innovations in mobile workforce management · innovations in mobile workforce management: how...
TRANSCRIPT
Innovations in Mobile Workforce Management:
How Artificial Intelligence and Machine Learning are
delivering value to Utilities.
Martin Green
RVP of Sales, ClickSoftware
IOT AND FIELD SERVICE MANAGEMENT
IOT AND FIELD SERVICE MANAGEMENT
IOT AND FIELD SERVICE MANAGEMENT
IOT AND FIELD SERVICE MANAGEMENT
IOT AND FIELD SERVICE MANAGEMENT
IOT AND FIELD SERVICE MANAGEMENT
THE NEED FOR SPEED
BALANCE
FIELD SERVICE OPTIMIZATION
Key Efficiency Metrics for Field Service Professionals:
- Utilization rates
- First Time Fix Rates
- Cost of Service Delivery- Travel costs, time, overtime…
The right worker, with the right skills, and the right tools – at
the right place, at the right time
Data, including IoT data, helps you understand what “right”
means
THE SERVICE CHAIN
THE SERVICE CHAIN – PREDICTIVE FIELD SERVICE
CASE STUDY :MAJOR EUROPEAN ELECTRIC UTILITY
TAKEAWAYS
Thank You
Stand E21