 6:00 a.m. - 3:00 p.m. MST.

Office Locations

Ohio

255 West Federal StreetYoungstown, Ohio 44503Toll-Free: 866.746.3015International: +1.330.746.3015

Arizona

7400 East Tierra Buena Lane, Suite 103Scottsdale, Arizona 85260Toll-Free: 866.746.3015

Paris

26/36 rue Alfred Nobel93600 Aulnay-sous-BoisToll-Free: 866.746.3015Support: +33 1.58.31.10.65

Belfast

19 Colvin HouseDundonald Enterprise ParkCarrowreagh RoadBelfast BT16 1QT, UKToll-Free: 866.746.3015

About this Guide

This guide is intended to be a resource for the information technology professional installing Insight 360™ in an enterprise-class, network environment. Please note that eInstruction cannot anticipate, nor account for, all possible customer configurations, deployed products, or local network customizations. eInstruction’s Technical Support department will support product-related issues on local machines and cannot guarantee the same level of service for your specific network environment. Modifications may need to be made to suggested workflows and identified best practices to establish complete functionality.

insight360 it adminguide

Education