innovative hr for the 21 st century presented to s p jain institute and academy of hr development...
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Innovative HR for the 21 st Century Presented to S P Jain Institute and Academy of HR Development Mumbai 13 January, 2012. Today’s Agenda. The Need for Innovative HR Management Transformation #1: From Transaction Processor to Strategic Advisor - PowerPoint PPT PresentationTRANSCRIPT
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Innovative HR for the 21st Century
Presented to S P Jain Institute and Academy of HR
DevelopmentMumbai
13 January, 2012
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Today’s Agenda The Need for Innovative HR Management Transformation #1: From Transaction Processor to
Strategic Advisor Transformation #2: From Authority to Collaborator Transformation #3: From Manager to Leader
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THE NEED FOR INNOVATIVE HR MANAGEMENT
Innovative HR Management for the 21st Century
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It’s a New World• What worked in the past may not work in the future.X
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Innovation is Required• What worked in the past WILL NOT work in the
future.• Those who do not change will be supplanted by
those who adopt and invent new, better practices.
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Future Work Skills Report: FindingsSix Drivers of Change• Extreme Longevity• Rise of Smart Machines and Systems• Computational World• New Media Ecology• Superstructured Organizations• Globally Connected World
Source: Institute For the Future’s 2011 report on Future Work Skills 2020.
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Rapid and Massive Changes in HR• Recruitment• Retention• Employee engagement• Grievances• Labor relations• Succession planning• Employee communications• Organizational development• Training and development• Performance management
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TRANSFORMATION #1:TRANSACTION PROCESSOR TO STRATEGIC ADVISOR
Innovative HR Management for the 21st Century
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Insight #1• A computer is faster and more accurate than you,
and it has a better memory.
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Human Resources Transformation• Pitney Bowes, 2003
– Online job applications– Online time and pay recording– Online leave management– Online performance reviews– Online employee services
• Up-front cost• Long-term savings
• COMING SOON TO A COMPANY NEAR YOU!!!!!!!
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Your mission, should you choose…• You CAN DEVELOP better judgment than a computer.
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the innovation workgroup
The case of the four new recruits
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The Case of the Adverse Market• High-Tech Company in NCR, 2011• Production capacity too large for order volume• Manufacturing labor force too large for sales volume• Customers want low price AND fast turnaround (no
advance capacity planning)
• What should they do?
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The Case of the Adverse Market, cont.
TRADITIONAL• Employment law• Contract labor
management• Labor relations• Direct HR costs
21st CENTURY• Manufacturing
economics• Shareholder and
stakeholder relations• Corporate strategy
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TRANSFORMATION #2:AUTHORITY TO COLLABORATOR
Innovative HR Management for the 21st Century
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the innovation workgroup
Traditional role of HR
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the innovation workgroup
Traditional HR practitioner
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Insight #2
90%
10%
90%
10%
Group
Individual
INDIA USA
Indians are becoming more individualistic
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Traditional vs. Leading-Edge Innovation
TRADITIONAL• Someone will get an
idea• The experts know
best• Build, then test• I think it will be
successful• Hunches, guesses
and assumptions
LEADING-EDGE• Assign people to
innovate• The customer knows
best• Test, then build• Validate benefits
prior to launch• Facts, insights and
verification
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• Relationships are adult-to-adult, not parent-to-child.• Leadership happens at every level of the
organization, not just at the top.• You're paid for the value you bring to the
organization, not your job title.• Everyone knows to whom and for what they're
accountable.• Transparency isn't considered scary.• Formality and polices are avoided in favor of
informality and principles.• Humor and having fun is actually encouraged.• You can access real-time financial information
about your organization's performance anytime you want.
• Change = life, not death.• The employee manual can be summed up in one
sentence: "Use common sense!“• You look forward to meetings where you can
collaborate and share ideas.
• There's a spirit of ownership in every project in which you're involved.
• You either helped create or strongly share in the organization's purpose and vision statements.
• Incentives aren't used to motivate employees - meaningful work is.
• You never have to ask to go to the bathroom.• Your life outside of work is as valued as your life at
work.• You receive real-time, ongoing constructive
feedback from your co-workers, and you're often publicly acknowledged for excellent work.
• Failure is seen as a right-of-passage to success.• Thinking differently and challenging assumptions is
encouraged.• Alignment comes from a shared sense of purpose,
not automatic agreement.• Your job is one of your favorite places to be.
The Democratic Workplace
Source: WorldBlu.com
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Recommended Reading• Leadership Divided by Ron Carucci
• The Brookreme Dream– A balanced organization– An honest organization– An empowering organization
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TRANSFORMATION #3:MANAGER TO LEADER
Innovative HR Management for the 21st Century
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Insight #3• 53% of Indian MDs/CEOs regard their chief HR officer
as a strategic partner and resource!
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High-Value Human Resources• What value can you add?
TransactionsCommunications
SupportTrainingPlanning
Leadership
High
Low
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Management vs. LeadershipMANAGEMENT
• Getting people who are under your control to do what you want them to do.
LEADERSHIP• Getting people who
are under your control to do what you want them to do.
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Management vs. LeadershipMANAGEMENT
• Getting people who are under your control to do what you want them to do.
LEADERSHIP• Getting people who
are NOT under your control to do what you want them to do.
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Leadership Through HRDTRADITIONAL TRAINING• Check-box• Mandated• Reward travel• Instructor centered• C-Sat survey
21st CENTURY TRAINING• Outcome driven• Self-selected• Location immaterial• Learner centered• Application
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Leadership Through Recruiting• What are humans uniquely
good at (compared to machines)?
• How can we produce and create value in an evolving world?
Top Ten Skills for the Future • Sense-Making• Social Intelligence• Novel and Adaptive Thinking• Cross-Cultural Competency• Computation Thinking• New-Media Literacy• Trandisciplinarity• Design Mindset• Cognitive Load Management• Virtual Collaboration
Source: Institute For the Future’s 2011 report on Future Work Skills 2020.
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Leadership Through Influence• Strategic Advisor => Leader• Walk the Walk before you Talk the Talk
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Key Take-Aways HR management is changing in response to rapid
and massive environmental changes. Innovation will be required to succeed.
HR transaction processors are headed for obsolescence. Become a Strategic Advisor to build a successful career.
In the future, HR managers won’t make authoritarian decrees. Learn to collaborate to co-create.
To rise to the pinnacle of your organization, go beyond good management. Learn to lead!
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Thank you
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Your feedback and enquiries are welcomeDavid Wittenberg, CEO
Telephone +91 98718 23569 E-mail [email protected]