1800 636 040www.theinsgroup.com.auWe provide tailored solutions for Village, Aged Care and Community Care Organisations.

INS LifeGuard

Innovative Medical Alarm Systemsthat can also provide TeleHealth, Home Automation, Telephone and Internet services, and so much more!

(Rev. 31/10/2017)

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Who is INS LifeGuard?

INS LifeGuard, together with INS Health Care and INS Technologies, make up The INS Group.

INS LifeGuard supplies innovative solutions comprising Personal Response, Medical Alarms, TeleHealth and integrated virtual care / medical services, and other specialised, tailored and unique Call Centre activities.

INS Health Care specialises in community-based health and home care services.

INS Technologies develop and manufacture leading-edge, purpose-built and exclusive eHealth and TeleHealth technologies, products and services right here in Australia.

The INS Group is a wholly Australian owned, family run business.

Who would benefit from our services?

The Elderly. V The elderly can maintain an independent lifestyle in

their own home, with the assurance of immediate help, 24 hours a day, seven days a week.

V INS LifeGuard’s nurses offer assistance within seconds in the event of heart failure, stroke, a fall, home invasion, or fire. They are normally able to hear and speak to the client anywhere within the home. Even if the client is unable to respond, our staff know exactly who requires assistance and they will immediately send help.

Those with Special Needs V INS LifeGuard is especially valuable to those with

special needs, either temporary or permanent. People with disabilities, isolated or those who are lonely or nervous are also secure in knowing they are welcome to call and chat with our staff 24 hours a day.

Why choose INS LifeGuard? V The INS Group is a Health Care provider. Our Call Centres

(in Australia and New Zealand) are staffed by highly qualified and experienced nurses. Their qualifications and clinical knowledge are far greater than the ‘first aid attendants’ commonly used in the industry.

V Our services are prevention-based; they are far more comprehensive and are fully flexible and tailored to the individual client’s needs.

V INS LifeGuard exceeds Australian Standards. Indeed, we work under the higher standard required and expected of us as registered health care providers.

V We’re a contracted provider for the Department of Veterans’ Affairs.

V We have response centres in Australia and New Zealand. During peak periods or unforseen outages, in one location, the other will immediately respond.

V We’re the largest provider to the Independent Living sector.

We provide our valued clients with: V Security and reassurance. Help at the press of a

button with our 24/7 Nurse-on-Call Service.

V A Chat Line, for the lonely or socially isolated who may need reassurance or just someone to talk with. An INS nurse is there any time of the day or night.

V A Health Information Line. Clients or their family can call our nurses at any time for information or support. Our nurses can interact with the client’s G.P. or other primary health provider on request.

V Appointment or Medication reminders*

V Welfare checks, e.g. for those returning home from hospital or who may be ill. INS LifeGuard can simply call to make sure you are comfortable and everything is alright.*

V A service which exceeds Australian Standards and offers quality and cost effectiveness.

V Immediate or scheduled reporting to family or other caregivers.

* additional charges may apply

INS LifeGuard

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We offer optional services* such as: V Telephone Service and Internet Browsing - keep

in touch with friends and loved ones via phone or social media.

V TeleHealth Service - you can record your vital signs and have the results securely transmitted to INS LifeGuard’s Emergency Response Centre. Includes monthly Registered Nursing reviews.

V Virtual GP Consults - request an audio/video call for a virtual face-to-face consultation with a GP without leaving your home.

V Home Automation and Security - automatically turn on/off power points and lights, or lock/unlock doors. You control these features from the device or the nurse from INS LifeGuard can control them in an emergency (e.g. to unlock your door to allow emergency services to enter).

V Concierge Service - assistance arranging a variety of other useful services.

* additional charges apply; requires our patented new LifeGuard SmartHome IPD unit.

Our Monitoring Services include: V 24-hour Medical Monitoring by nurses who assess the

call and coordinate an appropriate response, be it emergency services or other support depending on the assessed need and requirement of the client.

V Coordination and follow-through. We report as appropriate to care givers, relatives, or other contacts, as requested.

V Monitoring of multiple and various emergency transmitters, environmental sensors and vital sign measurements.

V Our exclusive Medical Info line/Nurse-on-Call and Chat Line is accessible to clients 24 hours a day, seven days a week at no additional cost.

For those with a Home Care Package: V INS LifeGuard’s services can be covered by your

Home Care Package. Talk to your service provider and let them know which INS LifeGuard services you would like to be funded through your care package.

Benefits for Village Operators and Community Care Organisations V INS LifeGuard provides a service which exceeds Australian Standards, offers quality and cost effectiveness,

and may assist the village in Quality Standard endorsement. V We offer flexible, tailored procedures and immediate or scheduled reporting to on-site staff. V We can even take and manage office calls, such as maintenance or after-hours office calls.* V We can assist with OH&S compliance where on-site staff may currently sleep-over or respond to emergency

calls. Importantly, we can mitigate the village’s legal and moral responsibilities and risks. V We offer state-of-the-art, purpose-built hardware and provide full technical support. V Our technology and services are tailored for and fit within the Consumer Directed Care and National Disability

and Insurance Scheme funding models. V Residents’ personal transmitters can also work in common areas (requires our new IPD). The community

centre IPD will be able to identify which resident pressed the alarm and display their details to our nurses. Simply call and request this feature to activate it. (Note: this feature may affect nearby ILUs in range, and if so it may need to be turned off, at the discretion of INS LifeGuard.)

* additional charges may apply.

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The INS LifeGuard System is comprised of:

1. The Console Unit a. The LifeGuard SmartHome IPD

Our newest IP Dialler is a unique, patented Emergency Response System that lets you summon assistance whenever you need it. It can also do so much more with optional added services. For instance, it can replace your existing Telephone Service, offer Internet Browsing, TeleHealth Monitoring, Virtual GP Consults, Home Automation and Security, and more.

b. The INS LifeGuard L-401 Dialler Our L-401 Dialler Emergency Response System allows for amazing quality two-

way, hands-free voice communication, as well as silent emergency calls with Half Duplex Listen-in only for client monitoring function. Radio frequency range (433 MHz) is exceptional with Personal Transmitters having a range of over 200 metres in open space. This unit can also be wall mounted.

2. A Personal Transmitter Our range of emergency transmitters are watch-like in appearance — small,

inconspicuous, light and easily activated. The transmitters can be worn as a pendant or as a wrist alarm. They are water resistant and can be worn at all times, even in the shower or when going to bed. The raised, tactile button makes it very easy to press, so it’s suitable for those with arthritis, lupus or fibromyalgia. Also available is our exciting new Talking Pendant* (see page 10) as well as our Fall Sensor or Talking Call Point (see page 11).

* Talking Pendant is not waterproof.

We can also supply a variety of health, environmental and home automation sensors. See page 13.

We can also monitor a range of other equipment including the HP4 Help Phone, or units manufactured by others. Other options can be added as well, and you can read more about those starting on page 8 of this booklet.

On installation we’ll ask for a complete medical history and other relevant details, such as any medication you may be taking, your pre-nominated contacts, access details, etc. How much information you provide is up to you, however, the more we know the better we can respond in the event of an emergency. As a health care provider, INS treats all information as highly sensitive and complies with privacy laws.

If an emergency arises, simply press a button on the INS LifeGuard unit, the personal wrist or pendant transmitter, or a range of other transmitters available (see page 10). A pre-alarm sound is heard, followed by an acknowledgment confirming our Emergency Response Centre has received the alarm.(May vary between units. Refer to the User Guide for operational functions of your specific unit.)

Our Emergency Response Centre receives your name, address, medical history and

much more displayed on our unique monitoring screens. A nurse will call over the unit. It is not necessary to be close to the unit to be heard. We’ll assess the situation and send whatever help may be required, whether that means calling a neighbour, friend or family member to come to your home, or sending an ambulance, police or firefighters; rest assured knowing help is on the way.

We’ll stay in contact to ensure emergency services have arrived and to determine whether the situation has worsened. Should this occur, we’ll contact them again to update them on the situation. If the nurse is unable to make voice contact, then based upon the information we have, we will ask emergency services to respond immediately. With your consent, we may coordinate with other caregivers, such as Doctors, Care Workers, etc., to ensure you receive the best possible care.

INS LifeGuard units can also be connected to Smoke Alarms, Security Alarms, Range Extenders, Fall Sensors, Bed Sensors, Vital Sign Sensors, and an Inactivity Alarm which can alert INS LifeGuard staff if the client has not made contact in a pre-determined period of time. Various other sensors are also available (optional).

SmartHome IPD (V2)

How does INS LifeGuard’s system work? Personal Transmitters

L-401 Dialler

SmartHome IPD (V1)

LifeGuardIP Dialler (IPD)

INS LifeGuard’s new SmartHome IPD

Our new LifeGuard SmartHome IPD is a unique, patented system that can put Personal Emergency Response, TeleHealth, Virtual nurse or GP Consults, Home Automation, Voice and Internet, Social Networking and much more right at your fingertips. It consists of a purpose-built computer that wirelessly sends and receives signals to and from various transmitters and assists with monitoring a person’s health.

LifeGuard SmartHome IPD is an IP Dialler featuring a built-in VoIP phone and allows for amazing quality two-way, hands-free voice communication for those wishing to connect to INS LifeGuard’s phone network.* The INS LifeGuard Telephone Service can be provided at a surprisingly low cost.

INS is a health care provider, so our services are prevention based; they are comprehensive, fully flexible and tailored to the needs of the individual client or village.

Our Call Centre is staffed by highly qualified and experienced nurses whose qualifications and clinical knowledge are far greater than the ‘first aid attendants’ commonly used in the industry.

* Not available in all areas.

The fact that all medical events are handled by qualified nurses is unique to INS LifeGuard and we feel it’s an important distinction. It means emergency personnel can be engaged quickly if required, and our nurses can not only share personal details, but also medical information that could save a life.

Telephone Service

If you wish, you can use the SmartHome as your standard home telephone and store your favourite contacts to call them with one touch. Simply add our optional SIP Telephone Service for a low monthly fee. You can even transfer your current phone number to this service.

Internet Connectivity

If your home or village isn’t internet-connected, INS can lay the infrastructure framework to provide I.P. technology delivering voice and internet services either via current Copper, CAT or Fibre cabling, via INS LifeGuard’s 3G or 4G M2M SIM service, or our exciting new wireless WiFi technologies. Call for more information.

Medical Alarm | TeleHealth | Virtual Nurse or GP Consults | Home Automa�on

Copyright © The INS Group 2015. Patented in Australia. All Rights Reserved.

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IPD Version 1

• 6-Inch Display• Ethernet / WiFi• 3G Option

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Telephone Service | Internet Browsing | Social Networking | Informa�on Panel

The LifeGuard Intuito® User Interface

The LifeGuard SmartHome IPD features our custom LifeGuard Intuito® user interface, which is designed to be clear, easy to use and intuitive. The personal emergency/medical alarm functionality consists of a large, easy-to-read HELP button, both on the screen and on the dock itself. Of course it also works with standard wrist or pendant transmitters and a host of other optional accessories (see page 10).

Other optional services are also available with simple, user-friendly menus to ensure you’ll quickly be comfortable using the system in a very short time. And our nurses are always available to assist if needed.

Features V Fully Featured Medical Alarm — pressing the HELP

button on the LifeGuard SmartHome tablet or dock, or via a personal pendant or wrist transmitter, immediately sends an alarm to our Emergency Response Centre

V Can monitor nearby smoke detectors, infra-red security beams (PIR) call points, etc.

V Can be used to control nearby electrical devices, lights, doors, etc.*

V Video nurse call function — you can request an appointment with a nurse via audio/video call

V Ability to schedule a nurse review V Ability to schedule a virtual GP consultation for

review, pharmacy scripts, or referrals V Monitoring of Vital Signs — results are securely

transmitted to our Emergency Response Centre, where a nurse will monitor them and follow-up if any concern.

V Health Information Portal — push notificationse.g. for new diabetes treatment options etc.

V Medical information/chat line, Medication Reminders V Battery Backup (40+ hours†) V IP Based. Connect via Ethernet, secure WiFi or

LifeGuard’s 3G or 4G‡ SIM Service V 3G or 4G Backup, or primary link V NBN compliant (does not require analogue ports) V Meets Australian Standard AS4607

Specifications subject to change at discretion of INS LifeGuard.

* Requires addition of the Home Automation feature.† Dependent upon use.‡ Future planned.

IPD Version 2

• 8-Inch Display• Ethernet / WiFi / 3G• 4G/LTE

Additional Benefits for Village and Community Care Operators

V No need to connect to an expensive NBN Contract.

V An innovative, dedicated intranet site that allows village operators and community care providers to:• Broadcast notifications or information to one

resident, specific groups, or all residents• Issue evacuation alerts in real time• Access real-time reports• Conduct TeleHealth/remote care, audio/

video

V INS Telephone Service can allow for free calls between residents.

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The L-401 PSTN Analogue Dialler allows for amazing quality two-way, hands-free voice communication, as well as silent emergency calls with Half Duplex Listen-in only for resident monitoring function.

Radio frequency range (433 MHz) is exceptional with Personal Transmitters having a frequency range of over 200 meters in open space. This unit can also be wall-mounted.

L-401RV OPTION

LifeGuard L-401 DiallerEmergency Response/Nurse Call PSTN Dialler with Two-Way Hands-Free Voice CommunicationEmergency Response/Nurse Call PSTN Dialler with Two-Way Hands-Free Voice Communication

Remain independent; free to go wherever you like, and do the things you love without causing your loved ones to worry with a Mobile Alarm System from INS LifeGuard. With the press of a button, you’re in contact with a nurse, wherever you are. That’s unique to INS LifeGuard!

Our nurse can speak to you via speakerphone and assess the situation. All models feature a built-in GPS locator,

ensuring we’ll be able to locate you in an emergency and send help at once — even if you’re not able to respond.

Our mobile alarms are fully featured, stand-alone systems, so they’re not tethered to a base unit in your home. They don’t require a telephone line or broadband connection. Choose the solution that best suits your needs.

Mobile Alarm SystemsFeel free to get out and enjoy life, knowing help is always available wherever you are.

Also available in L-401RV model, which is compatible with our Voice Reach Talking Pendant*, the smallest and least obtrusive in the market. Compact and easy to use, the Talking Pendant is designed to allow immediate voice contact during an emergency call. Within the signal range (100-150 metres) of the console unit, the simple press of a

button can open up two-way voice communication with our Emergency Response Centre. The built-in microphone and speaker lets the client talk to our nurse right through the pendant like a speaker phone.

* Please note: Talking Pendant is not waterproof.

LifeGuard MobileDownload the app for your compatible phone. Pressing HELP sends an alarm to a nurse in our 24/7 Emergency Response Centre.

LifeGuard SmartTrackerThis stylish pendant uses the same cellular phone technology as a mobile phone, but without the complicated features.

LifeGuard SmartWatchThe very latest in wearable technology. More than a watch, this alarm is a GPS tracker and also functions as a mobile phone.

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Provide TeleHealth Services via the Manager’s Portal

You can leverage the existing LifeGuard SmartHome systems already in place to provide TeleHealth services. There’s no need for purchasing additional equipment, software, education, or worrying about internet connections!

INS can provide the service, or use your own nursing staff if you prefer. Services can be funded by community or disability care packages. See next page for more information, or call 1800 636 226.

Innovative Client and Manager’s PortalsInnovative, Secure Web Portals that Empower Clients and add Key Functionality

for Village Managers, Aged Care and Community Care Organisations

Client Portal

The new LifeGuard Intuito® Client Portal is a secure intranet site that allows clients, as well as their family members and primary caregivers (with client consent) to update the information held by INS LifeGuard themselves at any time. This helps empower clients in-line with consumer Directed Care.

Do away with paper forms! V Update personal details including home phone and mobile numbers V Update property details, including the security key holder code V Edit GP & Pharmacy details, as well as medical information V Set-up tasks and reminders V View messages, listen to podcasts, browse news feeds and other interesting

information

There is no charge for using the Client Portal, and you can choose to nominate trusted persons who will be able to log-in and update information on your behalf. Simply call 1800 636 226 and request access to the Client Portal.

Manager’s Portal

The new LifeGuard Intuito® Manager’s Portal allows village and community care managers to update the information held by INS LifeGuard, broadcast information to residents/clients, generate reports, and so much more.

You can quickly and easily V Access real-time reports* V Update resident/client information* V Update village procedures and protocols V Set-up Super User accounts with a global view across multiple sites, as

well as individual users within each site V Distribute communications, concierge services and more across one,

several, or all sites V Manage My Concierge service requests and fees V Set-up tasks and reminders for individuals, groups, or all residents / clients V Broadcast messages, newsletters, podcasts and more to one individual,

specific groups, or all residents/clients V Issue evacuation alerts in real time

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Optional Products, Services & AccessoriesThese options can be added at any time. Some may require the new SmartHome IPD.

Telephone Services

Calls to or from INS LifeGuard are free. The LifeGuard SmartHome IPD can also be used as your standard home telephone. Simply add our optional SIP Telephone Service for a low monthly fee and you can make low cost local, national and international calls.*

You can store your favourite contacts to call them with just one touch. The service can be shared across the LifeGuard SmartHome IPD, the LifeGuard Mobile and the LifeGuard SmartWatch as well.

You can even keep your current phone number and transfer it to this service.†

* Costs dependent upon connection type and subject to change. Not available in all areas or homes.

† Depending on your current provider, may incur a charge — the charge varies by provider and is on application.

Internet Browsing

The LifeGuard SmartHome can be used for basic internet browsing and social media applications such as Facebook, YouTube, and Email. Stay up-to-date with the latest news, listen to your favourite music, and much more for a low fee with our managed 3G or 4G M2M mobile service.

Research confirms social isolation can negatively affect both mental and physical health. INS LifeGuard SmartHome IPD can help maintain participation in family, community and social spheres. This service helps you stay connected with family and friends, especially important for those who may live far away.

Virtual GP Consults

You can request an audio/video call for a virtual face-to-face consultation with a GP without leaving your home. This service is available any day of the week at a time that best suits you. You can choose to pay for one-off consultations as required, or take advantage of our subscription service to receive low-level prescriptions and referrals to other allied health professionals.

We keep a comprehensive electronic patient record including medical details, medications you may be taking and any allergies.

For best continuity of care, we’ll share the outcome with your regular GP and/or specialist. Of course all records are confidential and you can request we not share them with your GP.

TeleHealth Service

Our optional TeleHealth service assists with monitoring people’s health, particularly those with medical conditions such as diabetes, COPD, chronic heart failure or unstable blood pressure, right in their own home. Vital signs (blood pressure, blood sugar levels, pulse, and various other measurements) can be automatically recorded and sent to a nurse at INS LifeGuard for monitoring and follow-up, if there’s any concern.

You can also schedule a monthly Registered Nursing Review via the LifeGuard SmartHome IPD. At the appointed time, our nurse will initiate an audio/video call to discuss any health issues, review your previous month’s data, and if required and agreed, forward a report to your medical practitioner.

LifeGuard / Vodafone M2M Data SIM

INS LifeGuard’s managed M2M Mobile Data SIM is a perfect addition, supplying a surprisingly low cost internet connection independent of home cabling or telecommunications services.

Provide Your Own TeleHealth Services

Villages and Community Care Providers can opt to use their own clinical staff to provide TeleHealth Services by leveraging existing LifeGuard SmartHome IPDs — no additional equipment needed!

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Optional Accessories

These medical devices are all Bluetooth capable and send your results to the SmartHome IPD automatically:

Blood Glucose Monitor Kit (BSL)The MyGlucoHealth wireless meter from Entra Health Systems is the world’s first integrated Bluetooth-enabled blood glucose meter. With rapid testing results available in 3 seconds or less, smallest blood sample size (0.3µL) and automatic coding of test strips, the MyGlucoHealth meter is the most technically advanced diabetic patient care product on the market today.

Blood Pressure MonitorThe TD-3128B blood pressure monitor features comfort inflation technology, the ability to detect irregular heartbeat, and an automated averaging function as well as automatic data transmission.

Ear and Forehead ThermometerThe TD-1261F ear and forehead thermometer features a two-colour backlight screen, fever range warning, and has optional probe covers for sanitary ear use.

ECG (hand-held)This TD-2202 hand-held 5-lead EKG/ECG cable features a PHC event reading option, SD memory card, 3.5” colour TFT LCD, touch screen, and a buzzer reminder function.

SpO2 Pulse Oximeter (hand-held)This TD-8201 hand-held Pulse Oximeter measures oxygen saturation and pulse rate, and features IPX2 water resistance, shock resistance, and an alarm warning.

Weight Scale

This TD-2551B scale measures weight and BMI, and features a low-battery indicator. Maximum capacity is 180kg, though it measures in kilograms, stones and pounds. Height range 100-250cm.

Home Automation and Security

The LifeGuard SmartHome can be used to provide home automation features, e.g. to automatically turn on/off power points and lights, or even to lock or unlock your doors. You can control these features from the device, or the nurse from INS LifeGuard can control them if needed during an emergency(e.g. to unlock your front door to allow emergency services to enter).

The LifeGuard SmartHome can also be connected to monitored Infra-Red Beams (PIRs), thus providing home security by monitoring movement in and around your home. This can provide added peace of mind to help ensure your family and home are safe.

Optional Accessories

Infra-Red Beams (PIRs)

INS LifeGuard’s Infra-Red Beams are wireless. They are easy to install and use, and can detect movement during specified hours of the day or night, thereby providing a monitored household security system.

Inline Light Controller

This allows the user to turn lights on or off automatically via the LifeGuard SmartHome touch screen (e.g. if you need to get out of bed at night and want to turn the light on or off, or for use in common areas within villages).

Door Strike

The door strike lets you automatically lock or unlock doors right from the LifeGuard SmartHome touch screen. Can be used in private homes or within a retirement village setting.

The MyGlucoHealth wireless meter from Entra

IPX2 water resistance, shock resistance, and an alarm

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Remote Power Switch

The remote power switch turns power on or off at specific power points (e.g. to turn off an appliance that was left on) without having to get up or even be in the same room.

Security Key Holder

A Security Key Holder is used to hold spare keys to your doors, and INS LifeGuard strongly recommends their use. The fixed model is usually mounted near the household electricity box, or the front or rear door. The portable model can be attached to a railing, pipe or other fixture and can easily be removed and relocated.

In the event of an emergency, we will advise emergency personnel of the Security Key Holder’s location and the code so they can enter the residence to provide assistance.

My Concierge Service

Having a personal concierge isn’t an expensive luxury. It’s a practical and convenient way to help manage everyday tasks so you have more time to relax and enjoy life.

With this optional service, for one low monthly fee you can simply press a button to get assistance arranging a wide variety of services, including such things as:

V Home maintenance (electrical, plumbing, painting and more)

V Health care (nursing care, personal care, domestic assistance and more)

V Organising, decluttering and decorating

V Flower deliveries and gift shopping

V Mobile hairdressers

V Personal shoppers

V Relaxing massage or spa visit

V Taxi bookings

V ... and many more services that will be added in the future.

Additional Transmitters & Accessories

These transmitters and accessories are available to enhance your emergency response / medical alarm service.

Standard Wrist or Pendant Transmitter

The system comes with our standard transmitter, which can be worn as a pendant or on the wrist like a watch. The raised, tactile button makes it very easy to press, so it’s suitable for those who may have conditions such as arthritis, lupus or fibromyalgia.

These transmitters are waterproof and can be worn at all times, even when in the shower. You can use them to summon assistance whenever you need it, at any time of the day or night. You can add additional transmitters or swap the standard transmitter for a Fall Sensor.*

* For a small additional fee

Talking Pendant Transmitter

Compact and easy to use, the Talking Pendant works with our L-401RV Dialler to allow immediate voice contact during an emergency call. Within the signal range of the console unit, the simple press of a button can open up two-way voice communication with our Emergency Response Centre. The built-in microphone and speaker lets the user talk to our nurse right through the pendant like a speaker phone.

Fall Sensor

A simple fall can have devastating consequences. With INS LifeGuard’s Fall Sensor, assistance can be summoned without delay. Should a fall be detected, an alarm is sent to our Emergency Response Centre. If there is no sudden movement within 10 seconds after a fall detection, an inactivity alarm will be raised. You can also press the button at any time if you need assistance.

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Fixed Wireless Call Point

These devices are useful in common danger areas where there’s a higher risk of slips and falls, such as bathrooms, ensuites and bedrooms. They can even be fixed to outdoor patios, etc. They require no electrical wiring and can be installed in minutes.

Talking Call Point

Our Talking Call Point is compatible with the L-401RV Dialler. It is battery operated and can be mounted anywhere in the home for added assurance. Certified to IP44, the Talking Call Point allows two-way voice communication directly through the call point, like a speaker phone.

Voice Extender

The Voice Extender is a remote speaker and microphone designed to work with our L-401RV Dialler and provides two-way communication with our Emergency Response Centre. Ideal for large / multi-story homes, it can be installed simply by plugging into a power point.

Smoke Detector / Indoor Strobe Light

Every home should be protected by a smoke detector. On detecting smoke, our detectors will sound an audible alarm and then transmit a signal to our Emergency Response Centre so appropriate action can be taken. If the battery runs low, the detector will chirp intermittently for up to 30 days to alert the user.

For those who may be hearing impaired, our optional Indoor Strobe Light can be linked with our 240V smoke detector and will then flash to attract attention when the smoke alarm goes off.

Water Sensor

This will detect unexpected floods caused by home appliances, a ruptured pipe or natural disasters. It’s waterproof, battery powered and features an extended probe design.

Carbon Monoxide Detector

The Carbon Monoxide Detector senses the presence of dangerous carbon monoxide in the home using electrochemical CO sensor technology. It can sense carbon monoxide levels as low as 30ppm and will alert the resident as well as sending an alarm through to our Emergency Response Centre so we can take action. Completely wireless and battery operated, this is one of the safest, most reliable and elegantly designed Carbon Monoxide Detectors on the market.

Exit Sensor / Epilepsy Seizure Detector

We can provide sensor mats that can detect when a person exits the bed or chair (e.g. for those who may be at risk if they wander). We can also provide a bed sensor capable of detecting when a person is having an epileptic seizure that triggers an audible alarm.

Outdoor Strobe Light

This unit is battery-operated for completely wire-free operation. Upon receiving a signal from a transmitter that’s been triggered, this innovative device responds by activating its siren and strobe light, attracting attention to the unit. Village staff or Emergency Services will know exactly which unit to go to.

Special Needs Transmitter

For those who may be unable to press a normal transmitter button, this is a tube that you can breathe into to send an alarm signal.

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Residual-Current Device (RCD)

An RCD is a device that disconnects an electrical device whenever it detects that the electric current is not balanced between the energised conductor and the return neutral conductor. Such an imbalance may indicate current leakage through the body of a person who is grounded and accidentally touching the energised part of the circuit. A lethal shock can result from these conditions. RCDs are designed to disconnect quickly enough to prevent injury caused by such shocks.

Cordless Handsets

DECT Cordless Phones

If you’re searching for a cordless phone that’s suitable for use with our Diallers, or just an additional phone, we recommend DECT (Digital Enhanced Cordless Telecommunications). The most widely used worldwide digital cordless technology, DECT offers amazingly clear sound, long range and maximum voice security. DECT operates on the 1.8GHz frequency which eliminates potential interference from other common wireless devices, such as wireless networks (WiFi), Bluetooth and cordless computer devices. Speak to our staff about adding a cordless telephone handset.

Managed WiFi Network

In addition to the in-built WiFi that the SmartHome IPD can offer, INS LifeGuard can offer site-wide* WiFi as part of a managed network.

A scalable option for village sites to deliver technologies across a secure, managed network with the added security of power backed up hardware devices. Robust hardware that is able to be installed inside and outside of individual premises offering a purpose built network for high priority medical alarms.

INS LifeGuard is now able to offer a tailored solution to offer site-wide WiFi utilising a range of technologies including remote management, long range directional antennas. Connection management for advanced security, point-to-point transmission, Multi-Frequency broadcast and advance channel hopping.

*Subject to site inspection

INS LifeGuard SmartVillage

INS can deliver the latest feature-rich technologies to make your village a 5-star site. The scope includes delivering managed Data Tails to the site, infrastructure (capital) requirements, optional elements, as well as resident end user functionality. Many of these can be added optionally at any time.

INS can lay the infrastructure framework to convert your village to I.P. technology and deliver voice and internet services either via current Copper, CAT, Fibre cabling to Residents’ Homes, via LifeGuard’s M2M 3G SIM Services, or now excitingly we can also use our new wireless WiFi technologies within the village.

These managed services allow easy conversion of current analogue Medical Alarms in the resident homes to our new IP-based SmartHome IPD technologies, whilst also offering very cost-effective delivery of managed Voice and Internet services throughout the village. This can be done in stages, if desired.

Our GuaranteeWe are so sure of our services, products, and commitment to customer satisfaction we are also prepared to offer you this guarantee:

“If you are not totally satisfied with your decision to use INS LifeGuard, you may cancel and we will refund any unused portion of your subscription fee.”*

* Does not include special establishment fee offers, some short plans, or the cost of hardware and equipment.A discontinuation fee may apply in the first year.

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